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Author	Thread Statistics \| Show CCP posts - 4 post(s)
Adm Tecumseh Caldari The Templars Knights	Posted - 2007.04.26 12:50:00 - [1] Hey, I was thinking back a couple years and I remember when CCP gave us a free day because of delays etc in patches and whatnot. Now I seem to think that over the last few months at least 15 hours have been stolen from the consumer in the form of late starts, reboots, node crashes etc etc. I think that CCP should give everyone a day again. I Tink we deserve it, after all we are paying and not playing. Show some good faith. Adm.
Ma'Kur Pridar Slacker Industries Exuro Mortis	Posted - 2007.04.26 12:51:00 - [2] They will when it mounts up to a day. Its not been to bad.
Estel Arador Minmatar AFK	Posted - 2007.04.26 12:51:00 - [3] Read the EULA (which you agreed to) before complaining. And why should they give 2 days if the downtimes have been "at least 15 hours"? =AFK=
Bon Hedus Amarr O.E.C Legionnaire Services Ltd.	Posted - 2007.04.26 12:52:00 - [4] No. -------------------------------------- Heavy Lag Spike II belonging to EvE Cluster Node #0815 hits your Connection, wrecking your latency to 998ms
Nicholas Barker Caldari Black Bands Privateer Alliance	Posted - 2007.04.26 12:52:00 - [5] it could be argued that you pay for the service and its maintenance, which includes the down time. Imagen if you paid for server use, but not the maintenance, they coudl let the server run forever and when it breaks it would be up to you :p but yeah, free day come on! wooo even though it's only worth a few pence, i can buy some chewing gum for while i wait. ------------------------------------- The thousand corps of carebear empire decend upon you, our whines will blott out the fun.
Haxa Confederation of Red Miners Red Moon Federation	Posted - 2007.04.26 12:53:00 - [6] Do u also factor in the many times downtime has been less then the hour? Many times ive seen the servers up in 30-45 min for dt. next time think before you post
Shin Ra BURN EDEN Terra Incognita.	Posted - 2007.04.26 12:55:00 - [7] I with all customers were this against getting free stuff! 1 day is what 25p/50cents?
Adm Tecumseh Caldari The Templars Knights	Posted - 2007.04.26 12:55:00 - [8] Ship Please refrain from flaming. - Incognus
Janu Hull Caldari Order of Z Industries	Posted - 2007.04.26 12:58:00 - [9] If you read most EULAs, there's language in there about what kind of service is guaranteed. Quite often, they've got it worded so that if there are extended downtimes because of serverside issues, they're covered. If it were an every patch deal, that would be one thing, but I've been here now for half a dozen of them, and this isn't common. THe worst systems hit were already bad anyway because of population problems. This is my sig, there are many others just like it. With me, my sig is worthless. Without (or with even) my sig, I am worthless...
ry ry StateCorp	Posted - 2007.04.26 13:00:00 - [10] if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.

Freylor Gallente SnowSink Enterprises.	Posted - 2007.04.26 13:00:00 - [11] Originally by: Janu Hull If you read most EULAs, there's language in there about what kind of service is guaranteed. Quite often, they've got it worded so that if there are extended downtimes because of serverside issues, they're covered. If it were an every patch deal, that would be one thing, but I've been here now for half a dozen of them, and this isn't common. THe worst systems hit were already bad anyway because of population problems. Wrong, it is common. And expected now. ---
Sheriff Jones Amarr Space Perverts and Forum Warriors United Cult of War	Posted - 2007.04.26 15:06:00 - [12] Free day? On top of the years subscription? Not worth the hazzle...Now give some working snowballs ingame for midsummer and i'm in!
Ar Inziladun United Technologies	Posted - 2007.04.26 15:10:00 - [13] /signed Hell screw the free day, give me the loss training time I could apply toward a skill of my choice. Say 20,000 training points?

