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Nalelmir Ahashion Omegon 42nd Core 661	Posted - 2015.08.30 00:48:58 - [1] - Quote And lost a rattlesnake.... for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection. "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
Tippia Sunshine and Lollipops 25777	Posted - 2015.08.30 01:00:44 - [2] - Quote WellGÇª All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement. Reimbursement can only be requested by the in-game owner of the items lost. Note that items in a corporate hangar or other corporate-owned entity are considered to be owned by the corporation and not a player. Reimbursement for corporate-owned items should be requested by the CEO or a Director. Reimbursement will only be granted if a loss is attributable to a bug or server error. Any losses attributable to errors in the EVE client may not be eligible for reimbursement. Any losses attributable to problems with a player's system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement. Losses caused by lag or non-server related disconnection will not be reimbursed. Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy. Potential or theoretical gain is not eligible for reimbursement. Only assets lost when already in possession of the player are eligible for reimbursement. No guarantee of replacement is given or implied through the policies outlined here. A GM must investigate each case and refunds are given on a case-by-case basis. GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥ Get a good start: Newbie skillplan 2.2.
Nalelmir Ahashion Omegon 42nd Core 661	Posted - 2015.08.30 01:03:21 - [3] - Quote that's the thing my internet worked fine and as my eve launcher was open all I had to do was click "play" and I was back in the game in few moments... "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
d0cTeR9 Astro Technologies SpaceMonkey's Alliance 224	Posted - 2015.08.30 01:15:33 - [4] - Quote Try your luck. I undocked a few days ago, black screen and lost a 900 mil tengu (grid loaded, ship was nearly dead). I was told no reimbursement the logs show nothing. A few months ago I lost a frigate, warped to gate, gate didn't let me jump, no timers nothing, died to a sniping BC. I was reimbursed. Heh luck of the draw. Socket closing has nothing to do with you. It's purely the POS client/game. EVE-Online is the only game that does that for me, doesn't matter what computer, where I live, or what internet provider I use. Been around since the beginning.
Nalelmir Ahashion Omegon 42nd Core 661	Posted - 2015.08.30 01:18:38 - [5] - Quote ok opened a ticket with Screenshots, data and link to killmail. Hopefully they will be able to help. I don't care much for the fact I lost the ship as I can get another one it's not the issue. I'm just annoyed I lost it due to random DC'd from the server while my internet and even the EVE launcher were still working perfectly. If this is a known issue and another threat to my internet spaceship welfare is random roulette of server sockets moods I'm not going to be happy about it :( "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
Johan Civire Flux Technologies Inc Gentlemen's.Parlor 960	Posted - 2015.08.30 01:55:28 - [6] - Quote i get random dc all the time. Then its fine for hole day and some days i play 5 min and dc. Just i dont know what causing it. Test my connection seems fine i play also some LoL. There is no spikes or lag. So i guess there is some problems with server or (a cluster from that server)
xxxTRUSTxxx Galactic Rangers EVEolution. 322	Posted - 2015.08.30 02:24:21 - [7] - Quote Nalelmir Ahashion wrote: And lost a rattlesnake.... for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection. you will most likely get the "our logs show nothing" response. fault was outside CCP control. but still try, sorry for ya loss, nothing worse than a loss to a DC.
Dradis Aulmais RW Vindicator Connection Phoebe Freeport Republic 1012	Posted - 2015.08.30 02:35:24 - [8] - Quote Did you check to tpc/ip settings? J/k TQ has ghost In The machine do to years of code upon code. And then going back and changing bits of code. I doubt that anyone can truly say they know the inner workings of the Eve online code. Dradis Aulmais, Federal Attorney Number 54896 Free The Scope Three
Daemun Khanid Sanctus Imperialis 156	Posted - 2015.08.30 03:18:42 - [9] - Quote I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi? Daemun of Khanid
Chainsaw Plankton IDLE GUNS IDLE EMPIRE 1515	Posted - 2015.08.30 03:48:42 - [10] - Quote the internet is a series of tubes, sometimes they get blocked up. the further you are from the server the more things that can go wrong also the part Tippia didn't include, they are guidelines. but they will probably stick to them. 1. General Guidelines The following list is a set of guidelines that are applicable to every reimbursement request. The sections below will provide additional notes or information that may apply to specific types of reimbursement requests. @ChainsawPlankto
McChicken Combo HalfMayo The Happy Meal 1127	Posted - 2015.08.30 04:20:35 - [11] - Quote Daemun Khanid wrote: I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi? It's a matter of coincidence. If one person gets socket closed, take a look at your connection. If a few people get socket closed, take a look at your connections. But if a measurable portion of the community gets socket closed, started having the problem at the same time, and were previously without issue, take a look at your server. In the past this has been the most likely answer. The last few times we've had an uprise in reports of sockets closed, CCP has come out and concluded the issue was on their end.
