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Launcher: Click "PLAY", doesn't work

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Abbot Jackson Trillium Invariant Honorable Third Party 0	Posted - 2015.04.17 18:19:24 - [1] - Quote Anybody else having this issue? I log into the launcher and click the yellow button that says "PLAY". The word "LAUNCHING" slides down, but the client never opens. exefile.exe is shown running and using ~70k memory in the task manager. Each time I click "PLAY" another .exe file comes up. Other info: Playing on windows 7. Filed a support ticket, and was told to reinstall the launcher and turn off antivirus; neither worked. The same thing happens with my alt which uses the Steam client. I'm going through EVE withdrawal.
outridger33 Unexpected Company Brave Collective 0	Posted - 2015.04.17 18:40:59 - [2] - Quote about the same problem i had a blue screen then client corrupted so i did a fresh install and now the exe process just runs. reboot disable antivirus and running the eve files from the bin file makes no difference.
Nihilaus Vause Eleutherian Guard Villore Accords 4	Posted - 2015.04.17 19:18:44 - [3] - Quote Yeah mine has a tendency to just take about 5 minutes to start after hitting launch, but today it's taken about 7 minutes. That plus the 15 minutes or so the launcher takes to say "ready" if there's been any patch. That's like... 20 minutes of ship spinning I'm missing out on.
Arafel Achasse Corporation Endurance Testing 0	Posted - 2015.04.18 10:41:33 - [4] - Quote My client has some delays before showing up a window after using the launcher. I thought it was because the client and all its resources were running on my NAS over the network. I tried using logserver but it only registered some 5 min timeframe pause. LogServer Screenshot
Lord Minma ANZAC ALLIANCE Fidelas Constans 0	Posted - 2015.04.18 13:09:33 - [5] - Quote Hi Have same issue 5 mins between clicking play, launching being shown , and game actually starting...This has started since last patch.... got a request in with CCP no answer yet
Wolfca Quaranta NerdHerd The Explicit Alliance 2	Posted - 2015.04.19 17:37:39 - [6] - Quote been having issues with the launcher since the resorce caching patch. from launching out of both the launcher and exe file, i would click "play" word changes to "launching" then 20 sec later would go back to "play" would repeat this cycle for a few min. then it decides to open up multiple instances of the game and id have to close all of them.
GM Akilian Game Masters C C P Alliance 4	Posted - 2015.04.29 21:28:03 - [7] - Quote Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.
Lord Minma ANZAC ALLIANCE Fidelas Constans 0	Posted - 2015.04.30 08:54:19 - [8] - Quote worked for me thanks
Treyah Association of Commonwealth Enterprises Nulli Secunda 33	Posted - 2015.05.01 02:24:28 - [9] - Quote None of these solutions worked for me.
DscoutPSA The Green Machine That Escalated Quickly. 3	Posted - 2015.05.01 06:45:37 - [10] - Quote GM Akilian wrote: Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button.
GM Akilian Game Masters C C P Alliance 5	Posted - 2015.05.01 18:17:55 - [11] - Quote DscoutPSA wrote: GM Akilian wrote: Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button. If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.
Telle Kosava Aliastra Gallente Federation 0	Posted - 2015.05.02 18:39:45 - [12] - Quote I was having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. By disabling the proxy server settings, I have resolved the issue. Network and Sharing Center < Internet Options < LAN Settings Connections tab < Uncheck the top box under Proxy server area (it reads "Use a Proxy server for you LAN (These settings will not apply to dial-up or VPN connections).) I hope this helps. I have encountered this issue before and am unsure what program or setting keeps "re-checking" this option.
Crazy Renegade Deep Core Mining Inc. Caldari State 5	Posted - 2015.05.04 01:43:34 - [13] - Quote Ever since this last update I have been unable to play eve. I log in, click play and watch the client disappear, I dumped my cache, reinstalled eve client from scratch, tried to log in again and still no luck. I log in, client disappears no hand shake with the character selection screen. Just disappears. My other client, stayed, so I figured it was retrieving updates despite the yellow progress bar being at the finish point. So I left it while I did other things. 2 hrs later. nada.... Client still there. no hand shake with the selection screen. I filed a petition with CCP. hope this gets fixed soon.....
