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Oritar
Amarr
Shadows of the Dead
Aftermath Alliance
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Posted - 2007.03.19 12:10:00 -
[1]
Anyone not beeing able to conect to tranquility?
12:11 eve time.
=DeluXe Pod= /tm/ The new way to drift in space -Buy it at nearest station or contact me for prompt delivery. |
MailFan
Horizon.Inc
Dark Matter Coalition
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Posted - 2007.03.19 12:11:00 -
[2]
Nope still down.
Thought for a second they moved to patchday forward.
--
I'm in this mood because of scorn. I'm in a mood for total war
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Oritar
Amarr
Shadows of the Dead
Aftermath Alliance
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Posted - 2007.03.19 12:11:00 -
[3]
right.... my news window just updated. no need to reply 
=DeluXe Pod= /tm/ The new way to drift in space -Buy it at nearest station or contact me for prompt delivery. |
Drakar Verge
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Posted - 2007.03.19 12:12:00 -
[4]
Mine says down til 12:20 due to hardware issues
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Gunner
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Posted - 2007.03.19 12:19:00 -
[5]
 Originally by: Drakar Verge
Mine says down til 12:20 due to hardware issues
No no no, it says Issues with NEW hardware are preventing startup. They just sneaked in some new stuff ahead of schedule (patch is tomorrow namely) and ****** up.
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Space Runt
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Posted - 2007.03.19 12:23:00 -
[6]
I think you'll find hardware and software updates are done almost daily... however things normally go so smooth that we don't notice... just occasionally something gets messed up like today so the servers are a bit late
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Gunner
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Posted - 2007.03.19 12:26:00 -
[7]
I'm afraid this happens a lot, especially around patch dates. It's not normal if you were trying to say that.
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Space Runt
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Posted - 2007.03.19 12:29:00 -
[8]
Originally by: Gunner
I'm afraid this happens a lot, especially around patch dates. It's not normal if you were trying to say that.
yep due to reasons i stated above... they sneak in stealth patches server side to help lighten load on the patch day...
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Lex Kram
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Posted - 2007.03.19 12:31:00 -
[9]
Bring Autocannons online, set Ammo selection to Flame, Target CCP acquired......
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Jadice Dreamshifter
Gallente
The New Genesis
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Posted - 2007.03.19 12:36:00 -
[10]
hehe, bubbles again ^^
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Drakar Verge
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Posted - 2007.03.19 12:40:00 -
[11]
9 more minutes :/
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D'Anubius
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Posted - 2007.03.19 12:42:00 -
[12]
As I thought... CCP every time updates something (hardware or software) the game will stop for a while... May be they should employ techs and devs who adepts at theier job...
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Volucer S
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Posted - 2007.03.19 12:46:00 -
[13]
 Starting up! 6 mins
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Geee69
Molden Heath Syndicate
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Posted - 2007.03.19 12:53:00 -
[14]
Edited by: Geee69 on 19/03/2007 12:50:00
the "4,3,2,1" issue again...
and the server stay down
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Maureen D
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Posted - 2007.03.19 12:54:00 -
[15]
and down again.. djeez.. how many times have we seen this problem allrdy ?
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Gharthak
Gallente
The 5 Amigo's LLC.
NxT LeveL
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Posted - 2007.03.19 12:55:00 -
[16]
CCP needs to do their little hardware upgrades when they have schedualed downtime.. Would that make too much sense?
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Geee69
Molden Heath Syndicate
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Posted - 2007.03.19 12:55:00 -
[17]
and hown many times will we see in the future 
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Morgassana
Caldari
JuBa Corp
Lotka Volterra
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Posted - 2007.03.19 12:58:00 -
[18]
have some patience... CCP works hard at spending our money :)
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D'Anubius
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Posted - 2007.03.19 12:58:00 -
[19]
Originally by: Gharthak
CCP needs to do their little hardware upgrades when they have schedualed downtime.. Would that make too much sense?
The problem isn't that they doing upgrades in scheduled DT... the probelm is that every upgrades causing problems... I just can say that I said before some posts...