Nalelmir Ahashion Omegon 42nd Core 661	Posted - 2015.08.30 08:59:33 - [12] - Quote Daemun Khanid wrote: I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi? No, I'm on my main PC using CAT6 Ethernet cable directly connected to my router. And if I won't get reimbursed I'll have to consider that EVE is way more dangerous to play then I thought and I'm going to get myself from now own stable cap perma tank ships so in case of socket closed it will not get pop'd. Seriously, In other online games you get DC'd nothing happens you don't lose anything in EVE you lose your ship and may lose your pod, Following the mantra don't fly what you can't lose is all cool and dandy but for god sake it takes time to properly get the items needed and building the ship then slow boating to whatever station your are camped at. Also in my profession I'm certified PC & Network technician the minimum I can do is to verify my internet connection is still working. "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
ApophisXP Sadistic Retribution Sadistic Empire 64	Posted - 2015.08.30 09:24:19 - [13] - Quote Nalelmir Ahashion wrote: And lost a rattlesnake.... for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection. I'm afraid the logs show nothing.
ISD Decoy ISD Community Communications Liaisons 1087	Posted - 2015.08.30 17:04:09 - [14] - Quote Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums. Good luck! ISD Decoy Captain Community Communication Liaisons (CCLs) Interstellar Services Department
Nalelmir Ahashion Omegon 42nd Core 663	Posted - 2015.08.30 17:56:04 - [15] - Quote ISD Decoy wrote: Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums. Good luck! Yes I'm aware at that, was just wondering if such possibility existed. Ticket opened and I hope a GM will be able to help me. "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
d0cTeR9 Astro Technologies SpaceMonkey's Alliance 228	Posted - 2015.08.30 20:05:23 - [16] - Quote Daemun Khanid wrote: I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi? 150mb's direct fiber optic isn't good enough for EVE then IDK wth is. This is a EVE/Client issue, not us. Not when EVERY SINGLE OTHER ONLINE GAME works fine. This has been going on for 10+ years, in different countries, using different computers, from 12 mb/s to 150 mb/s from different providers. Thousands of EVE players have that issue, some have lost something as a simple t1 frig, to supercapitals. Been around since the beginning.
Tippia Sunshine and Lollipops 25792	Posted - 2015.08.30 20:28:11 - [17] - Quote d0cTeR9 wrote: 150mb's direct fiber optic isn't good enough for EVE then IDK wth is. It has nothing to do with your speed or your medium GÇö it has to do with how the internet works, and increasingly so as ISPs become more willing to cure congestion with harsh measures. Quote: This is a EVE/Client issue, not us. Not when EVERY SINGLE OTHER ONLINE GAME works fine. Bad news: not every other online game works fine. They all rely on the internet for communication, after all. These days, standard office apps can exhibit this behaviour. GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥ Get a good start: Newbie skillplan 2.2.
Nalelmir Ahashion Omegon 42nd Core 663	Posted - 2015.08.30 20:30:42 - [18] - Quote But. when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine... there is a point to further investigate. "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
Tippia Sunshine and Lollipops 25792	Posted - 2015.08.30 20:39:56 - [19] - Quote Nalelmir Ahashion wrote: But. when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine... there is a point to further investigate. Not all that much, actually. That's part of the magic of TCP/IP. All that situation is telling you is that the other stuff doesn't particularly care about a real-time connection to a server or that it has caught a good break in its routing or that GÇö most commonly GÇö you're not actually testing how GÇ£fineGÇ¥ all that other stuff works at that moment. GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥ Get a good start: Newbie skillplan 2.2.
