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Author |
Thread Statistics | Show CCP posts - 23 post(s) |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.02 20:53:37 -
[31] - Quote
Vincent Athena wrote:I tried the launcher and got an error message:
"File not found: C:\tq\code.ccp File not found: C:\tq\resfileindex.txt"
So I checked the log:
2015.11.02 12:29:34.925warningCouldn't copy file: "/Users/...../Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/cider-EveOnlinePremium-iso-010474-nodata-skel/EVE Online.app/Contents/Resources/transgaming/c_drive/tq/code.ccp"
2015.11.02 12:29:35.007warningCouldn't copy file: "/Users/..../Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/cider-EveOnlinePremium-iso-010474-nodata-skel/EVE Online.app/Contents/Resources/transgaming/c_drive/tq/resfileindex.txt"
What now?
Edit: I checked: a file named "code.ccp" appears in
/EVE Online.app/Contents/Resources/transgaming/c_drive/duality /EVE Online.app/Contents/Resources/transgaming/c_drive/sisi
but not in
/EVE Online.app/Contents/Resources/transgaming/c_drive/tq
This may have something to do with my almost exclusive use of clones. I don't log into tq, except with a clone. I'll keep doing stuff, and see. There is something going on on the backend - I-Śll have to investigate this tomorrow. These files appear to be missing (or be corrupt) on some nodes on the CDN network, so it depends on where you are located whether you get those files or not. Nothing I can do at the moment, I-Śm afraid.
CCP Snorlax - Software Architect - Team RnB
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Vincent Athena
V.I.C.E.
3684
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Posted - 2015.11.02 21:10:12 -
[32] - Quote
CCP Snorlax wrote: There is something going on on the backend - I-Śll have to investigate this tomorrow. These files appear to be missing (or be corrupt) on some nodes on the CDN network, so it depends on where you are located whether you get those files or not. Nothing I can do at the moment, I-Śm afraid.
I live in Southern California, if that is any help.
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Frozen fanfiction
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Amanda Orion
Open University of Celestial Hardship Art of War Alliance
51
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Posted - 2015.11.02 21:34:08 -
[33] - Quote
CCP Snorlax wrote:Anyone who's having trouble starting a regular TQ client with the new Mac launcher, could you try starting up a Singularity client and report back if that works?
Refresh did not help.
Mine still fails on TQ, but I just successfully logged into Singularity. |
narthollis
SUNDERING Goonswarm Federation
0
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Posted - 2015.11.02 22:37:26 -
[34] - Quote
Would it be possible to display the currently selected settings profile on the account row again?
I have a number of different settings profiles (Windows, Main Screen, Secondary, Tertiary and a few others) and I it is currently rather annoying to see if I have the correct settings profile selected. |
Erasmus Grant
High Flyers Northern Coalition.
27
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Posted - 2015.11.02 23:12:18 -
[35] - Quote
No problem getting on the test server, but no luck of getting on to TQ. |
Bluemelon
Genos Occidere HYDRA RELOADED
101
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Posted - 2015.11.03 01:00:55 -
[36] - Quote
"File not found: C:\tq\code.ccp File not found: C:\tq\resfileindex.txt"
getting this error for any and all clients
For all your 3rd party needs join my ingame channel Blue's 3rd Party!
https://forums.eveonline.com/default.aspx?g=posts&t=365230&find=unread
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MedweSajtli
FREE GATES FREE GATES COALITION
2
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Posted - 2015.11.03 05:50:50 -
[37] - Quote
Bluemelon wrote: "File not found: C:\tq\code.ccp File not found: C:\tq\resfileindex.txt"
getting this error for any and all clients
If you have any working client, copy the files and this solve a problem. |
Malice Redeemer
Redeemer Group
179
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Posted - 2015.11.03 05:56:12 -
[38] - Quote
You can just copy those two missing files from your other old client folder, or any folder where you ran the repair .exe. Me and a friend got it working that way at least. |
Pete Toxcal
White Zulu Scorpion Federation
5
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Posted - 2015.11.03 10:28:24 -
[39] - Quote
"File not found: C:\tq\code.ccp File not found: C:\tq\resfileindex.txt"
Pls use repair.exe.
I've deleted all former files from the old and new EVE client and installed the new client, but the problem persists.
When I switch to Singularity, the login process workd and after a about 20 ... 30 secs the station appears on the screen and I can fly like before.
Switching back to Tranquility shows the same problem as above.
