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Reasonable Petition Response Time For Breached Accounts??

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DekBolt Gallente Rage Academy oooh Shiny	Posted - 2007.06.17 21:33:00 - [1] Edited by: DekBolt on 17/06/2007 21:35:09 Hey All Recently a friend of ours had both his accounts breached somehow and lost around 5bil in isk. After reporting the issue to the GMs both his accounts have been suspended while the investigation happens. It has now been 3 weeks and has only had 1 e-mail saying that its been escalated. This was only received, coincidently, after alot of friends e-mailed Kieron direct asking what was been done about this. No other information has been passed on at all. He cannot get any information either until the new GM responds to him. I am posting this on his behalf as he cannot get access to the forums to post anything and raise this issue. Hopefully someone within CCP may read this and pass further information on to him. A simple e-mail to say who is looking at it, what stage its at, eta for him getting his accounts back would be nice. Please keep any responses clean. Yes something happened, his accounts were breached, whats happened has happened. I am simply asking for people to stand by someone in the community who has played for a long time and post something constructive in the hope that his problem is given some attention. Many Thanks DekBolt Edit: Spelling
Uncle Dunkle	Posted - 2007.06.17 21:43:00 - [2] its the feeling of being treated like a mushroom kept in the dark and feed bullsh*t
Nathrezim Gallente Darwin With Attitude oooh Shiny	Posted - 2007.06.17 21:46:00 - [3] I think its about time someone gave us and our friend the answers and ''solutions'' that are needed. He is a long-year customer of CCP and he deserves more than a ''standby''. Whats going on with the issue? Notify him. Let him know. Let us know. About time someone takes responsibility over this and acts appropriately.
Mr Bigglesworth Maza Nostra oooh Shiny	Posted - 2007.06.17 22:00:00 - [4] Its unacceptable. How can you leave a paying customer in the dark about such a serious issue? It should never take multiple petitions from other characters just to prompt a response. Is there even a specialised petition field for such matters?
Sarah McTeef	Posted - 2007.06.17 22:03:00 - [5] Edited by: Sarah McTeef on 17/06/2007 22:02:27 Get them a firewall, an antivirus program and a computing course at the local community college. I don't know how your friend got their account breeched but they should find out and correct it. It's a harsh lesson but at least it wasn't his real life identity stolen.
Dark Shikari Caldari Imperium Technologies Firmus Ixion	Posted - 2007.06.17 22:07:00 - [6] Originally by: Uncle Dunkle its the feeling of being treated like a mushroom kept in the dark and feed bullsh*t I am saving this quote. 23 Member EVE Video makers: save EVE-files bandwidth! Use the H.264 AutoEncoder!
Patch86 Di-Tron Heavy Industries	Posted - 2007.06.17 22:12:00 - [7] Originally by: DekBolt Please keep any responses clean. Yes something happened, his accounts were breached, whats happened has happened. I am simply asking for people to stand by someone in the community who has played for a long time and post something constructive in the hope that his problem is given some attention. It's worth pointing out that if he did something in breach of the EULA to get his account breached (account sharing, eBay trading, etc) they're likely to perma-ban his account anyway. Hell hath no fury like a GM alerted... --------
Uncle Dunkle	Posted - 2007.06.17 22:15:00 - [8] i can inform u that the char did nothing of the sort as it was my account
Patch86 Di-Tron Heavy Industries	Posted - 2007.06.17 22:16:00 - [9] Originally by: Uncle Dunkle i can inform u that the char did nothing of the sort as it was my account Fair be. What did happen? --------
Uncle Dunkle	Posted - 2007.06.17 22:20:00 - [10] logged into the test server before downtime logged back on and found accounts had been stripped of isk
Shaemell Buttleson Darwin With Attitude oooh Shiny	Posted - 2007.06.17 23:27:00 - [11] Not going into details here of anything except that I find it very hard to understand why you would have to ask for it to be escalated to a Senior GM. I know it has now been escalated but for something as serious as this only senior GM's should have been dealing with it in the first case. There is a possibility I misinterperated what I read on our own forum and I am totaly wrong about it and that he didn't need to ask for this but if I am correct in that it wasn't then I feel CCP really need to get priorities right in how they deal with something as serious as hacking. To say I'm disapointed in this lack of concern is an understatement! Your signature was inappropriate, email [email protected] to find out why (don't forget to include a link to it) -Sahwoolo