Nalelmir Ahashion Omegon 42nd Core 663	Posted - 2015.08.30 21:10:27 - [20] - Quote Tippia wrote: Nalelmir Ahashion wrote: But. when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine... there is a point to further investigate. Not all that much, actually. That's part of the magic of TCP/IP. All that situation is telling you is that the other stuff doesn't particularly care about a real-time connection to a server or that it has caught a good break in its routing or that GÇö most commonly GÇö you're not actually testing how GÇ£fineGÇ¥ all that other stuff works at that moment. Well, consider this - and wonderful read you linked there. If I'm connected to the internet and got a webpage open, number of softwares in the background using the network and ... EVE Launcher is open and connected to my account (easier to switch alts only need to hit PLAY button when eve client is closed) and the only random thing which happened is eve client crashing with the message: "Socket was closed". Then let's anazlyze the problem, It's not something from my end of things because instantly as soon as the client was closed I hit PLAY on the launcher and it opened again etc... worked fine. Now let's discuss what is a socket? But while further researching this issue I found this forum post made by a GM which he basically explains this message means nothing. and most often it means the connection was lost on a specific client due to something somewhere between the "wall" in my private home to the "wall" in the CCP servers room. https://forums.eveonline.com/default.aspx?g=posts&m=3009460#post3009460 I basically have 2 issues with this explenation: 1. If it is indeed something in the path between my home and the server then let's devise some way to monitor this issue and solve it. 2. EVE is the only multiplayer game which gives me such disconnects, the only other time I have disconnects with other games is when I loss my entire connection to the internet and modem\router fails. BUT, When EVE disconnects it is problematic, In eve every action and choice have a price and disconnection in the wrong moment can cause you some serious damage and massive loss while in other games it will only hinder you slightly without any major effect. So tl;dr according to what I read on the post I linked it seems the connection is randomly lost from an unknown reason and bad things happens. oh well... "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
Erik chupacabra Military Gamers FUBAR. 23	Posted - 2015.08.30 22:22:55 - [21] - Quote Checking in for "Socket is closed" error. I jump on this character and lose connection. Not losing connection on anything else, TS, and was able to come here.
NightmareX Coreli Corporation Mercenary Coalition 676	Posted - 2015.08.30 22:37:23 - [22] - Quote As i have said before, i started to get 'Socket was closed' messages after the 'Aegis' patch was released. Yes, it sounds strange, but i have never have had any issues with that before that patch was released. I even get 'Socket was closed' 1 second after i have logged in with my character sometimes. And that's a strange behaviour. So i believe something was messed up in the 'Aegis' patch. Here is a list of my current EVE / PVP videos: 1: Asteroid Madness 2: Clash of the Empires 3: Suddenly Spaceships fighting in Tama
Miss Masquerade Federal Navy Academy Gallente Federation 17	Posted - 2015.08.30 23:17:39 - [23] - Quote I started getting "socked closed" errors after installing a 35 bucks "no name" router, for my home network. But it was ONLY the Eve client, that had issues, everything else worked just fine. So after 3 days of 100+ closed sockets, I ordered yet another router, a dual band 300Mbit one from Netgear ~200Gé¼ Not a single closed socket ever since That other crap router did something, probably some sort of "network filtering" or some odd package handeling. Whatever it was, the EvE client didn't like it...or the Router didn't like whatever it was recieving from the EvE client. One or the other was shutting down the traffic and I got kicked out of EvE
Sporx Utensil Colossus Enterprises 19	Posted - 2015.08.30 23:21:27 - [24] - Quote I usually play with 2 clients open and I frequently get 1 client socket closed and other client is just fine. I have had a few pvp losses from this recently as well. Not fun :( comcast cable modem router.
Nalelmir Ahashion Omegon 42nd Core 663	Posted - 2015.08.30 23:32:30 - [25] - Quote I'm using sagecom cable modem with 100Mb\s D and 2.5 Mb\s U, My router (which is connected via cable to my pc) is TP-Link 4300. "To know the true path, but yet, to never follow it. That is possibly the gravest sin" - The Scriptures, Book of Missions 13:21
Artistul Meet The Fockers Brothers of Tangra 9	Posted - 2015.08.31 01:49:26 - [26] - Quote Problems started for me before the jump range nerf. I remember that because I moved my titan to lowsec several days before the patch to avoid 20+ jumps after the patch. While I was moving cynos in place my titan char got the glorious socket closed message and I was praying that no one was in the system cos I couldn't check at that time being busy moving alts. I was lucky. I usually have 10-11 accounts online at the same time. They get socket closed at random times also the number of accounts that drop is random. Sometimes the clients are up for many hours, sometimes they disconnect pretty often. I even bought a brand new system hoping there was something wrong with the old one but no, I still have the same problem which is annoying as hell. My current rig is here : http://imgur.com/CXakbFc My internet connection is the best you can get here in Romania, 1Gb download, 200 Mb upload. The moment I get disconnected teamspeak client works and any other program that needs internet connection so I know for sure that the connection to internet is working just fine. CCP logs show nothing as in 99,9% other issues. ( I was wondering if they have any logs at all but that's a question for another thread ) Any other games I play work without any disconnect. Eve somehow is special. It seems there's nothing we can do about it, CCP says there's nothing wrong at their end either. I always blame *Batman* for some weird reason.