Using it on MacBook pro. |
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CCP Snorlax
C C P C C P Alliance
777
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Posted - 2015.11.03 10:41:29 -
[40] - Quote
I found the missing files - hit refresh from the view menu to get those pesky files that were preventing the TQ client from starting up.
I will add safeguards to prevent this issue from happening again, sorry for the inconvenience.
CCP Snorlax - Software Architect - Team RnB
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Pete Toxcal
White Zulu Scorpion Federation
5
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Posted - 2015.11.03 10:50:08 -
[41] - Quote
Hi CCP Snorlax ,
doing Refresh from the View menu didnt work, but after restarting the launcher it downloads 2 files - approx 20 MByte - and now it works on my MacBook pro.
Can we help testing any other parts of this client? |
Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.03 10:53:16 -
[42] - Quote
same here, after reloading, its working for myself as well! Will we be able to use the multi-launch on mac? Does this launcher take into account the issue that required us to clone our eve instances? So if i close one its not going to freeze the other? |
Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.03 11:30:08 -
[43] - Quote
I didn't see this in known issues, but Tranquility is showing as online with 12k+ players in the mac launcher and offline in the old launcher(which it is I can't connect.) |
Amanda Orion
Open University of Celestial Hardship Art of War Alliance
51
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Posted - 2015.11.03 11:46:24 -
[44] - Quote
11:45 UK time.
Old launcher shows TQ (unknown)
Beta launcher shows it online with over 12000 players connected.
Neither can actually connect - so it looks like the beta is mistaken... |
Ignatius Glick
Trauma Ward The Mutiny
8
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Posted - 2015.11.03 11:47:03 -
[45] - Quote
Amanda Orion wrote:11:45 UK time.
Old launcher shows TQ (unknown)
Beta launcher shows it online with over 12000 players connected.
Neither can actually connect - so it looks like the beta is mistaken...
yep |
roadwarrior104
LEE KAY ship yards inc.
0
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Posted - 2015.11.03 12:24:58 -
[46] - Quote
now at least my launcher says the server is offline it just said unknown before windows server |
Vincent Athena
V.I.C.E.
3686
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Posted - 2015.11.03 14:42:45 -
[47] - Quote
CCP Snorlax wrote:I found the missing files - hit refresh from the view menu to get those pesky files that were preventing the TQ client from starting up.
I will add safeguards to prevent this issue from happening again, sorry for the inconvenience. I am now able to get on TQ. Thanks.
I was messing with settings, trying to figure out how to save them and move them to my three accounts, then I got :
"evelauncher has unexpectedly quit"
Along with a window full of stuff. The first few lines were:
Process: evelauncher [12287] Path: /Applications/EVE Launcher.app/Contents/MacOS/evelauncher Identifier: com.ccpgames.evelauncher Version: 0 Code Type: X86-64 (Native) Parent Process: launchd [353] Responsible: evelauncher [12287] User ID: 1052955707
Date/Time: 2015-11-03 06:34:12.760 -0800 OS Version: Mac OS X 10.9.5 (13F1112) Report Version: 11 Anonymous UUID: 4277EFE1-014D-A17C-C776-D93E9C2ADD01
Sleep/Wake UUID: D840065D-B5EA-431B-AA07-6BA2F00EE522
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
I saved the rest, if you want it. Where do I send it?
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CCP Snorlax
C C P C C P Alliance
778
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Posted - 2015.11.03 14:48:18 -
[48] - Quote
Vincent Athena wrote:CCP Snorlax wrote:I found the missing files - hit refresh from the view menu to get those pesky files that were preventing the TQ client from starting up.
I will add safeguards to prevent this issue from happening again, sorry for the inconvenience. I am now able to get on TQ. Thanks. I was messing with settings, trying to figure out how to save them and move them to my three accounts, then I got : "evelauncher has unexpectedly quit" Along with a window full of stuff. The first few lines were: Process: evelauncher [12287] Path: /Applications/EVE Launcher.app/Contents/MacOS/evelauncher Identifier: com.ccpgames.evelauncher Version: 0 Code Type: X86-64 (Native) Parent Process: launchd [353] Responsible: evelauncher [12287] User ID: 1052955707 Date/Time: 2015-11-03 06:34:12.760 -0800 OS Version: Mac OS X 10.9.5 (13F1112) Report Version: 11 Anonymous UUID: 4277EFE1-014D-A17C-C776-D93E9C2ADD01 Sleep/Wake UUID: D840065D-B5EA-431B-AA07-6BA2F00EE522 Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020 I saved the rest, if you want it. Where do I send it? File a bug report (http://community.eveonline.com/support/bug-reports/) and attach the extra info.
