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Thread Statistics | Show CCP posts - 5 post(s) |
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Serathu
Forum Moderator
Interstellar Services Department
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Posted - 2006.10.22 22:51:00 -
[1]
There seems to be an issue with Tranquility at the momement where a number of things such as fitting ships and purchasing from the market are not working.
I apologise for this issue and ask that you please keep all of your posts on this matter here. I will update this thread with more information as it is received.
Thank you!
Update - 22:53 22/10/2006 GMT:
Valar is aware of the problem and TQ will be rebooted to try and address this issue.
Update - 23:21 22/10/2006 GMT:
TQ appears to be back up although things will be very slow initially while everyone tries to log back in so please be patient and bear with it until the servers settle down.
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Serathu
Forum Moderator
Interstellar Services Department
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Posted - 2006.10.22 23:35:00 -
[2]
 Originally by: Serathu
Update - 23:21 22/10/2006 GMT:
TQ appears to be back up although things will be very slow initially while everyone tries to log back in so please be patient and bear with it until the servers settle down.
This will explain why items might be taking a long time to appear. I would however advise that you are patient and wait for a while until things have settled a bit before engaging in something that could put your ship at risk 
As for some of the other posts in this thread - I am aware that you are frustrated but I ask that you please keep your replies constructive and avoid spamming, trolling and flaming.
Thank you!
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Valar
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Posted - 2006.10.23 00:36:00 -
[3]
Postmortem as usual.
First of all, the items that were supposed to be created during this time will not appear automatically. To get whatever item you did not get during the time TQ was broken, you will have to petition.
Now to explain the issue.
On friday, I defragmented the indexes of all tables on the RAMSAN.
This frees up a lot of space on the RAMSAN, but its quickly consumed as the indexes get fragmented again.
I did leave a lot of free space in the datafile, lots more then is normally consumed over a weekend, but for some reason the space was consumed much faster then usually.
Under normal circumstances, this would not have mattered at all, because the datafile will automatically grow when needed.
However, something cause the tempdb, a system database thats located on the RAMSAN, to fill up the rest of the free space before the datafile tried to grow, so when the datafile tried to grow, there was no free space for it, causing tonights issue.
At downtime today, there was enough space on the RAMSAN, so the issue is not that I overlooked that the partition was filling up, like someone suggested, the tempdb only needs a few minutes and a couple of lines of bad SQL/bad query plan to consume this space.
On Monday, 30th of October, I, two other guys from the operations department, a tech from IBM and a guy from Icelandic telecom are heading to London to make the changes Oveur announced in this news item.
The space on the RAMSAN will be doubled and that should give us a bigger buffer to address issues like this before its too late.
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Valar
Database admin - Server operations team
CCP Games
How to write a good bugreport |
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Serathu
Forum Moderator
Interstellar Services Department
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Posted - 2006.10.23 00:38:00 -
[4]
Originally by: Kasibee'an
Edited by: Kasibee''an on 23/10/2006 00:33:24
Any official response?
(regarding lost items)
Yes, you should petition for any items/ships lost as a result of the TQ reboot earlier although there could be a longer than usual wait due to the extra petition load this has generated. As before, please be patient and know that the GMs are on the case. It is also worth remembering that petitioning multiple times or filing one in the wrong category will slow the queues down as each has to be looked at individually.
Thank you!
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Valar
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Posted - 2006.10.23 10:35:00 -
[5]
Originally by: Uglyone
so..... you are saying that this problem will be here everyday until the 1st?
when you add more ramsan?
No, this just happened because two bad things happened at once. When we add to the RAMSAN, we'll have a bigger buffer IF something like this happens again.
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Valar
Database admin - Server operations team
CCP Games
How to write a good bugreport |
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