EVE Search - Client freezes all the time

All Channels

Issues, Workarounds & Localization

Client freezes all the time

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: [1] 2 3 :: one page
Author	Thread Statistics \| Show CCP posts - 1 post(s)
Moebbius Wolfsbrigade 0	Posted - 2011.12.01 20:41:00 - [1] - Quote Hello, I am having massive client freezes all the time. Most of the time my client stops responding, and then i need to reboot the pc. I cleaned cache/setting and also did a full reinstal of eve. But i am still having massive client freezes. Also when i close eve, my intere pc does barely respond. Systemspecs are: Windows 7 - 64bits Geforce 460GTX 8gb ddr3 ram intel i7 with 3.07ghz How can i solve this?
Moebbius Wolfsbrigade 0	Posted - 2011.12.02 22:43:00 - [2] - Quote Up top
Shear Terror Northstar Cabal Important Internet Spaceship League 0	Posted - 2011.12.09 01:36:00 - [3] - Quote I'm having the same problem. EVE is locking up on me and causing windows to become totally unresponsive. Sometimes I can attempt to close the client but windows remains unresponsive and I have to manually restart the machine. I've tested 3 other games and none of them crash. I can run the client on occasion with full screen mode, but windowed mode definitely crashes 100% of the time. Please help! Intel Core i5-2500 Sandy Bridge 3.3GHz ASRock Z68 Extreme4 16GB Kingston HyperX T1 DDR3 1600 BFG Geforce GTX 275 Coolermaster Real Power Pro 1000w PSU Windows Home Premium 64bit
Shear Terror Northstar Cabal Important Internet Spaceship League 0	Posted - 2011.12.10 03:31:00 - [4] - Quote bump
Acom431 Perkone Caldari State 0	Posted - 2011.12.11 06:15:00 - [5] - Quote I also am having freezing issues. All I have to do is start the game, I cant even sign on before it freezes. This did not happen with the initial release of crucible. It started after the first update. I cannot find anything in the logs that relate to it, other than when it says that it found and error when I had to do a hard reset of the computer. Alienware m15x Windows 7 Home i7 740qm 8gb ram ATI Mobility Radeon 5800 series I have a DxDiag available would I post it here? I can also get a log server up as soon as I know where I should post it.
LeHarfang Intersteller Masons Wonder Kids 3	Posted - 2011.12.11 07:23:00 - [6] - Quote I think you should file a petition for support and send them those two files.
Acom431 Perkone Caldari State 0	Posted - 2011.12.11 20:41:00 - [7] - Quote Ok, here's a good dumb question I have look and cannot seem to find. Where would I file this petition at. I cannot do it in game as it freezes every time.
Jack Sparroxx TURN LEFT 5	Posted - 2011.12.12 22:18:00 - [8] - Quote BUUUUMPPP I'm having the same issues.. computer freezes up after a few minutes, sometimes I cant even get to the character screen. Windows is unresponsive and I have to reboot the computer manually. Eve is th eonly program that I have that causes this problem. I have unstalled and installed +15times, reinstalled Windows 7 64bit, used old and new Nvidia drivers, run in safe mode, normale mode, run in vista and xp modes, nothing helps. Even turned off firewalls both in software and in my router, also turned off various other anti-virus programs. cleaned out old DLL's and even tried to run it on a WMware, notheing helps. I have run all sorts of software and hardware diagnostics and stress test's, no faults have popped up at all. system. Windos 7 64bit professional. Eng version. ASUS Rampage III Formula, Socket-1366 Gigabyte GeForce GTX 560Ti 1GB PhysX Corsair Dominator DHX DDR3 1600MHz 12GB Intel CoreGäó i7 Quad Processor i7-950 Also this problem occured after the first update. Pwetty please fix it, I need my Eve-fix and I'm a 6year running addict, I'm dying here.
