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Author	Thread Statistics \| Show CCP posts - 3 post(s)

CCP Phantom C C P C C P Alliance 7604	Posted - 2017.03.09 20:00:28 - [1] - Quote We have received several inquires about accounts on Singularity (which is pretty awesome, thank you so much!). Most of the questions address the current account status on Singularity and requests for account activation on Singularity. Please consider the following information: To access Singularity, you need to have an active account on Singularity. The current account status on Singularity is based on status of your TQ-account on January 18th (this is the time we mirrored the database from TQ to Singularity). If your account is not active on Singularity, please wait for the next mirror. Currently we are not able to offer any help for outdated account details, password resets etc.. This will probably change again with the next mirror. We are working on improvements, hopefully they will arrive with the next mirror. CCP Phantom - Senior Community Developer


CCP Phantom C C P C C P Alliance 7604	Posted - 2017.03.09 20:28:02 - [2] - Quote For further information, please check the following articles (orange text links to details): Help center article about Singularity Basic information about the test server. What is it, and where do you find further information. Test server Singularity This articles gives you background information about the test server Singularity. How do you connect to Singularity, what extra commands are available, info about database mirrors etc. Singularity rules and procedures This post informs you about the special rules on Singularity (for example, in general non-consensual is forbidden) and provides technical insight. Submitting bug reports A very good article that should be consulted by every player connecting to the test servers: how do you write good bug reports that will help our developers and QA team. Please check it out! CCP Phantom - Senior Community Developer

Ken Deninard Nova Express 0	Posted - 2017.03.16 07:32:36 - [3] - Quote I made a post and got no info.. I've mail CCP and got no info I've never been inactive and any point. but for the 4-5 months i can not login into the Test server even after the last mirror I STILL can not all i get is "The page was not displated because there was a conflist" is anyone a live? does anyone have any info? Hell a "Hello Ken. We're sorry, but we do not know why you're getting that msg." would be nice
Cteven Ambraelle Moira. Villore Accords 0	Posted - 2017.03.16 11:59:53 - [4] - Quote Well, if you want people to join the mass test today, it would have been nice if you had mirrored tranquility before the mass test.
Sinarie Simalia Endgegner. Kids With Guns Alliance 0	Posted - 2017.03.20 13:59:06 - [5] - Quote is there a concret plan when the nxt mirror Comes up ?
Zamory Alpha Centauri Corp 7	Posted - 2017.03.21 19:06:03 - [6] - Quote Hi! Today i subscribed again to Omega, and i'm wondering if you can make my character on singularity an Omega character ? Thanks.
evil4u ROMANIA Renegades. Circle-Of-Two 0	Posted - 2017.03.26 14:32:24 - [7] - Quote plz reactive my account in SISI currently state in TQ is Omega thx for help
ISD Max Trix ISD Community Communications Liaisons 1697	Posted - 2017.03.26 16:03:14 - [8] - Quote Removed post that were requesting activation. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department
evil4u ROMANIA Renegades. Circle-Of-Two 0	Posted - 2017.03.28 13:47:04 - [9] - Quote I'm trying to connect in the sisi server and its saying... incorect username/password tho i connect in traquility with the same user and pass, and they work correctly.... i cant acces sisi server. Why? Wat i've made wrong?
MrDodoPL Binchiette Strategic Crusier Club 1	Posted - 2017.04.02 11:12:42 - [10] - Quote hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it? - MrDodo

Paul Barker Unholy Knights of Cthulhu Test Alliance Please Ignore 0	Posted - 2017.04.03 07:07:20 - [11] - Quote Hi there Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored

ISD Max Trix ISD Community Communications Liaisons 1727	Posted - 2017.04.06 14:18:41 - [12] - Quote MrDodoPL Binchiette wrote: hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it? - MrDodo You will have to wait for the next mirror. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department