I appreciate your effort.
CCP Snorlax - Software Architect - Team RnB
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Vincent Athena
V.I.C.E.
3687
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Posted - 2015.11.03 15:38:16 -
[49] - Quote
CCP Snorlax wrote:Vincent Athena wrote:........... File a bug report (http://community.eveonline.com/support/bug-reports/) and attach the extra info. I appreciate your effort. Bug report EBR-52960.
Know a Frozen fan? Check this out
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Jackson Thrane
Storm Tribe Cabal Empire
0
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Posted - 2015.11.03 17:33:11 -
[50] - Quote
Downloaded, uninstalled, and downloaded again....
Keep getting this error: "Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. File not found: C:\sisi\bin\_yaml.pyd"
Not a computer guy so I have literally zero idea what its getting at.
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CCP Snorlax
C C P C C P Alliance
779
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Posted - 2015.11.03 17:42:23 -
[51] - Quote
Jackson Thrane wrote:Downloaded, uninstalled, and downloaded again....
Keep getting this error: "Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. File not found: C:\sisi\bin\_yaml.pyd"
Not a computer guy so I have literally zero idea what its getting at.
This should have been fixed this afternoon - did you just try it? If not, try restarting the launcher and see if that works. If not, please file a bug report (http://community.eveonline.com/support/bug-reports/) to my attention and attach the launcher logs. You should find them under ~/Library/Application Support/CCP/EVE/Launcher.
CCP Snorlax - Software Architect - Team RnB
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Jackson Thrane
Storm Tribe Cabal Empire
0
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Posted - 2015.11.03 17:44:15 -
[52] - Quote
CCP Snorlax wrote:Jackson Thrane wrote:Downloaded, uninstalled, and downloaded again....
Keep getting this error: "Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. File not found: C:\sisi\bin\_yaml.pyd"
Not a computer guy so I have literally zero idea what its getting at.
This should have been fixed this afternoon - did you just try it? If not, try restarting the launcher and see if that works. If not, please file a bug report (http://community.eveonline.com/support/bug-reports/) to my attention and attach the launcher logs. You should find them under ~/Library/Application Support/CCP/EVE/Launcher.
That was no more then 5 minutes ago, sending in bug report soon |
Jackson Thrane
Storm Tribe Cabal Empire
0
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Posted - 2015.11.03 17:49:10 -
[53] - Quote
CCP Snorlax wrote:Jackson Thrane wrote:Downloaded, uninstalled, and downloaded again....
Keep getting this error: "Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. File not found: C:\sisi\bin\_yaml.pyd"
Not a computer guy so I have literally zero idea what its getting at.
This should have been fixed this afternoon - did you just try it? If not, try restarting the launcher and see if that works. If not, please file a bug report (http://community.eveonline.com/support/bug-reports/) to my attention and attach the launcher logs. You should find them under ~/Library/Application Support/CCP/EVE/Launcher.
Also is that found in the Steam Client? If so thats not what I use. |
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CCP Snorlax
C C P C C P Alliance
779
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Posted - 2015.11.03 17:52:55 -
[54] - Quote
Jackson Thrane wrote:CCP Snorlax wrote:Jackson Thrane wrote:Downloaded, uninstalled, and downloaded again....
Keep getting this error: "Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. File not found: C:\sisi\bin\_yaml.pyd"
Not a computer guy so I have literally zero idea what its getting at.
This should have been fixed this afternoon - did you just try it? If not, try restarting the launcher and see if that works. If not, please file a bug report (http://community.eveonline.com/support/bug-reports/) to my attention and attach the launcher logs. You should find them under ~/Library/Application Support/CCP/EVE/Launcher. Also is that found in the Steam Client? If so thats not what I use. The beta launcher has no Steam integration yet...
CCP Snorlax - Software Architect - Team RnB
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Raphendyr Nardieu
Unpublished Chapter Chapters.
59
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Posted - 2015.11.03 20:51:45 -
[55] - Quote
I had problems to start eve today. Found the reason for it too. So the client was complaining that mapObjects.db doesn't validate. Found out that in the past sharedcache folder permissions were wrong. I fixed those permissions some time ago. Anycase, before I fixed them launcher had written update for that file (withouth write permission) and windows happily had created virtual storage for that file... Very nice for the windows to do that... So I had this file (and few others):
C:\Users\user\AppData\Local\VirtualStore\ProgramData\CCP\EVE\SharedCache\tq\bin\staticdata\mapObjects.db Eve launcher updated the real file (as it had permissions now), but the client read the wrong one (because of the windows). So I ended up removing all eve stuff from the virtual storage and things are now working as expected.
