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Thread Statistics | Show CCP posts - 5 post(s) |
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CCP Lingorm
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Posted - 2007.06.28 13:49:00 -
[1]
Let me introduce myself, I am Lingorm, the Team Leader for the newly established QA Engineering Cell. We will be building better testing tools. One of the first ones we have underway is an 'upgrade' of our internal Defect Tracking System and the associated support systems (https://bugs.eve-online.com/). I am most keen to hear any suggestions that you have to improve the current site by increased functionality and/or improved usability.
Currently in development is the ability to Tag a defect to a game Category (Starbases, Missions, Science and Industry etc) this will aid us in the filtering of the bug reports and the ability to find duplicates.
What else would you like to see? What would make the site more usable?
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.06.28 14:42:00 -
[2]
Edited by: CCP Lingorm on 28/06/2007 14:41:52
Somethings to consider that I have been thinking hard on.
If we make all the bugs public then EVERYONE has access to use the information contained there in for what ever purpose they can. This means that we would be 'publishing' an Exploit manual. Not something we want to do. Conversely there is some merit in people comparing notes and trying to gather more information on the bug to make it easier for us to identify and then fix.
Security by Obfuscation has never really worked but there is a difference between Obfuscation and sensible exclusion of information.
We do have more detailed bug threads on the Bug Hunter Forums, but those are closed to the general public to prevent this information being put to nefarious uses.
If you have suggestions of a happy medium that can serve both results then I am ready to hear you suggestions.
Could someone please post a URL to this Mantis that is talked about please so that I can have a look.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.07.09 12:41:00 -
[3]
Some good stuff here.
As you can see some of it we are already looking at implementing (see Tanis' latest blog) and I will certainly look into the other suggestions.
As for the design by Committee, this is not a Committee, I prefer to think of it as an Ordered-Democracy. You can vote on any thing you like as long as you do as you are ordered. Seriously we do take in all the feedback and look at what we can seriously implement within constraints of resources, time and integration with our existing system (or replacement).
But that does not mean that we are not making notes of your suggestions and will implement them when possible.
Keep up the good suggestions, I will be checking in every couple of days to see if there is anything new.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.07.12 16:42:00 -
[4]
Here we go.
MyBugs. First implementation is now in internal testing. Tanis is writing a new blog telling you how to use it so Expect it Soon(tm).
Now about in-game bug submission. We are looking at alternative methods of bug reporting. But nothing has been decided yet.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
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CCP Lingorm
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Posted - 2007.07.20 09:40:00 -
[5]
Here is a basic 'Bug Work Flow'
You Submit a bug and it goes into a List.
This list is filtered by members of QA and the Bug Hunter's.
If there is not enough Information or they can not reproduce it is is 'Discarded'. <- This is the point where My Bugs comes in allowing you to add more information and resubmit the bug.
If it can be Reproduced then an Defect is created in our Internal tracking system.
The associated bug reports are linked to it and all files from the Bug Reports are attached to the new defect (it is common to have multiple Bug reports attached to a single defect).
Once a Bug report is 'Attached' then it is closed and we are working on the fix.
We are working on getting the State of the Defect onto the My Bug reports for those bugs that have been attached to a defect.
CCP Lingorm
CCP Quality Assurance
QA Engineering Team Leader
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