ISD Max Trix ISD Community Communications Liaisons 1727	Posted - 2017.04.06 14:20:49 - [13] - Quote ISD Max Trix wrote: MrDodoPL Binchiette wrote: hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it? - MrDodo You will have to wait for the next mirror. Paul Barker wrote: Hi there Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored Unfortunately CCP does not offer individual account support for SISI. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department
Dylan Ryders Red Federation RvB - RED Federation 1	Posted - 2017.04.06 20:10:23 - [14] - Quote edit post duplicated my post. delete this one and read the one below.
Dylan Ryders Red Federation RvB - RED Federation 1	Posted - 2017.04.06 20:11:52 - [15] - Quote Dylan Ryders wrote: ISD Max Trix wrote: ISD Max Trix wrote: MrDodoPL Binchiette wrote: hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it? - MrDodo You will have to wait for the next mirror. Paul Barker wrote: Hi there Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored Unfortunately CCP does not offer individual account support for SISI. May I ask why? I remember in the past there was a thread in which you could post on and request a activation. Now that Omega/Alpha was implemented, it seems that it was expected that the commands to change status was to take over this process. However, if you're going to disable the commands, you should bring back the thread for activation. I understand that the /omega command was presenting itself with a lot of server problems, but you can't allow a select few ruin the experience for everyone. At the very least, could you find a date for when mirrors will be taken, and properly release it ahead of time? This mirror was announced after they had taken it/were taking it.
haseo yashimora Nucleotide 2	Posted - 2017.04.19 05:52:43 - [16] - Quote whens the next mirror so my Omega is activated?
TomParad0x Kangaroos in Supershoes 5	Posted - 2017.04.22 17:09:50 - [17] - Quote ISD Max Trix wrote: ISD Max Trix wrote: MrDodoPL Binchiette wrote: hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it? - MrDodo You will have to wait for the next mirror. Paul Barker wrote: Hi there Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored Unfortunately CCP does not offer individual account support for SISI. So basically we've regressed back years as far as support for getting on SiSi between mirrors, and done away with the activation thread, nice. Good to see :thumbsup: Edit: To add a serious contribution to the thread, you guys should get a /copyaccountstatus command active so people can copy their paid account status from TQ.
Ishy Matsu Zonk Squad Badfellas Inc. 0	Posted - 2017.04.22 17:22:33 - [18] - Quote Were can i send my CV to explain CCP how DBs work? Why can't you simply put a bloody script on your sisi servers just set status=omega to all the accounts and that's it??? One thing is TEST features, etc, other is a simple accounting server.... :( Thanks CCP, Keep up the good work bros.
TomParad0x Kangaroos in Supershoes 5	Posted - 2017.04.22 17:39:22 - [19] - Quote Ishy Matsu wrote: Were can i send my CV to explain CCP how DBs work? Why can't you simply put a bloody script on your sisi servers just set status=omega to all the accounts and that's it??? One thing is TEST features, etc, other is a simple accounting server.... :( Thanks CCP, Keep up the good work bros. I've always assumed they don't have the TQ database cluster accessible from the SiSi cluster, and are probably doing some kind of internal RPC call from SiSi server < - > TQ server < - > DB/Cache cluster when you do /copyskills, instead of direct database access. So they could do the same thing for copyskills and make a copyaccountstatus. If not, I believe they said they use MSSQL, which can do linked servers, and jobs. They could grab the accounts active in the last day or week on SiSi and copy the status from TQ (then it's only touching TQ as needed, scheduled for some kind of regular low usage time.) But alas, I'm not going to tell them all the different ways they could do it. They obviously figured it out for copyskills. Also I'm sure they don't want to just set everyone to omega, then free accs could just play full on SiSi. Better to copy status from TQ.
haseo yashimora Nucleotide 3	Posted - 2017.04.22 17:56:54 - [20] - Quote TomParad0x wrote: Ishy Matsu wrote: Were can i send my CV to explain CCP how DBs work? Why can't you simply put a bloody script on your sisi servers just set status=omega to all the accounts and that's it??? One thing is TEST features, etc, other is a simple accounting server.... :( Thanks CCP, Keep up the good work bros. I've always assumed they don't have the TQ database cluster accessible from the SiSi cluster, and are probably doing some kind of internal RPC call from SiSi server < - > TQ server < - > DB/Cache cluster when you do /copyskills, instead of direct database access. So they could do the same thing for copyskills and make a copyaccountstatus. If not, I believe they said they use MSSQL, which can do linked servers, and jobs. They could grab the accounts active in the last day or week on SiSi and copy the status from TQ (then it's only touching TQ as needed, scheduled for some kind of regular low usage time.) But alas, I'm not going to tell them all the different ways they could do it. They obviously figured it out for copyskills. Also I'm sure they don't want to just set everyone to omega, then free accs could just play full on SiSi. Better to copy status from TQ. yes but a crap system set up like this ugh, 3 month periods to wait to be omega on SISI is very uncool and un professional in my opinion, ok see my case, been playing 9 years i stop for one year cant afford it, come back for free for a while see if i want to resub, i did, but i cant afford my dreads i lost a year ago and i want to test new fits out , i like all omega(payed) accounts should be AUTOMATICALLY SYNCED on both TQ and SISI like befor f2p came out, so i dont have to wait till June now! true idk what issues they have and this new progrma for SISI is in my opinion a failure, its pissing everyone off lol "Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light."

