EVE Search - Announcement:Known Issues - Rubberbanding & Latency

Announcement:Known Issues - Rubberbanding & Latency

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Author	Thread Statistics \| Show CCP posts - 3 post(s)

CCP Falcon 13506	Posted - 2017.01.20 13:22:46 - [1] - Quote We have recently received a number of reports from pilots that they have been experiencing GÇ£rubberbandingGÇ¥ as well as de-synchronization with the Tranquility cluster, notable latency and long session changes when travelling between systems. We would like to thank everyone who has submitted detailed bug reports, these are proving to be incredibly valuable in tracking down the source of these issues. We now feel that we have enough information from pilots in game to fully investigate the cause of these issues. Over the course of the last week we have been closely monitoring Tranquility, and will soon be looking to apply a fix once a cause is identified. A number of teams here at CCP are currently working on a resolution to the issue, and our Customer Support team have been able to identify specific scenarios in which this is having an effect on gameplay for our pilots. We hope to have these issues resolved as soon as possible. If youGÇÖd like to discuss these issues, you can do so in this forum thread. We will also use this forum thread to post any necessary updates. CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Darwin C C P C C P Alliance 2352	Posted - 2017.01.21 17:22:11 - [2] - Quote Dark Magni wrote: I find it disturbing how CCP is declaring the support tickets to be a highly valuable source of information When submitted in-game, bug reports (which are not support tickets) provide us with a detailed package of technical information about your client's state in addition to the information you enter in the report. If filed shortly after a problem occurs, bug reports can give us information about what happened in your game client at the moment you experienced the problem. In some cases, either by itself or in combination with our own telemetry, this can be the extra piece of information that allows us to reproduce a bug, or in some cases even fix a bug that we cannot reproduce. CCP Falcon says that the team working on this issue (which does not include me) has what they need at this time. However, if in the future you experience strange behavior that you believe to be related to a software defect, pressing F12 and clicking Report Bug in-game will open the bug reporter window, and you can submit a report describing it. Note that, unlike support tickets, bug reports are not a way to get personal assistance with a problem. So, if you are having problems logging in to your account, wish to ask for reimbursement, or have some other issue that requires someone to help you personally, I recommend filing a support ticket as well as filing a separate bug report if you feel it's warranted. CCP Darwin GÇó Senior Software Engineer, Art & Graphics, EVE Online GÇó @mark_wilkins


CCP Falcon 13580	Posted - 2017.02.07 10:39:26 - [3] - Quote Hey guys, Just a quick update now that we have further information! Our ops team are still looking into the root cause of this issue, however several changes have been made in the last week or so from which we've seen notable improvements. We're still in the middle of an ongoing investigation into the cause of the issue, but we've seen a marked decline in the number of reports after several changes. TL;DR - We're still working on investigation, but we're making good progress in resolving this. If you're still experiencing issues, by all means feel free to contact customer support with a ticket for assistance. <3 CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3

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