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Space Runt
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Posted - 2007.03.19 13:00:00 -
[20]
Originally by: Gharthak
CCP needs to do their little hardware upgrades when they have schedualed downtime.. Would that make too much sense?
it's not that simple.. they try to do any upgrades hardware or server hotfixes (software) during the 1hour DT if they think the upgrade will take longer they do normally put out a warning (like with tom's patch) but sometimes things go wrong and you end up with things like today...
sadly there isn't alot we can do about it apart from leave CCP to find the problem and fix it..
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Nathan O'neill
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Posted - 2007.03.19 13:00:00 -
[21]
I have to comment on something I'm sure many people have said before, why is CCP persisting with a 1 hour down time? With the current technology available (and I should know, I do this for a living for a huge company (150,000+ employees), 100% uptime is not just possible but expected. If I was to tell a client that they would loose 1 hour per day for maintenance I would be out of a job and I think it's about time CCP started looking at ways to ensure 100% uptime. Otherwise, why not give us a 1/24 discount on our monthly fees?
Also, the sheer volume of "unplanned" outages are unacceptable for a company which derives it's income from connected clients. We have systems which have more than 32,000 connected users and again, to take it offline for 5 minutes let alone 1 hour every day is not acceptable.
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HaloGoin
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Posted - 2007.03.19 13:01:00 -
[22]
Originally by: Nathan O'neill
I have to comment on something I'm sure many people have said before, why is CCP persisting with a 1 hour down time? With the current technology available (and I should know, I do this for a living for a huge company (150,000+ employees), 100% uptime is not just possible but expected. If I was to tell a client that they would loose 1 hour per day for maintenance I would be out of a job and I think it's about time CCP started looking at ways to ensure 100% uptime. Otherwise, why not give us a 1/24 discount on our monthly fees?
Also, the sheer volume of "unplanned" outages are unacceptable for a company which derives it's income from connected clients. We have systems which have more than 32,000 connected users and again, to take it offline for 5 minutes let alone 1 hour every day is not acceptable.
I cannot agree more mate
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Norcuron
Caldari
Community for Justice
G.U.A.R.D.
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Posted - 2007.03.19 13:02:00 -
[23]
Edited by: Norcuron on 19/03/2007 13:15:08
Yep. Another "update" that went wrong.
I really ask myself one thing: Why do they have to fix stuff today when there is a scheduled extended downtime tomorrow?
Especially hardware issues.. since they never caused any trouble in the past^^
Did anyone ever think about or tried to get lost skilltime back from CCP? My skill was schedulled at about 10 Minutes after server restart.... you know what I mean.
I have to agree with Nathan:
It would be a nice move for CCP to come forward and at least compensate the "unexpected" downtimes.
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Maureen D
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Posted - 2007.03.19 13:02:00 -
[24]
Originally by: Nathan O'neill
I have to comment on something I'm sure many people have said before, why is CCP persisting with a 1 hour down time? With the current technology available (and I should know, I do this for a living for a huge company (150,000+ employees), 100% uptime is not just possible but expected. If I was to tell a client that they would loose 1 hour per day for maintenance I would be out of a job and I think it's about time CCP started looking at ways to ensure 100% uptime. Otherwise, why not give us a 1/24 discount on our monthly fees?
Also, the sheer volume of "unplanned" outages are unacceptable for a company which derives it's income from connected clients. We have systems which have more than 32,000 connected users and again, to take it offline for 5 minutes let alone 1 hour every day is not acceptable.
i second this... do the math guys. They earn tons of money, but i sometimes get the feeling they dont even think about things good when bringing in new nodes. Every new node the last three weeks has caused the SAME trouble. |
Rezerwowy Pies
Caldari
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Posted - 2007.03.19 13:06:00 -
[25]
Originally by: Nathan O'neill
I have to comment on something I'm sure many people have said before, why is CCP persisting with a 1 hour down time? With the current technology available (and I should know, I do this for a living for a huge company (150,000+ employees), 100% uptime is not just possible but expected. If I was to tell a client that they would loose 1 hour per day for maintenance I would be out of a job and I think it's about time CCP started looking at ways to ensure 100% uptime. Otherwise, why not give us a 1/24 discount on our monthly fees?