Incognus Forum Moderator Interstellar Services Department	Posted - 2007.04.26 15:23:00 - [14] Please keep this topic on track, and refrain from flaming the OP. Thank you muchly! \|Forum Rules \| CAOD Rules \| CRC Website \| [email protected] \|

Ar Inziladun United Technologies	Posted - 2007.04.26 15:59:00 - [15] Originally by: ry ry if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good. No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol. My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me?
Sable Lowell	Posted - 2007.04.26 16:06:00 - [16] Man, I had a really nice post going until ISD said not to flame the OP :( ________________________________ I can't stand lazy forum posters. They should be banned.
ry ry StateCorp	Posted - 2007.04.26 16:10:00 - [17] Edited by: ry ry on 26/04/2007 16:07:19 Originally by: Ar Inziladun No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.Laughing My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me? similarly, what if you take your car to the garage, and whilst it's there the exhaust drops off, the radio gets stuck on Classic Gold and a can of fizzy drink you left in the glove box explodes? they're unforsen circumstances, which hopefully when patched up won't bother you again for a long time. Back to Eve. Bite the bullet, accept that you can't log in for an extra couple of hours, and comfort yourself in the knowledge that everybody's in the same boat so it's unlikely your competition have gained a significant advantage in the meantime.
Sable Lowell	Posted - 2007.04.26 16:10:00 - [18] Originally by: Ar Inziladun Originally by: ry ry if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good. No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol. My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me? But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****. ________________________________ I can't stand lazy forum posters. They should be banned.
Wendat Huron Lupus Industries	Posted - 2007.04.26 16:14:00 - [19] I'd rather have days put into a pool allowing me to shift my billing day/s around.
Peter Armstrong Caldari 5punkorp Betrayal Under Mayhem	Posted - 2007.04.26 16:19:00 - [20] wow extra day? yer that really mean alot that ------------------------------------ It's all part of the Experiance! "IAC: Our wrecks will blot out the sun. BUM: Then we will loot in the shade." :)

Constantine Arcanum IMPERIAL SENATE Pure.	Posted - 2007.04.26 16:20:00 - [21] OMFG CCP GIVE ME MY 15p BACK!1!!1 No.
Ar Inziladun United Technologies	Posted - 2007.04.26 16:37:00 - [22] Originally by: Sable Lowell Originally by: Ar Inziladun Originally by: ry ry if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good. No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol. My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me? But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****. I am just saying downtime is cumulative over time and the losses incurred do to unforeseen circumstances. CCP has given out free days in the past, why not continue that tradition? Or implement something such as providing a set amount of training points for every minute the server is down? I just think everyone has gotten lulled into complacency that EVE is jacked up and everyone should expect it to be jacked up. CCP does a damn good job, do not get me wrong but, when it comes to apologizing for it, apologizes through reimbursement go farther then verbal comfort. I know what I signed, that does not mean I cannot voice my concerns over the matter. You may not agree with them and that is your choice.
Ranger 1 Amarr Shiva Morsus Mihi	Posted - 2007.04.26 16:46:00 - [23] No. You signed the EULA, that pretty much sums this whole thing up. And... if you add up the many times the game is up ahead of schedule after downtime, you would owe them money. This thread is a waste of space I'm afraid.
Vactet Immortalis Silens	Posted - 2007.04.26 16:46:00 - [24] Free day? No. Just no. Bad umpalumpa, who said you got to think. However, the concept of reimbursement through SP might be viable (notice the word might before you attempt to bite off my head schiezer). Not much, but like someone mentioned, maybe like 10 to 20K SP that you can put whereever you want. I honestly think that would be the best because it would be pure community loving. If CCP did it, it wouldnt be because they have to, its because they gained the ability to say "Mea Culpa" (My Mistake..its latin) and just show good faith, thats all. Cause when it comes down to it, we cannot say "Gimme 15P/Dollar/2day free/etc". What we can do is this. When you were a kid and you skinned your knee, your mom gave you icecream. Now did that heal the knee? Nope but it sure made you feel better and forget about the knee for a while. Its that simple. I doubt CCP would do it, but its a thought. Sometimes the world needs to be kicked in the face to stop drooling on itself like an ignorant child. ::Im paid to talk, not to be civil. Originally by: CCP Sharkbait we are screwed.
Nyana	Posted - 2007.04.26 16:49:00 - [25] 1 month: $14.95 1 day: $0.49 EVE has what, 130000 subscribers? If they reimburse a day... Your gain: $0.49 CCPs loss: $63700
WhitePhantom Gallente Edenists	Posted - 2007.04.26 17:18:00 - [26] Adm Tecumseh, When the server is down for 15 hours in a given day, then I will say "yeah, can we have the day back please" till that happens just "go away". Downtime is part of running a service like this, when you actually understand how complex code that runs Eve, and still feel that way then I might listen to you.

