| Pages: 1 2 :: [one page] |
|
|
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Greygal
Redemption Road
Affirmative.
503
   |
Posted - 2016.10.03 14:19:47 -
[1] - Quote
About 45 days ago, I moved a bunch of stuff out of a citadel using asset safety. Although it is NOT INTUITIVE AT ALL, did get all my personal assets out of asset safety and delivered, paying the 15% fee. (open each can, then click-drag all items to item hangar, pop-up window pops up telling you how much it will cost, pay it, done).
However, I have a corporation asset safety can, that I cannot get to at all. It has been delivered to the nearest lowsec system, it shows in the inventory window, it shows on the "impounded" tab of the corporation assets window, but nothing I do lets me get the assets out of the can.
http://puu.sh/rwjuo/438ab2bfea.png
Right clicking, dragging, double-clicking, nothing works.
I have rented a corp office in the system.
Ideas?
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Piugattuk
Lima beans Corp
487
|
Posted - 2016.10.03 14:43:49 -
[2] - Quote
By impounded it means there is an outstanding bill by either you or your previous Corp, if you had the roles or someone else you need to clear the bill with the station owner. |
Greygal
Redemption Road
Affirmative.
503
|
Posted - 2016.10.03 14:49:51 -
[3] - Quote
There is no way to pay via the impound mechanism.
I can't find a way to pay to release my corporation/alliance assets from Asset Safety at all, I'm completely stumped.
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
March rabbit
Mosquito Squadron
The-Culture
1920
|
Posted - 2016.10.03 14:55:28 -
[4] - Quote
The most right way is to make a support ticket.
And to let us know about right steps.
The Mittani: "the inappropriate drunked joke"
|
Greygal
Redemption Road
Affirmative.
503
|
Posted - 2016.10.03 15:12:28 -
[5] - Quote
Heh, just submitted a support ticket about a minute after you posted that!
I'm really stumped. Tried everything can think of, googled seven pages deep.
Will share how to do it once I find out!
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
ISD Max Trix
isd community communications liaisons
376
|
Posted - 2016.10.03 15:30:00 -
[6] - Quote
Just off the walll thinking here. Do you have roles to accept contracts for the corp and to receive items for the corp?
In fact, do you have full and unlimited roles?
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
|
Greygal
Redemption Road
Affirmative.
503
|
Posted - 2016.10.03 15:32:33 -
[7] - Quote
ISD Max Trix wrote:Just off the walll thinking here. Do you have roles to accept contracts for the corp and to receive items for the corp?
In fact, do you have full and unlimited roles?
Yes, I'm the CEO.
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
ISD Max Trix
isd community communications liaisons
377
|
Posted - 2016.10.03 15:36:44 -
[8] - Quote
Are you accessing remotely or in station?
Edit: Poked SYAD and the BH just going over the questions they may ask.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
|
Greygal
Redemption Road
Affirmative.
503
|
Posted - 2016.10.03 15:42:33 -
[9] - Quote
I've tried both remotely and in station. Have been trying everything I can think of since last week :)
Am sitting in the station right now, in fact!
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
ISD Max Trix
isd community communications liaisons
377
|
Posted - 2016.10.03 15:48:13 -
[10] - Quote
Alright, I will tell them, odds are they are going to say file a support ticket and bug report. The GMs naturally have more abilities to handling things. Please keep us informed.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
|
|
|
Shae Tadaruwa
Science and Trade Institute
Caldari State
1127
|
Posted - 2016.10.03 15:48:55 -
[11] - Quote
Worth posting this to Reddit Graygal.
There's possibly a lot more experience with asse safety mechanics amongst the posters there than here.
Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
|
Greygal
Redemption Road
Affirmative.
503
|
Posted - 2016.10.03 15:49:19 -
[12] - Quote
Thank you for trying!
I have filed a support ticket already, and depending upon their response, I'll file a bug report if needed. Will update here when I know more!
Edit: Like the Reddit idea, will post there as well!
GG
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Marsha Mallow
2943
|
Posted - 2016.10.03 17:26:17 -
[13] - Quote
I've got this problem on an alt corp too, thanks for posting this. Thought it was just me. I'll submit a ticket as well.