Bird Fuel Section 8. Tactical Narcotics Team 0	Posted - 2015.05.04 02:31:11 - [14] - Quote if something is updating or downloading how about putting that lil yellow bar to work to let us know the only way i found out the launcher wasactually doing something was by looking at the process and seeing it was using abandwith
DscoutPSA The Green Machine That Escalated Quickly. 3	Posted - 2015.05.04 12:51:25 - [15] - Quote GM Akilian wrote: DscoutPSA wrote: GM Akilian wrote: Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button. If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again. Thanks for your help so far. Tried that too :) Just to pre-empt the obvious questionsGÇª I use a 4G router but I have access to an adsl line the latter being logistically inconvenient. I had a perfect experience with the launcher and updates up to the download-on-demand patch using the 4G router. Low ping - high speeds - gameplay perfect. Speedtest The DOD patch resulted in the previously mentioned (and Support Ticketed) greyed out play button and with an unmoving download bar. I did all the repairs, new launchers, new repairers, total download of new client from the offline cab bins link all to no avail. Now hereGÇÖs the weird bit. If I plug in the adsl line into the PC the launcher download bar fills yellow and I get a yellow play bar. Great!! Now if I return to the 4G connection and restart the launcherGÇª. Greyed out PLAY and empty download bar. I CAN play the now patched client through the 4G router but only if I use the .exe file in the bin folder. Of course every time you guys patch the patch for the patch etc. I have to revert to the adsl line to get any game connection at all even if I try to use the .exe file (obviously incompatible build). All other Internet services are normal through the 4g, pidgin TS browser. Something has changed and I am pretty sure its your new launcher thatGÇÖs caused this. Please fix thanks.
Killian Redbeard Ironhand Research and Industrial Corp 49	Posted - 2015.05.05 02:51:01 - [16] - Quote GM Akilian wrote: DscoutPSA wrote: GM Akilian wrote: Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button. If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again. Cleared cache, Run launcher as Admin, went to folder ran the rescahe.exe. Game just gets the Not Responding when client launches. Running the exefile.exe ( Running as Administrator) does the same thing the launcher does. It starts to launch the game but doesn't. Look in Task Manager and it says Eve --> Not Responding. Was working fine until patch today.
Renegade Leader Nerotic Transport Corp 3	Posted - 2015.05.05 05:34:44 - [17] - Quote I had this problem. I was able to fix it by accessing the eve directory and starting the "Rescache" program. After it scanned the cache and downloaded 9500 missing files and 850+ corrupted files, I was able to finally log in to the game without any problems.
Black Guns Quagmire Industrial 0	Posted - 2015.05.05 10:48:13 - [18] - Quote Im having no luck logging into game this morning myself,was playing last night with no issues.
Rykuss SYNDAX CORPORATION Yulai Federation 142	Posted - 2015.05.06 03:18:02 - [19] - Quote Currently stuck on file 40 of 7871 missing files, running the rescache tool, since I cannot play the game. I played or was logged in the majoirty of the day today, logged off for a bit, and can no longer connect. This has been happening every evening since this new launcher started, I often have to launch and relaunch a dozen or more times each day just to connect. Sometimes switching the language works, sometimes not, it is frustrating. You, too, can be a Solid Gold dancer.
Drizzd Eagle Construction Worx 7	Posted - 2015.05.06 14:01:07 - [20] - Quote I experience this "bug" (I wouldnt really call it that) from time to time (like every 3rd day) - and I take the "windows-approach" to fix it. Close launcher , wait 5 seconds , restart launcher - success-rate of doing that is 100% for me - except the TQ-Server is down like on patch-days
Blackfeathers Unholy Knights of Cthulhu Test Alliance Please Ignore 5	Posted - 2015.05.07 03:26:05 - [21] - Quote Killian Redbeard wrote: GM Akilian wrote: DscoutPSA wrote: GM Akilian wrote: Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button. If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again. Cleared cache, Run launcher as Admin, went to folder ran the rescahe.exe. Game just gets the Not Responding when client launches. Running the exefile.exe ( Running as Administrator) does the same thing the launcher does. It starts to launch the game but doesn't. Look in Task Manager and it says Eve --> Not Responding. Was working fine until patch today. I'm having this issue, only since this morning though. Worked before downtime.
