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Thread Statistics | Show CCP posts - 10 post(s) |
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CCP Phantom
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C C P Alliance
6544
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Posted - 2016.03.10 16:22:34 -
[1] - Quote
Following the move of the Tranquility server cluster on Feb 29 to a new data center and new hardware, we are delighted to give you a detailed insight of the whole operation.
This was the biggest assignment to CCP's Ops team so far, and now an equally exhaustive dev blog full with tech talk, numbers, and graphs is available.
Learn more about the hardware upgrade, the cluster move, fallout and settlement in CCP Gun Show's latest blog Tranquility Tech III is ready for you!.
CCP Phantom - Senior Community Developer - Volunteer Manager
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CCP Masterplan
C C P
C C P Alliance
1827
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Posted - 2016.03.10 17:10:08 -
[2] - Quote
Great work from our Top Men over in Ops. Well done sirs!
"This one time, on patch day..."
@ccp_masterplan | Team Five-0: Rewriting the law
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CCP Gun Show
C C P
C C P Alliance
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Posted - 2016.03.10 19:40:21 -
[3] - Quote
Socket closed issue was not on the radar until we saw this feedback ... Network Wizards have a theory so hopefully this will be sorted very soon.
We will get to the bottom of this !
for the rest of the thread ...
Thanks for the kind words :) |
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CCP Gun Show
C C P
C C P Alliance
29
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Posted - 2016.03.10 22:19:05 -
[4] - Quote
I 100% understand this can be annoying but we just have a theory to check out but believe me a big internal discussion has started around this
and for the disappointment ... OK but bear in mind this is needle in a haystack as from what i understand of the issue right now to our logs this appears as graceful client disconnect which is happening in the thousands logging on and off all day
no way to pin point
all this is dependent on a theory which we will focus on
if it turns out to be bogus then we dig deeper i will also talk to our GM's tomorrow and see numbers behind tickets created on client disconnects before and after Tech III
could you send me a private message with your support ticket number for reference
we cant have you not in space blowing up **** !! :) |
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CCP Gun Show
C C P
C C P Alliance
32
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Posted - 2016.03.11 11:28:49 -
[5] - Quote
Ok we made some changes during this downtime i would truly appreciate if all who were experiencing the 5 minute idle socket closed symptoms to either reply here or feel free to send me a private message ;)
your feedback is crucial to get a better understanding
for the other generic disconnects there are two things right now in motion
1: The automatic BGB re routing solution which we tested while in Telecity will be placed online within 1-2 weeks
2: Better analysis of our logs to pinpoint the root cause of a disconnect is a longer project but its being actively worked on now so the time frame is bit longer on that
i aim to give more frequent updates on the infrastructure improvements now since we can clearly see you appreciate the hardware dev blogs :)
so more of that !
i am game |
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CCP DeNormalized
C C P
C C P Alliance
374
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Posted - 2016.03.11 13:20:49 -
[6] - Quote
Nlex wrote:So, did TQ physically move from England to somewhere else?
Sort of... We moved from one data center to a different data center, within the same city
CCP DeNormalized - Database Administrator
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CCP DeNormalized
C C P
C C P Alliance
374
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Posted - 2016.03.11 15:34:11 -
[7] - Quote
Kelby wrote:The old Everest node from TQ Tech II, did this use a Xeon X5698 or was it something even faster? I have a vague memory of a fanfest stream from around 3-4 years ago about the most powerful node that had a processor covered by an NDA at the time.
It was the X5698, correct. We got it super early from what I remember and that was the reason for the NDA
CCP DeNormalized - Database Administrator
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CCP DeNormalized
C C P
C C P Alliance
375
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Posted - 2016.03.11 23:14:57 -
[8] - Quote
woooooooooooo wrote:The EVE Online Database cluster << isn't it kind of title?
it was meant to be the answer to the question, not so much a title - if that answers your question
CCP DeNormalized - Database Administrator
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CCP Gun Show
C C P
C C P Alliance
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Posted - 2016.03.13 20:24:43 -
[9] - Quote
Ok guys some feedback has been sent but can the pilots who were experiencing the on the dot 5 minute idle disconnect confirm if that's still the case or not
we could not reproduce that our self's so if you had that happening AFTER Monday 29th and it has stopped now could you confirm that ?
the random socket disconnects is another matter which is being looked into but they are two different matters so we need to know if our change on Friday helped |
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CCP Gun Show
C C P
C C P Alliance
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Posted - 2016.03.14 15:54:56 -
[10] - Quote
Inovy Dacella wrote:CCP Gun Show wrote:Ok guys some feedback has been sent but can the pilots who were experiencing the on the dot 5 minute idle disconnect confirm if that's still the case or not
we could not reproduce that our self's so if you had that happening AFTER Monday 29th and it has stopped now could you confirm that ?
the random socket disconnects is another matter which is being looked into but they are two different matters so we need to know if our change on Friday helped It appears that going idle does increase the socket close. I tested several times with 2 accounts and they disconnected within about 5 -10 minutes quite consistently. But it also happens when I'm active too, although not as frequent. However, before the server upgrade I had only a few disconnects throughout the past year, which is quite normal. Now it always happens sooner or latter every time I log in. I'm not sure if the changes on Friday helped. It did seem to improve on Sunday, but it doesn't seem different today (Monday 14.03.2016). Could play time and server load have an effect? Or is it random?
no that would be different issue
the specific disconnect after exactly 5 min is not the case
server load is not an issue specially not with the network
we continue to debug the random disconnects ;) |
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