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Chaaraa
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Posted - 2006.11.30 01:53:00 -
[1]
Edited by: Chaaraa on 30/11/2006 02:00:29
Canadian Rogers ISP customers seem to be unable to find routes to the Eve-Online website or the Tranquility server. Bell Sympatico ISP has the routes, Rogers does not.
A number of my Eve friends in real life who are also Rogers customers all have the same problem.
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Fred FourTwenty
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Posted - 2006.11.30 02:11:00 -
[2]
I was hoping this wasn't limited to rogers customers :( this is my problem too. *Hates in the direction of Rogers so hard*
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ShadowandLightsMojo
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Posted - 2006.11.30 02:27:00 -
[3]
Thought it might have something to do with DNS, i'm on rogers too.
Anybody got a solution?
CAlling rogers or waiting it out?
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Fred FourTwenty
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Posted - 2006.11.30 02:30:00 -
[4]
 Originally by: ShadowandLightsMojo
Thought it might have something to do with DNS, i'm on rogers too.
Anybody got a solution?
CAlling rogers or waiting it out?
Doing both  If enough people call they might actually get it fixed.
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ShadowandLightsMojo
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Posted - 2006.11.30 02:36:00 -
[5]
Gotta tell them something.
My EVE isnt working is not gonna do much.
Anybody know the Tranquility server address?
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Fred FourTwenty
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Posted - 2006.11.30 03:13:00 -
[6]
The knowledge base yielded this to help,
tracert 87.237.38.200
Tell them their network is dropping packets, tell them where the packets stop.
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ShadowandLightsMojo
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Posted - 2006.11.30 03:15:00 -
[7]
For those on the Rogers network i got a bit more info.
Tranquility server address is 87.237.38.200
Problem begings to happen after it leaves the rogers network (odd my traceroute showed something else)
Rogers said that there is nothing they can do about it as the issue is not on their network and suggested i talk with CCP.
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Fred FourTwenty
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Posted - 2006.11.30 03:25:00 -
[8]
Thats a negative, they are lying to you out of training and cause they don't know the problem. You got the script, you need to be elevated. The problem can be proven to be either their network or their upstream, either way their problem.
my tracrt shows, dying on or at the end of the rogers network
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms rogers.com [192.168.2.1]
2 9 ms 14 ms 8 ms 10.105.58.1
3 * 8 ms * gw03.ym.phub.net.cable.rogers.com [66.185.90.17]
4 8 ms 8 ms 7 ms gw01.ym.phub.net.cable.rogers.com [66.185.93.33]
5 8 ms 7 ms 8 ms gw02.ym.phub.net.cable.rogers.com [66.185.80.210
]
6 48 ms 50 ms 49 ms igw01.chfdrl.phub.net.cable.rogers.com [66.185.8
1.1]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
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Dailey
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Posted - 2006.11.30 03:38:00 -
[9]
I'm in the US and having similar problems. I seriously doubt it's your ISP. There are all kind of Domain name server problems that I've become aware of. I'm using comcast, and their DNS servers went down. I've changed to new DNS servers, but still can't access Eve and a bunch of other servers. Which leads me to thing there are other resolve problems between my ISP and Eve (and other locations). Please don't tell other people what's going on when you don't have a clue.
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Fred FourTwenty
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Posted - 2006.11.30 03:53:00 -
[10]
Hi, see that trace route. Thats the packet stopping right at the end of rogers network, if i can't reach it and tranquility's IP has nto changed that makes it A) rogers, or B) their upstream provider. It may not be rogers, but it **** well looks like it from where i'm sitting, the fact that you have a similar problem in the states suggest its a rogers upstream provider.
K Thanks
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ShadowandLightsMojo
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Posted - 2006.11.30 03:53:00 -
[11]
All a DNS does is resolve an IP address.
Since the connection to Tranquility is done directly by the IP what is the purpose of changing the DNS server?
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ShadowandLightsMojo
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Posted - 2006.11.30 03:56:00 -
[12]
Yes Fred it does appear that way.
I got the same results with my traceroute.
Rogers said that the servers starting with 66.xx are not part of their network.
Well something is not right as the first server after my router is a 66.xx which is always some kind of a gateway system at your ISP.