Hye Torque 2	Posted - 2011.12.12 22:43:00 - [9] - Quote OMG, Thank God I am not the only one having this issue...I thought my comp went bananas. I tried all sort of diagnostic tools for sdd, memory, installed latest drivers... everything is fine from the hardware perspective. The freezing happens only when Eve is running. I really hope this will be fixed in tommorow's patch cause it's trully an Eve software related issue.
ISquishWorms 32	Posted - 2011.12.13 10:59:00 - [10] - Quote Confirming I also have this issue. It is not our computers it is Eve I do not have this issue with any other game or application that I run on my PC. I guess we all have to hope that something is done to address this issue either that or we just learn to live with it. Unlike most of you though I am running : Windows XP x86 (SP3)
Jack Sparroxx TURN LEFT 5	Posted - 2011.12.13 12:17:00 - [11] - Quote Well. ofcauase one can learn to live with it, the game can't be played at all. So it's not even a matter of choise. And this is the first time in the nearly 6years I have played eve I have had problems like this, so it's really anoying to say the least. But in any event I'm not gonna continue to sub my 4 accounts as it will be a massive waste of money since I cant run the game on my computer. I can use the money on beers instead
Jack Sparroxx TURN LEFT 5	Posted - 2011.12.13 17:23:00 - [12] - Quote Got an response from a petition. Hi. Check if PhysX is set to GPU in the nVidia Control Panel. If it is change it to CPU to see if there's any difference. Best regards, Senior GM xxxxxx EVE Online Customer Support Maybe some of you guys can solve your problem by trying this approach. I got some more observations some of you guys may have come across as well. I had the settings on auto, cpu or gps select. I'm 100% sure it have to an isue on your side of it, as I'm not the only one having this problem as I have pointed out allready. And Eve worked fine before the cruible patch, and cruible worked fine untill the first UI pathes was releaseh. Also. I have been able to log in to game, but the game lags' out extreamly quikly and the computer freezes up maby after a minute or two, And it will definatly freeze up when I jump to a another system. To me it sounds like some memory, cashe problem of some sorts. Also when start up the client I always get the EULA displayed, and same goes with that introduction video, even though both are only shown one time the first time you use the client. Furthermore settings like audio ticked off in the game setting also gets reset every time I start the client.
Acom431 Perkone Caldari State 0	Posted - 2011.12.14 04:13:00 - [13] - Quote Well, I can say that after this last patch things are working for me just fine.
Stebor Soldiers Of Industry Temporal Abyss 0	Posted - 2011.12.14 19:27:00 - [14] - Quote Jack Sparroxx wrote: Got an response from a petition. Hi. Check if PhysX is set to GPU in the nVidia Control Panel. If it is change it to CPU to see if there's any difference. Best regards, Senior GM xxxxxx EVE Online Customer Support I tried this and now it's worse than ever. I have been having this problem periodically for about 2 years (Even when I was running WinXP) but now it is happening even in Eve safe mode. I never filed a petition because I would just reinstall my Nvidia drivers and it would fix the problem for a length of time. Going to try reinstalling my vid drivers again to see if this helps but I doubt it this time. I hope CCP gets there act together on this issue because when a single game freezes up your entire computer class action law suits may incur. Eve is turning into a malicious program. Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.9GHz Memory: 8188MB RAM DxDiag Version: 6.01.7601.17514 32bit Unicode NVIDIA GeForce 9800 GT ST3400620AS ATA Device
Stebor Soldiers Of Industry Temporal Abyss 0	Posted - 2011.12.14 21:21:00 - [15] - Quote I opened up the Eve Icon settings and changed the Administrative option and changed the compatibility mode to WinXP. Seems to be working fine atm. Lets keep this thread going till CCP does something about it.
101110 Zero-G Engineering. TSOE Consortium 4	Posted - 2011.12.14 23:28:00 - [16] - Quote The same is happening to me. This is getting very irritating.
