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Thread Statistics | Show CCP posts - 4 post(s) |
Adm Tecumseh
Caldari
The Templars Knights
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Posted - 2007.04.26 12:50:00 -
[1]
Hey,
I was thinking back a couple years and I remember when CCP gave us a free day because of delays etc in patches and whatnot.
Now I seem to think that over the last few months at least 15 hours have been stolen from the consumer in the form of late starts, reboots, node crashes etc etc.
I think that CCP should give everyone a day again. I Tink we deserve it, after all we are paying and not playing.
Show some good faith.
Adm.
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Ma'Kur Pridar
Slacker Industries
Exuro Mortis
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Posted - 2007.04.26 12:51:00 -
[2]
They will when it mounts up to a day. Its not been to bad.
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Estel Arador
Minmatar
AFK
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Posted - 2007.04.26 12:51:00 -
[3]
Read the EULA (which you agreed to) before complaining.
And why should they give 2 days if the downtimes have been "at least 15 hours"?
=AFK=
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Bon Hedus
Amarr
O.E.C
Legionnaire Services Ltd.
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Posted - 2007.04.26 12:52:00 -
[4]
No.
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Heavy Lag Spike II belonging to EvE Cluster Node #0815 hits your Connection, wrecking your latency to 998ms |
Nicholas Barker
Caldari
Black Bands
Privateer Alliance
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Posted - 2007.04.26 12:52:00 -
[5]
it could be argued that you pay for the service and its maintenance, which includes the down time. Imagen if you paid for server use, but not the maintenance, they coudl let the server run forever and when it breaks it would be up to you :p
but yeah, free day come on! wooo
even though it's only worth a few pence, i can buy some chewing gum for while i wait.
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The thousand corps of carebear empire decend upon you, our whines will blott out the fun. |
Haxa
Confederation of Red Miners
Red Moon Federation
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Posted - 2007.04.26 12:53:00 -
[6]
Do u also factor in the many times downtime has been less then the hour? Many times ive seen the servers up in 30-45 min for dt. next time think before you post
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Shin Ra
BURN EDEN
Terra Incognita.
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Posted - 2007.04.26 12:55:00 -
[7]
I with all customers were this against getting free stuff!
1 day is what 25p/50cents?
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Adm Tecumseh
Caldari
The Templars Knights
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Posted - 2007.04.26 12:55:00 -
[8]
*Ship*
Please refrain from flaming. - Incognus
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Janu Hull
Caldari
Order of Z Industries
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Posted - 2007.04.26 12:58:00 -
[9]
If you read most EULAs, there's language in there about what kind of service is guaranteed. Quite often, they've got it worded so that if there are extended downtimes because of serverside issues, they're covered. If it were an every patch deal, that would be one thing, but I've been here now for half a dozen of them, and this isn't common. THe worst systems hit were already bad anyway because of population problems.
This is my sig, there are many others just like it. With me, my sig is worthless. Without (or with even) my sig, I am worthless... |
ry ry
StateCorp
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Posted - 2007.04.26 13:00:00 -
[10]
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.
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Freylor
Gallente
SnowSink Enterprises.
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Posted - 2007.04.26 13:00:00 -
[11]
 Originally by: Janu Hull
If you read most EULAs, there's language in there about what kind of service is guaranteed. Quite often, they've got it worded so that if there are extended downtimes because of serverside issues, they're covered. If it were an every patch deal, that would be one thing, but I've been here now for half a dozen of them, and this isn't common. THe worst systems hit were already bad anyway because of population problems.
Wrong, it is common. And expected now.
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Sheriff Jones
Amarr
Space Perverts and Forum Warriors United
Cult of War
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Posted - 2007.04.26 15:06:00 -
[12]
Free day? On top of the years subscription? 
Not worth the hazzle...Now give some working snowballs ingame for midsummer and i'm in! 
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Ar Inziladun
United Technologies
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Posted - 2007.04.26 15:10:00 -
[13]
/signed
Hell screw the free day, give me the loss training time I could apply toward a skill of my choice. Say 20,000 training points?
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Incognus
Forum Moderator
Interstellar Services Department
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Posted - 2007.04.26 15:23:00 -
[14]
Please keep this topic on track, and refrain from flaming the OP.
Thank you muchly! 
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Ar Inziladun
United Technologies
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Posted - 2007.04.26 15:59:00 -
[15]
Originally by: ry ry
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.
No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.
My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.
I am paying for a service, why should I let the service provider walk all over me?
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Sable Lowell
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Posted - 2007.04.26 16:06:00 -
[16]
Man, I had a really nice post going until ISD said not to flame the OP :(
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I can't stand lazy forum posters. They should be banned. |
ry ry
StateCorp
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Posted - 2007.04.26 16:10:00 -
[17]
Edited by: ry ry on 26/04/2007 16:07:19
Originally by: Ar Inziladun
No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.Laughing
My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.
I am paying for a service, why should I let the service provider walk all over me?
similarly, what if you take your car to the garage, and whilst it's there the exhaust drops off, the radio gets stuck on Classic Gold and a can of fizzy drink you left in the glove box explodes?
they're unforsen circumstances, which hopefully when patched up won't bother you again for a long time.
Back to Eve.
Bite the bullet, accept that you can't log in for an extra couple of hours, and comfort yourself in the knowledge that everybody's in the same boat so it's unlikely your competition have gained a significant advantage in the meantime.