I think Rogers is not telling the truth, but there could be something else in the works aswell as other people outside of Rogers netowrk have had the same problem.
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Dailey
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Posted - 2006.11.30 04:09:00 -
[13]
Whoopie, you know how to use tracert, but do you understand it? Maybe it's stopping as it leaves your ISP's routers? Maybe it's getting stopped somewhere other then you ISP? Geez. I kind of figured it was a waste of time to post that. Let's just point out finger at our isp because we have no understanding of the internets.
I'm just saying that there are a lot of routers/whatever that aren't resolving correctly, thus - most likely it isn't your ISP. Seeing as how just changing my DNS server (which was down) only fixed some websites means there are bigger problems than just comcast's local DNS server. Eg, other routers that handle various taffic, specifically the ones between you and Eve may be experiencing problems. I'm sorry if you dont understand what I'm saying, but I work in IT, and I have a vague understanding how it works. I may be wrong in some details, but it's not just your ISP.
I'm also drunks, so I may not be making sense, but I do understand what it going on... vaguely.lol
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Fred FourTwenty
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Posted - 2006.11.30 04:14:00 -
[14]
Edited by: Fred FourTwenty on 30/11/2006 04:14:52
Edited by: Fred FourTwenty on 30/11/2006 04:14:26
:D I'm glad you get whats going on, cause you got it across there :P Thats what I'm saying, and based on the information i have am saying it is a router inbetween me and eve. Infact I'm saying it's a router the is upstream of my provider, i have no idea who it is, but they do telling a trained tech(not call center tech) will let them figgure out who, and then get them to fix it.
Just in short again, I'm not saying it IS my isp, i'm saying its their problem. They can talk to the router owner it IS, I can not.
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Dailey
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Posted - 2006.11.30 04:20:00 -
[15]
Edited by: Dailey on 30/11/2006 04:21:01
Ok, well.. that's where I was misunderstanding you. It's not you ISP's problem. They may be big, but they can't tell other companies how to conduct business. They have about as much say-so as we end users do. They can tell the company they have a problem, but they probably already knew, and are working on it.
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Water Star
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Posted - 2006.11.30 04:20:00 -
[16]
SAME PROBLEM, Can not logon EVE and CCP's web site. :(, Rogers user. Now I am using proxy to view this forum.
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Fred FourTwenty
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Posted - 2006.11.30 04:24:00 -
[17]
They purchase the upstream bandwidth, it's not about them being big, one of their links is down, this costs them money, they will see it fixed asap. Now its how fast asap is that is related to how big they are 
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HankMurphy
Pelennor Swarm
Eternal Rangers of Terror
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Posted - 2006.11.30 04:26:00 -
[18]
Edited by: HankMurphy on 30/11/2006 04:27:20
can you ping the server? (forget the damm traceroutes)
i would start w/ your ISP as opposed to what anyone else here may suggest. you only need to get a few hops out before you are on unrestricted core links through the major providers (level3, att, sprint, etc). this Canadian Rogers may be blocking the traffic and not even know it.
if not, then any one of the providers (often many and may change as route paths constantly change based on usage etc) between you and ccp could either need to flush the routes out of their core routers or there may be a more complicated issue w/ some kind of asynchronous route. This is not your issue however. If your ISP demands they aren't blocking anything and cant explain why you cant resolve a ping to the server, it should be your local ISP's responsibility to open a ticket w/ whatever provider is causing the issue.
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Fred FourTwenty
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Posted - 2006.11.30 04:29:00 -
[19]
Edited by: Fred FourTwenty on 30/11/2006 04:29:12
usually if you can't trace to something theres no way to ping it, but yes i did try pinging, all dropped, like the trace route would suggest.
I have had this issue with other sites and games with rogers before, it was resolved by telling(with trace info ect.) them and waiting for it to be fixed.
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Fred FourTwenty
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Posted - 2006.11.30 04:30:00 -
[20]
Edited by: Fred FourTwenty on 30/11/2006 04:30:22
.. doh double ...
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Dailey
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Posted - 2006.11.30 04:36:00 -
[21]
geez, I wasn't refuting that you start with you isp. Just saying it's out of their hands. I only take that stance because I've been in the position where our ISP or whatever was down, and our clients where blaming us. We notified the responsible parties, but that's as far as we could go. Same for the ISP. Plus, I'm also saying it's not just one friggin' router. There are a lot of resolution problems tonight. I'm in the US, I have access to two totally different broadband lines, one is in NJ, and one in TN, neither resolve to Eve's server. So maybe, just maybe, it's on a much larger scale then your ISP can be concerned with.