TRUE TRUE TRUE
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Drakar Verge
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Posted - 2007.03.19 13:09:00 -
[26]
cmon please work this time baby
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Xar Zhun
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Posted - 2007.03.19 13:11:00 -
[27]
Not trying to justify CCP but...........
This game is complex, just think of the serverside transactions that go on every day with 30000+ players, the number of jump, combats etc etc etc
each one will leave a foot print on the serverside and to be honest think of it this way.
dont clean your home for a week and see how much it smells then.
Other than that where is some official notification of what the $$$$ is going on?
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Xar Zhun
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Posted - 2007.03.19 13:12:00 -
[28]
Second bounce
9 minutes and counting
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Nathan O'neill
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Posted - 2007.03.19 13:16:00 -
[29]
Originally by: Xar Zhun
Not trying to justify CCP but...........
This game is complex, just think of the serverside transactions that go on every day with 30000+ players, the number of jump, combats etc etc etc
each one will leave a foot print on the serverside and to be honest think of it this way.
dont clean your home for a week and see how much it smells then.
Other than that where is some official notification of what the $$$$ is going on?
Believe me, I completely understand the inherant complexities with this sort of environment, however, my expectations are along the lines of what is not just common place, but demanded in business critical applications and services in a corporate environment. That is, multi homed redundancy ensuring 100% uptime. The simple fact is that consumers now demand access to products and services 100% of the time and as such companies are finding ways of making that happen. Things like load balancing, virtual servers, clustering, online db maintenance etc are not new technologies and are used to make systems which handle significantly more important and higher volumes of data than gaming (i.e. retail, banks etc) 100% SLA guaranteed 24/7 operations.
My point is that it is unacceptable that CCP have not implemented or are working towards this goal. To have a hardware upgrade or swapout in a blade or clustered environment take out your mission critical application is not just poor customer service it's absolutely unacceptable in this environment (especially given how much $$ is thrown at CCP every month in subscriptions).
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Sonya Rayner
Amarr
Unicorn Enterprise
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Posted - 2007.03.19 13:17:00 -
[30]
I wonder what'll happen tomorrow :D Oh well, seems like no eve for today ^^
____________________
couldn't resist... sorry... |
Volucer S
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Posted - 2007.03.19 13:17:00 -
[31]
I dont think CCP gains tons of money.
Threre are ~150000 subscribers * 15 $ a month= $2 250 000
But many users buy timecards for ISKs, so CCP gains much less money.
And u should subtract value of servers and server service, employees payments( programmers, GMs,moderators), advertisment, Offices rent, taxes e.t.c.
And they need money for their new projects...
Nauthan and Maureen, are you so greedy, that $15/month is too much?
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Nathan O'neill
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Posted - 2007.03.19 13:19:00 -
[32]
Originally by: Volucer S
I dont think CCP gains tons of money.
Threre are ~150000 subscribers * 15 $ a month= $2 250 000
But many users buy timecards for ISKs, so CCP gains much less money.
And u should subtract value of servers and server service, employees payments( programmers, GMs,moderators), advertisment, Offices rent, taxes e.t.c.
And they need money for their new projects...
Nauthan and Maureen, are you so greedy, that $15/month is too much?
Sorry mate, I think you've completely missed the mark on this. This has nothing to do with greed but with good business and current market expectations. In no company that I've ever worked in that has mission critical applications which run 24/7 is 1 hour a day down time acceptable.
Regardless of how much the individual pays for access, the technology is available and very commonplace to enable 100% uptime to be achieved.
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Norcuron
Caldari
Community for Justice
G.U.A.R.D.
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Posted - 2007.03.19 13:23:00 -
[33]
Originally by: Volucer S
I dont think CCP gains tons of money.
Threre are ~150000 subscribers * 15 $ a month= $2 250 000
But many users buy timecards for ISKs, so CCP gains much less money.
And u should subtract value of servers and server service, employees payments( programmers, GMs,moderators), advertisment, Offices rent, taxes e.t.c.
And they need money for their new projects...
Nauthan and Maureen, are you so greedy, that $15/month is too much?