Ripard Teg > For the morons in the room:
Sweets > U can dd my face any day
|
Tau Cabalander
Retirement Retreat
Working Stiffs
6436
|
Posted - 2016.10.04 02:40:10 -
[14] - Quote
https://support.eveonline.com/hc/en-us/articles/208289365-Asset-Safety |
Violet Hurst
Fedaya Recon
93
|
Posted - 2016.10.04 08:29:21 -
[15] - Quote
Another shot in the dark here: Did you check if there is enough money in the corp wallet? |
Greygal
Redemption Road
Affirmative.
504
|
Posted - 2016.10.04 14:04:27 -
[16] - Quote
You can redeem your items from asset safety for free to a citadel in the same system up until the time they are automatically delivered (typically 20 days) as mentioned in that article.
Yup, plenty of money in the corp wallet. The problem is I'm not getting an option to pay! The asset safety wrapper/can around our corp/alliance assets is locked, and there is no way to get it unlocked, there is no option to pay, I can't drag it to the corp hangar or anyplace else, I can't open the can to view the contents (much less drag the contents), right-click just shows "show info", double-click does nothing, nothing I do does anything at all.
I have not had a response to the support ticket so far, although it HAS been assigned. As Marsha Mallow (great name!) has indicated he/she has the same problem, I am submitting a bug report on this today also.
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Greygal
Redemption Road
Affirmative.
504
|
Posted - 2016.10.04 14:39:21 -
[17] - Quote
Bug report No. EBR-94630 filed.
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Eli Stan
Center for Advanced Studies
Gallente Federation
631
|
Posted - 2016.10.04 15:49:52 -
[18] - Quote
I've no personal experience with the asset safety system. But I'm curious - what do you see when you go to the corp UI, then Assets tab, then Safety sub-tab?
https://support.eveonline.com/hc/en-us/article_attachments/204183839/Safety_corp.PNG
(I assume there's nothing there, as the assets seem to be already delivered, but maybe there's some final step from the Safety sub-tab that needs to be done?)
|
Greygal
Redemption Road
Affirmative.
505
|
Posted - 2016.10.04 16:19:37 -
[19] - Quote
I see nothing there, as the assets were delivered automatically once the 20 day hold was over. 
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Eli Stan
Center for Advanced Studies
Gallente Federation
631
|
Posted - 2016.10.04 16:53:43 -
[20] - Quote
Greygal wrote:I see nothing there, as the assets were delivered automatically once the 20 day hold was over.
Is there a bill under Wallet -> Corporation Wallet -> Bills?
|
|
|
Greygal
Redemption Road
Affirmative.
505
|
Posted - 2016.10.04 18:13:03 -
[21] - Quote
Eli Stan wrote:Greygal wrote:I see nothing there, as the assets were delivered automatically once the 20 day hold was over. Is there a bill under Wallet -> Corporation Wallet -> Bills?
Nope!
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Eli Stan
Center for Advanced Studies
Gallente Federation
631
|
Posted - 2016.10.04 18:19:34 -
[22] - Quote
Huh. I cannot think of any other place to look. *scratch head*
|
Greygal
Redemption Road
Affirmative.
505
|
Posted - 2016.10.05 23:06:41 -
[23] - Quote
I received a response to my tickets. The locked asset safety can as depicted in the screenshot in my OP is actually not a "real" asset safety wrapper/can, it's empty. It displays like it does as part of a known issue that is actively being worked on and (I assume) be resolved soon.
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Cristl
501
|
Posted - 2016.10.06 16:29:58 -
[24] - Quote
Greygal wrote:I received a response to my tickets. The locked asset safety can as depicted in the screenshot in my OP is actually not a "real" asset safety wrapper/can, it's empty. It displays like it does as part of a known issue that is actively being worked on and (I assume) be resolved soon.
Cool. It would be great if you could update the original post. |
Greygal
Redemption Road
Affirmative.
505
|
Posted - 2016.10.08 04:17:58 -
[25] - Quote
Good idea, OP has been updated!
What you do for yourself dies with you, what you do for others is immortal.
Free weekly public roams & monthly NewBro new player roams!
Visit Redemption Road or join mailing list REDEMPTION ROAMS for information
|
Vincent Pelletier
Pelletier Imports and Exports
54
|
Posted - 2016.10.08 06:16:56 -
[26] - Quote
Greygal wrote:I received a response to my tickets. The locked asset safety can as depicted in the screenshot in my OP is actually not a "real" asset safety wrapper/can, it's empty. It displays like it does as part of a known issue that is actively being worked on and (I assume) be resolved soon.
