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Thread Statistics | Show CCP posts - 20 post(s) |
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CCP Phantom
C C P
C C P Alliance
6210
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Posted - 2015.10.23 11:49:41 -
[1] - Quote
On October 23rd we have deployed an update to the beta launcher. If you haven't heard about it before, check out the dev blog.
If you have already installed the beta launcher it should update itself automatically - otherwise you can install the latest version from here: https://binaries.eveonline.com/EveLauncher-973625.exe
The update has the following changes, fixes and additions
- Client settings management, with migration of settings from previous EVE installations
- Test servers are now optional.
- GUI tweaks and fixes.
- Clicking on the task bar icon now minimizes/restores the window
- Fix for a crash sometimes occurring when downloading large files.
- Fix for a network lag introduced by the launcher when running on WiFi networks.
- New launcher log files are now created per session rather than overwriting the last one. The launcher keeps the last 5 log files around to help with debugging issues.
- Log files, web cache and local storage are now all under AppData/Local/CCP/EVE, rather than being in 3 different locations.
Known issues
- Launcher does not have a unique icon the task bar.
We are aware of the following frequently requested items
- GUI - Checkbox for selecting accounts is not visually clear enough
- GUI - Display portrait of characters near the account
- GUI - Launch & Unlink account icons are too close together. Add confirmation dialogue to unlink.
- GUI - Play/Quit process button should be more visible in relation to other icons
- GUI - Server selection should maintain order TQ > Sisi > Duality regardless of what server is picked
- GUI - Would be great to have the latest news back
- Launcher - Prevent multiple instances of the launcher
- Launcher - Should be able to minimize to system tray
- Launcher - Start client with a specific character selected
- Launcher / GUI - option to have the launcher minimize when launching clients
- Security - Yubico Two-Factor support
- Settings - Ability to migrate / import / export / clone client settings
- Settings - Store client settings in server / cloud
- Settings - Option to enable the launcher asking whether to download new builds (for 4g/bandwidth restriction)
Mac version
The Mac version of the launcher is getting close, but it is taking longer than we were hoping. We hope to start in house testing next week, and make it available to players for early testing soon after that.
FAQ
- Can we focus on a running account from the Launcher GUI? - Yes, double click the running account, either in the account list or from processes view.
- Can we use Steam with the new launcher? - There is currently no Steam integration with the new launcher, but you may join the beta by setting an account name for account created through Steam
- Had # accounts logged in, changed servers and returned back to Tranquility, only one account remained logged in. - This happens if "Remember This Account" is not enabled, only the account last logged in will remain.
- Information pop-ups overlay advertisement. As-is this falls under intended design, as we deem messaging to users important.
- Switching between servers does not maintain a list of accounts. This is intended as each server has its own SSO. The tokens supplied for Tranquility may therefore not be valid for other servers.
- The 'E' menu is hidden. - We haven't decided if we will keep that menu. It's a place for CCP Snorlax to add features that do not have proper UI support yet.
CCP Phantom - Senior Community Developer - Volunteer Manager
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CCP Snorlax
C C P
C C P Alliance
766
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Posted - 2015.10.23 21:36:50 -
[2] - Quote
Amarisen Gream wrote:"Mac version
The Mac version of the launcher is getting close, but it is taking longer than we were hoping. We hope to start in house testing next week, and make it available to players for early testing soon after that."
Only part i cared about. The rest will find its way to perfection!
The Mac version is my top priority at the moment, but there are only so many hours in a day...
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
766
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Posted - 2015.10.23 21:39:22 -
[3] - Quote
DJWiggles wrote:Doing the update from the launcher causes the updater.exe to just hang and not respond. trying to run the updater.exe with admin rights just closes it straight away
The updater needs very specific arguments to do its job.