Question for you: Where do you think timecards come from? The toothfairy? CCP earns a lot through "Timecode for ISK" sellers. Do you think, they implemented a feature for this on their own website if they wouldn¦t gain/earn anything from it?¯
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Drakar Verge
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Posted - 2007.03.19 13:24:00 -
[34]
umm Excuse me if i'm wrong, but isnt eve the only game the runs 30,000+ concurrent users? I dont think anyone has experience there, so dont be so quick to judge. I think the developers at eve do a good job of adding things to the game, unlike some of the mmo's I've played.. It really ****es me off but I think they have good intentions, but maybe bad implementation.
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Xar Zhun
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Posted - 2007.03.19 13:24:00 -
[35]
All very true, but CCp are looking at it froma business point of view, quite simply that they dont have to provide 24/7 access as it is not in line with the market ie other MMOs
I have come from Star Wars Galaxies to play EVE and let me say if you think this is unacceptable try playing SOE games
Noone can play 24/7, and a forced logout is in my opinion a great idea to stop "macro" farmers and miners, but it bugs me why they choose 12pm GMT as their downtime and not overnight (okay pay the server monkeys overtime itll be worth it)
Anyways looks like its back up hi hi hurraz
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HaloGoin
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Posted - 2007.03.19 13:25:00 -
[36]
Originally by: Volucer S
I dont think CCP gains tons of money.
Threre are ~150000 subscribers * 15 $ a month= $2 250 000
But many users buy timecards for ISKs, so CCP gains much less money.
And u should subtract value of servers and server service, employees payments( programmers, GMs,moderators), advertisment, Offices rent, taxes e.t.c.
And they need money for their new projects...
Nauthan and Maureen, are you so greedy, that $15/month is too much?
Those time cards are paid for......
2,250,000 is a lot of money to make per month you know..
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Maureen D
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Posted - 2007.03.19 13:26:00 -
[37]
this indeed has nothing to do with greed... we pay for service. And imho the service isnt that good.
Especially if server administrators do need +5 reboots to see that the cluster still isnt coming up...
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Helix Fluxx
Caldari
Contempo Enterprises
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Posted - 2007.03.19 13:31:00 -
[38]
It's up. Slow, but up nonetheless.
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Nathan O'neill
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Posted - 2007.03.19 13:33:00 -
[39]
Originally by: Drakar Verge
umm Excuse me if i'm wrong, but isnt eve the only game the runs 30,000+ concurrent users? I dont think anyone has experience there, so dont be so quick to judge. I think the developers at eve do a good job of adding things to the game, unlike some of the mmo's I've played.. It really ****es me off but I think they have good intentions, but maybe bad implementation.
Very possibly the only game that has 30,000 concurrent users but by no means is this the only application, database, website etc that has this sort of traffic. At the end of the day CCP and all other online game providers are in the business of providing an experience, entertainment or whatever else you derive from the game. People are geared towards instant access these days and most companies can provide this, i.e. online shopping 24/7, instant game downloads, instant movie downloads, virtual learning through universities, etc etc...
I guess the question I have is why the business model of CCP is to still take their main income source offline for 1/24th of their available time when other options do exist and it causes problems for their users. Also, why are hardware upgrades being done which regularly take offline the whole product offering. To me it doesn't make a whole lot of sense...
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Norcuron
Caldari
Community for Justice
G.U.A.R.D.
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Posted - 2007.03.19 13:34:00 -
[40]
Originally by: Drakar Verge
umm Excuse me if i'm wrong, but isnt eve the only game the runs 30,000+ concurrent users? I dont think anyone has experience there, so dont be so quick to judge. I think the developers at eve do a good job of adding things to the game, unlike some of the mmo's I've played.. It really ****es me off but I think they have good intentions, but maybe bad implementation.
Some people, including me, on the other side think, that instead of adding new content and features to game, developers should try and fix the old ones first. And EVE has some issues, believe me
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Larshus Magrus
Chosen Path
Lotka Volterra
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Posted - 2007.03.19 13:34:00 -
[41]
Edited by: Larshus Magrus on 19/03/2007 13:31:59
Originally by: Nathan O'neill
I have to comment on something I'm sure many people have said before, why is CCP persisting with a 1 hour down time? With the current technology available (and I should know, I do this for a living for a huge company (150,000+ employees), 100% uptime is not just possible but expected. If I was to tell a client that they would loose 1 hour per day for maintenance I would be out of a job and I think it's about time CCP started looking at ways to ensure 100% uptime. Otherwise, why not give us a 1/24 discount on our monthly fees?
