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| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Marikhen
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Posted - 2007.02.13 17:03:00 -
[31]
I *think* the issues may be finally resolved. I was able to change my billing information from time card to credit and have it stick long enough for me to log in the game, view the details on line half an hour later, and log into the message boards a couple of times which I wasn't able to yesterday.
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Sentinel3d
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Posted - 2007.02.13 17:35:00 -
[32]
I tryed to subscribe myself again...but it didn't work.....verry strange
i get some CC error:
Your credit card could not be validated.
* Card Not Authorized [0069]
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Rogue1004
Caldari
Black Knight Buccaneers
Sparta Alliance
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Posted - 2007.02.13 18:45:00 -
[33]
hmm, looks like ive been billed for my alt as well, and no account activation so far, petitions sent, no relpies. nearly 2 weeks in from the begining of the month, less the few days i didnt come online to subscriped to the game.........
CEO of Black Knight Buccaneers. |
Lonx
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Posted - 2007.02.14 01:13:00 -
[34]
My account was fixed up around 12 hours ago... took around 4 or 5 days from the time I petitioned. No real explanation as to what caused the issue & very little of an apology.
Best of luck to you all...
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Marikhen
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Posted - 2007.02.14 02:58:00 -
[35]
Well, somehow the petition I filed on this issue got filed under my e-mail address and not my account name so I didn't get a response until *after* this issue seemed to be resolved. All I did with my account was change the billing information on my accounts from GTC to CC and both my accounts, which I had done this for previously and both had been billed, were activated and stayed activated and are currently still active.
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Nero Ya'ng
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Posted - 2007.02.14 13:58:00 -
[36]
CCP is still a bunch of Newbs in the MMO busines :(
when the game was new, i played already once, got troubles, never got solved, so i left the game. i loved the game and still do. but CCP's costumer service is lousy, the lousyest of all.
3 weeks ago, i came back cause ppl i know started to play eve. so i thaught, cmon, much time has past, propably CCP learned some things about costumer service. so i downloaded the new client. got me 2 trial accounts. after a week i decided to keep on playing eve. so i extended the trial of my main char and payed for 12 months. with my alt i wanted to do the same. now i sit here whining about theyr lousy service.
they seem not to care about it. after petition i got 1 automated mail. and ion this topic there is only 1 !!! CCP post.
unbelivable.
CCP has created one of the best MMO's ever, but has the most lousyest costumer service, theyr service is even worser than my english.
i think they just laugh in our faces. propably the ppl that should solve the problem are playing the game instead of working. stop cheating BPO's and start the problem solving, pls.
ccp can be happy the payment of my main char worked, else i would have left already again. i want to play this game, but i dont want CCP :(
next time when creating a game, let it publish by someone who has a clue about MMO's, please.
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Bareknuckle
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Posted - 2007.02.14 15:27:00 -
[37]
Edited by: Bareknuckle on 14/02/2007 15:24:23
Seven days and the problem isn't fixed yet. Unbelievable!
My trial runs out tomorrow, here on my desk lies my PaySafe card and I cant't extend my account.
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Cybr Strydr
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Posted - 2007.02.14 22:08:00 -
[38]
If I choose the "Extend Trail" link with PaybyCash, it takes me through a few pages but before I can make a payment I get booted back to the login page. Tried on multiple machines with both Firefox and IE (6 & 7). Petition response from a GM asked me to allow popups/javascript etc. so I'm guessing they don't even understand the problem yet!
Anyone else have the same problem with PayByCash?
[NB Only two more days until I leave Eve/CCP and take my money away!]
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Ai Akiko
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Posted - 2007.02.15 01:45:00 -
[39]
Well here's something else to be aware of. My main has had the same problem, can't reactivate the account. This account was just charged AGAIN for my monthly subscription after being charged just a few days ago. I have yet to hear anything about the petitions I have put in.
It's almost not worth the hassle at this point :(
CCP is becoming problematic at best as a whole.