Cartiff Darwin With Attitude oooh Shiny	Posted - 2007.06.17 23:28:00 - [12] yea dek, my ladz been out of action now for 3weeks, with basically nothing form ccp to tell him whats going on, even if he'll ever get his accounts back. He was hacked, and assets were stolen, now, as ccp logs all trancations, and transfers, how hard can it been to ee who the isk was sent to, ban those accouts and reinstate my mates accounts? jesus christ oooh Shiny!!! "Uggs386 > omfg i like little boys"
EFF ONEF1 Deep Core Mining Inc.	Posted - 2007.06.18 00:39:00 - [13] how exactly was your account breeched? you claim you gave your login info to noone. so how did they get it? if it was some sort of hack or other program, id be way less worried about EVE rather more concerned about say, my email, bank info, paypal info, making sure im not sending out those bs myspace bulletins, you know the stuff that can have a serious impact on my ability to pay rent, drink beer, and keep a decent credit score. Ive been playing MMOs for 10 damn years and have never had anything like this remotely happen. i really dont see how every mmo board is filled with these claims, its ridiculous. although when my brother was living with me he did delete my pet chuba while i was taking a wee. i came back and smacked him, didnt get my pet back but damn it felt good. but that was my fault. you didnt happen to buy all that lovely isk from a farmer did you? not that you would admit to it. ----------------------------------------------- I have been known to take shuttles to various parts of 0.0 Why? Don't really know. I'm not an alt. One character, one account.
logosfold Amarr ORB enterprises	Posted - 2007.06.18 01:33:00 - [14] Originally by: EFF ONEF1 how exactly was your account breeched? you claim you gave your login info to noone. so how did they get it? if it was some sort of hack or other program, id be way less worried about EVE rather more concerned about say, my email, bank info, paypal info, making sure im not sending out those bs myspace bulletins, you know the stuff that can have a serious impact on my ability to pay rent, drink beer, and keep a decent credit score. Ive been playing MMOs for 10 damn years and have never had anything like this remotely happen. i really dont see how every mmo board is filled with these claims, its ridiculous. although when my brother was living with me he did delete my pet chuba while i was taking a wee. i came back and smacked him, didnt get my pet back but damn it felt good. but that was my fault. you didnt happen to buy all that lovely isk from a farmer did you? not that you would admit to it. About 2 years back tons of accounts all got hacked at the same time, all from different corps, alliances and timezones. Quite an account sharing setup they had didn't they! Bit of a nob aren't you mate!
Illyria Ambri Caldari RennTech	Posted - 2007.06.18 02:44:00 - [15] Originally by: Cartiff yea dek, my ladz been out of action now for 3weeks, with basically nothing form ccp to tell him whats going on, even if he'll ever get his accounts back. He was hacked, and assets were stolen, now, as ccp logs all trancations, and transfers, how hard can it been to ee who the isk was sent to, ban those accouts and reinstate my mates accounts? jesus christ From an outside POV or as GM would see the logs. See's someone logged in and traded to another account. You claim you were hacked. As we all know any instance of hacking is alwyas the players and never CCP's fault (even if it is) Please prove that you didn't have a friend log into your account on another computer and transfer the items and isk to his character. Then please prove that you are not trying to swindle CCP into reimbursing you for the supposed loss. ------------ This is not War... This is pest control - Dalek Sek
Dark Shikari Caldari Imperium Technologies Firmus Ixion	Posted - 2007.06.18 03:25:00 - [16] Originally by: Illyria Ambri Originally by: Cartiff yea dek, my ladz been out of action now for 3weeks, with basically nothing form ccp to tell him whats going on, even if he'll ever get his accounts back. He was hacked, and assets were stolen, now, as ccp logs all trancations, and transfers, how hard can it been to ee who the isk was sent to, ban those accouts and reinstate my mates accounts? jesus christ From an outside POV or as GM would see the logs. See's someone logged in and traded to another account. You claim you were hacked. As we all know any instance of hacking is alwyas the players and never CCP's fault (even if it is) Please prove that you didn't have a friend log into your account on another computer and transfer the items and isk to his character. Then please prove that you are not trying to swindle CCP into reimbursing you for the supposed loss. How would you make money by transferring ISK to a friend's account, and then the GMs moving it back? Total ISK earned is zero. 23 Member EVE Video makers: save EVE-files bandwidth! Use the H.264 AutoEncoder!