Also, the sheer volume of "unplanned" outages are unacceptable for a company which derives it's income from connected clients. We have systems which have more than 32,000 connected users and again, to take it offline for 5 minutes let alone 1 hour every day is not acceptable.
I to support systems where 4 9's uptime is a must. I hazard to guess you are using an OS, like mine which supports hot swapping of hardware, process migration, ect.
The problem, the REAL problem, with CCP isn't their lack of effort. Its the OS the INSIST on running the servers on. Microsoft does NOT have a mission critical server OS. It does NOT support sophisticated hot hardware swaps. IT does NOT support node virtualization. It does NOT support process migration. It DOES suck for a 4 9's system.
In the real world you would simply hot upgrade the hardware. If that was not permitted you would migrate the processes off to a spare node, in real time, do the hardware upgrade, then migrate them back. The end user would never notice.
Microsoft's OS's are a JOKE for critical server applications.
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Nathan O'neill
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Posted - 2007.03.19 13:44:00 -
[42]
Originally by: Larshus Magrus
Edited by: Larshus Magrus on 19/03/2007 13:31:59
I to support systems where 4 9's uptime is a must. I hazard to guess you are using an OS, like mine which supports hot swapping of hardware, process migration, ect.
The problem, the REAL problem, with CCP isn't their lack of effort. Its the OS the INSIST on running the servers on. Microsoft does NOT have a mission critical server OS. It does NOT support sophisticated hot hardware swaps. IT does NOT support node virtualization. It does NOT support process migration. It DOES suck for a 4 9's system.
In the real world you would simply hot upgrade the hardware. If that was not permitted you would migrate the processes off to a spare node, in real time, do the hardware upgrade, then migrate them back. The end user would never notice.
Microsoft's OS's are a JOKE for critical server applications.
I would go one step further and say that regarless of OS you should build your infrastructure in such a way that a single component can not affect the whole product, whether that component is a CPU, OS, blade or hard disk. While many of the MS os's don't support some more advanced hardware swapouts, many manufacturers can provide hot swappable components and as such it's the overall design that needs to be redundant regardless of what is being used to achieve the result.
CCP should be able to install new blades or bypass faulty blades without affecting the entire cluster. If an installation failes, the blade should be able to be pulled from servicing the game without affecting it's uptime.
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Space Runt
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Posted - 2007.03.19 14:46:00 -
[43]
Originally by: Xar Zhun
All very true, but CCp are looking at it froma business point of view, quite simply that they dont have to provide 24/7 access as it is not in line with the market ie other MMOs
I have come from Star Wars Galaxies to play EVE and let me say if you think this is unacceptable try playing SOE games
Noone can play 24/7, and a forced logout is in my opinion a great idea to stop "macro" farmers and miners, but it bugs me why they choose 12pm GMT as their downtime and not overnight (okay pay the server monkeys overtime itll be worth it)
Anyways looks like its back up hi hi hurraz
the reason the DT is at that time is because the servers are based in London... so having the DT at 00:00 would mean CCP would need ppl to come o=in and work overnight to do this, and to top it the majority of the players are US (or similar TZ) based so again having DT at those times isn't good business sense...
and guys get over it.. you agreed to the EULA which states that we pay to have EVE accounts NOT uptime.. if CCP really wanted they could run the server from 00:00 -> 00:10 every day.. I have played other MMORPGs and they all have issues EVE is by far the most stable and best one I have came across..
And yes (can't remember name) Banks etc have to use server setups 24/7 so yes theoreticly (sp?) EVE can run 24/7 but I don't think you realise how complex EVE is.. as far as I know the banks have simple databases that need updating (normally completed overnight when banks etc are closed) I know where I work the databases are uploaded over night EVE has thousands of 'incidents' every minute
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