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Fred FourTwenty
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Posted - 2006.11.30 04:39:00 -
[22]
The more people concerned with it the better, why shouldn't I concern them because I can, and if, just IF there may be something wrong they can fix or get fixed, job well done. If it is no help, oh well i made a call center employees night one call more interesting.
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Dailey
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Posted - 2006.11.30 04:42:00 -
[23]
You're right. I've had far to much scotch. I dunno why I'm defending some friggin' ISP. lol
Whatever the problem is, I wish someone would friggin' fix it. I just wanna play some eve before sayin' g'night. seesh. *cries into my drink*
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Fred FourTwenty
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Posted - 2006.11.30 04:45:00 -
[24]
Originally by: Dailey
Whatever the problem is, I wish someone would friggin' fix it. I just wanna play some eve before sayin' g'night. seesh. *cries into my drink*
I'll drink to that, *cheers*
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Pinpisa Jormao
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Posted - 2006.11.30 05:03:00 -
[25]
(Taken at 0440 evetime Nov 30)
Working from non-cogent:
#1
13 114 ms 115 ms 115 ms so-0-0-0-dcr1.nyk.cw.net [195.2.10.109]
14 115 ms 115 ms 114 ms 66.185.92.25
15 135 ms 136 ms 137 ms gw02.bloor.phub.net.cable.rogers.com [66.185.81.14]
16 136 ms 137 ms 137 ms gw02.ym.phub.net.cable.rogers.com [66.185.80.186]
17 137 ms 137 ms 137 ms gw01.ym.phub.net.cable.rogers.com [66.185.80.209]
18 137 ms 137 ms 136 ms gw03.ym.phub.net.cable.rogers.com [66.185.94.56]
#2
13 114 ms 115 ms 115 ms so-0-0-0-dcr1.nyk.cw.net [195.2.10.109]
14 115 ms 115 ms 114 ms 66.185.92.25
15 135 ms 136 ms 137 ms gw02.bloor.phub.net.cable.rogers.com [66.185.81.14]
16 136 ms 137 ms 137 ms gw02.ym.phub.net.cable.rogers.com [66.185.80.186]
17 137 ms 137 ms 139 ms gw01.ym.phub.net.cable.rogers.com [66.185.80.213]
18 137 ms 137 ms 137 ms gw03.ym.phub.net.cable.rogers.com [66.185.90.17]
From CCP's ISP: http://lg.level3.net/traceroute/traceroute.cgi?site=lon1&target=66.185.94.56
Show Level 3 (London, England) Traceroute to 66.185.94.56 (gw03.ym.phub.net.cable.rogers.com)
1 ae-29-56.ebr2.London1.Level3.net (4.68.116.190) 0 msec
ae-19-55.ebr1.London1.Level3.net (4.68.116.158) 8 msec
ae-19-53.ebr1.London1.Level3.net (4.68.116.94) 4 msec
2 * *
ae-1-100.ebr2.London1.Level3.net (4.69.132.118) 4 msec
3 ae-11-53.car1.NewYork1.Level3.net (4.68.97.84) 184 msec *
ae-4.ebr1.NewYork1.Level3.net (4.69.132.109) 72 msec
4 cogent-level3-ge.NewYork1.Level3.net (4.68.111.46) 68 msec
cogent-level3-ge.NewYork1.Level3.net (4.68.111.42) 68 msec
ae-11-55.car1.NewYork1.Level3.net (4.68.97.148) 68 msec
5 p15-0.core02.jfk02.atlas.cogentco.com (66.28.4.14) [AS174 {COGENT}] 68 msec
cogent-level3-ge.NewYork1.Level3.net (4.68.111.46) 68 msec
cogent-level3-ge.NewYork1.Level3.net (4.68.111.42) 340 msec
6 p14-0.core02.ord01.atlas.cogentco.com (66.28.4.86) [AS174 {COGENT}] 92 msec 128 msec
p15-0.core02.jfk02.atlas.cogentco.com (66.28.4.14) [AS174 {COGENT}] 68 msec
7 p15-0.core01.ord01.atlas.cogentco.com (66.28.4.61) [AS174 {COGENT}] 92 msec
p14-0.core02.ord01.atlas.cogentco.com (66.28.4.86) [AS174 {COGENT}] 92 msec 92 msec
8 * *
p15-0.core01.ord01.atlas.cogentco.com (66.28.4.61) [AS174 {COGENT}] 92 msec
9 * * *
...
