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    sepopen Announcement:UNSCHEDULED DOWNTIME EXTENSION - 2016/02/24

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Darkblad
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Posted - 2016.02.24 12:24:43 - [1] - Quote

CCP Falcon wrote:
Apologies for the delay in Tranquility being back online.

Updates will be provided in this thread.

- F
Update

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Darkblad
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Posted - 2016.02.24 12:27:30 - [2] - Quote

NotTheClone YerLookinFor wrote:
Simple rule of running a business. If you think the job is going to take 2hrs. Tell the customer it will take 4 or 5hrs to complete. This will reflect good on the company as they are completing the job before expected.

However, telling the customer that the job will take 2hrs, then add another hour every hour...... This reflects bad on the company, makes them look like they never finish a job on time. This is when customers get upset and expect compensation and creates a situation that was easily avoided in the first place.

I'm not mad, nor do I want any compensation. I just figured that CCP as a business would have figured this out by now.
What if the time for this downtime was expected to be, say 30 minutes internally and the buffer of 1 1/2 hours until the announced duration was considered to be enough to fix unexpected isses?

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