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Binary Gamura
Fillys of Madness Evictus.
0
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Posted - 2015.11.20 20:04:58 -
[1] - Quote
Hi,
i have two accounts and currently the issue, that i am only able to launch the game via launcher once. The second instance ends in a black screen while the "resource loading" icon keeps on spinning. It is teasing me^^.
After some lecture on the forums i deleted the shared resources with the "rescache.exe purge" command. But this made it worse. Now my client is stuck at downloading a patch (only 110mb) with 5kb/s.
Is it just me, that is experiencing this kind of slowness?
Regards,
Binary Gamura (currently at 5% download progress) |
Binary Gamura
Fillys of Madness Evictus.
0
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Posted - 2015.11.20 21:49:32 -
[2] - Quote
The launcher finally downloaded the patch and applied it successfully... but now even the first instance of EvE gets stuck into the infamous black screen while the resource loading animation is running.
Now i have deinstalled EvE completely and i am downloading the installer right now... with 65kb/s. |
Jump Fetish
School of Applied Knowledge Caldari State
0
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Posted - 2015.11.22 13:52:32 -
[3] - Quote
Same Issues here.
I couldn't log in a second character if one client was already running. I tried clearing all kinds of caches, logfiles, using the rescache.exe with and without "purge", problem wasn't solved.
So I deleted the resource cache and planned to redownload it, but now I'm stuck with the launcher downloading like 1 MB per 5 minutes, which is ridiculously slow, so I cannot play EVE at all. |
Thorwyn
University of Caille Gallente Federation
0
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Posted - 2015.11.22 17:17:21 -
[4] - Quote
same here |
Violet Hurst
Fedaya Recon
61
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Posted - 2015.11.22 18:00:06 -
[5] - Quote
I'm experiencing a similar issue. The launcher is slow to and ultimately fails to load all of its content, downloading the current repair tool wasn't possible either. Long story short, a ping to eveonline.com resulted in 50% packet loss. Maybe someone dropped an anchor on an internet cable again. |
Linlou Amatin
Unicom Technologies
0
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Posted - 2015.11.22 18:48:43 -
[6] - Quote
Hello,
I do experience the same issues here, I want to download the Launcher to start downloading the entire client but the speed is absolutely not there 56 bytes per second with a 10MB/s Downstream. But this is not the only problem, also the website is loading slow as hell.
Please fix that Issue a.s.a.p. its not a very nice that this issue is persistent since days and yes a weekend is NO excuse for it, such a problem should be tracked down and fixed.
Best Regards Linlou |
Galmas
13. Enigma Project
205
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Posted - 2015.11.22 21:04:13 -
[7] - Quote
Character selection screen takes like 5-10 minutes for loading here... |
Violet Hurst
Fedaya Recon
61
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Posted - 2015.11.22 22:05:55 -
[8] - Quote
Update: Seems fixed now, at least to me. |
Linlou Amatin
Unicom Technologies
0
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Posted - 2015.11.22 22:22:56 -
[9] - Quote
Fixed on my side too |
Jump Fetish
School of Applied Knowledge Caldari State
0
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Posted - 2015.11.22 23:24:59 -
[10] - Quote
Yes, seems to be fixed now. Resource cache is redownloading at normal speed. |
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Binary Gamura
Fillys of Madness Evictus.
0
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Posted - 2015.11.23 18:45:30 -
[11] - Quote
Still very slow download of content. At least I can log in. |
Sienna Vanjarc
Aliastra Gallente Federation
10
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Posted - 2015.11.23 19:03:02 -
[12] - Quote
Same here. If i want to log in more than one account (no matter which), the new opened client downloads resources until the character selection screen shows up. This download is very slow atm, but i guess there shouldn't be one anyway. |
Jump Fetish
School of Applied Knowledge Caldari State
0
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Posted - 2015.11.23 19:13:13 -
[13] - Quote
I can confirm that there are still problems. However, sometimes it's working fine, and sometimes it doesn't. This really looks like some non-clientsided connectivity issues. |
Galmas
13. Enigma Project
205
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Posted - 2015.11.23 20:12:49 -
[14] - Quote
Galmas wrote:Character selection screen takes like 5-10 minutes for loading here...