From Cogent router using http://ops.rogerstelecom.net/
Tracing the route to gw03.ym.phub.net.cable.ROGERS.com (66.185.94.56)
1 38.112.10.213 [AS 174] 0 msec 0 msec 0 msec
2 g0-7.core01.dca01.atlas.cogentco.com (66.28.6.189) [AS 174] 4 msec 0 msec 4 msec
3 p6-0.core01.jfk02.atlas.cogentco.com (66.28.4.82) [AS 174] 8 msec 8 msec 4 msec
4 p15-0.core02.jfk02.atlas.cogentco.com (66.28.4.14) [AS 174] 4 msec 4 msec 8 msec
5 p14-0.core02.ord01.atlas.cogentco.com (66.28.4.86) [AS 174] 36 msec 32 msec 32 msec
6 p15-0.core01.ord01.atlas.cogentco.com (66.28.4.61) [AS 174] 36 msec 32 msec 32 msec
7 * * *
...
If their sht worked it'd failover to another route but in this case there seems to be problem with that as some of the routers are accessible from cogent and some not while all of them are accessible from my location. |
Aceonfire's Prostitute
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Posted - 2006.11.30 05:19:00 -
[26]
I am replying on behalf of severel other Rogers customers, none of whome can connect to the forums, or TQ server. I'm sure there are many more, but since they can't access the website, they can't complain about their problem.
It has only happened since the patch / extra nodes/hardware was added, so if CCP would please look into it, there are quite a few people still unable to play.
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Water Star
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Posted - 2006.11.30 05:35:00 -
[27]
yes, finding a proper, working proxy server is not easy for a lot people...
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Fred FourTwenty
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Posted - 2006.11.30 05:46:00 -
[28]
Originally by: Water Star
yes, finding a proper, working proxy server is not easy for a lot people...
Finding a working unsecured and 'pirating'(er) it or slow and public proxy server and lagging, sounds fun, i'll just settle for that.
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McLearen
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Posted - 2006.11.30 06:01:00 -
[29]
I am using secureIX proxy to view this and it works well, i am not lagging to bad and my speeds are maybe 20% slower than norm.
But I really shouldnt have to do this. Rogers or CCP needs to sort this out. I ll try a Bell sympatico connection.
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Simoyd
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Posted - 2006.11.30 07:53:00 -
[30]
Edited by: Simoyd on 30/11/2006 07:57:13
I called up rogers and the dude said he's recieved a couple calls about the problem. He understands the fact that the service (eve) is up and the fact that rogers users cannot connect. He made a support ticket (as he did with the other callers).
Basically the more people that call rogers and tell them that they want the problem fixed, the faster the problem will be fixed. The more tickets means that the people who actually fix things will see a trend and get it fixed. The more information for different people, the faster the problem get's fixed.
I asked him if it was a good idea to tell people on this forum to call in if it's happening to them and he said it was probably a good idea. SO, if you are on rogers, and are unable to connect to this website (LOL), then please call rogers and inform them (politely) that eve-online doesn't work for you.
the more the marrier. tell your friends to do the same (the ones on rogers).
edit: the number is: 1-888-ROGERS1 (1-888-764-3771)
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Water Star
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Posted - 2006.11.30 13:13:00 -
[31]
Is the thing getting better? I don't see it. I will call rogers. Still can not connect to eve. faint...
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Maltitol
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Posted - 2006.11.30 14:06:00 -
[32]
this is rough..
ROGERS GET YOUR **** IN GEAR, CCP GET YOUR **** IN GEAR
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Grez
Minmatar
The Raven Warriors
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Posted - 2006.11.30 14:16:00 -
[33]
Originally by: Maltitol
this is rough..
ROGERS GET YOUR **** IN GEAR, CCP GET YOUR **** IN GEAR
It's not CCP's fault fool.
