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Thread Statistics | Show CCP posts - 2 post(s) |
JForce
Black Lance
Against ALL Authorities
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Posted - 2007.03.19 13:01:00 -
[1]
Of course as soon as I say the words "I work in I.T." I'm bound to be flamed. But I do
And funnily enough I work in an area responsible for any changes, and the required release of that change, into the production environment.
What I find unusual is the number of startup issues that occur due to changes made.
Firstly, most are changes the community isn't told about.
We know to set a long skill on patch day, and to be patient till it comes up. We know that it won't come up when you say it will. That is normal.
However when you make changes, ANY changes to your production environment, you are taking a risk. And it seems to me that your risk-assessment procedures are poor at best.
It's about managing expectations. We expect Tranquility to start up again at 12. Why? Because you haven't messed with it at all.
If you're going to mess with it, in any way, then TELL US. That way we can expect to have an extended outage.
I'm not going to comment on refunds etc, because updates are needed and outages happen.
However CCP IMHO have poor change and release processes, and poor management of customer expectations around them.
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JForce
Black Lance
Against ALL Authorities
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Posted - 2007.03.20 01:26:00 -
[2]
Thanks to the mod team for re-opening my thread
And yes of course CCP are doing what they can as far as lessening the risks etc.
But they should know better than everyone the environment they're dealing with, and by that I mean the gaming one.
One poster asked if I would notify every person if were doing a minor hardware upgrade etc. The answer to that is that yes we would. Every time. We have to. But it's not a valid comparison....because only about 25% of our systems are 24/7. So if we make a change to a system outside of its agreed operating hours then it's a 0 impact change.
We all know that Eve players are insane people. We're them. Every single day there are thousands of people sitting around waiting to log in after DT...to play. To change a skill. To complete a market order. Then go to bed/work/out.
The best analogy I can think of is that you own a restaurant, a very popular restaurant. Your restaurant opens each day at 12. Every day hundreds of people line up outside to come in.
If you know that one day you're having the dining room re-painted, and that the plan is for the painters to finish by 12, but there's always the chance for it to go longer...then you'd tell people. You'd put a sign up a few days before. So your regular customers wouldn't line up outside at 11:45. Maybe they'd plan to eat elsewhere that day, or they'd drop by an hour later.
Manage expectations CCP. We still love you, but take note of what is some nice constructive feedback in this thread
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JForce
Black Lance
Against ALL Authorities
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Posted - 2007.03.20 02:13:00 -
[3]
 Originally by: Cadela Fria
Why whould they? If you're telling me they don't already know these things, then I laugh.
Of course they know all this. It's just like I said in my last post. For some reason everybody is a darn expert and knows better then CCP these days.
It's just friggin silly.
No offence intended
Well the problem is that there ARE people here who are experts at some things. That's not to say that CCP aren't.
But I can confidently tell you that CCP aren't following industry best-practise with this. No one says they have to.
But that's why you have to endure moaning thread after moaning thread when DT goes long cause an non-advertised change goes wrong.
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JForce
Black Lance
Against ALL Authorities
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Posted - 2007.03.22 13:14:00 -
[4]
Once again we see startup issues, affecting thousands of pilots. Problem Management time?
How are these issues investigated and tracked I wonder?
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JForce
Black Lance
Against ALL Authorities
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Posted - 2007.03.22 13:22:00 -
[5]
Originally by: heheheh
Edited by: heheheh on 22/03/2007 13:14:08
Mummy mummy i want it now !!
Why dont you try reading the thread? Perhaps then you'll see there's no whining, no "fix it now", just a civil discussion on the way CCP manage their DT startup problems.
Try not posting straight out of your ******* next time.
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JForce
Black Lance
Against ALL Authorities
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Posted - 2007.03.22 13:23:00 -
[6]
Originally by: Presidente Gallente
Edited by: Presidente Gallente on 22/03/2007 13:16:48
Should I tell you something: I can understand BUT I can live with it. And you should LEARN to.
EVE is not the center of my reallife. I pay EUR 10,00 per months which means: 33 euro cent a day.
I am working with hardware since 20 years. I know all the simple to complex problems I have with a single PC.
So I understand that CCP is dealing with state of the art concepts to make EVE happen.
From this POV I see no reason to have the right to demand something because I pay simple EUR 10,00 per month.
Let them do their job, be patient ... CCP will not leave us alone.
And: an unexpected downtime is a great advantage to let me cool down and concentrate on RL stuff.
OVER! OUT!
Pres
However if you had a dozen POSs to refuel and defend and manufacturing to deal with and things like that, you might expect to come on and play.
And if you weren't able to, to be told in advance when they make changes that could go wrong.
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