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Author	Thread Statistics \| Show CCP posts - 18 post(s)

CCP Phantom C C P C C P Alliance 6031	Posted - 2015.08.25 10:13:53 - [1] - Quote Galatea has been successfully deployed on August 25 during a regular downtime. With Galatea we see an iteration on sovereignty capture mechanics, new Designer SKINs, improved visual effects of utility modules, a new Dominix model, UI improvements and more. The full details of all changes and improvements are available in the Galatea patch notes. To report issues with the release on PC, please post in this thread. For general discussion and feedback regarding Galatea, please use the general feedback thread. For Mac users, there is, as always, a thread on the Macintosh forums for discussion of this release here. CCP Phantom - Senior Community Developer - Volunteer Manager


CCP Phantom C C P C C P Alliance 6031	Posted - 2015.08.25 10:56:42 - [2] - Quote Known issues - CCP Phantom - Senior Community Developer - Volunteer Manager


CCP Habakuk C C P C C P Alliance 1378	Posted - 2015.08.25 12:21:31 - [3] - Quote We are aware of the problems with patching (the launcher has problems accessing the CDN), which some of you experience, and we are working on resolving those problems. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Legion 140	Posted - 2015.08.25 13:07:14 - [4] - Quote Yadaryon Vondawn wrote: The Sin icon in ISIS is not updated correctly to the new model ----------------------------------------------------------------------------------- The Charon ship preview does not have the option to preview the new Raata Sunset SKIN The Widow ship preview does not have the option to preview the new Raata Sunset SKIN The Badger ship preview does not have the option to preview the new Raata Sunset SKIN The Tayra ship preview does not have the option to preview the new Raata Sunset SKIN The Scorpion ship preview does not have the option to preview the new Raata Sunset SKIN The Cormorant ship preview does not have the option to preview the new Raata Sunset SKIN The Moa ship preview does not have the option to preview the new Raata Sunset SKIN We weren't able to release any T2 or Navy SKINs for the Raata line due to some tech issues. We are hoping to get them out at some point. Industrials will come soon. The Moa and Scorpion preview seems to be working fine. @CCP_Legion \| Producer


CCP Habakuk C C P C C P Alliance 1380	Posted - 2015.08.25 13:44:24 - [5] - Quote For those who have still problems with patching (we fixed something around 13:00): You could try as workaround to download the client installer from http://community.eveonline.com/support/download/ and repair your old install with this. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Explorer C C P C C P Alliance 3069	Posted - 2015.08.25 17:12:50 - [6] - Quote Please be aware of that we are still diagnosing and working towards resolving the patching issues. Please also note that these issues are not related to today's deployment of Galatea, rather they are continued fallout from the CDN issues yesterday. If you've already patched and the launcher is reporting that the client is ready, but then the client won't start, please contact Customer Support for assistance. If the launcher is stuck and is not patching, please try again. We've just made a couple of changes (@ 16:59 GMT) that we are fairly confident will resolve most of the CDN caching issues. Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Habakuk C C P C C P Alliance 1380	Posted - 2015.08.25 19:16:50 - [7] - Quote Mari Camos wrote: Also stuck with the black screen.... For those with black screens and where the client fails to start at all: Please send also a bug report about this and attach logs from logserver (follow the link in my signature for instructions). CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Explorer C C P C C P Alliance 3069	Posted - 2015.08.25 19:40:30 - [8] - Quote Just4u wrote: I played fine yesterday with all of my accounts, after the patch today all I get is a black screen. I've uninstalled and reinstalled and the intro movie plays fine then it goes to a black screen. I've used the new launcher with no difference and I've used the old launcher same thing Black screen. Very disappointed here. Please contact Customer Support. Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Habakuk C C P C C P Alliance 1380	Posted - 2015.08.25 21:17:51 - [9] - Quote Lando Cenvax wrote: Completely stuck at Char-Selection Screen. It loads the Picture and Name of the first char, background image and static content seems to load. Everything else stays blank. Clicking the char won't trigger a login of that char. Repair-Tool and Launcher both don't throw an error. Suggestions? Solution: Deleting SharedCache Files, cleaing cache using launcher. Works. Although: Re-Downloading using the launcher is so damn slow, I'm thinking about requesting a carrier pidgeon from CCP-headquarter with the game files on a microSD-Card. Thanks, this is very good to know. It seems like your resource cache was corrupted. I have just seen logs in a bug report, which would also indicate a corrupted resource cache. If anybody else experiences similar problems: Please run rescache.exe (located in the folder of your EVE client), which will verify your resource cache and repair broken files. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Bug reporting \| Mass Testing