Try running the launcher as administrattor - if that fails, uninstall and reinstall from https://binaries.eveonline.com/EveLauncher-973659.exe
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
766
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Posted - 2015.10.23 21:53:34 -
[4] - Quote
Soltys wrote:Few remarks:
(about 973625): The older version of beta launcher used underscore between path_to_shared_cache designation and server_ip. The new version - right after I started it - didn't (e.g. c_games_eve_basetq_1.2.3.4 vs. c_games_eve_base_tq_1.2.3.4) - which caused minor sideffect of profiles not being seen in newer version of beta launcher. NOTE: cannot reproduce it with 973659. But maybe there're some underscore related issues still present.
The directory with all settings is bound to path_to_shared_cache and server_ip. Any changes here (essentially cache migration) forces user to copy all settings manually. So before the final release it would be good to handle it somehow.
Also, one of the other things people do is syncing per-character settings - which essentially comes down to cherry-picking core_char_*.dat and core_char_*.dat files and copy/overwrite as necessary - or alternatively use hardlinks to share actual per-character settings under the same account. This stuff is particularly useful for things such as market quickbar or extensively changed keybinds. While there is nothing wrong with this method, perhaps new launcher could assist people with that somehow (as - syncing settings between characters outside the game).
As you moved launcher related files into single directory, perhaps it would be better to keep them in single directory, say:
CCP\EVE\.Launcher\{cache,logs,QtWebEngine}
instead of
CCP\EVE\{cache,Launcher,QtWebEngine} mixed with EVE related settings
Version 973659 fixed the issue with the missing underscore.
Once the launcher has stabilized, I'll look into improving settings manangement. For now, I ask for your patience - these things are on my radar.
Qt has its own conventions on where files for web engine are stored so this is where they end up. I figured this was an improvement, without trying to circumvent their standards..
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
768
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Posted - 2015.10.26 11:23:49 -
[5] - Quote
LigrayOu Kva wrote:Please, can you add a possibility of switching between dx9 and dx11?
Yes.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
768
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Posted - 2015.10.26 11:28:42 -
[6] - Quote
Rain6637 wrote:My launcher started loading up as a blank white box. I set it to run in compatibility mode for Windows 7 and it started loading properly. I'm using WIndows 10, and it was set to run as administrator previously. The white box thing was intermittent in the past, and 100% consistent only today.
It's doing it again.
Please file a bug report, mention my name in the description so it gets sent my way. Give as detailed a description of your symptoms as you can and include system specs, including any virus protection and firewall setup.
Attach the logs from %LOCALAPPDATA%/CCP/EVE/Launcher.
I-¦m hoping to add diagnostics to the launcher to help figure these sort of things out, but first I need to know what the edge cases are that are preventing the launcher from doing its thing correctly, so this info would help a lot.
Thanks for trying the launcher and providing this info.
CCP Snorlax - Software Architect - Team RnB
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CCP Maxwell
C C P
C C P Alliance
77
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Posted - 2015.10.27 10:04:25 -
[7] - Quote
mulletmaster wrote:evelaucher.exe - system error
the program can't start because QT5Concurrent.dll is missing from the computer.
this file was deleted by norton security due too 'suspicious behavior detected' updater.exe
windows 10
most recent Norton security
Thanks for the info.
We have already contacted Norton, and hopefully this should be fixed shortly on their end.
CCP Maxwell - QA Engineer - Team RnB
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CCP Maxwell
C C P
C C P Alliance
77
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Posted - 2015.10.28 09:35:10 -
[8] - Quote
Random McNally wrote:Hello Launcher people!!
I have encountered what could be a bug. I tried to use the launcher and an update was necessary but the launcher quit out before downloading it. When I tried to fire the launcher up again, it gave me this warning...
C:\EVE\Launcher\Qt5WebEngineCore.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
So, i've tried to redownload the launcher and it will not let me since the launcher is already in its designated place and has no repair feature.
Suggestions?
Late Edit: I can launch through the bin exe file, but I get the error whenever I try to use the launcher.