---
Cache Clearer
Still waiting for a Wrangler-edit! |
westernstab
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Posted - 2006.11.30 15:03:00 -
[34]
in the military i worked in signal here is how this will boil down. rogers will blame CCP. CCP will blame rogers. this will continue until the equipment at fault jsut happens to get rebooted.
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Agent Li
Galactic Defence Consortium
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Posted - 2006.11.30 15:08:00 -
[35]
Originally by: westernstab
in the military i worked in signal here is how this will boil down. rogers will blame CCP. CCP will blame rogers. this will continue until the equipment at fault jsut happens to get rebooted.
ROFLMAO. As an infantryman, I remember the deal.
Unfortunately, on the Internet, I can't set up my own workaround while I wait for these guys to get it right.
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Nacona
Lacedaemon.
Sparta Alliance
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Posted - 2006.11.30 15:14:00 -
[36]
Yup .. I had the same problem .. called Rogers yesterday after rebooting my routers and modemns .. their response "I will open a problem ticket" ..
Not sure where the problem lies .. it is resolving fine but gets lost upstream somewhere .. real fustrating .
If some one gets a fix plz post here and share .. :)
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Agent Li
Galactic Defence Consortium
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Posted - 2006.11.30 15:19:00 -
[37]
Originally by: Nacona
Yup .. I had the same problem .. called Rogers yesterday after rebooting my routers and modemns .. their response "I will open a problem ticket" ..
Not sure where the problem lies .. it is resolving fine but gets lost upstream somewhere .. real fustrating .
If some one gets a fix plz post here and share .. :)
Someone should put up a "Rogers Support S**ks" website, and have everyone post their story of how they can't get to Eve because of Rogers.
Then, when you call support, tell them the URL, and tell them about the bad publicity.
I'm sure someone will notice.
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Profhet
Murder of Crows
E N I G M A
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Posted - 2006.11.30 15:23:00 -
[38]
Originally by: Grez
Originally by: Maltitol
this is rough..
ROGERS GET YOUR **** IN GEAR, CCP GET YOUR **** IN GEAR
It's not CCP's fault fool.
CCP could at LEAST post in here saying blah blah blah, not our fault, we believe the fault is here, blah blah.
are they sleeping off a post-deployment hangover, cause then I can understand.
____________________________
FEED ON THE DYING |
Nhi'Khuna
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Posted - 2006.11.30 16:04:00 -
[39]
signed. I am getting the exact same tracert issue. I know of about a dozen other rogers customers who are having issues with eve as well.
CCP give us an update on this issue, or at least acknowledge that you are aware of it. |
Grez
Minmatar
The Raven Warriors
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Posted - 2006.11.30 16:07:00 -
[40]
Originally by: Nhi'Khuna
signed. I am getting the exact same tracert issue. I know of about a dozen other rogers customers who are having issues with eve as well.
CCP give us an update on this issue, or at least acknowledge that you are aware of it.
But it's not their issue, or fault. They cannot do anything about it. You should be asking rogers for an update on the issue. CCP cannot do ANYTHING.
---
Cache Clearer
Still waiting for a Wrangler-edit! |
Oburn
Caldari
Rage of Angels
Morsus Mihi
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Posted - 2006.11.30 16:10:00 -
[41]
/signed
Rogers customer in Ontario Canada. Can NOW connect to the website (couldn't last night) but still cant connect to the game server. If you open a ticket with rogers ask for the ticket number and post it here...everyone who calls rogers get them to open a new ticket and reference one of the others in here. I have yet to call rogers as i just woke up but i was talking to my buddy that live in Toronto and he has no problems...strange.
If you melt dry ice can you swim in it and not get wet? |
Cheunger
Perkone
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Posted - 2006.11.30 16:28:00 -
[42]
**** didn't realize I probably live so close to many of the players here lol. Rogers blows as always. same with their cell phone service. i'll call them when i get home ^_^
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Nhi'Khuna
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Posted - 2006.11.30 16:42:00 -
[43]
Yes, I realize, after having worked in tech support that it's all too easy for companies to lay the blame squarely on the shoulders of the other party. Rogers can do anything because it's CCP's fault, CCP can't do anything because it's Roger's fault. I've heard it in a million different permutations.
