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CCP Falcon 11053	Posted - 2015.03.24 09:22:08 - [1] - Quote We are happy to announce that the Scylla release has been successfully deployed! Scylla brings new opportunities that will be added to the opportunities system, as well as a Tech III subsystem rebalance, the download on demand client, and many fixes, changes and quality of life improvements to make the world of New Eden a better place for all. For further information you can see our new updates website, and for a detailed breakdown of what's in this release, check out the full patch notes here! There is also important information here with regards to the new Download on Demand client. Be sure to read it before patching! For issues with the release on PC, post in this thread. For general discussion and feedback regarding Scylla, please use this thread. Please report any issues you experience with Download on Demand here, and for Mac users, there is, as always, a thread on the Macintosh forums for discussion of this release. CCP Falcon \|\| Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 11053	Posted - 2015.03.24 10:15:51 - [2] - Quote KNOWN ISSUES: CCP Falcon \|\| Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Mephysto C C P C C P Alliance 8	Posted - 2015.03.24 11:38:43 - [3] - Quote Wafou Ka'Djo wrote: First! Also after the primed cache the launcher is downloading 7.42Gb , was it expected? No, try restarting your launcher


CCP Atropos C C P C C P Alliance 454	Posted - 2015.03.24 11:49:51 - [4] - Quote Wafou Ka'Djo wrote: CCP Mephysto wrote: Wafou Ka'Djo wrote: First! Also after the primed cache the launcher is downloading 7.42Gb , was it expected? No, try restarting your launcher Restarted the client , it's trying to download again what left from the 7.42Gb Please provide a screenshot of the EVE Launcher and your log file from the launcher/cache folder. There are two downloading parts in the current patching flow, and without knowing more I'm not sure which one might be working incorrectly.


CCP Atropos C C P C C P Alliance 454	Posted - 2015.03.24 12:03:55 - [5] - Quote Wafou Ka'Djo wrote: CCP Atropos wrote: Wafou Ka'Djo wrote: CCP Mephysto wrote: Wafou Ka'Djo wrote: First! Also after the primed cache the launcher is downloading 7.42Gb , was it expected? No, try restarting your launcher Restarted the client , it's trying to download again what left from the 7.42Gb Please provide a screenshot of the EVE Launcher and your log file from the launcher/cache folder. There are two downloading parts in the current patching flow, and without knowing more I'm not sure which one might be working incorrectly. Sent screenshot and log via evemail. Your EVE Launcher is trying to patch to an older EVE Client version (869010) which was on Tranquility. Restarting your EVE Launcher should make it detect the new EVE Client version (871030) which doesn't have those assets in the build, and so it won't try to move them to the shared cache and then redownload them.


CCP Atropos C C P C C P Alliance 454	Posted - 2015.03.24 12:05:20 - [6] - Quote Trevor2014 Gunson wrote: Eve Launcher never started downloading the new patch and can't seem to find a way to get it to start, restarted launcher multiple times and still wont do anything, can't even login As with my earlier post, if you could provide me with a logfile, I can try and work out what's going on. Copying them to pastebin is a good way to share them with us.


CCP Atropos C C P C C P Alliance 454	Posted - 2015.03.24 12:06:27 - [7] - Quote Saja Chou wrote: Eve is in F:\Eve & Co\Eve Online\ Made a new Folder F:\Eve & Co\Eve Online\SharedCache pointed the New Launcher to as he asked Launcher dont start moving stuff instead he downloaded ~7,4gb^^ after some work a Error Message popped up: http://www.filedropper.com/evedodfehlermeldung after launcher restart he start Moving files etc. Eve Works now. (what a luck) but using 2x SSD and a 100mbit Connection and the whole thing last 45min and make me little crazy p.s.: yea also no Yacht You were patching to the older build; as you found out restarting it detected the newer EVE Client build and it now works fine.


