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Cannot log in without going to character creation - help pls

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Author	Thread Statistics \| Show CCP posts - 18 post(s)

CCP karkur C C P C C P Alliance 74	Posted - 2011.12.08 01:22:00 - [1] - Quote Do you not get any message when you are going into the charcter creation? If you do, what does it say? And also, do you have to start your character again, or are the race and bloodline already selected?


CCP karkur C C P C C P Alliance 76	Posted - 2011.12.08 08:03:00 - [2] - Quote hmmm, weird. I don't think it's possible to get your older character back. Have you redone your other characters on that account? If not I'll take a quick look to see if I can find out why you would need to redo them.


CCP karkur C C P C C P Alliance 76	Posted - 2011.12.08 09:02:00 - [3] - Quote ok, I'll look into this. (You guys are talking a lot about Incarna, but the character creator was released with Incursion and I am assuming you guys are talking the release of the character creator... is that right assumption?)


CCP karkur C C P C C P Alliance 77	Posted - 2011.12.08 19:52:00 - [4] - Quote I took a look at Neska today, and for some strange reason it's like we just don't have any avatar info for him, and therefore he has to be recreated as if his avatar had never been created. To be honest, I'm not sure if there is anything we can do about it* but I'll try to figure out what has happened so we can try to prevent it from happening again. *perhaps the info is stored in a different table, and was not migrated propely, but don't hold your breath and jaxx, it's pretty sad to be hitting on yourself


CCP GingerDude 34	Posted - 2011.12.09 17:55:00 - [5] - Quote We believe we've found the issue. If you didn't log in with a given character from the time we changed the data format for the avatars until Crucible, then you'll hit this problem. In simplified terms, the automatic converter broke in such a way that it didn't give any errors and just continued as if no data had been present. Good news is that your old data still exists and can be restored to new format once we've fixed. Bad news is that it may take a few days to get that active on TQ because of deployment logistics. Sorry about that. Senior Server Programmer


CCP GingerDude 34	Posted - 2011.12.12 11:03:00 - [6] - Quote mier wrote: Hi all.. Well thats great news, i am glad you have found the problem so quick, and i have no problems in waiting thankyou. Can i assume i can get back old Mier now?, (whenever that is) As long as you haven't created a new avatar, then your old one should just be there once the fix gets rolled out. If, on the other hand, you did go through the character creation process again, then I can't promise anything, but would recommend you petition the issue. Senior Server Programmer


CCP karkur C C P C C P Alliance 100	Posted - 2011.12.18 11:44:00 - [7] - Quote Yaris San wrote: Did this get patched? I"m having the issue where I have to recreate my characters. I already recreated one so I could log into the game, I'd like to be able to keep the other two as they are. yes, I think it has been patched. Are you still having this issue? If you are, you should probably file a petition and see what the GMs can do for you.


CCP karkur C C P C C P Alliance 104	Posted - 2011.12.19 13:01:00 - [8] - Quote Neska, your character should be back now. It works now, right? If you guys are missing your existing characters (or it was missing and you remade it and want the old one back), please file a petition, and some nice GMs can fix the characters for you :D


CCP karkur C C P C C P Alliance 117	Posted - 2011.12.22 11:53:00 - [9] - Quote Amateratsu wrote: Hi CCP Karkur I have 8 Characters accross 4 Accounts with the issue mentioned in this thread. Gul Da'Mar Colonel Telford Cloud' Strife Gul Du'kat Gul Ma'cet Barret' Wallace Ronald Greer Tifa 'Lockheart All of the above characters have been recreated, but now get dropped straight into caharcter creation on login. I'd be very grateful if you could look into these Characters for me please. Thank You Done (Gul Du'kat already has an avatar so I didn't want to replace that one, but it is possible)


CCP karkur C C P C C P Alliance 200	Posted - 2011.12.29 21:15:00 - [10] - Quote Mier, could you petition it since I'm on vacation


CCP karkur C C P C C P Alliance 200	Posted - 2011.12.29 21:21:00 - [11] - Quote I actually just fixed jaxx speed, but I'm afraid what will happen if I convert mier while she's logged in I'll fix Tyrophes and the characters on Omicron Zky's account if they are offline. Edit: I've converted them all, except Mier


CCP karkur C C P C C P Alliance 344	Posted - 2012.01.15 13:11:00 - [12] - Quote Centural Tiradicaii wrote: Sorry to post in an old topic, but I've been having the same problem as mier and the others. I can't log in to any of the characters on my account without being brought to the character customization screen. Their appearances have been reset and I can't proceed without making changes. I filed petitions both through the website and the client over a week ago and haven't received a response for either. I figured I would try something else by posting in this topic. Thanks. So all characters on this account? If they haven't been fixed tomorrow morning when I get to work I'll fix them (for some reason I cannot connect to my office computer so I can't do it now)


