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CCP Phantom C C P C C P Alliance 7237	Posted - 2016.11.15 10:15:07 - [1] - Quote The huge expansion EVE Online: Ascension has been deployed on November 15 during an extended downtime. To report issues with the expansion on PC, please post in this thread. If your email address is unverified, you need to verify your email before you can play! WIth EVE Online: Ascension we get free access to EVE Online with the Clone States mechanics, new structures in form of Engineering Complexes to catapult industry game play to a new level, a full revamp of fleet boost mechanics, new mining boost mechanics, a fantastic new fitting simulation, revamp of the Rorqual, phenomena generators for Titans, mining NPCs, a completely overhauled new player experience "Inception", amazing graphic overhauls and a lot more! This expansion is massive The full details of all changes and improvements are available in the patch notes. For general discussion and feedback please use the thread EVE Online: Ascension - General feedback (PC). For Mac users, please use the thread EVE Online: Ascension - Mac feedback and issues. CCP Phantom - Senior Community Developer


CCP Phantom C C P C C P Alliance 7237	Posted - 2016.11.15 10:17:35 - [2] - Quote == Known issues == Audio Various inconsistencies with Inception NPE voiceover and text Gameplay Lapsing to Alpha state removes any active boosters on characters of lapsed accounts If a recently occupied ship is destroyed, and no session change occurs, character can lose connection to active scanning probes from current ship Inception NPE progression is blocked if the Corvette is destroyed after redeeming the gift ship Overview highlight missing from Info Shard in Inception NPE Beacons for command nodes do not disappear following successful entosis link Graphics Zealot engine displays missing/inappropriate texture 3D preview model for simulated ship does not display in default position if position was altered in previous simulation Small geometry gap on the Moa and Eagle UI Existing Fleet Boost certificates do not reflect Command Burst changes Long dialogue text boxes appear cut off in lowest resolution in Gallente Inception NPE ISK reward obscures the "?"-button in Inception NPE info panel It is possible to drag Aura and Fleet Commander Inception NPE windows outside the screen, resize needed to make them reappear Two miscellaneous notifications are missing labels Clone Bay window does not update immediately for Alpha characters after training the Infomorph Psychology skill Various typos and grammar inconsistencies in the Inception NPE Pop up notification does not display when alliance application accepted Contextual Menu for Cosmic Anomalies is inconsistent between the list of scan results in Probe Scanner and Solar System map windows The description for the 'Excavator' mining drones contains an unnecessary space The Sunesis destroyer show info window does not contain a Mastery tab Drone checkboxes appear clickable when bandwidth would be exceeded by activating more drones in fitting simulation Fitting Window does not update the align time when being boosted by the "Evasive Maneuvers" fleet burst Long item names are difficult to see in the fitting browser in fitting simulator Exhumer class ships expel fire in the preview hologram in the fitting simulator CCP Phantom - Senior Community Developer


CCP Falcon 13308	Posted - 2016.11.15 12:59:58 - [3] - Quote Tyfanna wrote: Can't log in with ANY of my accounts... says "authentication token ran out. pls try again" ....awesome...really awesome Take a look at the important deployment information in this news item. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13308	Posted - 2016.11.15 13:06:36 - [4] - Quote Florian Kuehne wrote: I am unable to login with alpha and omega clones. Authentication token expired or something. 2-way factor authentification is enabled for all accounts but in the accountsettings its deactivated. Check the email address associated with your account, and take a look at this news item too. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13308	Posted - 2016.11.15 13:12:31 - [5] - Quote Michell Velnier wrote: CCP Falcon wrote: Tyfanna wrote: Can't log in with ANY of my accounts... says "authentication token ran out. pls try again" ....awesome...really awesome Take a look at the important deployment information in this news item. What do you mean? I have confirmed address. I added the account in the launcher again. I still get an outdated token when attempting to login to the game Head to your launcher settings, and hit "Forget all accounts" from there, you can re-add your accounts and this should resolve the issue. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13308	Posted - 2016.11.15 13:14:42 - [6] - Quote CPT Bridgehouse wrote: Not getting the email to verifi my account(s). Check the address that your account is associated with, it needs to be verified in account management or our login system won't send codes to it. You can follow these steps to verify your email address. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13308	Posted - 2016.11.15 13:21:34 - [7] - Quote Josef Djugashvilis wrote: Tyfanna wrote: Can't log in with ANY of my accounts... says "authentication token ran out. pls try again" ....awesome...really awesome This ^^^ is where my problems started... Head to your launcher settings, and hit "Forget all accounts" from there, you can re-add your accounts and this should resolve the issue. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13308	Posted - 2016.11.15 13:28:44 - [8] - Quote Tyfanna wrote: Vidork Drako wrote: Quote: The EVE Online Launcher will not automatically remove accounts, so some pilots may experience situations where their accounts appear logged in, however when they click the play button for the first time since the deployment, they are signed out and need to log in again. This is normal behavior, and the easiest way to remedy it is to go to your launcher settings and click "forget all accounts" to clear the list of logged in accounts, before signing in to them again. I assume I should have read that more carrefully and still this did not resolve **, people had to change their launcher language first for it to work ;) Cut the bad language and ranting, or you're going to lose your form access. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3**


