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Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.13 17:35:00 -
[1]
I recently got sky broadband, cus its real cheap - ú10 a month for 16mb/s broadband compared to the ú25 a month i was paying to virgin media for only 4mb/s broadband.
However the sky broadband speed seems to be running at only 600kb/s not its full 16mb, i could understand if it was not the full 16mb but im not even getting what i was before it is rediculas. My router says its running at 15500kb/s yet every internet speed test site i have been on says im running at half a meg.
I didnt have ADSL before and have read about living close to the DNS server, which is about 200m away from my house, so that aint a problem. Also the first speed test i did it was running at 2500kb/s, now its gone slow as hell.
Has anybody else had this problem and managed to fix it cus its realy annoying. Or if theres any people who know anything, any advice is welcome :).
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Chrisb6122
Gallente Tech 2 Holdings Limited
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Posted - 2007.06.13 17:38:00 -
[2]
best explination will likely be peak time usuage,
just wait till 11-12 and you should see a markable increase in your connection speed -
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The Pointless
Gallente Plastic Toys
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Posted - 2007.06.13 18:00:00 -
[3]
Originally by: Gogar Teltaf I recently got sky broadband, cus its real cheap - ú10 a month for 16mb/s broadband compared to the ú25 a month i was paying to virgin media for only 4mb/s broadband.
However the sky broadband speed seems to be running at only 600kb/s not its full 16mb, i could understand if it was not the full 16mb but im not even getting what i was before it is rediculas. My router says its running at 15500kb/s yet every internet speed test site i have been on says im running at half a meg.
I didnt have ADSL before and have read about living close to the DNS server, which is about 200m away from my house, so that aint a problem. Also the first speed test i did it was running at 2500kb/s, now its gone slow as hell.
Has anybody else had this problem and managed to fix it cus its realy annoying. Or if theres any people who know anything, any advice is welcome :).
You sacrificed unlimited bandwidth for speed and got screwed. By Sky no less. That and their pathetic tactics (slagging off Virgin in their ads - I thought they put a stop to that sort of thing) are what keeps me on Virgin for my broadband.
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"Breaking News! The Pointless hates GIFs!" |
Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.13 18:10:00 -
[4]
Quote: You sacrificed unlimited bandwidth for speed and got screwed. By Sky no less. That and their pathetic tactics (slagging off Virgin in their ads - I thought they put a stop to that sort of thing) are what keeps me on Virgin for my broadband.
actualy the package i have is unlimited aswell, and they cant tell me its 16mb/s if its not 16mb/s
virgin use coax which is why you have better speeds at peak times but i should still be getting more than 600kb/s
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The Pointless
Gallente Plastic Toys
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Posted - 2007.06.13 18:13:00 -
[5]
Quote: actualy the package i have is unlimited aswell
Small print in one of their ads said it was only 40GB a month. *grumbles about lame small prints in the Daily Star ads*
Still, I refuse to swtich to Sky on the grounds of... well, the way they've been acting lately.
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"Breaking News! The Pointless hates GIFs!" |
The Anointed
Caldari KR0M The Red Skull
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Posted - 2007.06.13 18:26:00 -
[6]
wait till about 23:00 on a week night, then give them a call and tell them that you want your line re-graded.
They will give you a ticket number and say they are going to escalate it to their tier 3 tach support and call you back within 5 days.
Next day, smae time, ring them back, give them your ticket number and tell them that you are prepared to wait on hold, because you need it sorted.
The tier 3 tech support guys will do a bunch of tests and then sort it out for you.
I had the exact same problem, after all the test we thought we had it sorted, then a week later the line dropped completely and wouldnt connect for more than 2 or 3 seconds. They replaced the box and now it runs faster than my old ú25 a month pipex line.
During my 5 Hour Tech support call he told me that someone above him had told him the for some unknown reason sometimes the box you get sent out is turd and just wont work at anyhting over a certain speed.
Sky is hit and miss, the most annoying thing is the fact that your box is hardcoded so you can use your own hardware.
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Aalan
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Posted - 2007.06.13 18:56:00 -
[7]
Hmmm, I could be wrong but I was under that impression that the BT lines that sky uses could not handle speeds faster than 8mb/s and that is if you live close the exchange.