CCP Habakuk C C P C C P Alliance 1258	Posted - 2015.03.24 12:11:41 - [8] - Quote Stefan Silviu wrote: hi patch and all went well but in the gameplay i noticed an issue when killing rats (guristas in my example) those who do not drop anny item in wreck also leave no wreck behind is not an issue with the overview . there are simply no empty wrecks on field in first site i was left with 5 wrecks with loot and on second site only with 2 wrecks. both sites were guristas refuge i submitted a bug report regarding this issue o/ This issue has been confirmed and a fix is being worked on. Thank you for the report. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1258	Posted - 2015.03.24 12:36:37 - [9] - Quote Trevor2014 Gunson wrote: CCP Atropos wrote: Trevor2014 Gunson wrote: Eve Launcher never started downloading the new patch and can't seem to find a way to get it to start, restarted launcher multiple times and still wont do anything, can't even login As with my earlier post, if you could provide me with a logfile, I can try and work out what's going on. Copying them to pastebin is a good way to share them with us. http://pastebin.com/U5BR643C http://i.imgur.com/HIZCjrF.jpg I have no idea why, but it seems like the launcher failed to update itself and is still using the old version. Could you try to install the new launcher version from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe ? CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1258	Posted - 2015.03.24 12:38:01 - [10] - Quote Enta en Bauldry wrote: After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 Please try to install the new launcher version from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe For me it looks like your launcher reverted back to the old version. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1258	Posted - 2015.03.24 12:40:39 - [11] - Quote Jade Yanumano wrote: Thanks CCP, nothing works now. Followed instructions exactly. Nothing is working. Client froze and then froze PC. Files did cache after reboot, but now the client fails to function and cannot log in. Download new client, and still it fails. Could you please add more details and if possible a log file from the launcher? CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 12:52:05 - [12] - Quote Enta en Bauldry wrote: After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think). This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating. The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar. Edit: nevermind, reinstall appears to have fixed your problem.


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 13:21:23 - [13] - Quote Jade Yanumano wrote: CCP Atropos wrote: Enta en Bauldry wrote: After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think). This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating. The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar. Edit: nevermind, reinstall appears to have fixed your problem. My client that froze actually shows ver. 871265 That's the EVE Launcher version I believe. The EVE Client version is 871030


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 13:21:50 - [14] - Quote Scath Bererund wrote: after the update the "play" button on the launcher remains greyed out even after reboots Jade Yanumano wrote: Thank you. I am not the only one, lol. Nothing on the launcher works on my side. Can either of you provide me with some logs?


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 13:32:39 - [15] - Quote What OS are you on?


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 13:37:09 - [16] - Quote JFKen Imperia wrote: Jade Yanumano wrote: Thank you. I am not the only one, lol. Nothing on the launcher works on my side. Same here, launcher is stuck at 'step one' on "DOWNLOADING EVE LAUNCHER UPDATE" with progress bar @ 0% and no others infos. Close and relaunch the Launcher 3 times If the update is failing to apply, try running it as administrator. Failing that, or in addition to, try downloading and installing the update manually from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 13:48:12 - [17] - Quote JFKen Imperia wrote: My launcher version : 2.2.859950 JFKen Imperia wrote: CCP Atropos wrote: If the update is failing to apply, try running it as administrator. Failing that, or in addition to, try downloading and installing the update manually from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe Thanks you, i gonna try this and let you informed ! Yes, given the information you provided before, you're running a non-updated version. Installing the update should resolve the problem for you.


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 13:49:41 - [18] - Quote Tara Eves wrote: CCP Atropos wrote: If the update is failing to apply, try running it as administrator. Failing that, or in addition to, try downloading and installing the update manually from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe My launcher's dead too - I tried to update manually, it downloads the exe, but when I try to run it, it says "Error opening file for writing" - I don't know how to make a log file. I don't understand what you're trying to explain. Are you receiving this error when running the EVEOnlineLauncher_2_2_871265.exe installer?