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Sable Lowell
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Posted - 2007.04.26 16:10:00 -
[18]
Originally by: Ar Inziladun
Originally by: ry ry
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.
No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.
My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.
I am paying for a service, why should I let the service provider walk all over me?
But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****.
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I can't stand lazy forum posters. They should be banned. |
Wendat Huron
Lupus Industries
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Posted - 2007.04.26 16:14:00 -
[19]
I'd rather have days put into a pool allowing me to shift my billing day/s around.
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Peter Armstrong
Caldari
5punkorp
Betrayal Under Mayhem
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Posted - 2007.04.26 16:19:00 -
[20]
wow extra day? yer that really mean alot that
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It's all part of the Experiance!
"IAC: Our wrecks will blot out the sun. BUM: Then we will loot in the shade." :) |
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Constantine Arcanum
IMPERIAL SENATE
Pure.
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Posted - 2007.04.26 16:20:00 -
[21]
OMFG CCP GIVE ME MY 15p BACK!1!!1
No.
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Ar Inziladun
United Technologies
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Posted - 2007.04.26 16:37:00 -
[22]
Originally by: Sable Lowell
Originally by: Ar Inziladun
Originally by: ry ry
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.
No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.
My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.
I am paying for a service, why should I let the service provider walk all over me?
But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****.
I am just saying downtime is cumulative over time and the losses incurred do to unforeseen circumstances. CCP has given out free days in the past, why not continue that tradition? Or implement something such as providing a set amount of training points for every minute the server is down? I just think everyone has gotten lulled into complacency that EVE is jacked up and everyone should expect it to be jacked up. CCP does a damn good job, do not get me wrong but, when it comes to apologizing for it, apologizes through reimbursement go farther then verbal comfort.
I know what I signed, that does not mean I cannot voice my concerns over the matter. You may not agree with them and that is your choice.
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Ranger 1
Amarr
Shiva
Morsus Mihi
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Posted - 2007.04.26 16:46:00 -
[23]
No.
You signed the EULA, that pretty much sums this whole thing up.
And... if you add up the many times the game is up ahead of schedule after downtime, you would owe them money.
This thread is a waste of space I'm afraid.
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Vactet
Immortalis Silens
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Posted - 2007.04.26 16:46:00 -
[24]
Free day? No. Just no. Bad umpalumpa, who said you got to think.
However, the concept of reimbursement through SP might be viable (notice the word might before you attempt to bite off my head schiezer).
Not much, but like someone mentioned, maybe like 10 to 20K SP that you can put whereever you want. I honestly think that would be the best because it would be pure community loving. If CCP did it, it wouldnt be because they have to, its because they gained the ability to say "Mea Culpa" (My Mistake..its latin) and just show good faith, thats all.
Cause when it comes down to it, we cannot say "Gimme 15P/Dollar/2day free/etc".
What we can do is this. When you were a kid and you skinned your knee, your mom gave you icecream. Now did that heal the knee? Nope but it sure made you feel better and forget about the knee for a while.
Its that simple.
I doubt CCP would do it, but its a thought.
Sometimes the world needs to be kicked in the face to stop drooling on itself like an ignorant child.
::Im paid to talk, not to be civil.
Originally by: CCP Sharkbait
we are screwed.
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Nyana
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Posted - 2007.04.26 16:49:00 -
[25]
1 month: $14.95
1 day: $0.49
EVE has what, 130000 subscribers?
If they reimburse a day...
Your gain: $0.49
CCPs loss: $63700
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WhitePhantom
Gallente
Edenists
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Posted - 2007.04.26 17:18:00 -
[26]
Adm Tecumseh,
When the server is down for 15 hours in a given day, then I will say "yeah, can we have the day back please" till that happens just "go away".
Downtime is part of running a service like this, when you actually understand how complex code that runs Eve, and still feel that way then I might listen to you.
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CCP kieron
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Posted - 2007.04.26 18:03:00 -
[27]
The last time CCP gave free game time for loss of service was in its first year. We have given it consideration a number of times in the past, normally when a patch deployment has extended into the 24 hour range. The ~$.50 you would see in compensation for one day amounts to a reduction of ~$82.5k income for CCP when taking the number of active subscriptions into consideration. It is an expensive gesture of goodwill and money I think better spent on such things as new server hardware, the hiring of new staff, or more marketing for EVE.
kieron
Community Manager,
EVE Online |
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Vactet
Immortalis Silens
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Posted - 2007.04.26 18:07:00 -
[28]
Kieron,
That is exactly why i think that a show of goodwill in the form of some SP would be better.
It would not hamper the financial side of things and would appease the player base.
Has CCP ever considered that? And could you elaborate on the reasons behind the choice not to?
If you cant, no worries
Sometimes the world needs to be kicked in the face to stop drooling on itself like an ignorant child.
::Im paid to talk, not to be civil.
Originally by: CCP Sharkbait
we are screwed.
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Kruel
Beyond Divinity Inc
Privateer Alliance
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Posted - 2007.04.26 18:07:00 -
[29]
Originally by: CCP kieron
$82.5k
Holy **** you guys must be rolling in dough. 
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Del Narveux
Obsidian Angels Enterprises
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Posted - 2007.04.26 18:09:00 -
[30]
Well I doubt that 80K figure accounts for any expenses, which will be a lot between server upkeep, office rent, staff salary, etc.
_________________
[SAK] Alumnus--And Proud Of It! -- aka Cpt Bogus
Is that my torped sig cloaking your base?
Originally by: Wrangler
Well, at least we have forum PvP..
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