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Avery Eclipsen
Minmatar 54th Knights Templar O X I D E
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Posted - 2007.06.13 19:03:00 -
[8]
switch to comcast :)
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Lord Zoran
Caldari House of Tempers
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Posted - 2007.06.13 19:04:00 -
[9]
virgin media have gotten so **** lately phone even went down for days but they are better than sky --------------------------------------------- no sig for you !!! |
Ryysa
Caldari
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Posted - 2007.06.13 19:09:00 -
[10]
Edited by: Ryysa on 13/06/2007 19:14:23
Originally by: Gogar Teltaf However the sky broadband speed seems to be running at only 600kb/s not its full 16mb, i could understand if it was not the full 16mb but im not even getting what i was before it is rediculas. My router says its running at 15500kb/s yet every internet speed test site i have been on says im running at half a meg.
My oh my. Someone has problems with understanding that kbit is not the same as kbyte. If your router says it's connected at 15500, it's in kbit, so 15500 kbit/s. There are 8 kbit in 1 byte. Meaning a speed of 15500 kbit/s is a theoretical maximum of 1937.5 kbyte/s. Considering ADSL2+ has plenty of overhead, and is heavily affected by bad wiring your max speed could be hurt. There is a difference between negotiated speed and actual speed, which is due to retransmitted dropped packets. I doubt that you'd get over 12 000kbit/s, which is around 1500 kbyte/s. Considering the fact that those test sites are probably not even on direct peerings from your ISP, it's not really surprising you get about half to a third that. So you are getting about 5mbit/s speed (Assuming that 600 was in kbyte/s and not kbit/s. Since i doubt your connection could be as slow as 75kbyte/s).
Quote: I didnt have ADSL before and have read about living close to the DNS server,
Oh dear oh dear, anyone who wrote that, should be fired on the spot. Probably you misread though. A DNS server is something that resolves names to IP's and vice versa. For example it will resolve www.eve-online.com to 87.237.39.199 and back. Unless you live in a server room at your ISP I honestly think you don't live close to your DNS server. What you probably mean is the DSLAM, or, more commonly the exchange. That's the closest place where you have a DSLAM installed which converts the ADSL2+ encapsulated signal into something more.... common.....
Quote: which is about 200m away from my house, so that aint a problem. Also the first speed test i did it was running at 2500kb/s, now its gone slow as hell.
First of all, you are exaggerating or your counter is incorrect. 2500kbyte/s is 20000kbit/s. There is no way you are getting over 1800 kbyte/s. Second of all, if your ISP is overloaded, then while you would have 1800kbyte/s sec to your exchange, it doesn't mean your isp has that much bandwidth free to allocate to you. Oh also, if the other end of where you are connecting to is overloaded, then speed is limited by that.
Imagine your connection to somewhere as a motorway. The cars being packets. If there is a steady flow of cars on the motorway, but different segments of the motorway having different speed limits, then the entire flow will move with the speed of the slowest segment.
Quote: Has anybody else had this problem and managed to fix it cus its realy annoying. Or if theres any people who know anything, any advice is welcome :).
Change ISP, and educate yourself a bit on computer networks and HOW and WHY things work like they do. Honestly, just a beginner course would be fine, atm you're completely clueless.
Originally by: Aalan Hmmm, I could be wrong but I was under that impression that the BT lines that sky uses could not handle speeds faster than 8mb/s and that is if you live close the exchange.
Just fyi, you can run Gigabit Ethernet over copper media, ofcourse it probably will last for about 50-100 metres, but you can. So "lines" has nothing to do with it. If the exchange supports adsl2+, then you can get upto 24mbit/1mbit upload/download, depending on your signal attenuation and the weather (j/k about the last part).
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Ray McCormack
BIG
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Posted - 2007.06.13 19:17:00 -
[11]
Originally by: Gogar Teltaf and they cant tell me its 16mb/s if its not 16mb/s
I believe it's advertised as Up To 16mb/s.
| WTS Archons and Nidhoggurs | BMBE ISK Loans | |
Ryysa
Caldari
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Posted - 2007.06.13 19:18:00 -
[12]
Originally by: Ray McCormack
Originally by: Gogar Teltaf and they cant tell me its 16mb/s if its not 16mb/s
I believe it's advertised as Up To 16mb/s.
Exactly. That's the thing with private connections.
If you want a connection with guaranteed throughput of 16mbit/s you will have to pay a lot more than 10 pounds, more like 1000 - 10 000 pounds :)
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Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.13 19:36:00 -
[13]
Edited by: Gogar Teltaf on 13/06/2007 19:36:13 Edited by: Gogar Teltaf on 13/06/2007 19:35:22 wow dude im suprised your head can fit out of this thread...