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Nero Ya'ng
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Posted - 2007.02.15 06:05:00 -
[40]
 Originally by: Cybr Strydr
If I choose the "Extend Trail" link with PaybyCash, it takes me through a few pages but before I can make a payment I get booted back to the login page. Tried on multiple machines with both Firefox and IE (6 & 7). Petition response from a GM asked me to allow popups/javascript etc. so I'm guessing they don't even understand the problem yet!
Anyone else have the same problem with PayByCash?
[NB Only two more days until I leave Eve/CCP and take my money away!]
yep got same trouble.
After choosing PayPerCash i come to next site, there you can only go back or next, when hit next, it first try to call up a site (propably to PayPerCash site) but u come to eve homepage login, and it says it was extended, as soon they get money from payperCash they will extend the account.
there is something wrong with the EvE homepage.
and enabling java etc is just BS (not battleship :P ).
on the same computer with same settings i was able to extend my main account. but now the eve homepage is messed up and they have absolutley no clue what is wrong.
they just should call a specialist, someone who has a clue.
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Kua
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Posted - 2007.02.17 20:31:00 -
[41]
My card details for my account were for an out of date cars. I changed the details to the new one, but the subscription doesn't renew. :( Is there something else I cain so, I wonder? Or is the same problem everyone else is having. This just happened yesterday btw.
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Vellara
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Posted - 2007.02.18 14:31:00 -
[42]
This is still a problem. One of my accounts is not allowing me to renew. This is absurd to have become an issue and still be present.
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Kua Immortal
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Posted - 2007.02.18 15:14:00 -
[43]
Originally by: Wrangler
Billing should be working now, but we are still in the process of resolving the problems that occured because of this issue during the last few days. When I'm posting this we are dealing with cases a few days old still.
This was six days ago and there are issues still unresolved and without responses to petitions. Some problems (including mine) have occurred since you posted this, so the billing problem is not resolved. I'm not trying to be rude, but please let us know what is going on. I'd presume this petition type takes priority.
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Dragon Lady79
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Posted - 2007.02.21 00:06:00 -
[44]
Well, I tried to start a 2nd account and went through the entire process. After the system accepted my information, it then locked me out stating my password information is incorrect. I've gone through the password reset process multiple times but continue to be locked out. So far I haven't been charged however, I'm hoping this process is fixed quickly. However, looking at how they've handled it so far I'm starting to rethink beginning a 2nd account so I can transfer one of my characters over. Not sure that it's worth all the trouble. At least I used a cc so if I'm charged and this issue isn't resolved quickly, I can get my money back after showing all the email traffic in trying to get it solved.
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quachadelmonte
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Posted - 2007.02.21 07:14:00 -
[45]
I am trying to do a character transfer and I am getting a 0153 cannot contact auth services or what ever. I assume this is related.
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Dragon Lady79
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Posted - 2007.02.23 00:57:00 -
[46]
Well, I did get a response regarding my petition but I was so stunned about what I got can't quite believe it. Basically, the registration process for my 2nd char hung up at some point in the middle so now the account is in a permanent "pending" state. GM told me to forget about account and create another.
I'll forget about it sure....I'll forget about creating a 2nd account and sending any more money in CCP's direction than I already am.
Oh well....too bad, I guess I'll just have to make do with the one I have.
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ShadowBird
Minmatar
The Rangers
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Posted - 2007.02.23 03:38:00 -
[47]
I hade same problems before, lucky me i got 2 creditcards, changing to the second creditcard helped, and now its working.
Might work for you also
Even if this really shouldnt be necesary 
-------------------------
Life is a contact sport !
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Aife Zinen
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Posted - 2007.02.23 22:30:00 -
[48]
Still the 0069 error on two different cards when trying to reactivate.
Is this a known issue still or is everything supposed to be working now like it says in the news? |
Nerfherder2000
Gallente
Pathfinder Systems
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Posted - 2007.02.24 09:23:00 -
[49]
My main account has been disabled for some reason. I think my subscription may have run out, but I can't even login to the account to re-subscribe! How absurd is that? Imagine the hole I would be stuck in if I didn't have a second account to petition from...!
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