Still does that for like the second client i start up... SUPER !!! good job CCP
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Emrys Alf
Seagull Fleet Alternate Allegiance
3
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Posted - 2015.11.24 14:46:49 -
[15] - Quote
Stuck on creating patch.... 0.0% on one PC and 3 Macs One PC managed to get through, guess it was that perfect window..
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Tim Garrison
Vision Inc Hole Control
1
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Posted - 2015.11.24 18:27:51 -
[16] - Quote
have the same problem, slow patch, cant connect, trying to download beta launcher is also really slow. starting the repair tool gives me following error: requests.exceptions.SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
No sleeper money for me today :( |
Kal'Han
Win or Die
27
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Posted - 2015.11.24 18:56:25 -
[17] - Quote
Tim Garrison wrote:have the same problem, slow patch, cant connect, trying to download beta launcher is also really slow. starting the repair tool gives me following error: requests.exceptions.SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
No sleeper money for me today :(
ok... this beginning to look like a local issue : this error comes from some API that can't validate the certificate from the server, and I'm pretty sure you are the only one in the world today to have this issue. yes, you are *that* special ;) (well at least there is no massive complaint on general so I don't know more)
there were issues (network/storage or something on general) 1 or 2 days ago, but not now.
do you have a "stable" internet connection try a command line " pathping 87.237.38.200 " (ip of eve server), this will test a few minutes some pings on the different route node from you to ccp
look for losses (0% loss = OK, 100% loss = OK too, some router don't ping) you'll look for high latency (over 150ms) or loss % between 1 and 99%
the higher in the list, the nearest from you it is, also : do you use wifi?
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Galmas
13. Enigma Project
205
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Posted - 2015.11.24 19:54:52 -
[18] - Quote
Galmas wrote:Galmas wrote:Character selection screen takes like 5-10 minutes for loading here... Still does that for like the second client i start up... SUPER !!! good job CCP
today the patch is not really downloading at all, slower than any tool could display in a meaningful way...
the other clients launcher is not even loading the backgroud image of the launcher properly....
i am not looking forward to waiting 30 minutes for the character selection screen today...
ping is fine, internet is fine, tv over internet is fine, youtube is fine, voip is fine, everything is fine related to the internet connection... wait, i am working in this network, platform operation business... my internet is fine, trust me...
i think i will file a support ticket.. mayyyybbbeeee ccp doesnt know that their content delivery sucks lately. lol... |
Jessica Hansson
Holy Cookie
0
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Posted - 2015.11.24 20:12:13 -
[19] - Quote
I have the same problem.
Just in case CCP reads this, here is my pathping log and a tracert log:
Quote:C:\Users\Kim>pathping 87.237.38.200
Routenverfolgung zu "srv200-g.ccp.cc" [87.237.38.200] ++ber maximal 30 Hops: 0 WORKSTATION [opsec] 1 speedport.ip [opsec] 2 217.0.118.153 3 87.186.247.194 4 217.239.48.178 5 ffm-b12-link.telia.net [213.248.103.169] 6 ffm-bb1-link.telia.net [62.115.142.0] 7 prs-bb3-link.telia.net [62.115.143.211] 8 ldn-bb3-link.telia.net [62.115.115.15] 9 ldn-b3-link.telia.net [80.91.251.165] 10 * eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198] meldet: Zielnetz nicht erreichbar.