Quote: My oh my. Someone has problems with understanding that kbit is not the same as kbyte
yes i understand kbits are not kbytes - that 600KB/s is in kbits, my old modem was getting 4000kb/s which was pretty much maxed out.
Quote: I didnt have ADSL before and have read about living close to the DNS server
yes sorry my mistake i meant exchange
Quote: Wrong again. In fact, each cable node shares the channel with all clients on that node. ADSL gives you a private channel to the exchange. Exactly the opposite of what you stated is true.
Well wouldnt that mean i should be getting better speeds than i was with the cable service...
everything else fair enough, you obviously know your stuff. But i am talking in kbits, i havnt mentioned kbytes.
I know people who are getting 12-16kbit around here, yet i am not getting it (even at 3am in the morning).
And i aint going to learn any of this stuff because thats what techies are for (like you)
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Ryysa
Caldari
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Posted - 2007.06.13 19:51:00 -
[14]
Edited by: Ryysa on 13/06/2007 19:53:00
Quote: yes i understand kbits are not kbytes - that 600KB/s is in kbits, my old modem was getting 4000kb/s which was pretty much maxed out.
SWITCH ISP like... RIGHT NOW...
Quote:
Quote: Wrong again. In fact, each cable node shares the channel with all clients on that node. ADSL gives you a private channel to the exchange. Exactly the opposite of what you stated is true.
Well wouldnt that mean i should be getting better speeds than i was with the cable service...
Well, the speed is not limited by your speed to your exchange. It's limited by your ISP being overloaded, not by your exchange being overloaded. In fact a DSLAM itself can't even be overloaded, it has X amount of ports, and you plug X amount of ports into it, each of which has a certain speed, for example ADSL2+ specification gives 24/1 max in mbits.
Cable works differently - you have one node for the entire neighbourhood. It has x mbit of bandwidth available to it, so if everyone would leech at the same time it could run out of bandwidth and slow down on the node level.
However, neither of those matters in this case. Remember the example I gave you with cars driving your lane? Imagine that the speed limit from you to your ISP is in both cases 200km/h. The 20km/h limit comes in at a much later phase. So in fact ADSL nor Cable technology does not matter. I have ADSL2+ for example and I easily get 1200kbyte/sec downloads at peak times.
Quote: everything else fair enough, you obviously know your stuff. But i am talking in kbits, i havnt mentioned kbytes.
Try to specify kbit/s :) kb/s is a stupid marketing trick imo.
Quote: I know people who are getting 12-16kbit around here, yet i am not getting it (even at 3am in the morning).
You mean mbit. 12-16kbit is Dual Channel ISDN, which is so 1999...
Quote: And i aint going to learn any of this stuff because thats what techies are for (like you)
In fact, networks are only a hobby of mine. I'm a java developer by profession.
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l3lind Man
Caldari
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Posted - 2007.06.13 20:00:00 -
[15]
Edited by: l3lind Man on 13/06/2007 20:01:43 to toronto
an awesome local isp just for our small town of ~45k
and just for fun, to NY
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Ryysa
Caldari
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Posted - 2007.06.13 20:08:00 -
[16]
Edited by: Ryysa on 13/06/2007 20:07:12 hmm... here's mine: Tallinn
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Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.13 20:08:00 -
[17]
well i live in the uk and look i get the same speed result to london as i do to canberra in australia. Oh and to top it off my upload speed is almost as good as my download lol.
London
Canberra
fun huh...
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Ryysa
Caldari
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Posted - 2007.06.13 20:10:00 -
[18]
Edited by: Ryysa on 13/06/2007 20:09:13 Hmm, your ISP has to be severely overloaded.
Can you run this in command prompt and paste the output? tracert www.linx.net
Don't bother pasting all the * * * * from the end, just until there is data.
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Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.13 20:23:00 -
[19]
Here goes:
1 6ms 5ms 2ms 192.168.0.1
2 64ms 48ms 72ms cr0.cmhale.uk.easynet.net [195.189.158.90]
3 32ms 30ms 32ms 80.238.40.129
4 38ms ip-89-200-132-80.ov.easynet.net [89.200.130.0]
5 35ms 36ms 40ms ge2-1-0.er3.tclon.uk.easynet.net [89.200.130.0]
6 37ms 37ms 40ms ge0-0-0.er3.thlon.uk.easynet [82.108.6.150]
7 39ms 43ms 43ms ip-217-204-60-121.easynet.co.uk [217.204.60.121]
8 36ms 39ms 43ms g0-0-124.tr2.tfm7.thn.linx.net [217.204.61.134]
9 36ms 41ms 40ms ivory.linx.net [195.66.232.53]
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Ryysa
Caldari
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Posted - 2007.06.13 21:04:00 -
[20]
Ping times are kinda high.
