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Thread Statistics | Show CCP posts - 0 post(s) |
Menkary Hardluck
Blue Republic RvB - BLUE Republic
14
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Posted - 2015.05.08 22:49:03 -
[31] - Quote
GM Akilian wrote:DscoutPSA wrote:[quote=GM Akilian]Hi guys,
It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.
Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.
If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.
Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button. If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.
Ok, I did all that and I still get the greyed out PLAY button. What now? |
Lord Ravenknight
Estrale Frontiers Project Wildfire
0
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Posted - 2015.05.09 10:11:03 -
[32] - Quote
Same issue here. Play button greyed out and can only play via exefile. I have completely reinstalled the game and tried all of the above. |
Menkary Hardluck
Blue Republic RvB - BLUE Republic
14
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Posted - 2015.05.09 23:55:59 -
[33] - Quote
Ok, I am on intermittently. Here is how I have been successfully logging on: I pull up the launcher and then let it sit and ****ABSOLUTELY DO NOT TOUCH ANYTHING WHAT SO EVER AT ALL****. The do not touch anything at all bit is extremely important. If some other program gets touched or there is seemingly any activity, then it's a greyed out play button. I have to wait about 10 minutes or so, then I type the password and log in, then it comes up correctly. Something is going on behind the scenes. What is happening in those 10 minutes? I don't get any sort of a status bar or error message. |
Angelic Resolution
The Arcanum
45
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Posted - 2015.05.11 08:58:18 -
[34] - Quote
Try running it from: C:\Program Files (x86)\CCP\EVE\bin\exefile.exe
I've been having the same issues, I've put my PC in the DMZ, ran a few network traces and no issues found. Decided to run the eve file directly and I was in straight away. Might have been a fluke, might not have been. Give it a shot JIC. |
Glarion Garnier
Thermal reaction
3
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Posted - 2015.05.12 22:09:54 -
[35] - Quote
I uninstalled the whole game after some problems loggin in and getting the grey button.
Now when I downloaded the client installer. I get same launcher that wont start download of the client nor will it allow me to log in (to see if the download happens afer log in) I just get gray button.
Before the whole uninstall I tried the delete laucher directory method but .. using rapeir after that gives me just some error message after the repair hass been going on for a little while. |
Treyah
Association of Commonwealth Enterprises Nulli Secunda
35
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Posted - 2015.05.12 23:30:40 -
[36] - Quote
Glarion Garnier wrote:I uninstalled the whole game after some problems loggin in and getting the grey button.
Now when I downloaded the client installer. I get same launcher that wont start download of the client nor will it allow me to log in (to see if the download happens afer log in) I just get gray button.
Before the whole uninstall I tried the delete laucher directory method but .. using rapeir after that gives me just some error message after the repair hass been going on for a little while.
Exact same issue I have!! I wonder if they are even trying to fix this launcher? |
lapotiere
The Scope Gallente Federation
1
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Posted - 2015.05.13 01:41:38 -
[37] - Quote
got the same issue here,just bypass the laucher step to make eve work |
Treyah
Association of Commonwealth Enterprises Nulli Secunda
35
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Posted - 2015.05.13 01:51:52 -
[38] - Quote
lapotiere wrote:got the same issue here,just bypass the laucher step to make eve work
I can't do that because I can't update :( |
Odil Enskij
Cagey sloggers
31
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Posted - 2015.05.13 04:29:02 -
[39] - Quote
Treyah wrote:lapotiere wrote:got the same issue here,just bypass the laucher step to make eve work I can't do that because I can't update :(
also can't update game or repair.exe tool
urlopen error [Errno 11002] getaddrinfo failed: 'http://cdn1.eveonline.com/client_repair/360/repair.exe
"ISK - the ULTIMATE GUIDE to EVE ONLINE"
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Lahxman
Frontier Rebellion Omnibus Mori
0
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Posted - 2015.05.13 05:03:44 -
[40] - Quote
I've been having the same problem with the "LAUNCHING" button rolling over and the exe-file "Not Responding".
I tried the following: `clearing the cache; `running as administrator; `opening the launcher, closing it and then running again; `rescache; `repair tool; `exe file; `setting admin privileges; `disabling anti-virus; `disabling user account permissions; `uninstalling, defragging, running disk utilities; `installed 4 times (online and offline).