Jack Sparroxx TURN LEFT 5	Posted - 2011.12.15 16:13:00 - [17] - Quote BUMP
101110 Zero-G Engineering. TSOE Consortium 4	Posted - 2011.12.15 18:26:00 - [18] - Quote After the patch this morning this issue seems to have cleared up for me. Unfortunately, I did one other thing first which was opening eve in safe mode. It could be either that cleared it for me. I can run the client normally now. Hope one of these things helps others.

GM Retrofire Game Masters C C P Alliance 8	Posted - 2011.12.16 11:25:00 - [19] - Quote If any of you are still suffering problems where the client either freezes or crashes could you gather the following information and file a petition in the Technical queue so we can gather these and investigate. If your computer is completely locking up then the logserver file will unfortunately not help since it's not saved during the reboot. This is a bit long but please follow each step so we get all of the information. A ) Go to the directory where EVE is installed and create a shortcut for the EVE process ( eve.exe ) when the shortcut has been created right click on "eve.exe - shortcut" and select properties. In the shortcut tab under Target add /minidump behind the target line so it'll look something similar to this "C:\Program Files (x86)\CCP\EVE\eve.exe" /minidump B ) Run Pingplotter while playing for network diagnostics. ( just in case if there's something network wise that could be the cause of this ) 1. Download the program from http://www.pingplotter.com/downloads/pngplt_std.exe and run the installer once you've downloaded it. 2. Once the program has been installed, run the program 3. When the program has started, in the top left corner you can find a field called 'Address to trace', in this field type: 87.237.38.200 4. At the bottom left corner change the # of time to trace to Unlimited, and the Trace Interval to 2.5 seconds. 5. Click on the 'Trace' button at the bottom left corner. 6. Now run the EVE client and login. Play normally for an hour even if you are disconnected from EVE. Simply log in again and continue. 7. If you lose connection note down the time you lost connection (please note down both your local time and the EVE Time). 8. Now save the pingplotter files by going to the menu File -> Save sample set... and place it where you can find it. C ) To minimize problems with running the logserver file its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe) 1. Find your Eve folder in Windows Explorer 2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running) 3. Select "File" -> "New Workspace" 4. Start Eve using the shortcut you created 5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again. D ) Finding the crashdump ( if one is created ) Press Windows Key + R and paste the following line into the Run window. %USERPROFILE%\Local Settings\Application Data\CCP\EVE\ if you use Windows XP %LOCALAPPDATA%\CCP\EVE\ if you use Windows Vista or Windows 7 *Find the .dmp file with the most recent time stamp. Files called #error.txt are useless. E ) Run the DirectX diagnostics tool: 1. Press 'Start' and select 'run'. Type dxdiag and hit enter. When you do this, a window will pop up. 2. Click the "Save All Information" button that's located in its lower right corner. When you've gathered all the files compress them all into a .zip or .rar file ( depending on which compression program you use ) Then attach the compressed file to the petition you file under "My Petitions" on our homepage ( http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx ) open the petition there. An attachment box is presented after opening the petition. ( just remember to press the ADD** key after browsing for the file When we have this information we will hopefully be able to determine the cause of this issue GM Retrofire\| Senior Game Master

ISquishWorms 32	Posted - 2011.12.16 11:51:00 - [20] - Quote Thanks GM Retrofire for responding I will try and collect this information that you need probably in the next few days. Just to note though my game does not crash is just locks up randomly for about 30 seconds including the mouse pointer. Then just before it unfreezes the UI windows will disappear (flicker off then back on) then reappaer and the client will then unfreeze and respond to user input again. So the game is playable in this state it just gets really frustrating at times esp when in missions. It puts me off wanting to try any PvP as well yeah if my client was to freeze during PvP I would just probably unfreeze to find a pod as the server seems to carry on with my last commands even though the client is in a frozen state.
