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Eve Grievence Thread- post instantces of substandard customer care

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
trap Caldari Caldari Provisions	Posted - 2006.09.22 15:31:00 - [1] Hi there fellow pod pilots, This is a public thread designed to air and catalouge instances of poor and substandard customer care from ccp. This is designed to bring to light to what extent people have been fobbed off, disregarded or just plain dismissed. So please if you could post your experiences and be as truthfull and comprehensive as possilble. Also this thread is for real examples of poor customer service not just, 'i went into ammake and my ship got blown up and ccp wont give me a new one' This thread is an adult constructive critiscism, not a flame fest so mature posts only please, thanks Podding noobs is my pass-time activity
Raem Civrie Umbra Congregatio Interstellar Alcohol Conglomerate	Posted - 2006.09.22 15:35:00 - [2] With recent ongoing server problems, the number of petitions has swelled drastically. CCP are already trying to fix the problem by hiring on more personnel. Crying about it won't make that process any faster. ---- All you do is bark, you never meow.
Constantine Arcanum Gallente IMPERIAL SENATE Pure.	Posted - 2006.09.22 15:40:00 - [3] But it's still irritating when you have had a petition open for 4 months, then when it gets answered they say that they gave your ship back. WHEN THEY HAVENT! I helped - Cortes What a shiny and lovely place here - Eshtir Well lets make it a party atleast :D -Xorus RAWWWR!11!!1!2 SIG HIJACK!!11!1 I found it first, get orrrfff moiiii laaannnd - Cortes
trap Caldari Caldari Provisions	Posted - 2006.09.22 15:41:00 - [4] this a discussion to find out how people have been treated, who mentioned anything about servers. Podding noobs is my pass-time activity
trap Caldari Caldari Provisions	Posted - 2006.09.22 15:44:00 - [5] Plus, from this CCP can digest the infromation and put precedures in place (if they have not already) that stop these problems from happening again Podding noobs is my pass-time activity
Lemoning Lemming	Posted - 2006.09.22 15:48:00 - [6] Whilst I have had experiences which I feel fall into this category I thought we were not allowed to discuss such things on the forums, they have to be aired direct with CCP.
Sendraks	Posted - 2006.09.22 15:50:00 - [7] Originally by: trap Plus, from this CCP can digest the infromation and put precedures in place (if they have not already) that stop these problems from happening again You think? I think you'll find that CCP are aware of the fact that not every petition is successfully answered by their existing system and that there are flaws which need to be looked at. People are told time and time again, who to e-mail about problems and that posting on the forums will not do any good. This thread will not do any good. This thread will not collect any useful data that I can see. Not every eve player uses the forums, so the statistical value of anything posted here will be suspect and in any case the individual problems relating to each case are more than likely to be unique (for example the returned ship that hasn't been) and would require CCP to look at them on a case by case basis. In which case the parties concerned would be directed to e-mail CCP at the various addresses. So really all this thread is is an invitation for people to come ***** about what they perceive as CCPs bad customer service.
XoPhyte Out Siders Ascendant Frontier	Posted - 2006.09.22 15:53:00 - [8] flaim bait, lock thread
Nicholas Barker Caldari Rampage Eternal	Posted - 2006.09.22 15:55:00 - [9] Edited by: Nicholas Barker on 22/09/2006 15:55:15 i've currently spent $120 on 2 tickets for the fanfest, and due to a typo i havn't received one of them, and neither the [email protected] or keiron are responding to me emails. which is complete bull****, because i can't get the days off work or book the flights untill i'm 100% sure i've got the tickets for me and my mate. ------------------------------------- Xelios and his uber skillz
Megadon Caldari Templars of Light Knights Of the Southerncross	Posted - 2006.09.22 16:05:00 - [10] 40 days to get an answer to petition, and i have 2 other loss petitions to file due to losses from bugs, not lag. I've been playing a while and have over 20 million skill points and have seen a lot of problems arise from patches so that's to be expected. They did change the code of the game with this last patch, so they have their plates full, but quite honestly i'm just tired of the slow service or no service and bugs. I hate whining, but i've about had it with the whole thing.

