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Artistul
Meet The Fockers
Brothers of Tangra
9
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Posted - 2015.09.01 23:45:37 -
[31] - Quote
Hi guys, I'm coming back on this issue. I replaced the router my ISP provider gave me ( ZXHN H298N ) with a TP Link W8970.
I left a character online and went to sleep. After ~9 hours is still online which is a very, very pleasant surprise for me. I'll keep you updated.
If nothing changes, I apologize to CCP for blaming them on this issue. Still, fozziesov is a big time fail and my new router ain't changing that !
\o/ |
Artistul
Meet The Fockers
Brothers of Tangra
21
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Posted - 2015.09.07 10:20:58 -
[32] - Quote
Update after a couple of days :
Not a single drop since I changed my router !
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xxxTRUSTxxx
Galactic Rangers
EVEolution.
351
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Posted - 2015.09.07 10:38:42 -
[33] - Quote
Artistul wrote:Update after a couple of days :
Not a single drop since I changed my router !
glad to hear that. it's not fun to play on an unstable network. i wonder how Faenir Antollare got on?
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Jatok Reknar
The Legion of Spoon
Curatores Veritatis Alliance
12
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Posted - 2015.09.10 17:30:32 -
[34] - Quote
Unfortunately, I am also seeing socket closed errors much more frequently frequently after Aegis patch. I've noticed the last few times, I get socket closed on all but one active client. So this could be related somehow to the multiple client problems CCP fixed recently. Perhaps there is still some corner-case that needs to be addressed?
Nothing has changed in terms of HW setup or internet provider here and the connection is fine for everything else. I typically have one working EVE client still up, so even connection to TQ works for that one.
If there is any debug spew we can enable or logs we can collect, I'd personally be happy to do so if it helps CCP get to the bottom of this. |
Unsuccessful At Everything
The Troll Bridge
23010
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Posted - 2015.09.10 18:23:46 -
[35] - Quote
Alot of people like to complain that 'closed socket' errors only happen with Eve and all their other games are fine, therefore its CCP's fault. Most of these people never stop to think about where the servers are for these other games vs where the Eve servers are. For all the games I play, Eve is the only one where the server is located on another continent, so of course I encounter problems with Eve that I dont have anywhere else.
Most times when ive experienced issues in connectivity to TQ, the problem doesnt lie on CCP's end, but in one or two of the jumps between my router and TQ, Bitching, whining, screaming and tantrum throwing on the forums or spamming support tickets wont help in this case, as its a third party problem. Of course seeing as that i have ComcrapGäó internet, my ISP for one is unwilling to do anything at all to help period. I have heard of others having luck with other ISP's technical support helping out in these cases, so i guess it never hurts to call. Just get a few good IP traces to show where the issue lies.
Ive had a couple routers die or start dying during my time playing Eve which also caused a few closed socket errors. Remember to check to see if your equipment is in order before accusing CCP of mishandling theirs. It never hurts to unplug your router and plug it back in again. There is a reason that 'check to see if its plugged in and/or turn it off and back on again" is usually step one in any problem solving tree. Ive also had a time when my coax cable surge protector in my UPS broke and caused some neat issues during a fleet fight which lead to a closed socket. The drake survived somehow, only to die an hour later after i fixed the issue and logged back in, warping to the battleground and there was this sabre and friends.. stuff happened, anyways, not CCP's fault.
Here is a good place to check for stuff related to closed socket https://ccpcommunity.zendesk.com/hc/en-us/articles/201827699--The-Socket-was-closed-message not to mention the MUCH UNUSED Issues, Workarounds and Localization subforum thread.. .
There will be a few times that the closed socket message is really CCP's fault, and that is usually when TQ is having some issues or is being DDoS'd because bored kiddies or sore posteriors, but CCP is very quick to jump on the problem and solve it, and usually very quick to communicate a problem like this. Issues like this can easily be checked by looking here ---> http://eve-offline.net/ and that will show if people are being dropped or what the server status is.
Anyways, this is about as helpful as I plan on being today.
Since the cessation of their usefulness is imminent, may I appropriate your belongings?
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Lan Wang
V I R I I
Ineluctable.