CCP Goliath C C P C C P Alliance 3065	Posted - 2016.11.15 13:30:55 - [9] - Quote We're looking into biographies and boosters folks CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Goliath C C P C C P Alliance 3065	Posted - 2016.11.15 13:31:19 - [10] - Quote Jeaile wrote: Soooo, my skill queue has rolled back to the last time I logged in. I have been away for a couple of weeks, the Login screen told me I had completed 9 skills, and what I was training, however when I login, it tells me I am training the skill I was training last time i logged in and all of the skills are back in the queue untrained This seems to be a pretty crappy issue Please submit a support ticket for investigation CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath



CCP Goliath C C P C C P Alliance 3066	Posted - 2016.11.15 13:35:50 - [11] - Quote IMPORTANT BIOGRAPHY PSA If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP karkur C C P C C P Alliance 4090	Posted - 2016.11.15 13:48:03 - [12] - Quote Astroyka wrote: Station Service window - Gone/missing Fitting window - Won't open via icon/menu or keyboard shortcut Bio - Gone... noooo! If you can't open the Fitting window, please file a bugreport right after trying to open it (through F12 window) Thanks! CCP karkur \| Programmer \| Team Five 0 \| @CCP_karkur


CCP Goliath C C P C C P Alliance 3068	Posted - 2016.11.15 14:09:08 - [13] - Quote NightmareX wrote: CCP Goliath wrote: IMPORTANT BIOGRAPHY PSA If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba. Oh well, then i'll guess i lost my BIO forever as i didn't read this before opening the 'Biography' ingame? Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Goliath C C P C C P Alliance 3068	Posted - 2016.11.15 15:13:57 - [14] - Quote u3pog wrote: I am trying to create a brand new account, but I do not see such option, all I see is "Log in" for existing accounts and "forgot password", and Alpha Free, but the box is grey and inactive. https://secure.eveonline.com/buy/ https://secure.eveonline.com/signup/ is the link you want CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP karkur C C P C C P Alliance 4090	Posted - 2016.11.15 15:15:27 - [15] - Quote NightmareX wrote: Thanks. I figured out how to recover it before you wrote me this post All i did was to go here: https://web.archive.org/web//https://gate.eveonline.com/Profile/NightmareX My 'Biography' is now fully restored both ingame and on my EVEGate profile page . So if anyone else of you here have a missing 'Biography' ingame, then just go here: https://web.archive.org/web//https://gate.eveonline.com/Profile/ADDYOURINGAMENAMEHERE Oops, I just sent you an evemail with your bio, but I guess it was the redone version.... well, at least I tried CCP karkur \| Programmer \| Team Five 0 \| @CCP_karkur


CCP Phantom C C P C C P Alliance 7237	Posted - 2016.11.15 15:52:24 - [16] - Quote Francis Podkill wrote: my bio isn't on the internet archive nor on google history. Any chances of recovering it? :( I have checked the test server Singularity and found a bio of your character. Maybe you can copy it from there? CCP Phantom - Senior Community Developer