CCP kieron	Posted - 2007.04.26 18:03:00 - [27] The last time CCP gave free game time for loss of service was in its first year. We have given it consideration a number of times in the past, normally when a patch deployment has extended into the 24 hour range. The ~$.50 you would see in compensation for one day amounts to a reduction of ~$82.5k income for CCP when taking the number of active subscriptions into consideration. It is an expensive gesture of goodwill and money I think better spent on such things as new server hardware, the hiring of new staff, or more marketing for EVE. kieron Community Manager, EVE Online

Vactet Immortalis Silens	Posted - 2007.04.26 18:07:00 - [28] Kieron, That is exactly why i think that a show of goodwill in the form of some SP would be better. It would not hamper the financial side of things and would appease the player base. Has CCP ever considered that? And could you elaborate on the reasons behind the choice not to? If you cant, no worries Sometimes the world needs to be kicked in the face to stop drooling on itself like an ignorant child. ::Im paid to talk, not to be civil. Originally by: CCP Sharkbait we are screwed.
Kruel Beyond Divinity Inc Privateer Alliance	Posted - 2007.04.26 18:07:00 - [29] Originally by: CCP kieron $82.5k Holy **** you guys must be rolling in dough.
Del Narveux Obsidian Angels Enterprises	Posted - 2007.04.26 18:09:00 - [30] Well I doubt that 80K figure accounts for any expenses, which will be a lot between server upkeep, office rent, staff salary, etc. _________________ [SAK] Alumnus--And Proud Of It! -- aka Cpt Bogus Is that my torped sig cloaking your base? Originally by: Wrangler Well, at least we have forum PvP..

babylonstew Caldari Caldari Scouting and Intel Group	Posted - 2007.04.26 18:12:00 - [31] as i pay for my accounts with GTC, can i have my 2 mil isk back ???

CCP kieron	Posted - 2007.04.26 18:13:00 - [32] Originally by: Kruel Originally by: CCP kieron $82.5k Holy **** you guys must be rolling in dough. As Del pointed out, the vast majority of that goes to expenses, office rental, salaries, utilities, ISP, and much more. Running a business isn't cheap. kieron Community Manager, EVE Online

Winterblink Body Count Inc. Mercenary Coalition	Posted - 2007.04.26 18:16:00 - [33] Originally by: CCP kieron Originally by: Kruel Originally by: CCP kieron $82.5k Holy **** you guys must be rolling in dough. As Del pointed out, the vast majority of that goes to expenses, office rental, salaries, utilities, ISP, and much more. Running a business isn't cheap. Especially when the accounting department has to make concessions for Oveur's weekly gold bullion baths. :) warp drive active \| nature vraie
Dusk Nemesis	Posted - 2007.04.26 18:17:00 - [34] Quote: The ~$.50 you would see in compensation for one day amounts to a reduction of ~$82.5k income for CCP when taking the number of active subscriptions into consideration. Interesting figures, I always wondered how many subscribers EVE Online had

