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Hix Teyr
Love In Alderaan Places
0
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Posted - 2016.06.23 22:34:14 -
[1] - Quote
I love this game. I really do. I have (had) multiple accounts. I've played this game for six years (not on this toon). I've even paid for the game. I'm a sap and I love playing. I'm willing to pay for a service I enjoy.
Now, here's where I get a bit confused with how I'm being treated. I honestly don't know how to get CCP's attention. I've made multiple replies to them in my petition threads. More than a month ago now, my accounts were all hacked. Before you start flaming, I more than likely downloaded a key logger, it's not someone I know, I don't give out my passwords, etc. That's not the point. What's done is done.
I immediately filed petitions with CCP and a dev got back to me. Cool! He even escalated to a senior dev. Even cooler!
Then? Nothing. Literally nothing. I've asked for status updates, account updates, etc. I've heard zero back. It's been more than a month since the initial contact. And just over a month since they've responded to me.
Is this how CCP treats its customers? Lower a curtain and hope I go away? No. I will not go quietly into the night. I want to play this game again. I want to fly with my friends again.
This is terrible customer service. If they won't reply to my petitions, then maybe they will reply to a forum post. Who knows? Anything is worth a shot at this point, instead of being ignored. |
Dirty Forum Alt
Royal Amarr Institute Amarr Empire
78
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Posted - 2016.06.23 22:43:09 -
[2] - Quote
#1 - Their customer service is swamped at the moment. It sucks, but they are doing all they can - they are only human you know. Settle in to wait as long as it takes - eventually they'll get back to you, but it may not be soon. Particularly as a lot of people have been hacked lately.
(incidentally, I suspect this coincides with some other major password hacks I've heard of not too long ago - are you using the same usernames/passwords here as in other places perhaps? You don't have to answer - but if so that may be the issue. In any case you aren't the only one)
#2 - CCP will respond to you here - but not the way you are hoping. The forum moderators aren't in that part of CCP - they are just going to lock your topic. Try not to take it personally. |
Spazzy Fit
Citalopram Appreciation Society
17
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Posted - 2016.06.24 05:21:00 -
[3] - Quote
Hix Teyr wrote:If they won't reply to my petitions, then maybe they will reply to a forum post. Who knows? Anything is worth a shot at this point, instead of being ignored.
They won't. ISD, however, will.
One compliment I will give you is that you are updating your petition, not creating new ones. At least you show common sense there. |
Pak Narhoo
Splinter Foundation
1742
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Posted - 2016.06.24 05:34:59 -
[4] - Quote
You got a reply.
On reddit.
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Yourmoney Mywallet
Jita Institute of Applied Monetary Manipulation
1082
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Posted - 2016.06.24 08:51:37 -
[5] - Quote
Pak Narhoo wrote:You got a reply. On reddit. At first I was just gonna post a sarcastic "lol" but then I realized that this could actually be true... |
Pak Narhoo
Splinter Foundation
1743
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Posted - 2016.06.24 11:00:55 -
[6] - Quote
Yourmoney Mywallet wrote:Pak Narhoo wrote:You got a reply. On reddit. At first I was just gonna post a sarcastic "lol" but then I realized that this could actually be true...
Could? How dare you doubt CCP favoring reddit over their own (somewhat crappy) forum?
https://www.reddit.com/r/Eve/comments/4pji9i/accounts_hacked_ccps_reaction_is_to_not_talk_to_me/
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ISD Max Trix
ISD Community Communications Liaisons
274
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Posted - 2016.06.24 11:19:30 -
[7] - Quote
Investigations take a bit, in addition to the back log of tickets the system has.
Thread closed for redundancy.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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