We have seen previous reports about VirusScanners flagging this files as malware. If you have a virus scanner on your machine, you may want to white-list the EVE/Launcher folder, along with your shared cache folder (you will find the location under settings->shared cache settings)
CCP Maxwell - QA Engineer - Team RnB
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CCP Snorlax
C C P
C C P Alliance
771
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Posted - 2015.10.29 21:09:14 -
[9] - Quote
Net7 wrote:CCP Phantom wrote:Known issues- Launcher does not have a unique icon the task bar.
- Launcher doesn't currently work with AMD Crossfire setup's.
Fixed that for you CCP Phantom, since I was ignored it seems back on 10/8/2015 https://forums.eveonline.com/default.aspx?g=posts&m=6086756#post6086756
Once again, I turn my Crossfire setup off, and the launcher works without issue... Maybe you will catch it this time?
We'll investigate this Crossfire issue, but I'm rather afraid this might be a driver issue. The launcher isn't even a graphics heavy application so I find this rather surprising. I'll ping AMD about this - if they can reproduce it on their end, they should be able to fix it or tell me what we're doing wrong.
We do monitor these forum threads but we don't always respond to every issue. It's not because we're ignoring you, we're just busy working on stuff!
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
771
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Posted - 2015.10.29 21:21:55 -
[10] - Quote
Don Saraki wrote:The installer seems to do nothing no matter what I try.
I'm using windows 10 - Home
rebooted machine
tried running as admin
with and without compatability windows 7 and 8
When ran as admin, i get the UAC popup and click yes but still doesn't seem to do anything.
I've not seeing anything eve related in my task manager.
I tried disabling windows Defender.
The filename is "EveLauncher-973659.exe"
Looking forward to having the ability to launch multiple clients with a CCP launcher.
This is weird - we've tested the launcher on a freshly installed Windows 10 Home and it runs fine, and certainly installs without problems. I installed it without problems on my home machine with Windows 10.
Can you think of any unusual configuration you might have? Any virus protection beyond Defender?
Could the file be corrupt? Can try downloading it again?
Do you have access to a different computer? Try downloading from there and try to install on that machine - at least see if the installer starts up. If that works, put that copy on a USB stick and take to your machine.
CCP Snorlax - Software Architect - Team RnB
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CCP Maxwell
C C P
C C P Alliance
77
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Posted - 2015.11.03 13:27:41 -
[11] - Quote
Freedom7 wrote:I had the same issue as above "Launcher reports there are 12,291 players on line" but the servers were off line for the update.
Ok just tried it again and the launcher has updated the server status to VIP MODE 12 players connected.
Apart from this today I have not had any running issues with the new launcher
Windows 10 Pro 64bit.
We are aware of this issue. We hope to get this fixed soon.
CCP Maxwell - QA Engineer - Team RnB
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CCP Snorlax
C C P
C C P Alliance
778
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Posted - 2015.11.03 15:03:08 -
[12] - Quote
Morwen Lagann wrote:Been having this issue with the sisi client installed via the beta launcher for about a week now, and it started doing it with the TQ client this morning after Parallax was released. http://puu.sh/l7UEd/d1a5b658d8.png
Get that popup every time I try to start a client. As far as I can tell, no repair tool exists for clients installed via the beta launcher. Launcher is set to "Release" version type.
I just fixed an issue where corrupt files made it up to the CDN. Try restarting the launcher, see if it works now.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
782
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Posted - 2015.11.04 13:52:49 -
[13] - Quote
Don Saraki wrote:I figured out whats blocking it, but not sure why. I have xampp installed and the windows 10 sdk debugger gave some odd mods being loaded results. After a few 'go's it fails with this: Quote:ModLoad: 73bb0000 73c25000 C:\WINDOWS\SysWOW64\uxtheme.dll
ModLoad: 71f30000 71f4d000 C:\WINDOWS\SysWOW64\dwmapi.dll
ModLoad: 71160000 711a7000 C:\xampp\php\ssleay32.dll
ModLoad: 70f80000 71056000 C:\WINDOWS\SysWOW64\MSVCR110.dll
ModLoad: 70da0000 70ee4000 C:\xampp\php\LIBEAY32.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\wow64cpu.dll -
wow64cpu!TurboDispatchJumpAddressEnd+0x536: After renaming c:\xampp to c:\xampp.disabled the launcher starts. I'm not sure what on my system is deciding it needs to use the OpenSSL libraires from xampp to run your launcher but it seems to be the culprit. If I figure out anything else that might be helpful I'll add that later.