The point is, I'm the customer, I have a product that isn't working. One of the two companies needs to take ownership of this issue and fix it. I'm going with CCP since it is where the issue originated with the patch update... Frankly, I don't care who's fault it is or isn't. I want my service returned to normal.
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Grez
Minmatar
The Raven Warriors
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Posted - 2006.11.30 16:45:00 -
[44]
Edited by: Grez on 30/11/2006 16:45:45
Originally by: Nhi'Khuna
Yes, I realize, after having worked in tech support that it's all too easy for companies to lay the blame squarely on the shoulders of the other party. Rogers can do anything because it's CCP's fault, CCP can't do anything because it's Roger's fault. I've heard it in a million different permutations.
The point is, I'm the customer, I have a product that isn't working. One of the two companies needs to take ownership of this issue and fix it. I'm going with CCP since it is where the issue originated with the patch update... Frankly, I don't care who's fault it is or isn't. I want my service returned to normal.
Issue originated? This has nothing to do with CCP. Rogers is having network issues, CCP cannot do anything about it. It's like blaming Toyota, because your Supra can't get past Highway 5 because the road's blown to bits. Toyota cannot do anything about the road being blown up. The car still works, they cannot do anything. It's the same with CCP.
If your internet went down, would you blame CCP because you can't connect to Tranquility? No, you wouldn't - it's the same thing.
---
Cache Clearer
Still waiting for a Wrangler-edit! |
NoNah
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Posted - 2006.11.30 16:52:00 -
[45]
Edited by: NoNah on 30/11/2006 16:54:13
Would you blame toyota if a supra couldnt reach the highway in canada nor in US nor in the UK nor in sweden nor in... well I dont know where everyones living but you get the point. Oh, heck, its not about reaching the highway, its about starting the car at all. And for some reason other brands work perfect. On the same roads in the same area. Bad metaphor and it died way before I even picked it up, but if you understand your post, mine shouldnt be impossible.
First of - we reach the servers we get replies.
Secondly - the issue started at the exact same time as the patch, might be a coincidence ofc - but affecting this many ISPs?
Third - My roundtrip to 87.237.38.200 averages at about 50 ms. This has been measured through a few _thousand_ trials. There might be alot of issues in the UK or where ever you want to place them - but the router youre referring to is not used, and I reach the server and reach it somewhat fast. Not a reason to close my connection instantly when connecting.
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Nhi'Khuna
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Posted - 2006.11.30 16:54:00 -
[46]
Dude, stop griefing. You've explained your point, I disagree. I appreciate your comments and explainations. Given the fact that this issue has cropped up all over the eastern seaboard with a variety of ISPs I find it hard to believe that it's the ISPs issues, but as I've explained before I really don't care who's fault it is. I want a resolution to the issue, no matter who takes care of it.
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Nhi'Khuna
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Posted - 2006.11.30 16:56:00 -
[47]
Amen Nonah
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Profhet
Murder of Crows
E N I G M A
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Posted - 2006.11.30 16:59:00 -
[48]
ns just at least ACKNOWLEDGE something is up CCP.
fuggin bs that your game provider couldnt at least hop in here and say something.
____________________________
FEED ON THE DYING |
Kulin Tor
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Posted - 2006.11.30 17:18:00 -
[49]
Edited by: Kulin Tor on 30/11/2006 17:26:22
Edited by: Kulin Tor on 30/11/2006 17:25:33
Regardless of who's fault it is, Rogers was providing me a connection to Eve Online before the patch, and Rogers stills provides me with internet service after the patch, but stopped providing me with service to Eve online after the patch? I find it hard to believe that this cannot be fixed from ccp's side since they are the ones who decided to implement a change with this new patch, which resulted in Rogers customers being unable to connect.
Especially since ccp should be MORE responsible with providing us access to their game, isn't this game a service paid for by us and a service provided by them? I'm not saying it is ccp's fault, but take some responsibility. If the game was working for us before the patch, I think they should be able to make an adjustment to let us connect after the patch. |
SKurj
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Posted - 2006.11.30 17:29:00 -
[50]
Add me to the list..
I have to add this did not happen when the patch was deployed because I logged in and played Revelations for a couple of hours just after it came up, sadly sleep got in the way of me staying on longer.