Sokoris Valenti Cimmerian Brotherhood 0	Posted - 2017.04.23 18:01:53 - [21] - Quote I am curious as to why I can log other characters onto SiSi. But not Sokoris.
Spinhouta Hiaret Family 0	Posted - 2017.04.23 21:33:49 - [22] - Quote Please, can I get the clone state upgrade from Tranquility copied to Singularity
haseo yashimora Nucleotide 4	Posted - 2017.04.23 22:59:29 - [23] - Quote Spinhouta wrote: Please, can I get the clone state upgrade from Tranquility copied to Singularity u got to wait for the full mirror in June "Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light."
Limur Deninard D-Don Elemental Tide 1	Posted - 2017.04.24 15:58:42 - [24] - Quote I have activated accounts but i can't use them because accounts are alpha clones. How to activate them myself (PLEX unavailable)?
Dylan Ryders Red Federation RvB - RED Federation 1	Posted - 2017.04.25 15:33:22 - [25] - Quote Still confused why no one has gotten a reply on this thread. I wrote a essay a month ago asking serious problems and still haven't gotten a reply. Super unprofessional. Can't tell if they read these and just don't give a **** or if they're too lazy to check; however, it's obvious that sisi support has regressed back a few years.
ISD Max Trix isd community communications liaisons 1760	Posted - 2017.04.26 03:13:11 - [26] - Quote Dylan Ryders wrote: Still confused why no one has gotten a reply on this thread. I wrote a essay a month ago asking serious problems and still haven't gotten a reply. Super unprofessional. Can't tell if they read these and just don't give a ** or if they're too lazy to check; however, it's obvious that sisi support has regressed back a few years. SISI is offered as is. As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI. SISI is a internal testing server, and is not offered as part of your subscription. To cover again the most common questions in this thread. Quote: Please change my account status. Account status are mirrored when TQ is or based on the needs of CCP. Quote: Password/email/login does not work. Individual account support is not offered. If you changed your login information between mirrors, you may have to wait till the next mirror for the login databases to sync. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department**
DiDDleR Skunkdogz Corporation 23	Posted - 2017.05.02 13:18:25 - [27] - Quote Just wanted to tag my criticism on to this thread as well - people who for whatever reasons were Alpha at the time of the last mirror are now unable to test Omega related things on Singularity which is a pretty major PITA. In the past I as many others - including community streamers / youtubers have used Sisi to test ship fits, ideas and plans for completing various PVE and also PVP activities. This was GOOD for CCP and EVE as it meant people were testing things, possibly against the next big update which meant that any bugs could be seen and reported early. Now you have quite a few pissed off people who maybe lapsed their subs for a month because of holiday, family, financial reasons and all CCP have said is we don't care wait 3 months for the next mirror. Come on guys this is not the best way to treat the community that is actively helping you test things!
Darwin Duck Caldari Provisions Caldari State 16	Posted - 2017.05.04 11:32:34 - [28] - Quote Shouldn't be very hard to make the /omega command check account standing in TQ's database and then update account status on SISI to match TQ.
The Elder Zealot Imperial Academy Amarr Empire 0	Posted - 2017.05.06 19:57:53 - [29] - Quote "Individual account support is not offered. If you changed your login information between mirrors, you may have to wait till the next mirror for the login databases to sync." We aren't talking about individual accounts. We're talking about mass accounts that can't connect despite being subbed at the time of the last mirror. And is there any reason you wouldn't mirror again for a release like blood raider shipyards?
Antii Red White Noize Inc. Silent Infinity 0	Posted - 2017.05.14 17:54:59 - [30] - Quote please activation

