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Thread Statistics | Show CCP posts - 4 post(s) |
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CCP Habakuk
C C P
C C P Alliance
1350
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Posted - 2015.05.26 21:08:34 -
[1] - Quote
Could you please send bug reports about those issues? Please also include logserver logs from such a failed start, you can find more information at https://wiki.eveonline.com/en/wiki/Log_Server. Please make sure to kill all remaining exefile.exe processes before starting logserver and make sure that logs are being captured.
CCP Habakuk | EVE Quality Assurance | Team Gridlock
Bug reporting | Mass Testing
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CCP Habakuk
C C P
C C P Alliance
1351
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Posted - 2015.05.27 10:37:36 -
[2] - Quote
Oooops, the link to Evelopedia was malformed - the correct one is https://wiki.eveonline.com/en/wiki/Log_Server.
Moflyng and others: If you have already filed bug reports about this issue in the past, then please include your bug report IDs here, so I can look them up. You can find your bug reports at https://community.eveonline.com/support/bug-reports/my-bug-reports/.
No patch notes yesterday: As far as I can see the patch only included changes to DUST and none to EVE. DUST patch notes for this can be found here.
Launcher problems: How sure are you that launcher problems are causing the client failing to start? Normally the "Play" button is not accessible at all, if the launcher has problems.
Treyah: Network problems can cause problems for the launcher - but this should not cause the client to fail starting.
CCP Habakuk | EVE Quality Assurance | Team Gridlock
Bug reporting | Mass Testing
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CCP Habakuk
C C P
C C P Alliance
1351
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Posted - 2015.05.27 11:14:21 -
[3] - Quote
Lea De Dijon wrote:Nice, thanks for the updated link. It is indeed true i can not determine if the eve client does not start of a problem with the launcher or if there is a different problem. I would honestly not know how i could find that out. I have unfortunately no bug report, i have just opened a support ticket on all of my accounts regarding this. i got a response by email with this ID in the subject, maybe that helps ?
[20150527-3920247-472909C5]
was given a link to a new launcher, instructions to remove launcher folder from eve and reinstall launcher, no joy.
since DT on the 26/05 there was no M$ updates or other updates on my win7 PC, only the eve patch (Dust related apparently). i have a look around the forum if i can find instructions on how to start eve without launcher. if i find something i give that a shot.
Thanks
Lea
Could you please also file a bug report at https://community.eveonline.com/support/bug-reports/ and include logs from log server? This would be very helpful for us. Thanks!
CCP Habakuk | EVE Quality Assurance | Team Gridlock
Bug reporting | Mass Testing
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CCP Habakuk
C C P
C C P Alliance
1351
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Posted - 2015.05.27 14:02:12 -
[4] - Quote
Hi again!
Seems like I was partially wrong with my statements before. 
As far as I can see from this bug report then this seems to be caused by a corrupt resource cache - the client is failing to load a file from disk and it just hangs itself there. :( This could then again be caused by launcher problems and bad internet connections to our CDN provider.
To fix this please run rescache.exe, which should be in your client folder - it will verify the resource cache and try to repair all broken files.
CCP Habakuk | EVE Quality Assurance | Team Gridlock
Bug reporting | Mass Testing
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