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EVE General Discussion Announcement:2017/06/17 - Issues With PLEX Vault» Click here to find additional results for this topic using Google
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| Pages: 1 2 :: [one page] | |
| Author | Thread Statistics | Show CCP posts - 13 post(s) |
 CCP Falcon 13786     |
Posted - 2017.06.17 20:09:56 -
[1] - Quote Hey guys, We're aware of an issue currently affecting the PLEX vault and some of our associated purchasing services. Efforts are currently underway to take care of this issue, please keep an eye on this thread for further updates. Apologies for the inconvenience this might cause! UPDATES: 20:00 UTC - INVESTIGATION INTO ISSUES IS ONGOING CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Blade Darth Room for Improvement Limited Expectations 250 |
Posted - 2017.06.17 20:36:56 -
[2] - Quote CCP Falcon wrote: The vault itself is the issue (insert Inception trailer music).issue affecting the PLEX vault AAaaanyway, gl with hunting the bug. |
 ChRy0 Cadelanne Federal Navy Academy Gallente Federation 0 |
Posted - 2017.06.17 20:37:31 -
[3] - Quote seems to be more, i was stuck rebooted can't even login now :-( Facebook: https://www.facebook.com/kraaijo Twitter: https://twitter.com/ChRy0_ Twitch: https://www.twitch.tv/chry0_ |
CCP Falcon 13788 |
Posted - 2017.06.17 20:40:12 -
[4] - Quote ChRy0 Cadelanne wrote: seems to be more, i was stuck rebooted can't even login now :-( Yeah, looks like the issues have spread - apologies for the inconvenience, we're working on it  CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Fetouros Kousou Kanashii Corporation 2 |
Posted - 2017.06.17 20:43:44 -
[5] - Quote ChRy0 Cadelanne wrote: seems to be more, i was stuck rebooted can't even login now :-( Try to click on 'cancel' and enter password again.I successfully connected after this |
 Zvoma Zvanda Aliastra Gallente Federation 5 |
Posted - 2017.06.17 20:45:29 -
[6] - Quote Been redirected here after locked thread. Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority. My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems? |
CCP Falcon 13788 |
Posted - 2017.06.17 20:46:52 -
[7] - Quote Zvoma Zvanda wrote: Been redirected here after locked thread. Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority. My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems? Our focus is on making sure TQ is up and that people can log in - hopefully we'll have this solved soon  CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Xayder Infinitum Cartel Stella Nova 384 |
Posted - 2017.06.17 20:53:20 -
[8] - Quote Thx CCP I don't always post, But when i post I do it with my main |
 Aldran Gentlharp Unidentified Murderers and Young Hack Offenders Rate My Ticks 20 |
Posted - 2017.06.17 20:54:20 -
[9] - Quote Just a tip. The error is mostly between Office Chair and Monitor  |
 Sheldon d'Albion 4 |
Posted - 2017.06.17 20:55:04 -
[10] - Quote Hi, New "developpement", not able to log on two omega account at the same time, got the usual windows when you try to log at the same time an omega and a alpha account . Regards |
 Adiyna Malak State War Academy Caldari State 0 |
Posted - 2017.06.17 20:55:08 -
[11] - Quote PLEX vault isn't working the one day I have to play almost all day  |
 Burn Monroe Bros Before Holes 9 |
Posted - 2017.06.17 20:58:00 -
[12] - Quote I usually just press back twice, and I'm in the service I was trying to login to. That's after I get a login error. |
CCP Falcon 13788 |
Posted - 2017.06.17 21:01:42 -
[13] - Quote Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
Zvoma Zvanda Aliastra Gallente Federation 5 |
Posted - 2017.06.17 21:17:30 -
[14] - Quote Not fixed. Restarted launcher....still cannot move loot. Any suggestions? |
CCP Falcon 13793 |
Posted - 2017.06.17 21:22:28 -