Chainsaw Plankton IDLE GUNS IDLE EMPIRE 1525	Posted - 2015.08.31 02:07:53 - [27] - Quote my connection to everything frequently drops for a few seconds. short enough netflix/pandora usually never skip, but long enough that Eve gets a socket closed. Sometimes it is short enough that some clients get a socket closed, where others do not. The main reason I know my whole internet goes down is most of the time I'm paying more attention to the forums, twitter, facebook, or whatever rather than eve. and one of those will stop loading. Honestly running missions these days I think I spend more time in warp or loading stations/systems than I do actually in combat. @ChainsawPlankto
Faenir Antollare The Idiot Kings Get Off My Lawn 388	Posted - 2015.08.31 12:24:42 - [28] - Quote I`m seeing this across two accounts. That whenever I enter warp, enter align or use a stargate or even use anything (modules) immediately after a few mins of low activity (orbiting a beacon for eg) that that particular client will Socket, this does not happen to the 2 nd char/account that is active at that same time nor does it effect any other internet reliant thing/programme that I might be running at that time..just the char/account in question/use within the Eve client. This has been an on-going and a progressively deteriorating experience ever since the major patch that hatched on the 7th July of last month. Sort it out Guy's, Game is not much good to me if I have to spend most of my time trying to catch up to a fleet and explain to the group that **** is happening and yet I have no idea as to what is actually happening nor do I have any idea as to how to resolve it. There is an issue and it is real, Please listen to us. RiP BooBoo 26/7/1971 - 23/7/2014 My Lady My Love My Life My Wife
xxxTRUSTxxx Galactic Rangers EVEolution. 324	Posted - 2015.08.31 13:05:30 - [29] - Quote Faenir Antollare wrote: I`m seeing this across two accounts. That whenever I enter warp, enter align or use a stargate or even use anything (modules) immediately after a few mins of low activity (orbiting a beacon for eg) that that particular client will Socket, this does not happen to the 2 nd char/account that is active at that same time nor does it effect any other internet reliant thing/programme that I might be running at that time..just the char/account in question/use within the Eve client. This has been an on-going and a progressively deteriorating experience ever since the major patch that hatched on the 7th July of last month. Sort it out Guy's, Game is not much good to me if I have to spend most of my time trying to catch up to a fleet and explain to the group that **** is happening and yet I have no idea as to what is actually happening nor do I have any idea as to how to resolve it. There is an issue and it is real, Please listen to us. you will get zero help on the forums from a GM. you need to open a petition and work through the issue with a GM. GM's do not use the forums to track issues and fix them. having said that, there is many reason why this could be happening. i'd be more inclined to be looking at your ISP and how they route your traffic to CCP's servers. but keep this in mind and this is why this has being going on for years. client ok, check. server ok, check. traffic loss between server and client, yes. third party issue, nothing CCP can do ISP need to step up and help, so depending on who you are with that step up may or may not happen.