CCP Goliath C C P C C P Alliance 3069	Posted - 2016.11.16 12:32:31 - [17] - Quote Hulk Miner wrote: Moac Tor wrote: Nerath Naaris wrote: Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left). Anyone else with that problem?[ I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters). Support ticket has been logged. check your other skills as the skillpoints seem to have jumped onto another completed skill. I have 548k skill points on a 256k skill on one character. Which skill? Did you submit a bug report? Would love to see a screenshot of what your UI is telling you so we can compare it with the server records. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Goliath C C P C C P Alliance 3069	Posted - 2016.11.16 12:42:44 - [18] - Quote Larry Sheppard wrote: Blood Raider Advanced Cerebral Accelerator Right before patch i activated 2x of those on 2 chars. After the patch none of them worked anymore. the same happend to all other ppl using those Accelerators CCP Lebowsky & other CCP members said they will make a script that adds/reactivates those Boosters. Today i logged on and nothing changed. Big update to download but nothing in hangar no Redeem Items. So i asked in Help channel and everyone including ISD Arooga seemd to forgot about this thing. My question is: Do we get those 2 items worth right now on market around 160millions isk Reimbursed/Reactivated or does every single customer need to submit a ticket? Nobody forgot anything, it just takes some time to prepare such a script and test it. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Goliath C C P C C P Alliance 3074	Posted - 2016.11.17 12:15:08 - [19] - Quote Hulk Miner wrote: CCP Goliath wrote: Hulk Miner wrote: Moac Tor wrote: Nerath Naaris wrote: Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left). Anyone else with that problem?[ I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters). Support ticket has been logged. check your other skills as the skillpoints seem to have jumped onto another completed skill. I have 548k skill points on a 256k skill on one character. Which skill? Did you submit a bug report? Would love to see a screenshot of what your UI is telling you so we can compare it with the server records. Yes I submitted bug reports for characters affected. The skill was Small Energy Turret lvl 5 which has 548,431 skill points of 256,000 assigned to it - Char name = Corsomini Could you EVEMail me the EBR number of the bug report? Can't find it searching character or user. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Claymore C C P C C P Alliance 398	Posted - 2016.11.17 14:58:35 - [20] - Quote Valencia Blackheart wrote: Still missing my bio, although I guess you guys are working on some way of restoring these to all the people affected? Hello, We tried running the fix at downtime, but it does not appear to have worked properly. We are looking into why and resolving the issues. Lost bios from the period we were deleting them to the period we deployed the character sheet fix should be restored soon. This was roughly a period of 2.5 hours after Ascension downtime. Apologies for the inconvenience. Quality Assurance Analyst Team Psycho Sisters



CCP Lebowski C C P C C P Alliance 761	Posted - 2016.11.17 15:18:17 - [21] - Quote Stefan Cel Mare wrote: Industry Job history canot be accesed. when will this be fixed and why isn't listed in known issues ? Habakuk and I have investigated this but we're unable to reproduce the issue, nor have we seen any other reports about it. It may be that theres something strange happening with your character specifically, could you please attempt to access it again and then (without logging out) submit a bug report in game from the F12 menu. Thanks a ton! CCP Lebowski \| EVE Quality Assurance \| Team Five-0 @CCP_Lebowski


CCP Lebowski C C P C C P Alliance 761	Posted - 2016.11.17 15:26:41 - [22] - Quote Stefan Cel Mare wrote: i cleared cache and same thing. tryed with another alt and same thing job history wont show up. it shows active jobs. i also discovered that is only for manufacturing. ME/TE/copy/invention all work Ok thanks for the extra info, what's the ID of your bug report? :) CCP Lebowski \| EVE Quality Assurance \| Team Five-0 @CCP_Lebowski


CCP Lebowski C C P C C P Alliance 762	Posted - 2016.11.17 16:18:34 - [23] - Quote Stefan Cel Mare wrote: EBR-99888 just submitted Got it, and worked out the problem, seems like you and your alt have some old jobs that are in a slightly strange state, and the window isn't designed to cope with them. Thanks so much for the report, we'll try and get this sorted! CCP Lebowski \| EVE Quality Assurance \| Team Five-0 @CCP_Lebowski