CCP kieron	Posted - 2007.04.26 18:35:00 - [35] Originally by: Dusk Nemesis Interesting figures, I always wondered how many subscribers EVE Online had We've never been shy about letting the community know approximations of the number of active subscriptions (approaching 170k), trial accounts (about 22k), peak concurrent users (34,420), staff (201), etc. Information like that is normally mentioned on the forums or in news items, so it may be hard to spot. Most of the forum regulars see the numbers and will generally pass the information along to those that ask. kieron Community Manager, EVE Online

Sheriff Jones Amarr Space Perverts and Forum Warriors United Cult of War	Posted - 2007.04.26 18:39:00 - [36] Originally by: CCP kieron staff (201) Heck, now i REALLY want to come work there
NightF0x Gallente Chicken Coup Raiders	Posted - 2007.04.26 18:45:00 - [37] Edited by: NightF0x on 26/04/2007 18:42:45 Originally by: Del Narveux Well I doubt that 80K figure accounts for any expenses, which will be a lot between server upkeep, office rent, staff salary, etc. nvm....it was answered above
Jawas Gallente	Posted - 2007.04.26 18:52:00 - [38] Edited by: Jawas on 26/04/2007 18:49:40 Originally by: Sheriff Jones Originally by: CCP kieron staff (201) Heck, now i REALLY want to come work there I wondered who operated all those macro miners 23/7 Since they should be working on the code etc, they must be running macros. [me ducks and runs for cover] -- Sig design in training: Remaining time 30 years 20 days, 4 hours, 10 mins, 15 seconds.
Lars Intarestum	Posted - 2007.04.26 19:36:00 - [39] Just think, every day you play EVE, you're paying for a decent sys-admin for a year. Or a senior level programmer.
Mr Li	Posted - 2007.04.26 20:03:00 - [40] I would like to know the figures of how often daily downtime has been less than hour. I've witnessed many times where DT is only 30-40 minutes. TOS covers extended DTs anyways and it's really a non-issue. Unless service was out for several days I wouldn't think of wanting money back. Of course, i'm sure CCP hires only the most competent and talented candidates to maintain everything, so this seems unlikely barring all of London loses power for a week. Even then, CCP wouldn't be legally responsible should and 8.0 earthquake rock London into the stone age disabling all of it's infrastructure thereby disabling the game. the reason for doing this in the past may have been a legal issue according to their TOS and may have even been a mistake in retrospect. However, thinking as a fledgling company providing service to a small base' it's probably more important to award the free day than to **** off the few people already playing. Now that CCP has a larger sub. base and working income, it's probably less of a necessity to have such an intimate relationship with the community since it's too large to interact thusly.