That can mean 3 things:
- those assets never existed
- those assets were in a can but are already redeemed and it's simply a ghost
- the assets are still impounded but it's showing them in the wrong container so you can't redeem them, they are however still impounded. just not in THAT container
Did you or the GM figure out which it is? |
Shae Tadaruwa
Science and Trade Institute
Caldari State
1146
|
Posted - 2016.10.08 09:02:11 -
[27] - Quote
Vincent Pelletier wrote:Greygal wrote:I received a response to my tickets. The locked asset safety can as depicted in the screenshot in my OP is actually not a "real" asset safety wrapper/can, it's empty. It displays like it does as part of a known issue that is actively being worked on and (I assume) be resolved soon.
That can mean 3 things: - those assets never existed - those assets were in a can but are already redeemed and it's simply a ghost - the assets are still impounded but it's showing them in the wrong container so you can't redeem them, they are however still impounded. just not in THAT container Did you or the GM figure out which it is?
How about - it's part of a known issue - as Greygal wrote?
Not any of the 3 things it could mean.
Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
|
Vincent Pelletier
Pelletier Imports and Exports
54
|
Posted - 2016.10.08 09:42:40 -
[28] - Quote
feel free to come up with other options. |
Shae Tadaruwa
Science and Trade Institute
Caldari State
1146
|
Posted - 2016.10.08 10:11:30 -
[29] - Quote
Vincent Pelletier wrote:feel free to come up with other options.
Bug.
Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
|
Vincent Pelletier
Pelletier Imports and Exports
54
|
Posted - 2016.10.08 10:21:53 -
[30] - Quote
Shae Tadaruwa wrote:Vincent Pelletier wrote:feel free to come up with other options. Bug.
and the bug is probably one of these 3 options mentioned, I'm simply interested if the GM explained it to the OP. But feel free to continue to be useless. |
|
|
Shae Tadaruwa
Science and Trade Institute
Caldari State
1146
|
Posted - 2016.10.08 10:36:15 -
[31] - Quote
Vincent Pelletier wrote:Shae Tadaruwa wrote:Vincent Pelletier wrote:feel free to come up with other options. Bug. and the bug is probably one of these 3 options mentioned, I'm simply interested if the GM explained it to the OP. But feel free to continue to be useless.
"probably" based on what genius insight?
As for useless, yes seems so. If you think there are only 3 options for bugs to do with this, that is quite useless. really. If you then insist that it's 'probably' one of those 3, then that's even worse than useless because:
1. 'assets never existed': that wouldn't be a bug; and certainly wouldn't involve Greygal trying to redeem aseets that were never owned. +1 for useless possibility
2. 'assets already redeemed': Did you even read Grey's OP? +1 more for useless possibility. She's much smarter then that
3. 'assets still impounded in a different container': So go ahead genius and asnwer Grey's question of how to obtain them. One final +1 for useless possibility based on no actually insight into the code.
******* geneius level of stupid on this forum at times. No wonder everyone has abandoned it for other places. The advice at times is on the ridiculous scale.
Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
|
Vincent Pelletier
Pelletier Imports and Exports
54
|
Posted - 2016.10.08 10:46:40 -
[32] - Quote
OP didn't state if the items shown as impounded were given back by the GM or not, which means we don't know if they actually existed or already were redeemed... or not. Because of not knowing what happened that leaves several options.
1) there's been database issues before where items appeared or disappeared that shouldn't. That could very well be the issue and thus the GM would not have returned the items simply because they never actually existed.
2) regardless of being sure an asset was already redeemed, if it still shows one we and the OP normally will assume it exists, especially if you also tried relogging or clearing cache. That has nothing to do with being smart, it has to do with expecting the game to get it right.
3) OP being (un)able to solve that issue, would it be the case, doesn't in any way affect the validity of the question if it's the case in the first place. Just because it's "an empty container" doesn't mean there can't be a full container with the items that simply isn't getting listed.
Again, we don't know if the items actually existed and were given back by the GM or not. The GM might have explained, however briefly, what the issue was. Which is what I'm interested in. |
|
|
| |
|
| Pages: 1 2 :: [one page] |