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Thread Statistics | Show CCP posts - 10 post(s) |
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CCP Snorlax
C C P C C P Alliance
1131

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Posted - 2016.11.16 10:45:39 -
[1] - Quote
EVE Launcher version 1097946 has the following changes:
- Fix for a crash bug when cancelling bundle download (presumably on exit)
- Fix for an invalid default cache path
- Added more information to crash dumps
- Logging changes
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1139

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Posted - 2016.11.23 16:02:29 -
[2] - Quote
Mamadou Fabious wrote:Got back from holiday and downloaded updated EVE. During Email confirmation Launcher turned white and I now only get the following See linked Image Any assistance is great http://imgur.com/a/LyqJs
I have tried a complete EVE re-install Have clicked Verify Tried to uninstall Launcher and re-install Try deleting the folder %LOCALAPPDATA%\CCP\EVE\QtWebEngine - let me know if that helps.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1141

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Posted - 2016.11.25 10:24:06 -
[3] - Quote
Mamadou Fabious wrote:CCP Snorlax Did a new install using off line installer still no change.
Can see that in server list on launcher it is downloading updates and is fully functional but just keep getting white screen of death. Any advice would be great. I dont want to have to do a reformat of hard disk. Try this:
Click on the E icon, select Settings... Enable Hardware rendering and restart the launcher. Let me know if that helps.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1141

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Posted - 2016.11.25 13:43:34 -
[4] - Quote
Mamadou Fabious wrote:OK Bug report sent with log file attached and some screen shots. Your name is in the title. If you need anything else please let me know so that can help sort this out for others if they get it.
My other computers all work fine except just one. Cheers
This is curious, only time I've seen this before then clearing out %LOCALAPPDATA%\CCP\EVE\QtWebEngine resolved the issue. Unfortunately there is nothing in the logs to explain this.
One thing I can think of trying is to change the recently added setting for using system configuration for proxy. Perhaps your proxy setup is confusing the launcher.
If that doesn't help, try switching to the beta version of the launcher - it has some minor changes to networking that might help. To do that, go to settings (from the E menu) and change the version type.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1146

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Posted - 2016.11.26 09:59:12 -
[5] - Quote
For those still having issues with the launcher, your best bet is to file a support ticket, attaching your launcher logs. We'll need to see your logs to have a chance of figuring out your issues.
Support can be reached here: http://support.eveonline.com/
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1146

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Posted - 2016.11.27 10:30:48 -
[6] - Quote
Xuzi wrote:I managed to fix the problem I posted above. The launcher is skipping the "Downloader for Tranquility" step and not downloading files that are missing/corrupt.
First my suggested fix for players, second a full accounting of everything I did and what I observed, for the devs.
Open the launcher, under the E menu, select shared cache. On the shared cache interface, verify the cache integrity (I had already done this and doesn't fix anything on its own, but you want to make sure you've done this first), it takes some time. Then push the button for 'reset last known build information'. Fully close the launcher and restart it. This time it should see the files its missing and download them the way it should and fix your problems.
What I noticed in the loglite entries was that the launcher was trying to copy files that didn't' exist, which didn't make sense since it was telling me it was fully patched. So what I tried to do was to copy and rename the file it was looking for from my sisi folder, back into the shared cache, so it had something to find and copy. This worked and revealed the next file it was missing. I had two missing files. Doing this for both allowed the launcher to copy the files it wanted into the tq folder and start the client at which point the client saw these two files as corrupt/modified for obvious reasons. So, I verified the cache again to get rid of them and tried the 'reset last known build information' button which I figured might make the launcher do some sort of recheck of some sort. What I noticed in the loglite logs from before and after this was that before the launcher was skipping the "Downloader for Tranquility" step, but afterwards it did execute that step which allowed it to download the missing files.
Hope this helps some folks. Thanks for this, this is quite useful.
In the latest beta version of the launcher I've actually removed the Reset button and moved that functionality into the Verify process. I've also fixed one issue that might explain why the launcher gets into this state, and I'm adding more logging and trying to improve error handling.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1147

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Posted - 2016.11.28 09:15:58 -
[7] - Quote
Raynor Oskold wrote: ...
Third, the "verify cache" button has never been clickable for me, instead there's some red text next to it "some indices are missing" can you comment on what might be causing this. What I did find was a file named "rescache" in EVE/Sharedcache/tq, however running this file brought up 0 corrupted files and 0 missing files.
...
The Verify can't do its job until it has downloaded all relevant indices. If you have the test servers enabled, by default Singularity and Duality - then Verify isn't available until those have finished downloading as well. You can disable them in the Settings if you don't care about logging into test servers. This will make the Verify accessible earlier.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1147

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Posted - 2016.11.28 09:22:10 -
[8] - Quote
Raynor Oskold wrote: ... Some comments/questions I have on this are: First and foremost, regarding the functionality you mentioned in the new beta launcher, I did switch to the beta launcher just to see if anything was different, and while I was rather ecstatic that the beta launcher actually acknowleged the missing files, it gave me an error "missing files cannot be copied while clients are running". Which is insanely frustrating considering that there are no clients running, that's the entire problem in the first place. So while it's a step in the right direction, its definitely got some bugs. ...
I'm curious to see your logs. Could you file a bug report, attaching the launcher logs? You'll find them in %LOCALAPPDATA%\CCP\EVE\Launcher.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1147

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Posted - 2016.11.28 18:23:59 -
[9] - Quote
Raynor Oskold wrote:CCP Snorlax wrote:Raynor Oskold wrote: ... Some comments/questions I have on this are: First and foremost, regarding the functionality you mentioned in the new beta launcher, I did switch to the beta launcher just to see if anything was different, and while I was rather ecstatic that the beta launcher actually acknowleged the missing files, it gave me an error "missing files cannot be copied while clients are running". Which is insanely frustrating considering that there are no clients running, that's the entire problem in the first place. So while it's a step in the right direction, its definitely got some bugs. ...
I'm curious to see your logs. Could you file a bug report, attaching the launcher logs? You'll find them in %LOCALAPPDATA%\CCP\EVE\Launcher. Unfortunately with the Launcher only saving the last 5 logs those from the beta are long overwritten, I have since switched back to the release launcher and opened/closed the launcher many times. On the bright side I did fix the issue with Xuzi's method, resetting the launcher version thingus. Oh, well.
If you do give the beta version another go at some point in the future, please file a bug report attaching logs if you encounter any issues.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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CCP Snorlax
C C P C C P Alliance
1147

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Posted - 2016.11.30 10:14:28 -
[10] - Quote
Eric de'Locke wrote:Launcher doesn't remember which client is logged in when closed to system tray on Windows 7. I thought I'd fixed that - I'll take another look.
CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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