Faenir Antollare The Idiot Kings Get Off My Lawn 388	Posted - 2015.08.31 17:01:52 - [30] - Quote xxxTRUSTxxx wrote: Faenir Antollare wrote: I`m seeing this across two accounts. That whenever I enter warp, enter align or use a stargate or even use anything (modules) immediately after a few mins of low activity (orbiting a beacon for eg) that that particular client will Socket, this does not happen to the 2 nd char/account that is active at that same time nor does it effect any other internet reliant thing/programme that I might be running at that time..just the char/account in question/use within the Eve client. This has been an on-going and a progressively deteriorating experience ever since the major patch that hatched on the 7th July of last month. Sort it out Guy's, Game is not much good to me if I have to spend most of my time trying to catch up to a fleet and explain to the group that **** is happening and yet I have no idea as to what is actually happening nor do I have any idea as to how to resolve it. There is an issue and it is real, Please listen to us. you will get zero help on the forums from a GM. you need to open a petition and work through the issue with a GM. GM's do not use the forums to track issues and fix them. having said that, there is many reason why this could be happening. i'd be more inclined to be looking at your ISP and how they route your traffic to CCP's servers. but keep this in mind and this is why this has being going on for years. client ok, check. server ok, check. traffic loss between server and client, yes. third party issue, nothing CCP can do ISP need to step up and help, so depending on who you are with that step up may or may not happen. I hear you and appreciate your response, thank you. RiP BooBoo 26/7/1971 - 23/7/2014 My Lady My Love My Life My Wife
Artistul Meet The Fockers Brothers of Tangra 9	Posted - 2015.09.01 23:45:37 - [31] - Quote Hi guys, I'm coming back on this issue. I replaced the router my ISP provider gave me ( ZXHN H298N ) with a TP Link W8970. I left a character online and went to sleep. After ~9 hours is still online which is a very, very pleasant surprise for me. I'll keep you updated. If nothing changes, I apologize to CCP for blaming them on this issue. Still, fozziesov is a big time fail and my new router ain't changing that ! \o/
Artistul Meet The Fockers Brothers of Tangra 21	Posted - 2015.09.07 10:20:58 - [32] - Quote Update after a couple of days : Not a single drop since I changed my router !
xxxTRUSTxxx Galactic Rangers EVEolution. 351	Posted - 2015.09.07 10:38:42 - [33] - Quote Artistul wrote: Update after a couple of days : Not a single drop since I changed my router ! glad to hear that. it's not fun to play on an unstable network. i wonder how Faenir Antollare got on?
Jatok Reknar The Legion of Spoon Curatores Veritatis Alliance 12	Posted - 2015.09.10 17:30:32 - [34] - Quote Unfortunately, I am also seeing socket closed errors much more frequently frequently after Aegis patch. I've noticed the last few times, I get socket closed on all but one active client. So this could be related somehow to the multiple client problems CCP fixed recently. Perhaps there is still some corner-case that needs to be addressed? Nothing has changed in terms of HW setup or internet provider here and the connection is fine for everything else. I typically have one working EVE client still up, so even connection to TQ works for that one. If there is any debug spew we can enable or logs we can collect, I'd personally be happy to do so if it helps CCP get to the bottom of this.
Unsuccessful At Everything The Troll Bridge 23010	Posted - 2015.09.10 18:23:46 - [35] - Quote Alot of people like to complain that 'closed socket' errors only happen with Eve and all their other games are fine, therefore its CCP's fault. Most of these people never stop to think about where the servers are for these other games vs where the Eve servers are. For all the games I play, Eve is the only one where the server is located on another continent, so of course I encounter problems with Eve that I dont have anywhere else. Most times when ive experienced issues in connectivity to TQ, the problem doesnt lie on CCP's end, but in one or two of the jumps between my router and TQ, Bitching, whining, screaming and tantrum throwing on the forums or spamming support tickets wont help in this case, as its a third party problem. Of course seeing as that i have ComcrapGäó internet, my ISP for one is unwilling to do anything at all to help period. I have heard of others having luck with other ISP's technical support helping out in these cases, so i guess it never hurts to call. Just get a few good IP traces to show where the issue lies. Ive had a couple routers die or start dying during my time playing Eve which also caused a few closed socket errors. Remember to check to see if your equipment is in order before accusing CCP of mishandling theirs. It never hurts to unplug your router and plug it back in again. There is a reason that 'check to see if its plugged in and/or turn it off and back on again" is usually step one in any problem solving tree. Ive also had a time when my coax cable surge protector in my UPS broke and caused some neat issues during a fleet fight which lead to a closed socket. The drake survived somehow, only to die an hour later after i fixed the issue and logged back in, warping to the battleground and there was this sabre and friends.. stuff happened, anyways, not CCP's fault. Here is a good place to check for stuff related to closed socket https://ccpcommunity.zendesk.com/hc/en-us/articles/201827699--The-Socket-was-closed-message not to mention the MUCH UNUSED Issues, Workarounds and Localization subforum thread.. . There will be a few times that the closed socket message is really CCP's fault, and that is usually when TQ is having some issues or is being DDoS'd because bored kiddies or sore posteriors, but CCP is very quick to jump on the problem and solve it, and usually very quick to communicate a problem like this. Issues like this can easily be checked by looking here ---> http://eve-offline.net/ and that will show if people are being dropped or what the server status is. Anyways, this is about as helpful as I plan on being today. *Since the cessation of their usefulness is imminent, may I appropriate your belongings?*