Berechnung der Statistiken dauert ca. 250 Sekunden... Quelle zum Abs. Knoten/Verbindung Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse 0 WORKSTATION [opsec] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% speedport.ip [opsec] 0/ 100 = 0% | 2 --- 100/ 100 =100% 100/ 100 =100% 217.0.118.153 0/ 100 = 0% | 3 10ms 0/ 100 = 0% 0/ 100 = 0% 87.186.247.194 0/ 100 = 0% | 4 12ms 0/ 100 = 0% 0/ 100 = 0% 217.239.48.178 0/ 100 = 0% | 5 12ms 0/ 100 = 0% 0/ 100 = 0% ffm-b12-link.telia.net [213.248.103.169] 0/ 100 = 0% | 6 22ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb1-link.telia.net [62.115.142.0] 0/ 100 = 0% | 7 25ms 0/ 100 = 0% 0/ 100 = 0% prs-bb3-link.telia.net [62.115.143.211] 0/ 100 = 0% | 8 52ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb3-link.telia.net [62.115.115.15] 1/ 100 = 1% | 9 51ms 1/ 100 = 1% 0/ 100 = 0% ldn-b3-link.telia.net [80.91.251.165] 99/ 100 = 99% | 10 --- 100/ 100 =100% 0/ 100 = 0% WORKSTATION [0.0.0.0]
Ablaufverfolgung beendet.
C:\Users\Kim>tracert 87.237.38.200
Routenverfolgung zu srv200-g.ccp.cc [87.237.38.200] ++ber maximal 30 Hops:
1 <1 ms 1 ms <1 ms speedport.ip [opsec] 2 7 ms 7 ms 7 ms 217.0.118.153 3 12 ms 11 ms 11 ms 87.186.247.194 4 11 ms 14 ms 10 ms 217.239.48.178 5 10 ms 10 ms 9 ms ffm-b12-link.telia.net [213.248.103.169] 6 63 ms 10 ms 10 ms ffm-bb1-link.telia.net [62.115.142.0] 7 43 ms 43 ms 45 ms prs-bb3-link.telia.net [62.115.143.203] 8 49 ms 49 ms 48 ms ldn-bb3-link.telia.net [62.115.115.15] 9 49 ms 51 ms 50 ms ldn-b3-link.telia.net [80.91.251.165] 10 eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198] meldet: Zielnetz nicht erreichbar.
Ablaufverfolgung beendet.
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Kal'Han
Win or Die
27
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Posted - 2015.11.25 03:18:31 -
[20] - Quote
this last pathping show a problem still in London / Telia ; 1 % is not common at all, 1 packet loss means 1 "socket closed" (1 in 25 seconds)
(meaning the Telia link between the internet backbone and the datacenter where is and no one can change these routes except your local ISP)
if all the players having problem with the datacenter were ccp rent space goes through Telia, maybe ccp could hit on their ISP and ask them to shunt Telia (i'm waaaay over analyzing this, I 'm not ccp, I don't have any news on Londonian internet issues )
but one thing is for sure : I could download some patch at 10Mbps which is my DSL max download speed and I only had some disconnect during the network shitstorm the other day and the hundreds of player on the help channel talking about random non eve stuff let me assume there is no global incident
oh, I'm a bit bored so that's why I'm answering here, maybe entertaining a false notion that a player based help forum will help anyone in your situation. i would help you for real if I could, I like helping people, but : The only help you'll get will be by opening tickets, and maybe the pathping may help them. in the ticket text |
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Galmas
13. Enigma Project
205
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Posted - 2015.11.25 17:45:52 -
[21] - Quote
Violet Hurst wrote:Update: Seems fixed now, at least to me.
Edit: TIL that Eve uses Amazon's content delivery network.
Hehe, i learned that too yesterday. And actually there was no issue with tcp errors/packet loss during the day, but now, in the evening it is very very bad again. seems the link between the carrier telia and the amazon hosted stuff is pretty busy...
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Herko
Human League
0
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Posted - 2015.11.25 19:56:57 -
[22] - Quote
Huge problems here as well for the past 5 days. Launcher download speed is ultra slow/fails to load completely.
