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Thread Statistics | Show CCP posts - 0 post(s) |
Yoshijin
Carebear heaven
0
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Posted - 2016.07.14 11:31:41 -
[1] - Quote
Sorry if this is not the correct section, but noticed that I opened a ticket on Sunday and it hasnt been looked at. Last time I opened a support ticket, CCP was fairly quickly in ready and addressing my concerns.
Is there a big backlog? |
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
6105
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Posted - 2016.07.14 11:50:15 -
[2] - Quote
Depends a lot on what the ticket is about
Woo! CSM XI!
Fuzzwork Enterprises
Twitter: @fuzzysteve on Twitter
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Sequester Risalo
Semiki Minerals and Missiles Company Ltd.
216
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Posted - 2016.07.14 11:52:53 -
[3] - Quote
The GMs are busy scanning the forums looking for service complaints so they may priorize. |
Doc Fury
Furious Enterprises
8307
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Posted - 2016.07.14 13:05:37 -
[4] - Quote
Yoshijin wrote:
Is there a big backlog?
Only on days that end in "y".
Gÿ+
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper: 'Hodor'.
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Shallanna Yassavi
Imperial Academy
Amarr Empire
253
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Posted - 2016.07.14 13:09:53 -
[5] - Quote
Don't hit the fire hydrant next time. If you hit a beehive instead, nobody will want to get close enough to give you a ticket.
A signature :o
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Memphis Baas
1712
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Posted - 2016.07.14 13:32:46 -
[6] - Quote
The average wait time on tickets is about 1 week, and CCP doesn't update the ticket just to tell you that they received it, like other games do. If you've created the ticket and it has a ticket number, then they received it. When they get to it, they will typically resolve the matter in an efficient way; EVE has pretty good ticket responses, and they're competent at resolving issues. You just have to be patient.
They try to prioritize stuck, harassment, or billing tickets, so you may see a 1-3 day response time on those issues. But otherwise it's about a week, maybe even 2 weeks, if they have to check the server logs thoroughly before they reimburse you ships, items, or ISK. |
Mortlake
Devils Rejects 666
2332
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Posted - 2016.07.14 13:34:23 -
[7] - Quote
Priority is given dependent on the nature of the ticket. As with all support systems there are peaks and troughs in demand.
Father to a murdered son. Husband to a murdered wife. Truth be told, I've been pretty unlucky.
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ISD Max Trix
ISD Community Communications Liaisons
280
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Posted - 2016.07.14 15:50:13 -
[8] - Quote
See messages above, locked for redundancy.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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