Dermeisen 9	Posted - 2015.05.07 07:18:16 - [22] - Quote I've tried all these things: I uninstalled Eve and downloaded and reinstalled it. I uninstalled my virus software, after the issues that have already been talked about in the thread. I uninstalled Eve and reinstalled it for the second time. I rebooted and then repaired, all when fine but the issue remains the client doesn't start after login. I downloaded all the resources as suggested, and then ran the resource cache app: all files verified, 0 corrupt and 0 not yet downloaded. ***********************The issue is that Eve won't launch after I log in via the launcher.*************************** Nothing is working for me! "Not the Boreworms!"
Blackfeathers Unholy Knights of Cthulhu Test Alliance Please Ignore 5	Posted - 2015.05.07 07:30:46 - [23] - Quote Yeah - I've done all those too- re-installed loads of times.
Demons Hell KarmaFleet Goonswarm Federation 5	Posted - 2015.05.07 12:07:43 - [24] - Quote /* Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. */ thnx
S1euth Justified Chaos Spaceship Bebop 47	Posted - 2015.05.07 12:09:02 - [25] - Quote Dermeisen wrote: I've tried all these things: ***********************The issue is that Eve won't launch after I log in via the launcher.*************************** Exact same issue for me. Last night it worked fine. This morning, I authenticate and the launcher changes to "launching" for 6-8 seconds and then nothing. The "play" button cycles back and appears again. recache.exe was the solution that worked for me - it took a while, but 123 files totalling about 72mb were missing and needed to be redowloaded. The launcher didnt identify these missing files.
Dermeisen 10	Posted - 2015.05.07 19:34:18 - [26] - Quote Dermeisen wrote: I've tried all these things: I uninstalled Eve and downloaded and reinstalled it. I uninstalled my virus software, after the issues that have already been talked about in the thread. I uninstalled Eve and reinstalled it for the second time. I rebooted and then repaired, all fine but the issue remains the client doesn't start after login. I downloaded all the resources as suggested, and then ran the resource cache app: all files verified, 0 corrupt and 0 not yet downloaded. ***********************The issue is that Eve won't launch after I log in via the launcher.*************************** Nothing is working for me! DAY TWO The PLAY button is NOT greyed it does the launching roll over and the application exefile.exe is executed. In the resource monitor this file is described as CCP ExeFile, and further its Status indicates that it is 'not responding'. The reason give for the crash is as follows Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name:AppHangB1 Application Name:exefile.exe Application Version:2015.3.87.336 Application Timestamp:550829e6 Hang Signature:e59a Hang Type:0 OS Version:6.1.7601.2.1.0.768.3 Locale ID:2057 Additional Hang Signature 1:e59a8ccaa6be227f79af6f26ebf76d30 Additional Hang Signature 2:27cb Additional Hang Signature 3:27cb6ed248d2e9914fe078cc61b4f44c Additional Hang Signature 4:e59a Additional Hang Signature 5:e59a8ccaa6be227f79af6f26ebf76d30 Additional Hang Signature 6:27cb Additional Hang Signature 7:27cb6ed248d2e9914fe078cc61b4f44c Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt I hope this is useful to someone who is more tec savvy than I am. "Not the Boreworms!"
Kacer Xenro Lom Corporation SpaceMonkey's Alliance 19	Posted - 2015.05.07 19:34:56 - [27] - Quote What is going on with this patch, i'm running the rescache as suggested, i've scanned almost 30.000 files, and i've got 3200 corrupted files. How on earth does this happen o0
Svarogych Gipsies The Afterlife. 1	Posted - 2015.05.07 21:02:44 - [28] - Quote rescache.exe helped me too, 8 broken files and 2 hours of rebooting, uninstalling, changing network config, etc.