[15] - Quote Zvoma Zvanda wrote: Not fixed. Restarted launcher....still cannot move loot. Any suggestions? If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck". CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Roxsee Watsonian Asteros Anonymous It Burns When I'm PvPing 0 |
Posted - 2017.06.17 21:24:20 -
[16] - Quote CCP Falcon wrote: Zvoma Zvanda wrote: Not fixed. Restarted launcher....still cannot move loot. Any suggestions? If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck". ^^^^ This |
Zvoma Zvanda Aliastra Gallente Federation 5 |
Posted - 2017.06.17 21:29:07 -
[17] - Quote Roxsee Watsonian wrote: CCP Falcon wrote: Zvoma Zvanda wrote: Not fixed. Restarted launcher....still cannot move loot. Any suggestions? If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck". ^^^^ This I had already done 'this'. Thanks for being helpful. |
 McCavan Moosearmy Test Alliance Please Ignore 0 |
Posted - 2017.06.17 21:36:19 -
[18] - Quote CCP Falcon wrote: Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon. |
 Nana Skalski Taisaanat Kotei 35260 |
Posted - 2017.06.17 21:40:40 -
[19] - Quote ALL PLEX GONE FROM MY ACCOUNT!  ߦçߦáߦç-Ç-ŠߦÿߦÇ-Çߦ¢ ߦÅ-ô ß¦Ç +óߦÇߦìߦç -£ß¦ç-ƒß¦ÿs ߦ¢ß¦Å ߦ¢ß¦ç-ƒ-ƒ ß¦Ç sߦ¢ß¦Å-Ç-Å =ƒôò ߦí-£ß¦ç-Çߦç +¬s ߦÇ+¦+ó-Ç-ŠߦäߦÅ+¦ß¦äߦÅ-Çߦà +óߦ£-Šߦí-£ß¦ç+¦ -ÅߦÅߦ£ +¦ß¦çߦçߦà -£+¬ß¦ì ߦÅsߦÿ-Çߦç-Å =ƒÜÇ GëíGïüGëí GÖÑ |
CCP Falcon 13795 |
Posted - 2017.06.17 21:42:54 -
[20] - Quote McCavan wrote: CCP Falcon wrote: Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon. No ETA as of yet, sorry CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
CCP Falcon 13797 |
Posted - 2017.06.17 21:44:29 -
[21] - Quote Nana Skalski wrote: ALL PLEX GONE FROM MY ACCOUNT! Your PLEX aren't gone, your EVE client is just not communicating with our billing system, so it's not displaying a value We're working on fixing this, sorry for the confusion! CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Tessa Sage Legion of the Wicked Way ChaosTheory. 13 |
Posted - 2017.06.17 21:45:33 -
[22] - Quote CCP Falcon wrote: the issues have spread - apologies for the inconvenience, we're working on it Is it anything to do with the Hed constellation in Heimatar space getting a good splash the other night? |
McCavan Moosearmy Test Alliance Please Ignore 0 |
Posted - 2017.06.17 21:46:06 -
[23] - Quote CCP Falcon wrote: McCavan wrote: CCP Falcon wrote: Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon. No ETA as of yet, sorry Thanks for the update Falcon. |
 Guong Men Pareleru Opera Gomera Liquidate 02 0 |
Posted - 2017.06.17 21:53:56 -
[24] - Quote just for a headsup .. my account holding the plex ...has them still .. but has logged in short after downtime and since not logged out ... the 4 plex I found today in Rogue Swarm sites .. are not displayed in the plex vault ... I'll wait patiently for them to return |
 Borondahl Celtic Roots 0 |
Posted - 2017.06.17 22:02:55 -
[25] - Quote Unfortunately i just bought something from the store  .Hope the transaction is not lost in your Database. |
 Zzunmaker Y Free Trade No Tax 0 |
Posted - 2017.06.17 22:15:48 -
[26] - Quote I moved 240 plex into my vault right before it went down and now its all missing. i'm assuming its going to comeback soon enough? |
McCavan Moosearmy Test Alliance Please Ignore 0 |
Posted - 2017.06.17 22:18:33 -
[27] - Quote Zzunmaker Y wrote: I moved 240 plex into my vault right before it went down and now its all missing. i'm assuming its going to comeback soon enough? I just logged in and can see my plex again. So seems like things are getting back online. [EDIT] Can't do anything with it yet, but seems to be coming online. |
 Roland Diaz Pandemic Horde Inc. Pandemic Horde 0 |
Posted - 2017.06.17 22:19:10 -