So, Could it be possible that when client exits with non zero exit code or one that means it failed to validate, then the launcher would automatically analyze the problem. It would check that all files in the tq folder are updated and so on. Also would check for permissions and clear that virtual storage.
ps. Also the launcher was working as Administrator of course (as it didn't read the virtual storage) :) |
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CCP Snorlax
C C P C C P Alliance
781
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Posted - 2015.11.03 21:06:57 -
[56] - Quote
Raphendyr Nardieu wrote:I had problems to start eve today. Found the reason for it too. So the client was complaining that mapObjects.db doesn't validate. Found out that in the past sharedcache folder permissions were wrong. I fixed those permissions some time ago. Anycase, before I fixed them launcher had written update for that file (withouth write permission) and windows happily had created virtual storage for that file... Very nice for the windows to do that... So I had this file (and few others): C:\Users\user\AppData\Local\VirtualStore\ProgramData\CCP\EVE\SharedCache\tq\bin\staticdata\mapObjects.db Eve launcher updated the real file (as it had permissions now), but the client read the wrong one (because of the windows). So I ended up removing all eve stuff from the virtual storage and things are now working as expected. So, Could it be possible that when client exits with non zero exit code or one that means it failed to validate, then the launcher would automatically analyze the problem. It would check that all files in the tq folder are updated and so on. Also would check for permissions and clear that virtual storage. ps. Also the launcher was working as Administrator of course (as it didn't read the virtual storage) :) THANK YOU! I've been tearing my hair out trying to work out how the files were not being updated for some players, and we've not been able to reproduce this. This is a very specific sequence of events that explains this scenario. If I can detect this scenario in the launcher I can correct it, so you've done everybody a huge favor figuring this out.
CCP Snorlax - Software Architect - Team RnB
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Bora Vyvorant
EVE University Ivy League
0
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Posted - 2015.11.03 21:25:29 -
[57] - Quote
I'm seeing the in-game browser not working on a Mac under the new launcher. Content window blank, closing it freezes the client. Still working in my original client install.
EBR-53178 |
Jackson Thrane
Storm Tribe Cabal Empire
0
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Posted - 2015.11.03 23:28:04 -
[58] - Quote
CCP Snorlax wrote:Jackson Thrane wrote:CCP Snorlax wrote:Jackson Thrane wrote:Downloaded, uninstalled, and downloaded again....
Keep getting this error: "Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client. File not found: C:\sisi\bin\_yaml.pyd"
Not a computer guy so I have literally zero idea what its getting at.
This should have been fixed this afternoon - did you just try it? If not, try restarting the launcher and see if that works. If not, please file a bug report (http://community.eveonline.com/support/bug-reports/) to my attention and attach the launcher logs. You should find them under ~/Library/Application Support/CCP/EVE/Launcher. Also is that found in the Steam Client? If so thats not what I use. The beta launcher has no Steam integration yet...
Here is my bug report ID:EBR-53039 |
Vincent Athena
V.I.C.E.
3689
|
Posted - 2015.11.04 17:45:38 -
[59] - Quote
Now that I have actually gotten to use the new launcher, I have one suggestion.
There seem to be two ways to have my accounts on the launcher.
1) I enter the account name and password for the first account. Then I click Add Account, and enter in the second one. Then repeat the process again for the third.
2) I use "Remember account" and I immediately get a nice list of all my accounts. But, they are all logged in. This creates a security issue.
I would like a third option that is in between these two. I would like that nice list of all my accounts to show up as soon as I start the launcher, but have none of them logged in until I enter their passwords.
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Planeten Schreck
Bittersweet Corp
6
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Posted - 2015.11.06 09:42:20 -
[60] - Quote
Hi,
i tryed out the new laucher today.
1) for me the import old settings to create a profile didt work. After a manual copy of the files it seems to work.
2) i have linked 3 accounts with the new laucher, after an ip address change of my isp i go 3 red boxes with an error message overlapping the complete left part of the laucher windows. I had to press "logout", close the laucher, reopen and relogin to make the laucher usable again. (relogin got the security question for char name).
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