The launcher does use OpenSSL so there is some logic to this. Is xampp in your path? Not sure why that would get preference over the ones next to the executable, but this is at least a lead for me to investigate.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
784
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Posted - 2015.11.04 20:15:37 -
[14] - Quote
JFKen Imperia wrote:Hi guys, Hi CCP 7o I have some issues since i try the new b+¬ta launcher  My SHARED directory is always deleted when i launch it. Originally, it was about +20Gb. Now it is sized less than 2GB , i, have to copy a backup of the original folder. The path in the launcher settings is fine, and when i launch the game after copying the shared backup, it works fine. Many times in game, even with closing the launcher application, a command windows pop " *my shared folder path* /updater.exe". I always close it, buty i think it's this .exe who deleting my shared directory. edit : my pc runs Seven 64 bits, on an AMD X6 cpu.
Make sure the launcher is not installed in the shared cache directory. When the launcher updates, it deletes any extra files in its folder. I will add a safety check to guard against this in the near future.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
786
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Posted - 2015.11.09 14:00:43 -
[15] - Quote
Cral Fehrnaq wrote:I have an issue with the automatic upate script on linux:
From updatelog.txt:
Copying C:/EVE/SharedCache/ResFiles\92/9246d9682663155d_0299072a704cf065d0157fa16a5b37c6 to C:/EVE/Launcher\evelauncher.exe
Copy failed for evelauncher.exe(error code 32)
the \ in ../ResFiles\92/.. should be a /
Copying the file manually is a solution. Maybe someone can update the update script?
Technically they should all be backslashes as these are Windows paths. Wine should handle this correctly, are you sure this is really the issue?
The updater is started by the launcher, but can't update the launcher until it exits. If the launcher for some reason doesn't exit, or takes a long time to do so it might interfere with the update. The updater should retry a few times, with a delay of 3 seconds or so to allow for this.
Anyway, I'll look at the paths being consistent, but I don't really have the time to verify this myself on Linux.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P
C C P Alliance
786
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Posted - 2015.11.12 12:25:51 -
[16] - Quote
GinBar wrote:Jaantrag wrote:GinBar wrote:CCP why do you hate us industry guys.
Have any of you guys try running industry with 4 or 5 accounts, and do with this relaunching game instead of reloging
So its way faster just run game from .exe and do reloging all those alts when running industry jobs having using the .exe to launch 6 accounts and the new launcher i can freely say the launcher is faster. yes it is a BETA so issues here and there is accepted. \ then try re log alts on already launched account and see what happens ( u gotta do this if u re running industry alts)
We had several requests having the launcher ensure that hitting play on accounts already running would not start a new client, causing the running client to log out on that account. You can stop the client from the launcher (just make sure you've checked the 'Do not ask me again' box in the close window warning message).
I'll see if it makes sense to have an option to control whether hitting Play on an already running account starts a new client or not. I'm a bit worried that may cause more confusion for most players, but we'll consider this use case.
CCP Snorlax - Software Architect - Team RnB
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CCP Maxwell
C C P
C C P Alliance
78
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Posted - 2015.11.13 11:24:17 -
[17] - Quote
Jackyla Terokkar wrote:Evening all,
I wonder if anyone else has had trouble with the automatic updater of the new launcher.
My Symantec Norton Internet Security gives an alert during the automatic update.
Norton says (translated by me) :
Suspected behaviour detected: updater.exe
SONAR.Heuristic.120
After this message the launcher-executable did no longer exist.