Taz Devlin Minmatar Murini Ice Syndicate	Posted - 2006.09.22 16:12:00 - [11] I went to Amamake and killed lots of ships and now CCP wont reward me
Par'Gellen Low Grade Ore	Posted - 2006.09.22 16:59:00 - [12] Originally by: trap this a discussion to find out how people have been treated I've had no trouble with CCP's customer service. I've only petitioned a couple of times over lost ships and items. Just after Exodus I lost an Iteron 5 with 5 local hulls on it to Customs and I wasn't carrying any illegal items. Another time my apoc was pwnt by sentry guns in a .4 system 40 minutes after my aggression timer should have expired. The GM's checked them out and sorted everything for me with only a few days wait. Recently I asked a couple of questions through the petition system (can't go into detail obviously) and they answered within a week or so. Overall my personal experience has been quite good. --- Starmaps - An Insta Solution
d026 Herrscher der Zeit	Posted - 2006.09.22 17:11:00 - [13] Edited by: d026 on 22/09/2006 17:12:06 Edited by: d026 on 22/09/2006 17:11:12 I have a petition open asking for reimbursement due to trashing some MODULES in my hangar per accident. The case is open for arround 3 weeks but finaly i got an answer today: "We are sorry that you lost your SHIP, blabla blabal, we cannot reimburse our logs do not show a ****e, again we are sorry that you lost your SHIP". I think its realy sad that they didnt feel reading my petition at all. Probably they would have noticed then that my petition was not about a lost ship...
Wrayeth Omerta Syndicate	Posted - 2006.09.22 17:13:00 - [14] Does anyone else find it ironic that a noob corp alt named "Trap" is asking people to post information that could get someone a forum warning (i.e. discussing petitions)? -Wrayeth "Look, pa! I just contributed absolutely nothing to this thread!"
DukDodgerz	Posted - 2006.09.22 18:09:00 - [15] Originally by: Wrayeth Does anyone else find it ironic that a noob corp alt named "Trap" is asking people to post information that could get someone a forum warning (i.e. discussing petitions)? you can discuss petitions as a subject, but you can not diclose content from communications of a petition. ☺ FRODO HAS FAILED; BUSH HAS THE RING!!! The HippoKing spots a new post
Trahern Twrgadarn	Posted - 2006.09.22 18:38:00 - [16] in my 4 years of playing eve I have never had a problem with customer care, I really don't see why people whine so much. Maybe people go out playing when the lag is bad and loose their stuff. imho that is idiocy. Lag=probable daeth, if you don't want to die move region or do something different. Quote: Creana > u`r momma is so fat , that BOB mistaken her for a region and claimed her
KirikaPhoenix 0utbreak	Posted - 2006.09.22 18:56:00 - [17] Originally by: d026 I have a petition open asking for reimbursement due to trashing some MODULES in my hangar per accident So you had a petition to get items returned that you trashed of your own accord? This is why the petition queue is so long, its full of idiots that don't understand the petition system. You should not be reimbursed for your incompetence -_-
shaolinp	Posted - 2006.09.22 19:20:00 - [18] im still waiting on a answer for rreimbursement of 5467 isk it took to repair my hauler when the system crashed 2x. my tanker got booted off and when hauler came up the rats pounced on him its only 5k but its the principle and yes i want that 5k isk back lol
Laythun Contraband Inc. Mercenary Coalition	Posted - 2006.09.22 19:21:00 - [19] Originally by: d026 Edited by: d026 on 22/09/2006 17:12:06 Edited by: d026 on 22/09/2006 17:11:12 I have a petition open asking for reimbursement due to trashing some MODULES in my hangar per accident. The case is open for arround 3 weeks but finaly i got an answer today: "We are sorry that you lost your SHIP, blabla blabal, we cannot reimburse our logs do not show a **e, again we are sorry that you lost your SHIP". I think its realy sad that they didnt feel reading my petition at all. Probably they would have noticed then that my petition was not about a lost ship... you are part of the problem. Proud Member of the Anti Whine 14**
Godar Marak Amarr Return Of Red Dawn	Posted - 2006.09.22 19:23:00 - [20] Originally by: shaolinp im still waiting on a answer for rreimbursement of 5467 isk it took to repair my hauler when the system crashed 2x. my tanker got booted off and when hauler came up the rats pounced on him its only 5k but its the principle and yes i want that 5k isk back lol Oh youre good!