General Apocalypse Amarr Dark-Rising Fallen Souls	Posted - 2007.04.26 20:57:00 - [41] 1 free day = no more 4TL 4TL = 4 ton lorry , a truck used to deliver CCP's daily suply of booze Originally by: Verone The day I go Anti-Pirate is the day satan shall be ice skating to work.
Moraguth Amarr Rangers	Posted - 2007.04.26 21:00:00 - [42] Originally by: Ranger 1 No. You signed the EULA, that pretty much sums this whole thing up. And... if you add up the many times the game is up ahead of schedule after downtime, you would owe them money. This thread is a waste of space I'm afraid. Quoted my dad for pure truth. good game
Zwaplat Caldari Galactic Production Dynamics	Posted - 2007.04.26 21:07:00 - [43] Originally by: Sable Lowell Originally by: Ar Inziladun Originally by: ry ry if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good. No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol. My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me? But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to ***. No. Over here, the customer gets protected by the law. Such a contract would be invalid, or at least the part describing the "no guarantee" thing. If you can't deliver a service, don't offer it. Just so you know. Some free SP would be nice. Quote:** -Ghoest- The danger in 0.0 should be pirates coming up on you while you are doing stuff, not pirates killing you everytime you knock on the door.
Sable Lowell	Posted - 2007.04.26 21:49:00 - [44] Originally by: Zwaplat Originally by: Sable Lowell Originally by: Ar Inziladun Originally by: ry ry if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good. No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol. My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me? But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****. No. Over here, the customer gets protected by the law. Such a contract would be invalid, or at least the part describing the "no guarantee" thing. If you can't deliver a service, don't offer it. Just so you know. Some free SP would be nice. Not where "over here" is exactly referencing to, but in the US, it would be legal. You are paying for a service, not a good. As long as their was no fraud, foul play, etc. involved, there would be no breach of contract and it would be legally binding. ________________________________ I can't stand lazy forum posters. They should be banned.
Maya Rkell Forsaken Empire The Forsaken Empire	Posted - 2007.05.05 16:36:00 - [45] Originally by: CCP kieron Originally by: Dusk Nemesis Interesting figures, I always wondered how many subscribers EVE Online had We've never been shy about letting the community know approximations of the number of active subscriptions (approaching 170k), trial accounts (about 22k), peak concurrent users (34,420), staff (201), etc. Information like that is normally mentioned on the forums or in news items, so it may be hard to spot. Most of the forum regulars see the numbers and will generally pass the information along to those that ask. On the flip side, it's highly unusual for a MMO company to be so free with subscription numbers, and it's allways appreciated to see them :) (Of course, Eve as a slow-burn rather than a fast-burn has figures which continue to go up..fast-burn games with their slow fall from peak are unlikely to want to disclose...) //Maya
Marquis Dean Energy.	Posted - 2007.05.05 16:42:00 - [46] Necrooooooo.
The Recharger Caldari	Posted - 2007.05.05 17:16:00 - [47] Edited by: The Recharger on 05/05/2007 17:15:31 Edited by: The Recharger on 05/05/2007 17:13:45 Originally by: CCP kieron The last time CCP gave free game time for loss of service was in its first year. We have given it consideration a number of times in the past, normally when a patch deployment has extended into the 24 hour range. The ~$.50 you would see in compensation for one day amounts to a reduction of ~$82.5k income for CCP when taking the number of active subscriptions into consideration. It is an expensive gesture of goodwill and money I think better spent on such things as new server hardware, the hiring of new staff, or more marketing for EVE. Dude, one day seriously wont hurt your finance 1 day is just .27% of your year budget. Taken a year has 365 days. Btw if you make 30 million dollars every year thats peanuts. And I dont wanna know what kind of payments the CEO of CCP gets every month. It would be good for him to sacrifice on income for the lack of service. That in the turn would lead for him to pur presure on his folks to perform better. Like last summer, I dont remember how many times the servers were down. At peak time I think there was an extra downtime due to crashes etc of about 24 hours every week. For 6 weeks long. That was very frustrating, sitting there at a saturday in a fleet camp listening to ts for 4 hours on end waiting for the servers to get backup just because I didnt felt like loosing an expensive ship. A repayment for that lost time is still lacking, and all the other time lost since then. This arguement doesn't stand against what you make for a yeat in total. Given that you every year make a grow of a couple % I think its nothing more then right to give a refund for bad services.