Lan Wang V I R I I Ineluctable. 1502	Posted - 2015.09.10 18:33:41 - [36] - Quote i was reimbursed for a 800mil proteus and a 1.9bil vargur for pvp losses, not socket closed though EVEALON Creative - Logo Design & Branding \| Digital Design
Ilfar Manta Ice 1	Posted - 2015.10.21 14:15:17 - [37] - Quote I'm from New Zealand, all servers are on another continent, my problems go downhill from there... I've been on and off from Eve for a while now, and things are depressingly tragic. This past week I've been running three computers each with their own client and account running. Only one computer at a time will get the Socket Closed error, the other two will continue running. I've gotten this error over a couple of years now, through five different ISPs - Snap, Slingshot, Flip, Vodafone and Spark (Spark has been tested with both landline and mobile broadband). I've also been on six different routers now, I can only give model numbers for two of them now, the others are no longer with us, and one is sealed in box on the roof (don't ask). In all cases the connection has been a wired one. Also in all cases, other games have continued just fine with no connection issues (that weren't related to my flatmate's habit of 'fixing' his youtube buffering by restarting the router). One thing I'm noticing is that the issue only tends to happen when I'm doing something fairly low intensity - sitting there watching something, and especially while harvesting ice. It's so bad while harvesting that if I sub all seven harvester accounts I actually have trouble keeping them all connected. The flip side to this is that when I'm running around in a frigate gang, or chattering to folk in Minmatar Empire channel, I don't have the problem. BUT it has to be traffic going from me to the server - keeping Recruit channel open to keep traffic coming back to me doesn't seem to cut it. Something along the way seems to killing my connection if I'm not sending enough activity back to the server. (That's supposition, based on the fact I never get Socket Closed errors while I'm actively playing, but do while I'm just sitting and spinning, or reading a book while harvesting - Weber's Safehold series rocks, by the way) The thing that inevitably pisses me off to the point I unsub AGAIN is that the client is utter balls at figuring out the socket is closed. I can see when a toon falls offline on the other toons, so the server knows the socket is closed, but the client is going to sit there, almost indefinitely, till I do something. The disconnected client looks like it's going, the modules are still cycling with no apparent problems, and it's not till a little after I try to toggle a module, or chat, that the client will realise it has fallen over. If I don't notice a disconnect warning on another toon, I don't know that anything has gone wrong... Case in point, the alt fell over about four minutes ago, and he's still sitting there, cycling his fleet boosting mods, and thinking he's okay. He only just fell offline now, five minutes and a bit since the main window popped up the disconnect notification. So yeah... My preferred thing to do - resource gathering and markety type stuff - seems to be the exact thing that causes my Socket Closed errors.
Artistul Meet The Fockers Brothers of Tangra 23	Posted - 2015.10.21 14:52:53 - [38] - Quote Ilfar, try to change your router. If you didn't bother to check the previous comments, I had the same issue and changing it solved it for good.
Faenir Antollare The Idiot Kings Get Off My Lawn 454	Posted - 2015.10.21 14:55:34 - [39] - Quote xxxTRUSTxxx wrote: Artistul wrote: Update after a couple of days : Not a single drop since I changed my router ! glad to hear that. it's not fun to play on an unstable network. i wonder how Faenir Antollare got on? I never did ticket it, I guess a week or so after I submitted that post you refer to, the issue just "magically" cleared up for me. There was one day last week where I had two sockets closed within maybe a cpl of hours of each other but those seem isolated and were not of the symptoms I complained about in my earlier post. Have to say that my EvE client is behaving wonderfully at the moment and that makes for a very happy me :) RiP BooBoo 26/7/1971 - 23/7/2014 My Lady My Love My Life My Wife
Hole Checker Unstable Anomaly 40	Posted - 2015.10.22 03:08:21 - [40] - Quote Ive gotten random socket closures since I started in 07 and like others ive only ever had this happen in eve sometimes its just one account that it happens to when I'm running two and almost everytime ive ever left the client running while I was afk for a long time the game will look like its going but as soon as I go to do anything on it I get a socket closed error then too
Artistul Meet The Fockers Brothers of Tangra 23	Posted - 2015.10.22 05:01:01 - [41] - Quote ISD Decoy wrote: Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums. Good luck! You're (deliberately) wrong in your statements: No GM is "happy" to help, he's payed to do that. You WILL get support on forums, such as ideas, hints and so on. Sorry to burst your ISD bubble. Now for the OP : If you encounter daily disconnects, consider changing or at least test another router. I blamed CCP for those since none of the other games I was playing had any problems. Somehow the router was the problem regarding my connection to Eve, not CCP.