Seb Ornulf Ascendance Goonswarm Federation 0	Posted - 2017.05.18 03:17:58 - [31] - Quote I keep trying to log on and it tells me I will get an email with a verification code, but I never receive the email. Is there an issue with this system?
Sebastian NeoB-Farmer FW CEFLES Mordus Angels 0	Posted - 2017.05.27 22:43:28 - [32] - Quote Hi i got an omega account in tranquility server called Sebastian Moa wich has no accounts in singularity server i would like if you can make a resync adding my account pls
Sebastian NeoB-Farmer FW CEFLES Mordus Angels 0	Posted - 2017.05.28 17:18:56 - [33] - Quote Hi im writing again since QA team havent look my post yet i got an omega accout called ElMaSi wich hasnt got mirror yet on sisi server and i got it since more than 2 months. i would like that you resync the account information so i can use it. thank you very much QA team
Sebastian Moa FW CEFLES Mordus Angels 0	Posted - 2017.05.31 00:33:22 - [34] - Quote Hi i got this account since 2 months and i havent got acces to singularity server. Can you please resync this account so i can use it there? Please read and reply this message
Mollie Mormon Interstellar Consciousness 31	Posted - 2017.06.02 11:21:09 - [35] - Quote ISD Max Trix wrote: SISI is offered as is. As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI. SISI is a internal testing server, and is not offered as part of your subscription. Incorrect. Also, please look up the definition of precedent.
Mollie Mormon Interstellar Consciousness 32	Posted - 2017.06.02 13:09:15 - [36] - Quote ISD Max Trix wrote: As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI. CCP Habakuk wrote: If your account is not active on the test server, please visit the reactivation thread in the test server forum for more information about how to get it fixed. RE: https://community.eveonline.com/support/test-servers/mass-testing/ By the way, I've been playing Eve for more than 14 years.
ISD Max Trix ISD Community Communications Liaisons 1891	Posted - 2017.06.02 14:18:31 - [37] - Quote Mollie Mormon wrote: ISD Max Trix wrote: As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI. CCP Habakuk wrote: If your account is not active on the test server, please visit the reactivation thread in the test server forum for more information about how to get it fixed. RE: https://community.eveonline.com/support/test-servers/mass-testing/ By the way, I've been playing Eve for more than 14 years. Thanks for pointing out that mistake with the Help article. I have marked it for updating and we will get that pesky line removed. ISD Max Trix Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department
Antii Red White Noize Inc. Silent Infinity 0	Posted - 2017.06.25 10:49:08 - [38] - Quote please activate my account. Thank you
Thomas Gallant Dark Angel's Legion 31	Posted - 2017.07.03 04:48:53 - [39] - Quote it seems that for now, you can upgrade your alpha account on sisi via plex bought at the seeded 100 isk value. I'm sure it has no affect on the live server, but ti seemed to work for those wanting to test stuff.
CEBA PUPKIN Cheeki Breeki Syndicate Pandemic Horde 0	Posted - 2017.07.06 11:06:13 - [40] - Quote please activate my account. Thank you

Uthgaard Because ISK 53	Posted - 2017.07.07 12:01:43 - [41] - Quote I haven't been alpha in > 2 months, but the test server still thinks I am. You really need to mirror more often if you're going to advertise for "mass tests". Otherwise it just seems you're not taking it seriously and we shouldn't either. It's actually really easy to implement a / command or a web form to copy characters from one server to another, and it would greatly increase your test server feedback. I'll even do it for you if you'd like.
RamonSoares Marshal Ducks Circle-Of-Two 0	Posted - 2017.07.09 19:14:38 - [42] - Quote I lose my sisi access, pls reactivate my account on sisi. ty
Pavel Petroff Russian corporation of miners mercenaries 0	Posted - 2017.07.10 09:15:50 - [43] - Quote please activate my account. Thank you
Kain Storm Covenant Legacy 0	Posted - 2017.07.11 12:14:37 - [44] - Quote please activate my account(s) on singularity
Mobious25 Praxis Tactical Association 0	Posted - 2017.07.31 15:35:11 - [45] - Quote please activate my account.. Thanks! mobious25
Hasimir Big Blue Test Icicles 0	Posted - 2017.08.02 20:04:44 - [46] - Quote Please activate my account Thanks


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