Marquis Dean Energy.	Posted - 2007.05.05 17:20:00 - [48] Originally by: The Recharger stuff Say it nice and clear for me: You think CCP should take a $82,500 financial hit so you get $0.50 of playtime back? You're pathetic.
Kerfira	Posted - 2007.05.05 17:23:00 - [49] Originally by: The Recharger Originally by: CCP kieron The last time CCP gave free game time for loss of service was in its first year. We have given it consideration a number of times in the past, normally when a patch deployment has extended into the 24 hour range. The ~$.50 you would see in compensation for one day amounts to a reduction of ~$82.5k income for CCP when taking the number of active subscriptions into consideration. It is an expensive gesture of goodwill and money I think better spent on such things as new server hardware, the hiring of new staff, or more marketing for EVE. Dude, one day seriously wont hurt your finance 1 day is just .27% of your year budget. Taken a year has 365 days. Btw if you make 30 million dollars every year thats peanuts. And I dont wanna know what kind of payments the CEO of CCP gets every month. It would be good for him to sacrifice on income for the lack of service. That in the turn would lead for him to pur presure on his folks to perform better. Like last summer, I dont remember how many times the servers were down. At peak time I think there was an extra downtime due to crashes etc of about 24 hours every week. For 6 weeks long. That was very frustrating, sitting there at a saturday in a fleet camp listening to ts for 4 hours on end waiting for the servers to get backup just because I didnt felt like loosing an expensive ship. A repayment for that lost time is still lacking, and all the other time lost since then. This arguement doesn't stand against what you make for a yeat in total. Given that you every year make a grow of a couple % I think its nothing more then right to give a refund for bad services. If $0.50 is a lot of money for you, seriously, you shouldn't pay for an online game!! Besides, the contract (EULA) between you and CCP states that you pay for the game as it is, including the occational downtime. YOU yourself have agreed to this deal (by signing up), so you can't come back after you sign it and say "Hey, because I now think the deal is unfair, I want my money back!". General advice: Stop whining!
Zwaplat Caldari Fusion Enterprises Ltd	Posted - 2007.05.05 17:39:00 - [50] Originally by: Sable Lowell Originally by: Zwaplat Originally by: Sable Lowell Originally by: Ar Inziladun Originally by: ry ry if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good. No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol. My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle. I am paying for a service, why should I let the service provider walk all over me? But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to ***. No. Over here, the customer gets protected by the law. Such a contract would be invalid, or at least the part describing the "no guarantee" thing. If you can't deliver a service, don't offer it. Just so you know. Some free SP would be nice. Not where "over here" is exactly referencing to, but in the US, it would be legal. You are paying for a service, not a good. As long as their was no fraud, foul play, etc. involved, there would be no breach of contract and it would be legally binding. That would be Belgium. The law states there are some things you just can't put in a contract. If you do, and if the contract is signed, the clausules in question are not valid and will not be taken into account if it comes to legal actions. And it doesn't matter if it's about goods or a service. Seems like I'm on the good side of the Atlantic. (kidding, aight) Quote:** -Ghoest- The danger in 0.0 should be pirates coming up on you while you are doing stuff, not pirates killing you everytime you knock on the door.