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 14:00:53 - [19] - Quote jimbolina wrote: 1. I have all files downloaded 2. added "Download all the resource files" into EVE launcher Settings. Still client downloads something and its horrible gate to gate travel, on each jump in lags like hell. Is there option to bypass this DoD thing ? Did you restart the EVE Launcher after ticking that box?


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 14:02:22 - [20] - Quote Tara Eves wrote: CCP Atropos wrote: I don't understand what you're trying to explain. Are you receiving this error when running the EVEOnlineLauncher_2_2_871265.exe installer? Yes - when I ran the launcher it crashed as others describe, I tried the manual patch and it starts to run and then pops up the error. I've never come across that error, so the best I can offer is to try it as administrator, if it's not running as administrator already


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 14:05:21 - [21] - Quote Tara Eves wrote: CCP Atropos wrote: Tara Eves wrote: CCP Atropos wrote: I don't understand what you're trying to explain. Are you receiving this error when running the EVEOnlineLauncher_2_2_871265.exe installer? Yes - when I ran the launcher it crashed as others describe, I tried the manual patch and it starts to run and then pops up the error. I've never come across that error, so the best I can offer is to try it as administrator, if it's not running as administrator already It's running as administrator. Do you have a screenshot of the error?


CCP Maxwell C C P C C P Alliance 62	Posted - 2015.03.24 14:15:09 - [22] - Quote jimbolina wrote: CCP Atropos wrote: jimbolina wrote: 1. I have all files downloaded 2. added "Download all the resource files" into EVE launcher Settings. Still client downloads something and its horrible gate to gate travel, on each jump in lags like hell. Is there option to bypass this DoD thing ? Did you restart the EVE Launcher after ticking that box? I did, and it did downloaded some extra 260MB of stuff, and still lags in game like hell... If you have set the launcher to download everything, and restarted the launcher after doing so, then you will not be able to log into the game before every resource for the client is downloaded. Hence, if there is lag, we'll have to look for other causes than download on demand. CCP Maxwell - QA Engineer - Team RnB


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 14:58:25 - [23] - Quote Kosmork wrote: This is the exception message Have you tried running as administrator? Or checking for running EVE processes? Something is either stopping you from accessing the file (such as permissions) or is keeping a lock on the file (such as a running EVE Client).


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 15:38:10 - [24] - Quote Natas Dog wrote: One my first attempt, the launcher wanted to download 13 gig, after closing and turning on the launcher, I am now stuck in offline mode. Window 7 Home Premium Can you show me a screenshot where it tells you that it needs to download 13 GB? We've seen reports of people misreading the initial popup dialog that says it's going to migrate 13 GB of data to the shared resource cache, and I'm trying to ensure you're not making that same mistake.


CCP Maxwell C C P C C P Alliance 63	Posted - 2015.03.24 15:53:50 - [25] - Quote Sylas Black Gaterau wrote: Hi. So say we didnt read the article about the launcher and installed the new patch via the repair tool. The launcher has not done the 'caching' process. Is there anyway to force this caching process to take place or am I stuck having download everything from the server again? Thanks Unless you have another client install that has yet to be patched, then you would have to download everything again. CCP Maxwell - QA Engineer - Team RnB


CCP Atropos C C P C C P Alliance 455	Posted - 2015.03.24 15:55:23 - [26] - Quote Sylas Black Gaterau wrote: Hi. So say we didnt read the article about the launcher and installed the new patch via the repair tool. The launcher has not done the 'caching' process. Is there anyway to force this caching process to take place or am I stuck having download everything from the server again? Thanks No. The EVE Repair Tool will have deleted the now unnecessary .stuff files and audio/video resources in the res folder, because they're not included in the client build data anymore. That was exactly the reason we told people not to use it for patching, and you must now either rely upon download-on-demand to get the assets as required (which is actually great ) or tell the EVE Launcher to download all assets, or download and install the full installer.