CCP Goliath C C P C C P Alliance 3074	Posted - 2016.11.17 19:14:11 - [24] - Quote Lifelongnoob's Brother wrote: I cannot seem to get the research lab on a citadel to work load blueprint, choose me option, go to choose facility and get an endless searching icon spinning Can you please submit a bug report from the client with the F12 help menu, while this issue is occurring? CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Lebowski C C P C C P Alliance 763	Posted - 2016.11.18 16:13:50 - [25] - Quote Ueli Toni wrote: 72h in, no response to the ticket. no fix. devs are commenting on minor issues ("the character bio is gone" seems to receive the full attention of multiple people), but the fact that some people are just completely locked out of their accounts due to bad settings on CCP's email system is ignored. I can't speak for everyone of course, but generally we can't/don't comment on issues that we have no connection to or ability to assist with. I understand that this can be incredibly frustrating but as the members of game development cannot help with the Support tickets or login issues, we will be understandably (I hope) focusing on helping with those issue that fall within our influence. I can say that our Customer Support department are working through your tickets as fast as they possibly can, calling in all favours and pulling out all the stops to get everyone back into New Eden but there's a lot of tickets to work through. Thank you for all your continued patience. CCP Lebowski \| EVE Quality Assurance \| Team Five-0 @CCP_Lebowski


CCP Lebowski C C P C C P Alliance 763	Posted - 2016.11.18 17:06:50 - [26] - Quote Ueli Toni wrote: it might help if someone from customer service / sysops would post a short update on matters that affect quite some people. Here you go, from last night CCP Lebowski \| EVE Quality Assurance \| Team Five-0 @CCP_Lebowski


CCP Goliath C C P C C P Alliance 3074	Posted - 2016.11.19 11:42:37 - [27] - Quote Sul Glass wrote: Sul Glass wrote: Sul Glass wrote: Bug. Minor Blood Annex. 2nd room. Cathedral. Does not appear on overview. can not manually target. Therefore can not complete this complex. Thank you for looking at this. Sul. Fixed . Thank you. Sul And Now : Same issue in Blood Annex. 2nd room. EM Fields, Do not appear on overview. can not manually target. Therefore can not complete this complex Sul. You need to add the object type to your overview, or target with RMB. If this isn't working for you, try Show All Brackets and selecting the bracket. if that still doesn't work please submit a bug report from within client immediately following reproduction of the bug. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Goliath C C P C C P Alliance 3074	Posted - 2016.11.19 11:44:53 - [28] - Quote Macros ConDoin wrote: Just put a Standup Research Lab I module and a Standup M-Set Blueprint Copy Accelerator rig into my Astrahus. The module is online, deducted the fuel for the online process and yet in station services Industry shows as DISABLED so cannot use. Checked my lists and profile and have done everything possible but they can't be 'enabled'. Anyone else having a similar issue? Can you check this out please CCP or tell me I am missing something? Cheers Bug report please! From within client, after trying to open your industry window. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Goliath C C P C C P Alliance 3074	Posted - 2016.11.19 14:30:30 - [29] - Quote Falck Longbottom wrote: CCP Goliath Thanks for responding to small ingame issues... any chance you could answer some of the questions about the all your costumers that cant get into there accounts As Lebowski mentions earlier in the thread, it is simply outside of our sphere of expertise to comment on, sorry. CCP Lebowski wrote: I can't speak for everyone of course, but generally we can't/don't comment on issues that we have no connection to or ability to assist with. I understand that this can be incredibly frustrating but as the members of game development cannot help with the Support tickets or login issues, we will be understandably (I hope) focus on helping with those issue that fall within our influence. I can say that our Customer Support department are working through your tickets as fast as they possibly can, calling in all favours and pulling out all the stops to get everyone back into New Eden but there's a lot of tickets to work through. Thank you for all your continued patience. CCP Goliath \| QA Director \| EVE Illuminati \| @CCP_Goliath


CCP Contra C C P C C P Alliance 18	Posted - 2016.11.29 10:30:10 - [30] - Quote Sara Lafisques wrote: Still waiting on the SP fix.... a little frustrating having multiple toons looking each over a month of training... Hey Sara, We executed a script for Skill Queue issues were some Skill Queues were processed incorrectly. If you are still having issues with this, as we expected some few would. Please contact Customer Support and they will help you with this. If your SP issue was related to Boosters, we are still working on the script as we speak. Sorry for the inconvenience.

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