SupaFlyTNT Darwin With Attitude oooh Shiny	Posted - 2007.06.18 03:40:00 - [17] It takes less time to get a ship petition cleared up! Whilst I understand that CCP need to look into such cases very closely they should at least give the person involved a reasonable amount of contact. If someone is to be treated guilty until they are proven innocent the least you can do is let him know whats happening
Rod Blaine Evolution Band of Brothers	Posted - 2007.06.18 05:48:00 - [18] Edited by: Rod Blaine on 18/06/2007 05:48:38 Originally by: DekBolt alot of friends In CCP's place, this would be why for me. Anyway, it should never take that long. At the very leat he should have received an automatic update of some sorts. Try petitioning on his behalf and/or e-mail Kieron about his petition again, but this time without all your friends.. edit: tell me this aint all about the test server..... [center] Old blog
Shaemell Buttleson Darwin With Attitude oooh Shiny	Posted - 2007.06.18 06:49:00 - [19] Originally by: Rod Blaine Edited by: Rod Blaine on 18/06/2007 05:48:38 Originally by: DekBolt alot of friends In CCP's place, this would be why for me. Anyway, it should never take that long. At the very leat he should have received an automatic update of some sorts. Try petitioning on his behalf and/or e-mail Kieron about his petition again, but this time without all your friends.. edit: tell me this aint all about the test server..... I can see your point here and the friends who petitioned didn't email/petition straight away but several days after to a week of the player not having any word back but having the account/s suspended. The friends only got involved after nothing had seen to be done after an unreasonable amount of time. Also it did effect some of them directly as it was corp money that was taken as well. It isn't the test server either. Your signature was inappropriate, email [email protected] to find out why (don't forget to include a link to it) -Sahwoolo
Morgina	Posted - 2007.06.18 10:13:00 - [20] Luckily, it was only his EVE accounts that got breached ... but it still sucks :( There are several ways an ISK thief can breach your account(s), so it's of vital importance that you never re-use the same password anywhere, and that you change them frequently, and all that. That being said, it shouldn't be too hard for CCP to determine from which location the login occured, and determine if it was done through his own computer, or perhaps a different one. In fact, it shouldn't take more than a few minutes, for someone that knows the application well. If it was indeed done through his own computer, then perhaps it's about time for a complete re-install ... but if it was done from a different computer, then perhaps that would warrant further investigation. Leaving customers in the dark like this is just unacceptable, and ultimately really bad for business. If I did the same with my clients, I doubt they would give me any more business. I hope that the continued focus on this matter will help to resolve the issue soon, and that the community will learn a thing or two about keeping their passwords safe.
Fogy Caldari Warspite Developments Rule of Three	Posted - 2007.06.18 11:44:00 - [21] Basicly, all we'r asking for, is for our friend to gett atleest a bitt of information/update on whats going on whit the whole incident. It's hard enough to gett your accounts frozen.. (its totaly understandable but still) but beeing left in the dark without seeing the exit of the situation is worse. As i understood it: GB sendt mails/petitions or whatnot to GM's asking what was going on, and how it was going.. with no reply.. about a week ago, we had a discussion on our community forums, and decided to mail Kiron, asking for some action/response.. I'd post the reply mail, if i was sure it wasnt a breach of the whorumrules.. Safe to say, it wasnt realy what we were hoping for... "insert mushroom quote" Cheers! Fogy I nerfed my siggie.. :( "From my rotting boddy flowers shall grow and I am in them, and that is eternity"
Alphamarine Minmatar Rage Academy oooh Shiny	Posted - 2007.06.18 12:14:00 - [22] What I find odd here is that CCP in this case don't see theft as a priority?? The hacking of someone elses computer is a CRIMINAL OFFENCE in most counrtys on this planet. So loosing a mothership or a dread in a huge lag fest to a oversized asteroid style petition is priority over someone inside the eve community illegally hacking into someone elses computer?? I got a solution. Phone the Police, let them ring CCP to investigate the hacking. Then maybe that will hurry them up. CEO Rage Academy
Asmosis	Posted - 2007.06.18 12:37:00 - [23] Its quite possible that they have contacted whoever the ISK ended up with and that person has put forward a compelling case as to why they have it, causing more investigation. If he's provided solid evidence like payments to you etc then I could see how it'd take a while. Or maybe they lost the paperwork :P