Winoa Starwind	Posted - 2006.09.22 20:08:00 - [21] CCP snuck into my house late at night and killed me dog Spike nooooooooooooooo......
Ranger 1 Amarr Shiva Morsus Mihi	Posted - 2006.09.22 20:16:00 - [22] Originally by: DukDodgerz Originally by: Wrayeth Does anyone else find it ironic that a noob corp alt named "Trap" is asking people to post information that could get someone a forum warning (i.e. discussing petitions)? you can discuss petitions as a subject, but you can not diclose content from communications of a petition.
Malthros Zenobia Caldari Independent Navy Reserve Kimotoro Directive	Posted - 2006.09.22 20:17:00 - [23] Originally by: d026 Edited by: d026 on 22/09/2006 17:12:06 Edited by: d026 on 22/09/2006 17:11:12 I have a petition open asking for reimbursement due to trashing some MODULES in my hangar per accident. The case is open for arround 3 weeks but finaly i got an answer today: "We are sorry that you lost your SHIP, blabla blabal, we cannot reimburse our logs do not show a ****e, again we are sorry that you lost your SHIP". I think its realy sad that they didnt feel reading my petition at all. Probably they would have noticed then that my petition was not about a lost ship... Maybe CCP is finally making peole accept their actions? Hopefully next they'll stop constantly refunding every ship lost to a mission NPC unless there's a serious problem (like blowing up while being towed into dock). There's no way you can possibly expect CCP to reimburse something you trash. Sorry you can't afford a dev so you get me instead ^^ - Xorus I hear Xorus is only 50 isk an hour - Immy Oooh that could get Suvetar for the day! - Cathath For 50, you can have my goat:P- Tirg
Malthros Zenobia Caldari Independent Navy Reserve Kimotoro Directive	Posted - 2006.09.22 20:18:00 - [24] Originally by: Winoa Starwind CCP snuck into my house late at night and killed me dog Spike nooooooooooooooo...... I'm confused, did they snipe him with spike, or was he called spike? Or Both? Sorry you can't afford a dev so you get me instead ^^ - Xorus I hear Xorus is only 50 isk an hour - Immy Oooh that could get Suvetar for the day! - Cathath For 50, you can have my goat:P- Tirg
Kor Tei	Posted - 2006.09.22 20:18:00 - [25] Originally by: Sendraks Originally by: trap Plus, from this CCP can digest the infromation and put precedures in place (if they have not already) that stop these problems from happening again You think? I think you'll find that CCP are aware of the fact that not every petition is successfully answered by their existing system and that there are flaws which need to be looked at. People are told time and time again, who to e-mail about problems and that posting on the forums will not do any good. This thread will not do any good. This thread will not collect any useful data that I can see. Not every eve player uses the forums, so the statistical value of anything posted here will be suspect and in any case the individual problems relating to each case are more than likely to be unique (for example the returned ship that hasn't been) and would require CCP to look at them on a case by case basis. In which case the parties concerned would be directed to e-mail CCP at the various addresses. So really all this thread is is an invitation for people to come ***** about what they perceive as CCPs bad customer service. So I guess no one should ever post anything on the forums because according to you CCP never looks at them. YOu are an example of what is not needed in this thread.
trap Caldari Caldari Provisions	Posted - 2006.09.22 20:19:00 - [26] Edited by: trap on 22/09/2006 20:21:41 Edited by: trap on 22/09/2006 20:20:43 Originally by: Wrayeth Does anyone else find it ironic that a noob corp alt named "Trap" is asking people to post information that could get someone a forum warning (i.e. discussing petitions)? lol youve just shown yourself up there, 1. read post below to show you are incorrect about the subject matter of this thread. 2. you got my name wrong :P its trap yea i sunk to their level so what Podding noobs is my pass-time activity
DukDodgerz	Posted - 2006.09.22 20:23:00 - [27] Originally by: Kor Tei Originally by: Sendraks Originally by: trap Plus, from this CCP can digest the infromation and put precedures in place (if they have not already) that stop these problems from happening again You think? I think you'll find that CCP are aware of the fact that not every petition is successfully answered by their existing system and that there are flaws which need to be looked at. People are told time and time again, who to e-mail about problems and that posting on the forums will not do any good. This thread will not do any good. This thread will not collect any useful data that I can see. Not every eve player uses the forums, so the statistical value of anything posted here will be suspect and in any case the individual problems relating to each case are more than likely to be unique (for example the returned ship that hasn't been) and would require CCP to look at them on a case by case basis. In which case the parties concerned would be directed to e-mail CCP at the various addresses. So really all this thread is is an invitation for people to come ***** about what they perceive as CCPs bad customer service. So I guess no one should ever post anything on the forums because according to you CCP never looks at them. YOu are an example of what is not needed in this thread. judging by how they ignore a lot of peaved and heated voices on the forums at this time (over the exploits...I ment "valid features" being used), I tend to think CCP does ignore the forums, and only post when they have more propaganda...I ment "news" to spread to the comrads... /me clicks heels together like a good little comrad FRODO HAS FAILED; BUSH HAS THE RING!!!

Santiago Cortes Caldari Forum Moderator Interstellar Services Department	Posted - 2006.09.22 21:07:00 - [28] Cleaned Given the volatile nature of the thread, please try to keep to the subject at hand and resist the urge to flame. eve-crc.net \| forum rules \| c.a.o.d forum rules \| [email protected]



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