Blackfeathers Unholy Knights of Cthulhu Test Alliance Please Ignore 6	Posted - 2015.05.08 07:43:30 - [29] - Quote Rescache comes up saying no corrupt or missing files for me - still not working. Re-installed a few times - still no joy.
w33Daz Empire Assault Corp Dead Terrorists 1	Posted - 2015.05.08 09:27:26 - [30] - Quote Hi , also having issues from today , done the rescache only 2 files corrupted asked to download , "y" , downloaded restarted launcher now with full GREY play button , was sticking in task manager before whilst rolling play button now i can get logged in from using the bin>eve.exe , the launcher has broken :O
Menkary Hardluck Blue Republic RvB - BLUE Republic 14	Posted - 2015.05.08 22:49:03 - [31] - Quote GM Akilian wrote: DscoutPSA wrote: [quote=GM Akilian]Hi guys, It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try. Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors. Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone. Did All of these - still greyed out PLAY button. If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again. Ok, I did all that and I still get the greyed out PLAY button. What now?
Lord Ravenknight Estrale Frontiers Project Wildfire 0	Posted - 2015.05.09 10:11:03 - [32] - Quote Same issue here. Play button greyed out and can only play via exefile. I have completely reinstalled the game and tried all of the above.
Menkary Hardluck Blue Republic RvB - BLUE Republic 14	Posted - 2015.05.09 23:55:59 - [33] - Quote Ok, I am on intermittently. Here is how I have been successfully logging on: I pull up the launcher and then let it sit and **ABSOLUTELY DO NOT TOUCH ANYTHING WHAT SO EVER AT ALL**. The do not touch anything at all bit is extremely important. If some other program gets touched or there is seemingly any activity, then it's a greyed out play button. I have to wait about 10 minutes or so, then I type the password and log in, then it comes up correctly. Something is going on behind the scenes. What is happening in those 10 minutes? I don't get any sort of a status bar or error message.
Angelic Resolution The Arcanum 45	Posted - 2015.05.11 08:58:18 - [34] - Quote Try running it from: C:\Program Files (x86)\CCP\EVE\bin\exefile.exe I've been having the same issues, I've put my PC in the DMZ, ran a few network traces and no issues found. Decided to run the eve file directly and I was in straight away. Might have been a fluke, might not have been. Give it a shot JIC.
Glarion Garnier Thermal reaction 3	Posted - 2015.05.12 22:09:54 - [35] - Quote I uninstalled the whole game after some problems loggin in and getting the grey button. Now when I downloaded the client installer. I get same launcher that wont start download of the client nor will it allow me to log in (to see if the download happens afer log in) I just get gray button. Before the whole uninstall I tried the delete laucher directory method but .. using rapeir after that gives me just some error message after the repair hass been going on for a little while.
Treyah Association of Commonwealth Enterprises Nulli Secunda 35	Posted - 2015.05.12 23:30:40 - [36] - Quote Glarion Garnier wrote: I uninstalled the whole game after some problems loggin in and getting the grey button. Now when I downloaded the client installer. I get same launcher that wont start download of the client nor will it allow me to log in (to see if the download happens afer log in) I just get gray button. Before the whole uninstall I tried the delete laucher directory method but .. using rapeir after that gives me just some error message after the repair hass been going on for a little while. Exact same issue I have!! I wonder if they are even trying to fix this launcher?
lapotiere The Scope Gallente Federation 1	Posted - 2015.05.13 01:41:38 - [37] - Quote got the same issue here,just bypass the laucher step to make eve work
Treyah Association of Commonwealth Enterprises Nulli Secunda 35	Posted - 2015.05.13 01:51:52 - [38] - Quote lapotiere wrote: got the same issue here,just bypass the laucher step to make eve work I can't do that because I can't update :(
Odil Enskij Cagey sloggers 31	Posted - 2015.05.13 04:29:02 - [39] - Quote Treyah wrote: lapotiere wrote: got the same issue here,just bypass the laucher step to make eve work I can't do that because I can't update :( also can't update game or repair.exe tool urlopen error [Errno 11002] getaddrinfo failed: 'http://cdn1.eveonline.com/client_repair/360/repair.exe "ISK - the ULTIMATE GUIDE to EVE ONLINE"
Lahxman Frontier Rebellion Omnibus Mori 0	Posted - 2015.05.13 05:03:44 - [40] - Quote I've been having the same problem with the "LAUNCHING" button rolling over and the exe-file "Not Responding". I tried the following: `clearing the cache; `running as administrator; `opening the launcher, closing it and then running again; `rescache; `repair tool; `exe file; `setting admin privileges; `disabling anti-virus; `disabling user account permissions; `uninstalling, defragging, running disk utilities; `installed 4 times (online and offline). Now I'm frustrated, have submitted a ticket and suspended my account.