Sturmwolke 58	Posted - 2011.12.16 12:49:00 - [21] - Quote Just adding to the freeze symptoms (which atm I'm unsure if it is the GFX hardware is causing issues) or something else. After 1.0.2, the intermittent freezing issue for my case became less fatalistic - where as previously it used to BSOD. Today I was running several jumps and decided to trace it using the logserver to see if I could correlate the freezing episodes (which lasts for 5-20secs usually) with anything that might show in the logs. NVidia 7300GT 128MB (drv 280.26) XP SP3 All EVE settings "Low" Interval 3 Quote: Filtered for Blue-Tasklet Timer (1st freeze) 2011.12.16 12:08:58:454Timeslice warning order 6, 11898ms in tasklet: returning to 'Trinity' from 'Trinity::TriDevice::Render' 2011.12.16 12:09:32:046Timeslice warning order 6, 10665ms in tasklet: returning to 'BeOS::System' from 'Trinity' (2nd freeze) 2011.12.16 12:15:19:458Timeslice warning order 6, 11428ms in tasklet: returning to 'BeOS::System' from 'Trinity' (3rd freeze) 2011.12.16 12:20:27:465Timeslice warning order 6, 12049ms in tasklet: returning to 'Trinity' from 'Trinity::TriDevice::Render' 2011.12.16 12:20:46:466Timeslice warning order 6, 11870ms in tasklet: returning to 'BeOS::System' from 'Trinity' (4th freeze) 2011.12.16 12:22:32:073Timeslice warning order 6, 11959ms in tasklet: returning to 'BeOS::System' from 'Trinity' Edit: AA - Disabled Shadow - Disabled
Jon Bigbootie Perkone Caldari State 0	Posted - 2011.12.21 14:18:00 - [22] - Quote I'm getting this as well. Random, hard freeze of Windows that can only be resolved by a hard reset of the system. 2x GTX 260 in SLI Driver 285.62 Intel QX9650, P45 Mobo 8GB RAM Windows 7 Ultimate x64 running a single eve client in Windowed mode I'll try to get what GM Retrofire asked for, but I'm wary of intentionally doing something that locks up the system entirely. I really don't want to have to re-install Windows should an OS file get corrupted. Eve is the only application that triggers this instability. Other games work fine. EDIT: The instructions GM Retrofire lists includes saving the log file after recreating the problem. If the system is unusable when the problem occurs, how is this possible? Windows doesn't even know something happened. Reboots are normal, no "Windows has recovered from a serious error" type messages, so whatever is happening, it just borks EVERYTHING. I've waited as long as 5 minutes for something to happen on the system, but it's frozen solid.
Sturmwolke 58	Posted - 2011.12.26 11:51:00 - [23] - Quote Quote: Just adding to the freeze symptoms (which atm I'm unsure if it is the GFX hardware is causing issues) or something else. After 1.0.2, the intermittent freezing issue for my case became less fatalistic - where as previously it used to BSOD. Just an update, problem seem to have disappeared as of today. I don't think it was the latest hotfix that solved the issue either (because I confirmed the issue persisted after the download). You know what solved it? (touch wood) I was forced to reseat the PC's 4 DIMM banks when it hung and couldn't pass POST. So those constant intermittent freezing and nvidia driver BSOD seems to be related to "flaky" memory issues. Exploring what makes EVE more sensitive to flaky memory than any other programs might be worth a shot - at solving those wierd freezing issues that cannot be/hard to be replicated.
Autumn Kerrigan DANGER KILL ENTERPRISES 0	Posted - 2012.01.02 19:36:00 - [24] - Quote Well, even in the new year, EvE hangs my computer. I am having the same problem as you guys. I try to start EvE, it starts up and I can log in. Once I go through character selection, it freezes everything up. I've tried everything from reinstalling EvE to doing a complete re-install of my drivers. My problem did not however, occur with a patch. My EvE worked fine until I got a really bad virus and have to restore my computer to factory settings. Once I got my computer up to date, when i tried to play EvE, the whole hanging problem started. I have tried to give the GM's the info they need, but because everything needs to be saved manually, this is not possible. My skill que is empty, my planetary factories are still and I'm getting more frustrated by the day. We need help, ill try anything at this point!