1502
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Posted - 2015.09.10 18:33:41 -
[36] - Quote
i was reimbursed for a 800mil proteus and a 1.9bil vargur for pvp losses, not socket closed though
EVEALON Creative - Logo Design & Branding | Digital Design
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Ilfar
Manta Ice
1
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Posted - 2015.10.21 14:15:17 -
[37] - Quote
I'm from New Zealand, all servers are on another continent, my problems go downhill from there...
I've been on and off from Eve for a while now, and things are depressingly tragic.
This past week I've been running three computers each with their own client and account running. Only one computer at a time will get the Socket Closed error, the other two will continue running. I've gotten this error over a couple of years now, through five different ISPs - Snap, Slingshot, Flip, Vodafone and Spark (Spark has been tested with both landline and mobile broadband). I've also been on six different routers now, I can only give model numbers for two of them now, the others are no longer with us, and one is sealed in box on the roof (don't ask). In all cases the connection has been a wired one. Also in all cases, other games have continued just fine with no connection issues (that weren't related to my flatmate's habit of 'fixing' his youtube buffering by restarting the router).
One thing I'm noticing is that the issue only tends to happen when I'm doing something fairly low intensity - sitting there watching something, and especially while harvesting ice. It's so bad while harvesting that if I sub all seven harvester accounts I actually have trouble keeping them all connected. The flip side to this is that when I'm running around in a frigate gang, or chattering to folk in Minmatar Empire channel, I don't have the problem. BUT it has to be traffic going from me to the server - keeping Recruit channel open to keep traffic coming back to me doesn't seem to cut it. Something along the way seems to killing my connection if I'm not sending enough activity back to the server. (That's supposition, based on the fact I never get Socket Closed errors while I'm actively playing, but do while I'm just sitting and spinning, or reading a book while harvesting - Weber's Safehold series rocks, by the way)
The thing that inevitably pisses me off to the point I unsub AGAIN is that the client is utter balls at figuring out the socket is closed. I can see when a toon falls offline on the other toons, so the server knows the socket is closed, but the client is going to sit there, almost indefinitely, till I do something. The disconnected client looks like it's going, the modules are still cycling with no apparent problems, and it's not till a little after I try to toggle a module, or chat, that the client will realise it has fallen over. If I don't notice a disconnect warning on another toon, I don't know that anything has gone wrong... Case in point, the alt fell over about four minutes ago, and he's still sitting there, cycling his fleet boosting mods, and thinking he's okay. He only just fell offline now, five minutes and a bit since the main window popped up the disconnect notification.
So yeah... My preferred thing to do - resource gathering and markety type stuff - seems to be the exact thing that causes my Socket Closed errors. |
Artistul
Meet The Fockers
Brothers of Tangra
23
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Posted - 2015.10.21 14:52:53 -
[38] - Quote
Ilfar, try to change your router. If you didn't bother to check the previous comments, I had the same issue and changing it solved it for good. |
Faenir Antollare
The Idiot Kings
Get Off My Lawn
454
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Posted - 2015.10.21 14:55:34 -
[39] - Quote
xxxTRUSTxxx wrote:Artistul wrote:Update after a couple of days :
Not a single drop since I changed my router !
glad to hear that. it's not fun to play on an unstable network. i wonder how Faenir Antollare got on?
I never did ticket it, I guess a week or so after I submitted that post you refer to, the issue just "magically" cleared up for me.
There was one day last week where I had two sockets closed within maybe a cpl of hours of each other but those seem isolated and were not of the symptoms I complained about in my earlier post.
Have to say that my EvE client is behaving wonderfully at the moment and that makes for a very happy me :)
RiP BooBoo
26/7/1971 - 23/7/2014
My Lady My Love My Life My Wife
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Hole Checker
Unstable Anomaly
40
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Posted - 2015.10.22 03:08:21 -
[40] - Quote
Ive gotten random socket closures since I started in 07 and like others ive only ever had this happen in eve sometimes its just one account that it happens to when I'm running two
and almost everytime ive ever left the client running while I was afk for a long time the game will look like its going but as soon as I go to do anything on it I get a socket closed error then too |
Artistul
Meet The Fockers
Brothers of Tangra
23
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Posted - 2015.10.22 05:01:01 -
[41] - Quote
ISD Decoy wrote:Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums. Good luck! 
You're (deliberately) wrong in your statements:
No GM is "happy" to help, he's payed to do that.
You WILL get support on forums, such as ideas, hints and so on.
