EVE Search - Announcement:UNSCHEDULED SERVER DOWNTIME

Announcement:UNSCHEDULED SERVER DOWNTIME - 2016-03-27

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Author	Thread Statistics \| Show CCP posts - 6 post(s)

CCP Falcon 12871	Posted - 2016.03.27 10:48:55 - [1] - Quote Hey guys, We're currently investigating an issue with Tranquility after a mass disconnect, and hope to be back online as soon as possible. This thread will be updated as more information becomes available. UPDATES: 10:45 UTC - TRANQUILITY IS DOWN WHILE WE INVESTIGATE A DATABASE ISSUE CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 12878	Posted - 2016.03.27 11:03:53 - [2] - Quote Requiem Jofama wrote: First day of summertime, all drops exactly 1h before DT. Did someone forget to set the new servers to UTC? ^^ Nahhh... We'd never do a thing like that... ... CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Explorer C C P C C P Alliance 3136	Posted - 2016.03.27 12:12:20 - [3] - Quote Requiem Jofama wrote: First day of summertime, all drops exactly 1h before DT. Did someone forget to set the new servers to UTC? ^^ Pretty much. All machines in TQ Tech III were set to "UTC Dublin, Edingburg, Lisbon, London", which wasn't the UTC we wanted. EVE Time is UTC (-¦0) all year round but when different machines have different ideas about the time then things break. Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Explorer C C P C C P Alliance 3136	Posted - 2016.03.27 12:18:50 - [4] - Quote Eagles Beak wrote: Noone haven't suggested it yet so i call it. Did you remember to feed the hamster before easter? ^^ We're flying chocolate into the datacenter right now! Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Explorer C C P C C P Alliance 3136	Posted - 2016.03.27 12:20:54 - [5] - Quote Kaskarov wrote: Bought and tried to redeem via alt some multiple pilot training certificates just before dat DT - aurum spent, Certificates dissappeared from redeem system and didnt appear at station =( Please contact Customer Support. Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer


CCP Explorer C C P C C P Alliance 3138	Posted - 2016.03.27 13:56:40 - [6] - Quote Indahmawar Fazmarai wrote: CCP Explorer wrote: Requiem Jofama wrote: First day of summertime, all drops exactly 1h before DT. Did someone forget to set the new servers to UTC? ^^ Pretty much. All machines in TQ Tech III were set to "UTC Dublin, Edingburg, Lisbon, London", which wasn't the UTC we wanted. EVE Time is UTC (-¦0) all year round but when different machines have different ideas about the time then things break. Don't worry, we love you. CCP wouldn't be the same without a "CCP Bigthumbs" to mess things each now and then... I blame British Summer Time (BST) https://www.youtube.com/watch?v=84aWtseb2-4 To explain a bit, since the original post mentions "database issues": At no point was any data at risk and "99.9%" of the cluster just uses UTC regardless of timezones. In the vast majority of cases if the timezone is incorrect on a blade the only impact is that server-side logging from the nodes on that blade are off by the timezone error. But there is one important component that uses the local time, and that's the SQL Server Agent scheduling. TQ's daily auto-reboot is one part the cluster itself, which was planning for 11:00 UTC, and one part the daily downtime jobs, which the database planned for 11:00 local time, which this morning was 10:00 UTC. When the downtime jobs ran on the live cluster, it crashed. Erlendur S. Thorsteinsson \| Senior Development Director \| EVE Online // CCP Games \| @CCP_Explorer

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