Now I'm frustrated, have submitted a ticket and suspended my account.
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Odil Enskij
Cagey sloggers
33
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Posted - 2015.05.13 10:11:54 -
[41] - Quote
try rescache.exe and load miss or broken files. after one hour various attempts i was able to log in
"ISK - the ULTIMATE GUIDE to EVE ONLINE"
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Sytez
Precision Kinetics
0
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Posted - 2015.05.13 13:25:13 -
[42] - Quote
After several years away from EVE, I succumbed to a "$29.95 for 90 Days" offer last week. I thought I would have a look at the current state of the game.
I have had the same issue as most others in this thread...click "PLAY" on Launcher, it changes to "LAUNCHING", DirectXRedist.exe launches a command window, 10-20 seconds later "LAUNCHING" changes back to "PLAY".
As Lahxman did, I have tried all of this (and more):
Lahxman wrote: I tried the following: `clearing the cache; `running as administrator; `opening the launcher, closing it and then running again; `rescache; `repair tool; `exe file; `setting admin privileges; `disabling anti-virus; `disabling user account permissions; `uninstalling, defragging, running disk utilities; `installed 4 times (online and offline).
Primary gaming computer is Windows 7. I also installed on another Windows 7 desktop...same result. Installed on a Windows 8.1 laptop...same result.
This made me suspicious of my network or perhaps my ISP. I turned on the WiFi hotspot function of a 4G phone and connected the laptop via that...same result.
Something very fundamental must be wrong. I would not have even believed I could reproduce the problem on such differing machines and networks. Welcome back to EVE!
Turned in a ticket Friday and, not surprisingly, have not had a response as of yet. |
Blackfeathers
Unholy Knights of Cthulhu Test Alliance Please Ignore
10
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Posted - 2015.05.13 22:05:40 -
[43] - Quote
been 7 days for me, same issue. Tickets lodged, emails sent and posting in a few threads. Tried everything aside from a windows re-install. Pretty unhappy about this situation. |
Ashlar Maidstone
Moonfyre Science and Research Inc.
177
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Posted - 2015.05.14 00:47:11 -
[44] - Quote
I am getting an exception message which contains a lot of stuff I don't know what it is. So, I did a repair, cleared cache to no avail and on this little window it says "Start EVE", so in order for me to log in it takes me to an older login screen. |
Midnight Hope
Pator Tech School Minmatar Republic
163
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Posted - 2015.05.14 02:30:19 -
[45] - Quote
I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game.
This started happening after the Mosaic update.
Rescache found some missing files and downloaded them but the problem persists.
Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps? |
whisper 1
Every name is taken
0
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Posted - 2015.05.14 13:21:29 -
[46] - Quote
Midnight Hope wrote:I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game.
This started happening after the Mosaic update.
Rescache found some missing files and downloaded them but the problem persists.
Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps?
+1 - Exactly the same problem here, launcher allows me to login, but the status bar and launch button are greyed out. Ive cleared cache; run repair, tried direct exe file etc. All result in the same.
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Jack Morrison
Manson Family Advent of Fate
224
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Posted - 2015.05.14 20:26:26 -
[47] - Quote
whisper 1 wrote:Midnight Hope wrote:I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game.
This started happening after the Mosaic update.
Rescache found some missing files and downloaded them but the problem persists.
Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps? +1 - Exactly the same problem here, launcher allows me to login, but the status bar and launch button are greyed out. Ive cleared cache; run repair, tried direct exe file etc. All result in the same.
+1 grey status bar at the bottom and can't hit play, if i close and open the launcher a few times i might get lucky, workaround - using the exefile directly - annoying
Looking for a group to pew with ? Have a chat with me.
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Baldoran Huntara
MarSec Industries Sanctuary Pact
8
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Posted - 2015.05.15 04:25:56 -
[48] - Quote
When running Repair.exe it updates repair tool, the following repair did the trick for me |
Ashlar Maidstone
Moonfyre Science and Research Inc.