CCP karkur C C P C C P Alliance 346	Posted - 2012.01.16 11:00:00 - [13] - Quote Rukongara wrote: Can I jump on this bandwagon? If you look at my guy over there on the left, he is a rather handsome individual (modeled after me) who I spent quite a good deal of time perfecting. I took a long break from EVE though, and now it wants me to recustomize that ruggedly handsome face. Which kind of awful. So if you can help me too, I petitioned, but really want to get back to playing the game. If at all possible, what would be more ideal is copying his character creation / portrait ontop of a new character I created, Rukongai Rhein. It's been so long since i've played EVE that I wanted to start all over with a new character, and am really fond of the work I put into Rukongara's character creation. So either way, I would really appreciate your help! Thanks! I fixed your handsome guy, but I cannot move the character portrait to another one. It looks like Centural Tiradicaii has already been fixed.


CCP karkur C C P C C P Alliance 346	Posted - 2012.01.16 23:11:00 - [14] - Quote Vakasho Umi Kenshar wrote: Confirming the issue is still well alive, I have the problem on this character as well. I've already remade another alt, but if you need some sort of guinea pig to test a large scale solution, feel free to have a look on this one. I don't plan logging him in any foreseeable future, so no need for a quick fix - I will eventually delete him anyway. Thanks, I'll that in mind I think at some point we will run a script that converts all the unconverted characters, but until then the "issue is still alive". Rukongara wrote: (modeled after me) do we have a thread where people who modeled their characters after themselves post photos of their RL character?... we should because that would be a fun thread


CCP karkur C C P C C P Alliance 358	Posted - 2012.02.04 20:37:00 - [15] - Quote Orphismos wrote: Hi there. Could you please convert my portrait? I tried to recreate it a milion times already and i just can't catch that heartless bastard look anymore. Thanks Your character should be fixed now


CCP karkur C C P C C P Alliance 422	Posted - 2012.02.28 13:29:00 - [16] - Quote Vakasho Umi Kenshar wrote: Confirming the issue is still well alive, I have the problem on this character as well. I've already remade another alt, but if you need some sort of guinea pig to test a large scale solution, feel free to have a look on this one. I don't plan logging him in any foreseeable future, so no need for a quick fix - I will eventually delete him anyway. CCP GingerDude just ran a script on the remaining characters, so Vakasho, it would be cool if you could check out this character and see if it's been restored


CCP Explorer C C P C C P Alliance 464	Posted - 2012.02.28 14:39:00 - [17] - Quote We ran a script today on all the characters that could be experiencing this problem. For the details of the problems, please refer to CCP GingerDude's earlier post in this thread (https://forums.eveonline.com/default.aspx?g=posts&m=493100#post493100). All in all we converted 256,281 characters from the old format to the new format. Conversion took around one hour on one node on TQ (with max CPU around 30% and issuing about 1.8 million DB calls) with a conversion warning being issued on just one character out this approx. quarter of a million. If anyone experiences any further problems like the one described in this thread then please post the details here and CCP karkur will be glad to help you out! Erlendur S. Thorsteinsson \| Software Director \| EVE Online, CCP Games \| Follow on: Twitter / Google+


CCP karkur C C P C C P Alliance 932	Posted - 2012.05.14 23:19:00 - [18] - Quote Alzheim wrote: Could you restore my old portrait perhaps? I'm also having problems with the sculptor / generator and I filed a petition. When i enter the character creator it keeps loading but nothing ever happens... All i get is the background and can hover my cursor over where the face etc should be and sometimes get blue highlights. I never actually see the character and it keeps loading forever, also making a new alt does the same thing. I'm returning to EVE from 2007 so I dont know if its possible Also could you fix my character "Carnyx"? EDIT I used a friend's computer to get through the character creator. Nevermind Welcome back! I'm sorry the character creator didn't work for you, but I'm glad you have a face now I was actually not restoring old old portraits, just characters that had been created when the character creator came out, but had not logged in from May/June, and had not been converted properly. We have now converted all the characters, rather than have to do it on a case by case basis. If you are still having this problem when you try to recustomize, try lowering all your grapics settings in the ESC menu, and if that doesn't work, you can send a bugreport on it, and we can try to figure out what's wrong. (when creating bugreports, it's best to reproduce the issue in the client, and then send the bugreport from the tool within the client, then we can see if there were any exceptions that might have caused the issue). CCP karkur \| UI Programmer \| Team Avatar \| @CCP_karkur

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