Tuberider Pothouse Cartel 0	Posted - 2012.01.03 19:24:00 - [25] - Quote I too had this issue on both of my nvidia pc's After reading a dev post i installed this bit of software to monitor my fans and temps. Speed fan Now for no reason I can think of, when I hit configure on this app the freezing disappears completely . Maybe someone else can shine a better light on this. Hopefully this will help somebody as it certainly did for me and two of my friends. Tube
Plutonian Intransigent 1	Posted - 2012.01.04 05:17:00 - [26] - Quote ISquishWorms wrote: Just to note though my game does not crash is just locks up randomly for about 30 seconds including the mouse pointer. Then just before it unfreezes the UI windows will disappear (flicker off then back on) then reappaer and the client will then unfreeze and respond to user input again. So the game is playable in this state it just gets really frustrating at times esp when in missions. It puts me off wanting to try any PvP as well yeah if my client was to freeze during PvP I would just probably unfreeze to find a pod as the server seems to carry on with my last commands even though the client is in a frozen state. This is exactly what I've been dealing with since Incarna. (And yes... it's put me in my pod twice and forced me to tell jokes as ransom once. As if solo PvP isn't hard enough) Real fun when warping in on targets. Client freezes. But the mouse still moves. After about 20 seconds the mouse freezes. Ten seconds later it unfreezes. The longer I run Eve, the more frequent the freezes become. This all started with the Incarna release. I've checked my system extensively. Obsessively. I've purchased new network cards. I've changed ISP's. I've updated drivers endlessly. I've pinged and tested and tested some more. The problem is clearly something in the Eve client... and something which was changed for Incarna.
Plutonian Intransigent 1	Posted - 2012.01.05 14:12:00 - [27] - Quote I found it. It's the Autopilot. If I do not set an autopilot route anywhere, and don't open the map (even the mini-map on the side of the screen), I never get the freezes. I've now played hours and hours spanning two days without a single freeze. Which makes sense; I'd forgotten that when Incarna hit, for about a week I couldn't set an autopilot route or open my map without the game crashing. I ended up having to navigate manually using Ombey's maps. A minor patch afterwards fixed that, but that's when the freezes started. As wonderful as it's been playing without the freezes even a couple of days, I'll see if I can narrow this thing down a bit more. It's a bit annoying getting lost on my way to Dodixie and having to pull out Ombey's map.
Plutonian Intransigent 7	Posted - 2012.01.08 07:53:00 - [28] - Quote If anyone's still reading: The problem (see above) was caused by an older model Nvidia graphics card (about three years old IIRC). When I upgraded my card the freezes stopped. And I can finally set destinations in autopilot and open my star map. I now have no issues with the client. - Pluto
ISquishWorms 105	Posted - 2012.01.08 11:47:00 - [29] - Quote Plutonian wrote: If anyone's still reading: The problem (see above) was caused by an older model Nvidia graphics card (about three years old IIRC). When I upgraded my card the freezes stopped. And I can finally set destinations in autopilot and open my star map. I now have no issues with the client. - Pluto Thanks for letting me know guess I will need to find myself a slightly new graphics card then. I also am using an old Nvidia graphics card. Maybe CCP should change their minimum specification if their game no longer works as intended with these cards.
Stebor Soldiers Of Industry Temporal Abyss 0	Posted - 2012.01.23 20:12:00 - [30] - Quote This Issue has still not been resolved. I can not submit a log file because EVE MAKES MY WHOLE COMPUTER FREEZE. The best solution I have come up with thus far is to change the compatability mode to another OS whenever it happens. This seems to work well untill a CCP update. I have had this issue for probly 2 years now and i have had multiple OS's and computers that have all done this. Keep this thread open!!! Cheers, Stebor

Pages: [1] 2 3 :: one page
First page \| Previous page \| Next page \| Last page

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.