178
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Posted - 2015.05.15 15:31:00 -
[49] - Quote
As far as I can tell for me the launcher is trashed and completely broken on my computer, doesn't matter how many times to reinstall it still does not work. Part of the problem is with the resources cache and downloading in the background during play. I do seriously believe that a roll back to before they added the resources cache and downloading in the back ground will solve this issue. |
Sytez
Precision Kinetics
0
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Posted - 2015.05.16 23:10:53 -
[50] - Quote
It is particularly encouraging to see there has been no CCP response to this thread for over two weeks now...
The one common factor I find no matter what I try is that, according to LogServer.exe output, the launch fails after successful execution of DirectXRedist.exe. The next line in the ouput is "Invalid Trinity platform dx11". If I force the game to launch as DirectX 9, same result, just says "dx9" instead of "dx11".
After that is is all stacktrace info and shutdown cleanup. The final possible bit of information is this line:
bluepy.Terminate - Reason: Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',))
Of course, I have no idea what that means, perhaps someone who does will see it. |
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Jack Morrison
Manson Family Advent of Fate
224
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Posted - 2015.05.17 06:32:43 -
[51] - Quote
Seems like a few guys got it to work without restarting the launcher (a few times) by switching the language:
https://forums.eveonline.com/default.aspx?g=posts&t=414946&find=unread
Looking for a group to pew with ? Have a chat with me.
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Ashlar Maidstone
Moonfyre Science and Research Inc.
180
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Posted - 2015.05.18 13:22:48 -
[52] - Quote
Sytez wrote:It is particularly encouraging to see there has been no CCP response to this thread for over two weeks now...
The one common factor I find no matter what I try is that, according to LogServer.exe output, the launch fails after successful execution of DirectXRedist.exe. The next line in the ouput is "Invalid Trinity platform dx11". If I force the game to launch as DirectX 9, same result, just says "dx9" instead of "dx11".
After that is is all stacktrace info and shutdown cleanup. The final possible bit of information is this line:
bluepy.Terminate - Reason: Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',))
Of course, I have no idea what that means, perhaps someone who does will see it.
Really encouraged by the lack of responses from CCP on this issue. I guess to them it's not an issue there my only other option is to uninstall the client and close my account when it expires end of July 2015. Nice work CCP, shows you how much you all care about your game.
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Luth Curmal
Volition Cult The Volition Cult
3
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Posted - 2015.05.18 18:42:58 -
[53] - Quote
I used the launchers settings icon (Cog wheel), then went to 'advanced' then hit 'clear' for 'only cached usernames', then the client loading bar (Normally greyed out) activates, launcher then runs installs etc. then loading bar changes to orange and confirms client ready, then I insert username & password to be able to play.
But I have to do this after every logging out and upon each attempt to use launcher again. |
Jack Morrison
Manson Family Advent of Fate
224
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Posted - 2015.05.18 19:25:30 -
[54] - Quote
Luth Curmal wrote:I used the launchers settings icon (Cog wheel), then went to 'advanced' then hit 'clear' for 'only cached usernames', then the client loading bar (Normally greyed out) activates, launcher then runs installs etc. then loading bar changes to orange and confirms client ready, then I insert username & password to be able to play.
But I have to do this after every logging out and upon each attempt to use launcher again.
For me changing the language back and forth does the trick, did you try that ?
Looking for a group to pew with ? Have a chat with me.
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Sytez
The Scope Gallente Federation
0
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Posted - 2015.05.26 17:50:42 -
[55] - Quote
I never received a reply from CCP, but another player, Shrp Shooter, who was having the same problem, did. He forwarded the info to me and I thought I would pass it along, in case it can help others with the issue save time.
Quote:"Hello, I am GM Akilian. Thank you for contacting customer support. We apologize for the delay in responding to your ticket. We are seeing an increased load of incoming tickets and as such our response time has suffered. We appreciate your patience and understanding while we work on getting our queues back in order. It's possible the game has been unable to extract some directx files it needs. Please try manually extracting them. Here are the steps: 1. Download and install UniExtract from this page: http://legroom.net/software/uniextract 2. Use UniExtract on DirectXRedist in your client's "bin" folder. This should extract five files. Put those files in your bin directory where DirectXRedist is located. 3. Try running the game again. Should the issue still persist then please contact us again. With regards, GM Akilian CCP Customer Support | EVE Online | DUST 514"
In my case, this did indeed work to fix the problem listed in Post #50, above. Many Thanks, Shrp Shooter! |
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