As a FYI I will include the detailed Norton-log (sorry , a lot is in dutch)
Kind regards Jackyla
PS. I also tried doing a new install of the Beta-launcher; I got the same message at that time.
Bestandsnaam: updater.exe
Naam van bedreiging: SONAR.Heuristic.120
Volledig pad: Niet beschikbaar
____________________________
Op computers sinds-á
9-11-2015 om 12:39:25
Laatst gebruikt-á
9-11-2015 om 12:39:25
Opstartitem-á
Nee
Gestart-á
Ja
SONAR-beveiliging controleert op verdachte programma-activiteiten op uw computer.
____________________________
updater.exe Naam van bedreiging: SONAR.Heuristic.120
Zoeken
Erg weinig gebruikers
Minder dan 5 gebruikers in de Norton Community hebben dit bestand gebruikt.
Erg nieuw
Dit bestand is minder dan 1 week geleden -á-ágeleden uitgebracht.
Hoog
Dit bestand heeft een hoog risico.
____________________________
Bron: externe media
Bronbestand:
evelauncher.exe
Bestand gemaakt:
updater.exe
Bestand gemaakt:
evelauncher.exe
Bestand gemaakt:
updater.exe
____________________________
Bestandsacties
Bestand: d:\ccp\eve\sharedcache\ updater.exe Bedreiging verwijderd
Bestand: d:\eve\launcher\ evelauncher.exe Bedreiging verwijderd
____________________________
Acties van systeeminstellingen
Gebeurtenis: start van proces (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:7380) Geen actie ondernomen
Gebeurtenis: maken van PE-bestand: d:\eve\launcher\ evelauncher.exe (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:7380) Geen actie ondernomen
Gebeurtenis: start van proces: d:\ccp\eve\sharedcache\ updater.exe, PID:7380 (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:7380) Geen actie ondernomen
Gebeurtenis: start van proces (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:8952) Geen actie ondernomen
Gebeurtenis: maken van PE-bestand: d:\eve\launcher\ qt5concurrent.dll (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:8952) Geen actie ondernomen
Gebeurtenis: start van proces: d:\ccp\eve\sharedcache\ updater.exe, PID:8952 (Uitgevoerd door d:\ccp\eve\sharedcache\updater.exe, PID:8952) Geen actie ondernomen
____________________________
Vingerafdruk van bestand - SHA:
Niet beschikbaar
Vingerafdruk van bestand - MD5:
Niet beschikbaar
I will admit that my dutch is non-existent, so I'm not going to comment to much on the log. However, we've already contacted Norton about this issue. I would also look to white-list the folders where your launcher is installed as well as the shared cache folder.
CCP Maxwell - QA Engineer - Team RnB
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CCP Maxwell
C C P
C C P Alliance
82
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Posted - 2015.11.20 12:57:57 -
[18] - Quote
Net7 wrote:CCP Phantom wrote:Known issues- Launcher does not have a unique icon the task bar.
- Launcher doesn't currently work with AMD Crossfire setup's.
Fixed that for you CCP Phantom, since I was ignored it seems back on 10/8/2015 https://forums.eveonline.com/default.aspx?g=posts&m=6086756#post6086756
Once again, I turn my Crossfire setup off, and the launcher works without issue... Maybe you will catch it this time?
Hey!
I cannot reproduce this on our Crossfire setup. I have tried both Windows 7 and Windows 10, with AMD driver package 15.201.1151-150821a-188665E. I'd be curious to know if you still have this issue?
CCP Maxwell - QA Engineer - Team RnB
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CCP Phantom
C C P
C C P Alliance
6282
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Posted - 2015.11.25 14:12:21 -
[19] - Quote
Thank you for your feedback, reports and good ideas!
A new version of the Launcher is available, please continue with your feedback here. Thank you!
CCP Phantom - Senior Community Developer - Volunteer Manager
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