Jarna Amarr Eve University	Posted - 2007.05.05 18:09:00 - [51] Edited by: Jarna on 05/05/2007 18:08:47 Originally by: Mr Li Now that CCP has a larger sub. base and working income, it's probably less of a necessity to have such an intimate relationship with the community since it's too large to interact thusly. That's just plain bad rep. If you think it is ok because a company grows it can distant itself from its consumers is retarded. (nothing against CCP, just talking here) Also, CCP is more financially stable now than they were in the first year. To give a free day would be more financially feasible now than then. They still only have 1 server, and are getting the money of 170k subscribers. That's 2,550,000$ a month, 30,600,000$ a year. They are by no means rich, but I'm sure they could handle it better now than they could in their infacy. However, it -is- dumb to trivialize over .49$ a day. I agree with the SP idea. Because even 45 minutes a week adds up to alot of training time, let alone if DT -does- go an hour or more. I may have -agreed- to DT in the EULA, but I'm still paying (which as I see it, i bet the majority of subscribers are paying to simply sit back and level skills,a t least in WoW, my 15 dollars is my playtime. I've spent more time reading and researching than actually playing this game in the 20 days I've been on so far.), and it isn't a loss to anyone to allow me my SP time back. The simplest way to do it would be to simply subtract the DT from the remaing time of all skills being trained at the moment. Any skills that had less time remaining than the DT time would be completed and the remainder would be deadtime; oh well. Or, to make use of all SP lost, all DT training time lost could be managed. If there were 45 minutes of DT, and you had a skill that has 30 minutes left when you log back on, you can finish the skill with 30 minutes of the DT time pool, and then start to train another skill and subtract the remaining 15 minutes from the currently training skill.
The Recharger Caldari	Posted - 2007.05.05 18:33:00 - [52] I wasn't argueing about the .5 cent, it just a principle as in real life. Its just I pay CCP and except a good service, which is most of the time, but sometimes well yeah.. Like today I went to the phone shop with my telephone that had a malfunction, it was still under waranty and straith got a new one. Where I work they make plastic, it sometimes happen a customer finds wood in it. A stick used to clean something got sucked into the machine and melted into the plastic. The company has the payback the client for the plastic with wood in it. Like that its just a principle that when you deliver bad service, like last summer with multiple extra anoying downtimes, there should be something to compensate for. As a customer i dont have to care about CCP loss of revenue, its CCP that has to care about delevering a good job. CCP does a good job lately, its just what the GM said that makes me angry. Toying with things sounding like its alot, when its actualy peanuts on yearly basis.
RainingEchO	Posted - 2007.05.05 19:32:00 - [53] hmm
Namingway Important Yet Underrated Video Game Characters	Posted - 2007.05.05 19:37:00 - [54] Originally by: Adm Tecumseh Hey, I was thinking back a couple years and I remember when CCP gave us a free day because of delays etc in patches and whatnot. Now I seem to think that over the last few months at least 15 hours have been stolen from the consumer in the form of late starts, reboots, node crashes etc etc. I think that CCP should give everyone a day again. I Tink we deserve it, after all we are paying and not playing. Show some good faith. Adm. How about taking into account the times that daily downtimes and such have ended early?
Niccolado Starwalker Shadow Templars	Posted - 2007.05.05 19:39:00 - [55] Originally by: Adm Tecumseh Hey, [...] I think that CCP should give everyone a day again. I Tink we deserve it, after all we are paying and not playing. [...] Adm. Personally, I think the oposite. But then I am a crazy man and a fanboi who would love to see the money we pay being spent on something fantastic! Like more publishes, or yes, even a free beer on a occation for the dev team to enjoy, so to keep the fantastic spirit they have up and rising! Originally by: Eldo Davip PORTRAITS OMFG WOOT. WE R GONIG FOR MROE BREEE!!!!11
Namingway Important Yet Underrated Video Game Characters	Posted - 2007.05.05 19:40:00 - [56] Originally by: Vactet Kieron, That is exactly why i think that a show of goodwill in the form of some SP would be better. It would not hamper the financial side of things and would appease the player base. Has CCP ever considered that? And could you elaborate on the reasons behind the choice not to? If you cant, no worries How would they do that? It sounds like they'd have to manually add the sp to each char, so if that's the case, that's reason enough that you'll never see it done.
Phrixus Zephyr D00M. Triumvirate.	Posted - 2007.05.05 19:58:00 - [57] I pay with isk, so i don't care. Originally by: Benglada And whos going to tackle for them? Jesus?
Jarna Amarr Eve University	Posted - 2007.05.05 20:06:00 - [58] Originally by: Namingway Originally by: Vactet Kieron, That is exactly why i think that a show of goodwill in the form of some SP would be better. It would not hamper the financial side of things and would appease the player base. Has CCP ever considered that? And could you elaborate on the reasons behind the choice not to? If you cant, no worries How would they do that? It sounds like they'd have to manually add the sp to each char, so if that's the case, that's reason enough that you'll never see it done. Originally by: Jarna The simplest way to do it would be to simply subtract the DT from the remaing time of all skills being trained at the moment. Any skills that had less time remaining than the DT time would be completed and the remainder would be deadtime; oh well. Or, to make use of all SP lost, all DT training time lost could be managed. If there were 45 minutes of DT, and you had a skill that has 30 minutes left when you log back on, you can finish the skill with 30 minutes of the DT time pool, and then start to train another skill and subtract the remaining 15 minutes from the currently training skill. 1) Read the whole thread before you post. I already answered your question with what I just quoted of what I said earlier. 2) How naive is what you said about doing it by hand? CCP has programmed a fricken game that does some of the most complex calcluations and physics logistics and you can't see how they could automate subtracting a known quantity of downtime from SKill Training time? geez. You think they would have to "do it by hand". 0_o


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