[28] - Quote Doubt this will help but it might, The 110 plex that I bought were in my vault, but I couldn't sell them. A "Item specified for sell is not valid" message kept coming up. About an hour after that, they disappeared from the vault entirely. I think that was around the same time y'all posted this thread on the launcher. Now I can see the plex again in my vault but when I try to sell, same message is popping up. " Item specified for sell is not valid" |
McCavan Moosearmy Test Alliance Please Ignore 0 |
Posted - 2017.06.17 22:24:27 -
[29] - Quote Just moved my plex from the vault to my hanger. Thanks for the quick response CCP. |
CCP Falcon 13798 |
Posted - 2017.06.17 22:25:18 -
[30] - Quote PLEX services are now restored, apologies for the outage! CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
 Astares Van Thanatos ArcJet Heavy Industries 0 |
Posted - 2017.06.17 22:26:05 -
[31] - Quote Deleted. |
Zzunmaker Y Free Trade No Tax 0 |
Posted - 2017.06.17 22:30:02 -
[32] - Quote CCP Falcon wrote: PLEX services are now restored, apologies for the outage! I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets should I submit a ticket for this? |
 Merlin Minayin Viziam Amarr Empire 0 |
Posted - 2017.06.17 22:36:30 -
[33] - Quote Zzunmaker Y wrote: CCP Falcon wrote: PLEX services are now restored, apologies for the outage! I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets should I submit a ticket for this? All my PLEXes just disappeared from my VAULT |
 Moridin Mandarb Amok. Goonswarm Federation 17 |
Posted - 2017.06.17 22:40:14 -
[34] - Quote Thanks, CCP for working hard on the weekend to get this problem resolved. |
 CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:27:47 -
[35] - Quote Aldran Gentlharp wrote: Just a tip. The error is mostly between Office Chair and Monitor Thanks for the tip; I was at home, should I get someone to check my office chair?  Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:28:10 -
[36] - Quote Sheldon d'Albion wrote: Hi, New "developpement", not able to log on two omega account at the same time, got the usual windows when you try to log at the same time an omega and a alpha account . Regards Fixed now? Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:29:31 -
[37] - Quote Borondahl wrote: Unfortunately i just bought something from the store .Hope the transaction is not lost in your Database. If you don't find your items, then please send us a support request so we can sort it out. Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Explorer C C P C C P Alliance 3191 |
Posted - 2017.06.17 23:30:30 -
[38] - Quote Zzunmaker Y wrote: CCP Falcon wrote: PLEX services are now restored, apologies for the outage! I bought 240 plex earlier in a station and I remote transferred them to my plex vault using move to plex vault option. right after I did that and the plex disappeared from my assets the plex vault system just went down completely, now its back up but I can't find the plex anywhere, not my hanger, plex vault, and even the corp assets should I submit a ticket for this? If you can't find them, then please send us a support request. Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer |
CCP Falcon 13799 |
Posted - 2017.06.18 00:02:05 -
[39] - Quote To echo CCP Explorer's comments, anyone who's missing PLEX should contact customer support via billing support ticket. There's also a notification in the launcher for those who're logging in after the issues:  CCP Falcon || EVE Universe Community Manager || @CCP_Falcon Happy Birthday To FAWLTY7! <3 |
Guong Men Pareleru Opera Gomera Liquidate 02 0 |
Posted - 2017.06.18 11:03:22 -
[40] - Quote Hey Falcon and Explorer - how about we FINALLY get a HISTORY for Plex Vault to SEE what is happening in there ... its really annoying if you use one account to manage your plex and thus have many transactions ... or do I really need to run Excel and make a growing table to keep track of what happens in the plex vault ??? |
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