Odil Enskij Cagey sloggers 33	Posted - 2015.05.13 10:11:54 - [41] - Quote try rescache.exe and load miss or broken files. after one hour various attempts i was able to log in "ISK - the ULTIMATE GUIDE to EVE ONLINE"
Sytez Precision Kinetics 0	Posted - 2015.05.13 13:25:13 - [42] - Quote After several years away from EVE, I succumbed to a "$29.95 for 90 Days" offer last week. I thought I would have a look at the current state of the game. I have had the same issue as most others in this thread...click "PLAY" on Launcher, it changes to "LAUNCHING", DirectXRedist.exe launches a command window, 10-20 seconds later "LAUNCHING" changes back to "PLAY". As Lahxman did, I have tried all of this (and more): Lahxman wrote: I tried the following: `clearing the cache; `running as administrator; `opening the launcher, closing it and then running again; `rescache; `repair tool; `exe file; `setting admin privileges; `disabling anti-virus; `disabling user account permissions; `uninstalling, defragging, running disk utilities; `installed 4 times (online and offline). Primary gaming computer is Windows 7. I also installed on another Windows 7 desktop...same result. Installed on a Windows 8.1 laptop...same result. This made me suspicious of my network or perhaps my ISP. I turned on the WiFi hotspot function of a 4G phone and connected the laptop via that...same result. Something very fundamental must be wrong. I would not have even believed I could reproduce the problem on such differing machines and networks. Welcome back to EVE! Turned in a ticket Friday and, not surprisingly, have not had a response as of yet.
Blackfeathers Unholy Knights of Cthulhu Test Alliance Please Ignore 10	Posted - 2015.05.13 22:05:40 - [43] - Quote been 7 days for me, same issue. Tickets lodged, emails sent and posting in a few threads. Tried everything aside from a windows re-install. Pretty unhappy about this situation.
Ashlar Maidstone Moonfyre Science and Research Inc. 177	Posted - 2015.05.14 00:47:11 - [44] - Quote I am getting an exception message which contains a lot of stuff I don't know what it is. So, I did a repair, cleared cache to no avail and on this little window it says "Start EVE", so in order for me to log in it takes me to an older login screen.
Midnight Hope Pator Tech School Minmatar Republic 163	Posted - 2015.05.14 02:30:19 - [45] - Quote I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game. This started happening after the Mosaic update. Rescache found some missing files and downloaded them but the problem persists. Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps?
whisper 1 Every name is taken 0	Posted - 2015.05.14 13:21:29 - [46] - Quote Midnight Hope wrote: I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game. This started happening after the Mosaic update. Rescache found some missing files and downloaded them but the problem persists. Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps? +1 - Exactly the same problem here, launcher allows me to login, but the status bar and launch button are greyed out. Ive cleared cache; run repair, tried direct exe file etc. All result in the same.
Jack Morrison Manson Family Advent of Fate 224	Posted - 2015.05.14 20:26:26 - [47] - Quote whisper 1 wrote: Midnight Hope wrote: I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game. This started happening after the Mosaic update. Rescache found some missing files and downloaded them but the problem persists. Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps? +1 - Exactly the same problem here, launcher allows me to login, but the status bar and launch button are greyed out. Ive cleared cache; run repair, tried direct exe file etc. All result in the same. +1 grey status bar at the bottom and can't hit play, if i close and open the launcher a few times i might get lucky, workaround - using the exefile directly - annoying Looking for a group to pew with ? Have a chat with me.
Baldoran Huntara MarSec Industries Sanctuary Pact 8	Posted - 2015.05.15 04:25:56 - [48] - Quote When running Repair.exe it updates repair tool, the following repair did the trick for me
Ashlar Maidstone Moonfyre Science and Research Inc. 178	Posted - 2015.05.15 15:31:00 - [49] - Quote As far as I can tell for me the launcher is trashed and completely broken on my computer, doesn't matter how many times to reinstall it still does not work. Part of the problem is with the resources cache and downloading in the background during play. I do seriously believe that a roll back to before they added the resources cache and downloading in the back ground will solve this issue.
