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Thread Statistics | Show CCP posts - 2 post(s) |
Riggwelter
Caldari
Drinkers Appreciation Soiciety
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Posted - 2008.01.08 18:32:00 -
[1]
Edited by: Riggwelter on 08/01/2008 18:32:35
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Riggwelter
Caldari
Drinkers Appreciation Soiciety
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Posted - 2008.01.09 13:26:00 -
[2]
Ive heard of one case of an ISP's customer (think it was Vigrin ADSL reported on Thinkbroardband forums) using the unfair contract terms act to get a refund out of an ISP that repeatedly underdelivered on service.
Might be worth thinking about if its true and they wont let you out of the contract.
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Riggwelter
Caldari
Drinkers Appreciation Soiciety
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Posted - 2008.01.16 20:12:00 -
[3]
Signed
This bit of advice from the OFT would seem to indicate Tiscali dont have a leg to stand on regading their contract. Though you will obviously be in for a fight should you wish to use it.
Linkage
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Riggwelter
Caldari
Drinkers Appreciation Soiciety
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Posted - 2008.01.18 15:01:00 -
[4]
Edited by: Riggwelter on 18/01/2008 15:05:41
Edited by: Riggwelter on 18/01/2008 15:02:17
 Originally by: VelvetJones
His reply to my tiscali issue was
Pipex are providing you with a broadband service, Pipex are within there rights under are terms and agreement which you have agreed to to traffic manage our network.
With further investigation and speaking to Tiscali, Pipex have were recently informed of this issue. Pipex have only recently starting migrating customers onto there network and were not aware of these issues before hand, even so this would not be in breech of our contract with you.
With the purchase of Pipex by Tiscali, a business decision was made to transfer Pipex customers onto the Tiscali Network. Pipex customers are made aware Within our terms and conditions that changes of the provisioning of the broadband service may change, this is specified under section 4.1 "We want to offer You the highest level of service that We are reasonably able to achieve. In order to do so we will utilise different technologies and network topographies to deliver the Broadband Service to You. The different technologies and networks may be operated by different member companies". I apologise were currently unable to archive your expectations of the broadband service.
[/quote
So basically there using the excuse there are traffic managing you even though they didnt know they were doing it until you told them they were doing it.
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Riggwelter
Caldari
Drinkers Appreciation Soiciety
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Posted - 2008.01.20 22:11:00 -
[5]
Originally by: craygan
i pay ccp for a service, o and not being able to connect is hardly a service......
ok Tiscali are the biggest pile of **** going, but as far as i am concerned it up to ccp to make a stand against this isp.. (it is blocking there product) and fix this.
CCP dont have a contract with Tiscali you do if you feel so strongly take them to a small claims court. 6 months x subs + 6 months x tiscali fees assuming you been affected.
When they lose they might up the priority on a fix.
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Riggwelter
Caldari
Drinkers Appreciation Soiciety
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Posted - 2008.01.23 15:09:00 -
[6]
Edited by: Riggwelter on 23/01/2008 15:09:57
Edited by: Riggwelter on 23/01/2008 15:09:12
Originally by: Freya B
Originally by: Snaith
Yep thats right , we established this ages ago, and Tiscali admitted too.
Originally by: Ofca
It's just sad case of accidental L7 filtering - eve's communication protocol just matched a known fingerprint somehow and it's treated as filesharing traffic.
OK, what I need now then is something I can quote back to Pipex, please.
I can't get onto the Tiscali forum, and Pipex doesn't have one. Is there any published information (i.e. some quotes from Tiscali or Pipex employees) that I can access? I need to prove to them, out of their own mouths, that it is a fault that they have not fixed.
try here
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