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Author | Thread Statistics | Show CCP posts - 13 post(s) |
CCP Falcon 13786 |
Posted - 2017.06.17 20:09:56 -
[1] - Quote Hey guys, We're aware of an issue currently affecting the PLEX vault and some of our associated purchasing services. Efforts are currently underway to take care of this issue, please keep an eye on this thread for further updates. Apologies for the inconvenience this might cause! UPDATES: 20:00 UTC - INVESTIGATION INTO ISSUES IS ONGOING CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13788 |
Posted - 2017.06.17 20:40:12 -
[2] - Quote ChRy0 Cadelanne wrote: seems to be more, i was stuck rebooted can't even login now :-( Yeah, looks like the issues have spread - apologies for the inconvenience, we're working on it CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13788 |
Posted - 2017.06.17 20:46:52 -
[3] - Quote Zvoma Zvanda wrote: Been redirected here after locked thread. Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority. My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems? Our focus is on making sure TQ is up and that people can log in - hopefully we'll have this solved soon CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13788 |
Posted - 2017.06.17 21:01:42 -
[4] - Quote Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13793 |
Posted - 2017.06.17 21:22:28 -
[5] - Quote Zvoma Zvanda wrote: Not fixed. Restarted launcher....still cannot move loot. Any suggestions? If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck". CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13795 |
Posted - 2017.06.17 21:42:54 -
[6] - Quote McCavan wrote: CCP Falcon wrote: Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon. No ETA as of yet, sorry CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13797 |
Posted - 2017.06.17 21:44:29 -
[7] - Quote Nana Skalski wrote: ALL PLEX GONE FROM MY ACCOUNT! Your PLEX aren't gone, your EVE client is just not communicating with our billing system, so it's not displaying a value We're working on fixing this, sorry for the confusion! CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13798 |
Posted - 2017.06.17 22:25:18 -
[8] - Quote PLEX services are now restored, apologies for the outage! CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:27:47 -
[9] - Quote Aldran Gentlharp wrote: Just a tip. The error is mostly between Office Chair and Monitor Thanks for the tip; I was at home, should I get someone to check my office chair? Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:28:10 -
[10] - Quote Sheldon d'Albion wrote: Hi, New "developpement", not able to log on two omega account at the same time, got the usual windows when you try to log at the same time an omega and a alpha account . Regards Fixed now? Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:29:31 -
[11] - Quote Borondahl wrote: Unfortunately i just bought something from the store . Hope the transaction is not lost in your Database. If you don't find your items, then please send us a support request so we can sort it out. Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:30:30 -
[12] - Quote Zzunmaker Y wrote: CCP Falcon wrote: PLEX services are now restored, apologies for the outage! I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets should I submit a ticket for this? If you can't find them, then please send us a support request. Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Falcon 13799 |
Posted - 2017.06.18 00:02:05 -
[13] - Quote To echo CCP Explorer's comments, anyone who's missing PLEX should contact customer support via billing support ticket. There's also a notification in the launcher for those who're logging in after the issues: CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
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