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 18:41:06 - [27] - Quote Aluchem wrote: I'm getting constant drops in framerate every 10s or so post patch, my shared resources folder is on my second drive (SSD) as there is no space available on my windows drive (also SSD), could this be the cause? Note: My Eve install is also on my second drive. This should not cause any framerate drops as far as I can tell. Please send a bug report from in-game and include as much information as possible (where exactly is it happening, does it matter which windows are open, screenshots with fps monitor, ...) CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 18:43:22 - [28] - Quote KuroVolt wrote: I've closed the launcher 4 times now and it keeps telling me I need to DL 13 GB. Do I just keep closing and reopening until it gives me a more feasable number or should I have stopped after attempt 1? Edit: launcher says I have v.2.2.871481 but it's still 13GB Is this 13GB to download or to copy? The initial popup screen of the launcher asks to copy data from the client to the resource cache. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 18:46:14 - [29] - Quote Trevor2014 Gunson wrote: SO if we use the repair tool at any time while trying to download the new patch, we now have to reinstall the whole game due to CCP idiocracy? If you use the repair tool before the cache is primed then it will delete the data for priming the cache, but there is no need to reinstall the full client. In this case you can play normally - but the client will download the needed data through Download on Demand. You can also instruct the launcher to download all the data again. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 18:50:17 - [30] - Quote Brain Gremlin wrote: I had some strange problems - getting the cache done was fine and easy on 2 SSD's, I logged in and suddently I had texture problems (yes I got screen shots of em if people wanna see) my head was all weird and I missed stations here and there. I then reinstalled it all and checked the download all resource thing and I now have another problem instead - game is dropping in FPS from 300ish to 30 and then back up everytime I get near a gate or a station, no matter what, never EVER had this issue before and im dead certain its not my computer on this... Not really sure what to do from here, have tried the repair tool that didnt work, reinstalled, same deal, updated my video card drivers (which is a MSI Geforce 970 GTX).. Any ideas is kinda welcome :) Were the first issues resolved by downloading all resources? For the fps issues: Could you please send a bug report through the client (F12 - "Report Bug") - maybe we find something in your logs. Please also include screenshots and as much info as possible. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 19:53:45 - [31] - Quote Trevor2014 Gunson wrote: CCP Habakuk wrote: Trevor2014 Gunson wrote: SO if we use the repair tool at any time while trying to download the new patch, we now have to reinstall the whole game due to CCP idiocracy? If you use the repair tool before the cache is primed then it will delete the data for priming the cache, but there is no need to reinstall the full client. In this case you can play normally - but the client will download the needed data through Download on Demand. You can also instruct the launcher to download all the data again. I have completely uninstalled eve and now i cant even reinstall it, Launcher will not update itself for reasons unknown. I have tried everything that has been listed in this forum post. When i try to reinstall eve, all it does is downloads the old launcher and then i would download the new launcher and then i would get stuck... Can't do anything and its starting to **** me off, so technical support personally would be really appreciated Hmmm. there was a new launcher version - try to install this one directly: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871481.exe Oh and for the case that you pin your launcher to the task bar of windows: Please unpin it - as this might use the old launcher version. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 19:56:44 - [32] - Quote Onslaughtor wrote: Not sure if this has been noticed, but its been freaking me out a little all morning. The Daredevil is now showing a Minmatar backdrop (the red one) instead of the correct Gallente one (Green) If this was intended then its a very poor change as the back ground is used around the player base as a way to gauge what sensor type the ship uses, and in this case would be off. Hope this is checked and fixed soon. We are aware of this bug. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1259	Posted - 2015.03.24 20:03:28 - [33] - Quote Xawras Wyzryn wrote: It didn't work. I have still offline mode. Launcher looks exactly the same, I have no options to work with, reapir tool did not work either. Could you please upload another launcher log, from it starting with the latest launcher version? It seems like the previous logs were old logs. Could you please also check if something might be limiting your internet connectivity like firewall, antivirus or proxy? CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 1261	Posted - 2015.03.24 21:54:20 - [34] - Quote Noriko Mai wrote: I have weired "hangs". Small framedrops that were fixed on sisi and the menu items in the neocom (standard menu and folder menus) collapse randomly. I open them move the mose in the new "area" and the menu just closes 2 of 5 times. It seems like the resource loading indicator for Download on Demand is causing slight framerate dips - and it also causes the neocom menu to close if it appears or disappears (as it seems to reload most of the Neocom). This will be looked into more tomorrow. Thanks for your report and all other reports about fps dips. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Atropos C C P C C P Alliance 460	Posted - 2015.03.25 16:52:50 - [35] - Quote You can find it in the info file used by the EVE Launcher, but it's usually something we give people when all other avenues have failed. If you're resorting to it, it would be good to get a look at your log files before they are lost with the reinstall, since there might be something useful in them.