Sorry to burst your ISD bubble.
Now for the OP : If you encounter daily disconnects, consider changing or at least test another router. I blamed CCP for those since none of the other games I was playing had any problems. Somehow the router was the problem regarding my connection to Eve, not CCP. |
ArmyOfMe
Hull Breach.
Outnumbered.
498
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Posted - 2015.10.22 05:50:37 -
[42] - Quote
Johan Civire wrote:i get random dc all the time. Then its fine for hole day and some days i play 5 min and dc. Just i dont know what causing it. Test my connection seems fine i play also some LoL. There is no spikes or lag. So i guess there is some problems with server or (a cluster from that server)
Artistul wrote:
Now for the OP : If you encounter daily disconnects, consider changing or at least test another router. I blamed CCP for those since none of the other games I was playing had any problems. Somehow the router was the problem regarding my connection to Eve, not CCP.
Same problem for me. Of course, the problem is "never" at ccp's end, at least thats what they claim.
And thats something ive felt is strange for quite a while now, seeing as the whole socket error issue only happens in eve on my part.
Have tried with a new router, problem remains the same. Have also tried to use cable rather then wifi, but no help there either.
QUOTE CCP Dolan and the EVE Online development team:-áThe battle was relatively even for some time with CFC and Russian forces holding moderate lead at first and only have a slight lead in Titan kills. Then came a turning point in the battle. Manfred Sideous, the initial Fleet Commander for PL/N3, handed over command to the CEO of Northern Coalition., Vince Draken
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Darek Castigatus
Immortalis Inc.
Shadow Cartel
692
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Posted - 2015.10.22 06:50:56 -
[43] - Quote
Nalelmir Ahashion wrote:
I basically have 2 issues with this explenation:
1. If it is indeed something in the path between my home and the server then let's devise some way to monitor this issue and solve it.
2. EVE is the only multiplayer game which gives me such disconnects, the only other time I have disconnects with other games is when I loss my entire connection to the internet and modem\router fails.
BUT,
When EVE disconnects it is problematic, In eve every action and choice have a price and disconnection in the wrong moment can cause you some serious damage and massive loss while in other games it will only hinder you slightly without any major effect.
So tl;dr according to what I read on the post I linked it seems the connection is randomly lost from an unknown reason and bad things happens.
oh well...
That's pretty much true and unless you could monitor every single possible connection your computer could make while sending data to and receiving data from CCPs servers, in which case I would expect the UN to give you some sort of prize for being able to read the entire global communications network simultaneously, you simply have to accept this stuff happens sometimes and there isnt a great deal anyone can do about it.
Pirates - The Invisible Fist of Darwin
you're welcome
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Trevor Dalech
We pooped on your lawn
Resonance.
181
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Posted - 2015.10.22 07:33:01 -
[44] - Quote
If your connection dies but no one else is experiencing this problem at the same time (and obviously your opponents connection was just fine) the problem is usually not at CCP's end. It might only be 5 lost packets in which case you could immediately relaunch and many other applications will work just fine (it wasn't their 5 packets...)
This seems a much more likely explanation than that CCP is having a weird network glitch which is exclusively targeting you!
I had similar issues half a year ago, diagnosed it by running a ping continually while playing. Noticed I was getting little strings of 5-10 packet losses every few hours. Sometimes only one eve client was affected, the other lived through it fine, sometimes both clients would freeze up. Launcher and webpages worked just fine.in my case it turns out it was my wireless, a 1.5m Ethernet cable to my router fixed things. You claim your not wireless, so it'll be something else, I'm pretty sure it's on your (or your ISPs) end though. |
Lorce
Casual Players United
2
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Posted - 2015.10.22 08:39:54 -
[45] - Quote
Nalelmir Ahashion wrote:And lost a rattlesnake....
for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.
This has become more and more prevalent lately. I used to never get these socket closures...now I get them all the time.
I play many mmos and this is the only one with such a shoddy connection to the game. It doesn't take much to make the client lose connection. I started a file downloading on another computer, and that was enough to get a socket closure. So basically when I am playing eve, I have to make sure the rest of the family does NOTHING with the internet, or I will see socket closures.
Did the same test with a few other mmos and kept my connection just fine. I really hope this new server software fixes this, as I am getting REALLY annoyed having to reconnect my clients constantly. |
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