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.25 23:18:39 - [10] - Quote Z air wrote: Havent Been able to patch either, Can we have a manual download patch available at least to try, like the old days as a backup solution? The downloadable installer is ~100MB. That should get you all the files you need to run the game. After that, rescache.exe can verify your resource cache and fix anything that's corrupted there if needed. These two options together are probably better than using the repair tool.


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.26 00:19:19 - [11] - Quote Jahn Ntago wrote: The offline installer fails with the error that eveonline_918607_1.cab is not digitally signed and therefore may be corrupt. So don't bother trying that. I don't recommend downloading the full installer. It's large, and we don't release one for every single build, so you'll have to patch it anyway (ie. if patching is the problem, you'll may run into it again). If you already have the resources, you're just redownloading them, when you could verify them with the rescache tool (~3MB for the index with checksums in the build).


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.26 08:46:51 - [12] - Quote Another Posting Alt wrote: CCP Redundancy wrote: After that, rescache.exe can verify your resource cache and fix anything that's corrupted there if needed. rescache.exe downloads but fails to install 13 files for me. Probably uses the Content Denial Network. Thanks for trying this. Can you give me any details of the errors that I could pass on to the developers of that tool?


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.26 12:52:51 - [13] - Quote Teko Tedeko wrote: I tried the option of running rescache.exe. I'm thinking it looks like many files are corrupted. Screen shot: rescache.exe It's downloading 42,669 of the possible 63,958 files. (Slowly) According to the screenshot it looks like you have 0 corrupt files, and are just downloading missing files. You probably don't need to do that.


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.26 13:46:02 - [14] - Quote We've just made a number of changes to try and ease the issues. If you've been having launcher issues up to now, please give it another shot.


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.27 12:35:53 - [15] - Quote Cat silth wrote: Cannot install patch gets stuck on 0% creating patch get error from repair tool but wont allow me to post it on this forum says cannot post htlm on here screen shot of it is here http://prntscr.com/89gjzq Your launcher may be out of date. Please try downloading a fresh 100 MB installer directly: http://community.eveonline.com/support/download/


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.27 15:06:43 - [16] - Quote Velvet Purrs wrote: Traceroute to cdn1.eveonline.com fails prematurely it seems. Domain lookup on cdn1.eveonline.com from a web source fails with 'no dns answer' but works for other sites. Could you please post results of nslookup on this dns?


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.27 15:32:54 - [17] - Quote Velvet Purrs wrote: Patch is now completing and logging me in! Cloudfront buggered then? I'm happy that you've managed to get past it. There haven't been service issues that they have reported, since the issue with BT earlier this week. If anyone else is continuing to have issues with 0% patching, a tracert / nslookup might help me if you're able to provide it.


CCP Redundancy C C P C C P Alliance 49	Posted - 2015.08.27 16:33:12 - [18] - Quote ivona fly wrote: 2. some people have patched but the character selection screen will not load nobody is advising about problem 2 It's very likely that you have a file that's corrupt, and that if you've otherwise successfully patched to the latest version, then running rescache.exe should fix it. We put out a fix to rescache today (I believe) that fixed an issue which may have prevented it from repairing corrupted files. You do not need to download everything when asked.

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