CCP Snorlax C C P C C P Alliance 703	Posted - 2015.03.26 09:35:33 - [36] - Quote Droidyk wrote: I am having small freezes continuously with connection to the loading circle that tells me it loads resources all the time. Before the patch I haven't seen this problem occur ever. I am always running high settings with high fps all the time. They are really short freezes but they happen quite a lot, mostly when jumping between system, undocking where there is more activity and such. Also overall loading times, much longer. I do have download all resources option on in the launcher (game still loading resources which probably causes all the freezes) Edit: I have been watching the loading circle more closely this time, whenever the circle appears or disappears, that is when the freezes occur, not sure what that's about, but I d rather not have it there. This issue is being investigated. You seem to suffer from this more severely than most, but we do see it here to some degree and hope to have a fix soon. CCP Snorlax - Software Architect - Team RnB


CCP Snorlax C C P C C P Alliance 704	Posted - 2015.03.26 10:44:42 - [37] - Quote Steijn wrote: Theon Severasse wrote: Small issue, but opening the launcher seems to take longer than before. When I first open it I get about 10 seconds of it just being white. opening the launcher and logging in is fine for me, but its taking ages to load the character selection screen after pressing play, at least 10 times longer than it did pre-tuesday. Can you file a defect on this, from in-game? There's possibly something in the logs that might give us clues to what is going on. CCP Snorlax - Software Architect - Team RnB


CCP Snorlax C C P C C P Alliance 704	Posted - 2015.03.26 16:19:19 - [38] - Quote ClearOfFear wrote: Re-posting this from DoD thread as it got left behind and I'm not sure it belonged there. ClearOfFear wrote: CCP Habakuk wrote: ClearOfFear wrote: Hi! I noticed on the Sisi client after it was changed to download on demand that when i made a session change ingame like jumping a gate or undocking from station that the client halts for 2-3 secs. I never got around to reporting it and forgot about it until i patched my tq client today and the issue was introduced on tq as well. Now, when jumping gates its not that big of an issue as you end up cloaked after jumping but undocking from a station leaves your ship in space while the client hangs and takes away the seconds you may need to get away from station before someone targets you. I cannot find any other posts about this but I know other players have noticed it as well. o/ Were you able to reproduce this within the last few days or today on Tranquility? There was indeed a short freeze during session changes on Singularity, which was unrelated to Download on Demand. This freeze should have been fixed about 12 days ago and I am no longer able to reproduce it. Hmm....I actually don't seem to be able to reproduce the issue anymore. I definetly noticed it on TQ right after i had patched my client today and an old corpmate of mine also noticed it. Maybe it was just something that needed to be cached for the first time? Ok, I have now experienced it again on 2 toons/clients on tq but its not every time I jump or undock, just sometimes. If you encounter this again, please file a bug report from in-game as soon as you can - the logs included in the bug report may give us some clues. CCP Snorlax - Software Architect - Team RnB


CCP Turtlepower C C P C C P Alliance 224	Posted - 2015.04.09 16:17:19 - [39] - Quote Jaque Artois wrote: Any idea when you are going to fix the crippling load to character screen times or the "oh sorry it took 2 minutes to undock and you got killed" loading times on session changes? Please file an in-game bug report directly after experiencing this issue and we will look into it. Thanks!