ArmyOfMe Hull Breach. Outnumbered. 498	Posted - 2015.10.22 05:50:37 - [42] - Quote Johan Civire wrote: i get random dc all the time. Then its fine for hole day and some days i play 5 min and dc. Just i dont know what causing it. Test my connection seems fine i play also some LoL. There is no spikes or lag. So i guess there is some problems with server or (a cluster from that server) Artistul wrote: Now for the OP : If you encounter daily disconnects, consider changing or at least test another router. I blamed CCP for those since none of the other games I was playing had any problems. Somehow the router was the problem regarding my connection to Eve, not CCP. Same problem for me. Of course, the problem is "never" at ccp's end, at least thats what they claim. And thats something ive felt is strange for quite a while now, seeing as the whole socket error issue only happens in eve on my part. Have tried with a new router, problem remains the same. Have also tried to use cable rather then wifi, but no help there either. QUOTE CCP Dolan and the EVE Online development team:-áThe battle was relatively even for some time with CFC and Russian forces holding moderate lead at first and only have a slight lead in Titan kills. Then came a turning point in the battle. Manfred Sideous, the initial Fleet Commander for PL/N3, handed over command to the CEO of Northern Coalition., Vince Draken
Darek Castigatus Immortalis Inc. Shadow Cartel 692	Posted - 2015.10.22 06:50:56 - [43] - Quote Nalelmir Ahashion wrote: I basically have 2 issues with this explenation: 1. If it is indeed something in the path between my home and the server then let's devise some way to monitor this issue and solve it. 2. EVE is the only multiplayer game which gives me such disconnects, the only other time I have disconnects with other games is when I loss my entire connection to the internet and modem\router fails. BUT, When EVE disconnects it is problematic, In eve every action and choice have a price and disconnection in the wrong moment can cause you some serious damage and massive loss while in other games it will only hinder you slightly without any major effect. So tl;dr according to what I read on the post I linked it seems the connection is randomly lost from an unknown reason and bad things happens. oh well... That's pretty much true and unless you could monitor every single possible connection your computer could make while sending data to and receiving data from CCPs servers, in which case I would expect the UN to give you some sort of prize for being able to read the entire global communications network simultaneously, you simply have to accept this stuff happens sometimes and there isnt a great deal anyone can do about it. Pirates - The Invisible Fist of Darwin you're welcome
Trevor Dalech We pooped on your lawn Resonance. 181	Posted - 2015.10.22 07:33:01 - [44] - Quote If your connection dies but no one else is experiencing this problem at the same time (and obviously your opponents connection was just fine) the problem is usually not at CCP's end. It might only be 5 lost packets in which case you could immediately relaunch and many other applications will work just fine (it wasn't their 5 packets...) This seems a much more likely explanation than that CCP is having a weird network glitch which is exclusively targeting you! I had similar issues half a year ago, diagnosed it by running a ping continually while playing. Noticed I was getting little strings of 5-10 packet losses every few hours. Sometimes only one eve client was affected, the other lived through it fine, sometimes both clients would freeze up. Launcher and webpages worked just fine.in my case it turns out it was my wireless, a 1.5m Ethernet cable to my router fixed things. You claim your not wireless, so it'll be something else, I'm pretty sure it's on your (or your ISPs) end though.
Lorce Casual Players United 2	Posted - 2015.10.22 08:39:54 - [45] - Quote Nalelmir Ahashion wrote: And lost a rattlesnake.... for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection. This has become more and more prevalent lately. I used to never get these socket closures...now I get them all the time. I play many mmos and this is the only one with such a shoddy connection to the game. It doesn't take much to make the client lose connection. I started a file downloading on another computer, and that was enough to get a socket closure. So basically when I am playing eve, I have to make sure the rest of the family does NOTHING with the internet, or I will see socket closures. Did the same test with a few other mmos and kept my connection just fine. I really hope this new server software fixes this, as I am getting REALLY annoyed having to reconnect my clients constantly.

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