Uncle Dunkle	Posted - 2007.06.18 16:34:00 - [24] Originally by: Asmosis Its quite possible that they have contacted whoever the ISK ended up with and that person has put forward a compelling case as to why they have it, causing more investigation. If he's provided solid evidence like payments to you etc then I could see how it'd take a while. Or maybe they lost the paperwork :P then they can explain the 2 differnt ip's between me loggin onto test server and some one logging my accounts on to tranq then
DekBolt Gallente Rage Academy oooh Shiny	Posted - 2007.06.18 19:15:00 - [25] Many thanks for the positive replies all. We miss our big hair monster and want him back in game :( I do understand that there could be a lengthy trail of breadcumbs to follow if the isk has been transferred from pillar to post but not informing customers as to what is currently going on is just bad business. Hopefully he will be back soon, with isk, then he can buy me some ships as im now broke :( DekBolt
The Socialworker Minmatar The Socialworkers	Posted - 2007.06.18 19:54:00 - [26] As tough as this is for the account holder, you have to try and see it from ccp's point of view as well. This is a total mine field for them, and they obviously can't just reimburse this sort of thing on a few char references from other players. My guess would be that they are sitting tight and watching the money trail (and the actions of all possible wrong doers) unfold before they make a call, and since you are all possible wrong doers they obviously don't want to keep you too much in the loop. Concerted big hacks are one thing, but these one off jobs I would guess ccp assumes to be 'friends', aquantances or scams.
Malvinus Caldari Rage Academy	Posted - 2007.06.18 22:11:00 - [27] Originally by: The Socialworker As tough as this is for the account holder, you have to try and see it from ccp's point of view as well. This is a total mine field for them, and they obviously can't just reimburse this sort of thing on a few char references from other players. My guess would be that they are sitting tight and watching the money trail (and the actions of all possible wrong doers) unfold before they make a call, and since you are all possible wrong doers they obviously don't want to keep you too much in the loop. Concerted big hacks are one thing, but these one off jobs I would guess ccp assumes to be 'friends', aquantances or scams. There's not keeping people in the loop too much and then there's not telling people there is a loop at all. Unless this is happening hand over fist, it should have started with a senior GM whom i would expect to at least keep a minimum of communication with the victim in all this. Particularly over the timescales this has been going on for. Otherwise it's just mushrooms all round.
Ryan Scouse'UK	Posted - 2007.06.18 23:00:00 - [28] Originally by: Dark Shikari Originally by: Uncle Dunkle its the feeling of being treated like a mushroom kept in the dark and feed bullsht I am saving this quote. its stolen from a flim DS .. dont be fooled by this Joker!! its not even correct.. it was.. The best things to do with feds ( FBI) is treat them like mushrooms.. Kept in the dark and fed *** ! il look on finding the flim.. its not long been out perhaps feb 2007.. I forget what its called.. hmm ..( good flim tho .. about a spy in the FBI & in a Crime gang.. )
Morgina Darwin With Attitude oooh Shiny	Posted - 2007.06.19 06:18:00 - [29] This is not just a problem for GB, but a problem for the community as a whole! We all pay good money to play the game, and expect CCP to have decent customer service. I realise that CCP can be investigating many such cases right now, and we're just the most vocal group that's been affected by this, but please, send our friend something, anything, to let him know how his case is progressing! And for those out there thinking this is all a scam, you don't know us. If GB wanted that amount of ISK for personal use, he could just ask ... most of our group would be more than willing to either lend or donate it to him. I am willing to wager both my accounts on the fact that GB is innocent in this matter.
DekBolt Gallente Rage Academy oooh Shiny	Posted - 2007.06.19 06:24:00 - [30] The mushroom quote has been around years and years. I remember if from been a kid so thats a good 20 years old. I think you will find its probably been around alot longer than that too, so the quote definately didnt originate in said movie. Im afraid he didnt steal the quote from the movie your on about. The quote itself can be altered to fit the situation it needs to be used in so there is no right / wrong permutation of it. The flexibility and dynamic use of the english language is great isnt it? DekBolt

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