C:\Users\Eric7>pathping 87.237.38.200
Routenverfolgung zu srv200-g.ccp.cc [87.237.38.200] ++ber maximal 30 Abschnitte: 0 Eric7-Pc.fritz.box 1 * fritz.box 2 217.0.119.190 3 87.186.194.58 4 hh-ea8-i.HH.DE.NET.DTAG.DE [62.154.32.214] 5 80.150.168.162 6 hbg-bb4-link.telia.net [80.91.249.202] 7 ldn-bb2-link.telia.net [62.115.115.75] 8 ldn-b3-link.telia.net [213.155.133.5] 9 eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198] meldet: Zielnetz nicht erreichbar.
Berechnung der Statistiken dauert ca. 225 Sekunden... Quelle zum Abs. Knoten/Verbindung Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse 0 Eric7-Pc.fritz.box 0/ 100 = 0% | 1 1ms 0/ 100 = 0% 0/ 100 = 0% fritz.box 0/ 100 = 0% | 2 20ms 0/ 100 = 0% 0/ 100 = 0% 217.0.119.190 0/ 100 = 0% | 3 25ms 0/ 100 = 0% 0/ 100 = 0% 87.186.194.58 0/ 100 = 0% | 4 27ms 0/ 100 = 0% 0/ 100 = 0% hh-ea8-i.HH.DE.NET.DTAG.DE [62.154.32.214] 0/ 100 = 0% | 5 --- 100/ 100 =100% 100/ 100 =100% 80.150.168.162 0/ 100 = 0% | 6 27ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb4-link.telia.net [80.91.249.202] 1/ 100 = 1% | 7 74ms 2/ 100 = 2% 1/ 100 = 1% ldn-bb2-link.telia.net [62.115.115.75] 0/ 100 = 0% | 8 63ms 1/ 100 = 1% 0/ 100 = 0% ldn-b3-link.telia.net [213.155.133.5] 99/ 100 = 99% | 9 --- 100/ 100 =100% 0/ 100 = 0% Eric7-Pc [0.0.0.0]
Ablaufverfolgung beendet. |
Galmas
13. Enigma Project
205
|
Posted - 2015.12.01 23:19:29 -
[23] - Quote
actually today is the first day when it is not that bad anymore for the last week or so. only like 2-3% packet loss and the second client i start only needs like half a minute to show the char selection screen.... thumbs up |
Jasmin Fox
Keeper of the Black Star
30
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Posted - 2015.12.09 20:42:52 -
[24] - Quote
Have there been any solutions appart from waiting?
After todays patch, I downloaded everything at normal speed, started one client, everything normal it just took 20min to get into the game. When trying to load the 2nd account, it had only a blank black screen for 30min with the resource loading thingy cycling. So I quit eve on both accounts...
When opening the launcher it tells me that its starting to load another patch.. 1.95GB after 1h of waiting it had 0.5%, now 3h (in total) later its still at 1.5% sloooooowly rising apparently.
So what did help the last time? Do I really need to restart with that download after DT tomorrow? Cause it mostly will not load totally during the night till the DT with this speed.
Regards Jasmin |
Alyssia Benar
Vision Inc Hole Control
32
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Posted - 2015.12.09 21:08:57 -
[25] - Quote
Jasmin Fox wrote:Have there been any solutions appart from waiting?
After todays patch, I downloaded everything at normal speed, started one client, everything normal it just took 20min to get into the game. When trying to load the 2nd account, it had only a blank black screen for 30min with the resource loading thingy cycling. So I quit eve on both accounts...
When opening the launcher it tells me that its starting to load another patch.. 1.95GB after 1h of waiting it had 0.5%, now 3h (in total) later its still at 1.5% sloooooowly rising apparently.
So what did help the last time? Do I really need to restart with that download after DT tomorrow? Cause it mostly will not load totally during the night till the DT with this speed.
Regards Jasmin
Same issue here too. First client works fine and starting from the second one it takes several minutes to load the character selection. |
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