I noticed this issue about 15 hrs later when I arrived home from work the next day. I have no issues accessing any other websites (that I am aware of) I just cannot connect to eve-online.com the website or the game from home (on rogers) yet with the same laptop that cannot connect to eve-online at home, I can connect fine from work (using Bell T1)
Oshawa here
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Sin D'Kieran
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Posted - 2006.11.30 17:44:00 -
[51]
Ok everyone that is having issues with rogers ISP and not connecting to eve please call into rogers speak to High speed repair and demand to speak with a manager, do not bother with the first person you reach. Take that as some insider knowledge. When you speak to them inform them that you can not access the ccp site or eve, give them the tracert info, demand tickets be created and get the ticket number and call back. And mention to them that your friends and niebhors can access the same site and gave via bell and other ISP providers. If need be threaten to change ISPs and refuse to be transfered to retentions. If you follow this it will give Rogers a big enough scare to look into the issue and resolve it. The more people calling in the better. And rember be polite or you'll get the run around.
-Sin.
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Oburn
Caldari
Rage of Angels
Morsus Mihi
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Posted - 2006.11.30 18:02:00 -
[52]
Originally by: SKurj
Add me to the list..
I have to add this did not happen when the patch was deployed because I logged in and played Revelations for a couple of hours just after it came up, sadly sleep got in the way of me staying on longer.
I noticed this issue about 15 hrs later when I arrived home from work the next day. I have no issues accessing any other websites (that I am aware of) I just cannot connect to eve-online.com the website or the game from home (on rogers) yet with the same laptop that cannot connect to eve-online at home, I can connect fine from work (using Bell T1)
Oshawa here
Ya after the patch i was playing no problems for a day...then i crashed to login with "connection lost" and couldnt get on game or site. Now i can get on site but still cant get into the game.
If you melt dry ice can you swim in it and not get wet? |
Delta 420
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Posted - 2006.11.30 18:12:00 -
[53]
I envy my friends on Bell Sympatico DSL, no probs with eve, and other non eve players on bell can still access eve-online.com and ccpgames.com
too bad my college blocks eve :(
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Maltitol
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Posted - 2006.11.30 18:16:00 -
[54]
IM IN!
its working now! loggin in and its all good!
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Oburn
Caldari
Rage of Angels
Morsus Mihi
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Posted - 2006.11.30 18:18:00 -
[55]
Its working Its working.....for me now anyway.
If you melt dry ice can you swim in it and not get wet? |
Cheunger
Perkone
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Posted - 2006.11.30 18:22:00 -
[56]
I'm going to hunt you guys down with location agents if you're just messin ^_^
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Profhet
Murder of Crows
E N I G M A
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Posted - 2006.11.30 19:24:00 -
[57]
Originally by: Cheunger
I'm going to hunt you guys down with location agents if you're just messin ^_^
how would you do that if you cant login? :)
ohhh can not WAIT to get home.
____________________________
FEED ON THE DYING |
SKurj
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Posted - 2006.11.30 19:26:00 -
[58]
Is it back up and working for real?
Won't be home for another 2 hrs...
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Cheunger
Perkone
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Posted - 2006.11.30 19:33:00 -
[59]
Originally by: Profhet
Originally by: Cheunger
I'm going to hunt you guys down with location agents if you're just messin ^_^
how would you do that if you cant login? :)
ohhh can not WAIT to get home.
Yeah, 3 more hours for me...i'm at work :(
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Nacona
Lacedaemon.
Sparta Alliance
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Posted - 2006.11.30 19:43:00 -
[60]
Woot .. I will head home shortly and confirm as well ..
And a big wave to all the Canuks in here .. didn't realize how many are from my area ... feel free to evemail me at some point .. maybe if the interest is there we can have a mini fanfest eh! 
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Majin82
Caldari
g guild
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Posted - 2006.11.30 19:59:00 -
[61]
Thank god I am not alone.
/me Rogers customer
I also was not able to play or check the web site as of last night.
I was going to call Rogers tonight if it was still not working.
I am glad it's fixed, we'll have too see how long it stays that way.
Yeah for Canadian Player Base, theres more of us then I thought!
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Proud member of G Guild! |
Nhi'Khuna
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Posted - 2006.11.30 20:08:00 -
[62]
Issue seems to be resolved. Thanks CCP!
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