Even with high interleave you shouldn't be getting that bad pings... Unless it's really really high... sigh...
I dunno, ask your ISP to take a look at your line. Your latency seems to be fairly consistent. There might be a malfunction in the DSLAM or the modem, or whatever else.
EW Guide - KB Tool - PVP Event |
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xxShadexx
Rampage Eternal Ka-Tet
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Posted - 2007.06.14 02:01:00 -
[21]
I'm on Virgin Media 4mb and I've had no problems.
I was bored so I did that trace as well. I got an average of 10-11 ms.
Must be something wrong with your line
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I wish I could change my name... |
Dark Shikari
Caldari Imperium Technologies Firmus Ixion
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Posted - 2007.06.14 02:58:00 -
[22]
600 KILOBITS?!
Come on, my Comcast gets better than that, and its only 6000/768.
Switch. ISP. Now.
23 Member
EVE Video makers: save EVE-files bandwidth! Use the H.264 AutoEncoder! |
cpt fantastic
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Posted - 2007.06.14 04:45:00 -
[23]
Thanks for the heads-up. I was considering switching to Sky cos you can get telly and broadband for what I pay for broadband alone now. Not gonna bother until the speed gets sorted out.
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Johhny Mcflootang
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Posted - 2007.06.14 11:18:00 -
[24]
I just got Sky Broadband aswell, (only btw, cus ive just moved house and i cant have cable) and my speed is real fast, but the problem i have with it is setting up the wireless?! Ive set up wireless only a couple of times before, so not realy experienced, but it's just silly. Sky offer you pretty **** support and if u google it, you find lots of ppl with the same problem. I tryed a couple of things they reccomended, but no luck Any Sky broadband people sorted it? Is it so simple i cant see it?!
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Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.14 11:30:00 -
[25]
sky customer support is alot better than virgin's. I moved my wireless router downstairs and the speed went up to 1000-2500 kbit/s. But thats still slow and its the middle of the afternoon. Im gonna try switching to ethernet, then if that fails phone them and tell them to sort themselves out.
And for the wireless its fairly simple, go to control panel > wireless zero, and set up a connection.
And for you americans, our internet services in UK are alot worse than US.
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Ryysa
Caldari
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Posted - 2007.06.14 13:47:00 -
[26]
Wait.
You are connected via WIRELESS to your router? lol... and you didn't even try to use a cable before complaining here?
/me says something really really nasty.
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Gogar Teltaf
Cotton Buds Frontline.
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Posted - 2007.06.14 14:28:00 -
[27]
i have to use wireless, the router is upstairs and i dont have a long enough ethernet cable atm. it still shouldnt be that crappy tho...
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ry ry
StateCorp
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Posted - 2007.06.14 14:34:00 -
[28]
Originally by: Ryysa Well, the speed is not limited by your speed to your exchange.
not true, my old local exchange couldn't support any connection above 5.5 meg, i phoned around go knows how many ISPs and they all told me the same thing. There's just no reason for virtually every ISP in the uk to throttle some little town in the west country then lie about it especially since i wanted to give them lots of money for a faster connection. i'd guess the exchange really wasn't capable of supporting anything faster than that.
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ry ry
StateCorp
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Posted - 2007.06.14 14:35:00 -
[29]
Originally by: Ryysa Wait.
You are connected via WIRELESS to your router? lol... and you didn't even try to use a cable before complaining here?
/me says something really really nasty.
a half decent WAP/cards won't reduce your speed by that much tbh.
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Dark Shikari
Caldari Imperium Technologies Firmus Ixion
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Posted - 2007.06.14 14:50:00 -
[30]
Originally by: Ryysa Wait.
You are connected via WIRELESS to your router? lol... and you didn't even try to use a cable before complaining here?
/me says something really really nasty.
Wireless isn't that slow unless you're a hundred meters away... I get perfectly fine speeds on wireless.
23 Member
EVE Video makers: save EVE-files bandwidth! Use the H.264 AutoEncoder! |
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