Sytez Precision Kinetics 0	Posted - 2015.05.16 23:10:53 - [50] - Quote It is particularly encouraging to see there has been no CCP response to this thread for over two weeks now... The one common factor I find no matter what I try is that, according to LogServer.exe output, the launch fails after successful execution of DirectXRedist.exe. The next line in the ouput is "Invalid Trinity platform dx11". If I force the game to launch as DirectX 9, same result, just says "dx9" instead of "dx11". After that is is all stacktrace info and shutdown cleanup. The final possible bit of information is this line: bluepy.Terminate - Reason: Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',)) Of course, I have no idea what that means, perhaps someone who does will see it.
Jack Morrison Manson Family Advent of Fate 224	Posted - 2015.05.17 06:32:43 - [51] - Quote Seems like a few guys got it to work without restarting the launcher (a few times) by switching the language: https://forums.eveonline.com/default.aspx?g=posts&t=414946&find=unread Looking for a group to pew with ? Have a chat with me.
Ashlar Maidstone Moonfyre Science and Research Inc. 180	Posted - 2015.05.18 13:22:48 - [52] - Quote Sytez wrote: It is particularly encouraging to see there has been no CCP response to this thread for over two weeks now... The one common factor I find no matter what I try is that, according to LogServer.exe output, the launch fails after successful execution of DirectXRedist.exe. The next line in the ouput is "Invalid Trinity platform dx11". If I force the game to launch as DirectX 9, same result, just says "dx9" instead of "dx11". After that is is all stacktrace info and shutdown cleanup. The final possible bit of information is this line: bluepy.Terminate - Reason: Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',)) Of course, I have no idea what that means, perhaps someone who does will see it. Really encouraged by the lack of responses from CCP on this issue. I guess to them it's not an issue there my only other option is to uninstall the client and close my account when it expires end of July 2015. Nice work CCP, shows you how much you all care about your game.
Luth Curmal Volition Cult The Volition Cult 3	Posted - 2015.05.18 18:42:58 - [53] - Quote I used the launchers settings icon (Cog wheel), then went to 'advanced' then hit 'clear' for 'only cached usernames', then the client loading bar (Normally greyed out) activates, launcher then runs installs etc. then loading bar changes to orange and confirms client ready, then I insert username & password to be able to play. But I have to do this after every logging out and upon each attempt to use launcher again.
Jack Morrison Manson Family Advent of Fate 224	Posted - 2015.05.18 19:25:30 - [54] - Quote Luth Curmal wrote: I used the launchers settings icon (Cog wheel), then went to 'advanced' then hit 'clear' for 'only cached usernames', then the client loading bar (Normally greyed out) activates, launcher then runs installs etc. then loading bar changes to orange and confirms client ready, then I insert username & password to be able to play. But I have to do this after every logging out and upon each attempt to use launcher again. For me changing the language back and forth does the trick, did you try that ? Looking for a group to pew with ? Have a chat with me.
Sytez The Scope Gallente Federation 0	Posted - 2015.05.26 17:50:42 - [55] - Quote I never received a reply from CCP, but another player, Shrp Shooter, who was having the same problem, did. He forwarded the info to me and I thought I would pass it along, in case it can help others with the issue save time. Quote: "Hello, I am GM Akilian. Thank you for contacting customer support. We apologize for the delay in responding to your ticket. We are seeing an increased load of incoming tickets and as such our response time has suffered. We appreciate your patience and understanding while we work on getting our queues back in order. It's possible the game has been unable to extract some directx files it needs. Please try manually extracting them. Here are the steps: 1. Download and install UniExtract from this page: http://legroom.net/software/uniextract 2. Use UniExtract on DirectXRedist in your client's "bin" folder. This should extract five files. Put those files in your bin directory where DirectXRedist is located. 3. Try running the game again. Should the issue still persist then please contact us again. With regards, GM Akilian CCP Customer Support \| EVE Online \| DUST 514" In my case, this did indeed work to fix the problem listed in Post #50, above. Many Thanks, Shrp Shooter!

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