Originally by: Confractus

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well its sunday 18:35 GMT and you guessed it i cant connect. my mrs is away so the perfect time for eve, not if Tiscali have their way.
I have sent numerous Emails but get a reply basically saying "Look at the first reply we sent you".
I don't know which one it will be but tomorrow morning i'm gonna ruin some call centre persons day.

I cant wait

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Originally by: j99323188

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I did a traffic trace on eve and ts over a 4 hour period and it generated 30mb of traffic so its not as though its hight use, hoping to post this on the forums tomorrow as they dont allow you to post over the weekend

i think we should all register and post in this following link

http://www.tiscali.co.uk/forums/showthread.php?t=135507

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Originally by: Bite it

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I have been with Tiscali for some 4 years i have a personal home account and a business account,a conversation i had with my Tiscali account manager today is that it's not going to be resovled quickly i.e dont give a flying hoot in the scale of problems thay have this is very small with only 19 Eve-online cases logged currently so get logging guys if you are planning on staying with Tiscali... i have cancelled today with them so that's 12k PA they have lost.

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Originally by: Androsin

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Edited by: Androsin on 03/10/2007 17:58:42
Edited by: Androsin on 03/10/2007 17:58:22
Snaith, I think most of our issue with Tiscali is not the fact that there is a problem, but the fact that they deny there is one, coupled with terrible customer support.

They've had exactly the same issue more than once before, and they denied it then.

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Originally by: Akira Aronnis

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RE:
"I'll give it till Friday, and if I here no further from these names, I'll have to assume the issue is resolved (only for these people) and I'll close off their tickets"

Well there's your problem. The folks at tiscali know there is a problem, i know there is a problem, YOU know there is a problem, yet i love the way they are assuming its all fixed unless we keep repeatedly telling them there is STILL A PROBLEM.

all together now... THERE IS STILL A PROBLEM!

No doubt it's too difficult for them to search on google for 'eve online tiscali' it would tell them about the problems, including this thread.

Tiscali know there are people leaving them now due to this 'connection' (blocking) problem (i told them I was leaving because of it). And if they cared about there customers they'd just fix the WHOLE EVE TISCALI situation (ie stop traffic shaping/blocking the port) rather than just 'fixing it' for the people that are now numb from banging there heads on that brick wall. Why block eve anyway? it's not like it uses great bandwidth.

Perhaps tiscali should assume that those complaining here and on their forums, are just the tip of the iceberg, rather than chastising those people that have bothered to mention it.

BTW since my last post, I have had noticed no discernible change in the times when eve online is unplayable. Still approx 5pm-11pm(ish).

sigh... at least i got my MAC code from them on my second call to CS. only 5days til new ISP. i'll repost if i get the same problem with the new ISP, or if i'm angered further by any more of tiscali's so called 'service' comments.

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Originally by: Cursan Voran

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Damn! Add me to the list.

I have just signed up with tiscali and started playing eve. After two weeks with tiscali it seems for me blocking is between 1700-2300 during the week and 1400 to 2300 weekends. What is worse is that when I try p2p it works fine.


What is the best way to 'escape' tiscali? As I dont want to pay ú220 to get out of my contract!

Could anyone who has managed to get out of their contract post precisely how. This could be a template for the rest of us.

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Originally by: Takeshi Ronin

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Does anyone on Pipex have a way to resolve this or a more direct contact method than the Pipex CS helpline.

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Originally by: Gentooian

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Well, I'm another one who is suffering with a tiscali connection. Have raised a number of technical help questions and I'm just being ignored.

If it has been going on since September for some people as Snaith's link suggests then I'm glad I requested my MAC. Unfortunately the 24th Dec can't come fast enough

I really dont understand why they cant just temporarily allow all ports open to Eve's IP address as a quick fix. Personally I think Tiscali aren't going to do alot and you may find your stuck with this problem for the foreseeable future. If my opinion means anything, I think you are better off requesting a MAC on the grounds that they are not providing the service you signed up for, well my two pence anyway.

Roll on 24th December.

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Originally by: Deteis Kane

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Also can 'Starcop' from the Tiscali suppor forums let the tiscali technical guys know that I and probably others are still getting issues, and that i have persistantly for the last week EVERY night from 15:00 to 11:00.

I can't believe that this issue has been dragging on in they're forums for nearly 3 months now, this is rediculas!

In my right mind if this continues i'll demand that they pay for my wasted subscription time and get my MAC code!

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Originally by: Deteis Kane

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Edited by: Deteis Kane on 22/12/2007 00:17:17
Edited by: Deteis Kane on 22/12/2007 00:16:34

Originally by: Snaith

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Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for.

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Well im glad someone is willing to be the go between, many thanks

P.S im not actually a tiscali customer, but pipex but its same difference really

Actually re-reading my post, it doesnt make alot of sense... hope they get what i mean by 15:00 to 11:00 as 15:00 to 23:00 lol!

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Originally by: Freya B

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Edited by: Freya B on 08/01/2008 08:01:51
I have read in previous posts that it might be worth contacting Watchdog, OFCOM etc. But has anyone advised the magazines that care about technology, and influence computer users, of this ongoing problem?

I'm thinking of the reporters at the Register:
http://www.theregister.co.uk/odds/about/contact/

...along with other sites like Anandtech, www.mmorpg.com, and I presume there are more. (I'm not an avid gamer apart from this, so I don't read other games sites, but there must be many.)

But surely this would be a way to get through to Tiscali, if it starting becoming an actual PR problem for them? So far I don't think they care at all.

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Originally by: Nathan Paige

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Thx ShadowMaiden, and yes the port was blocked, till 22.00 gmt i could connect again.

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Originally by: j99323188

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well what ever changes they have made its not helped this tiscali customer still no connection since the 4th of january at 15:15

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Originally by: Jonan Amraphenson

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I'm a Pipex customer, and I had this issue for a couple of days before Christmas... it seemed to be fine after that, so I thought it was a one-off, but apparently not- I've consistently lost connection to eve during peak hours every day for the past week, and it is driving me nuts! What's worse, is that I'm not in control of my connection, and there's no way I can change ISP, and so have been forced to resort to paying for http-tunnel, which doesn't seem to be a bad solution ($4.99 a month seemed a bit much, but then I did the maths, and it turned out to be only ú2.62, which isn't that steep), if a little slow. I really hope they fix this soon, they're supposed to be providing unlimited broadband with no bandwidth restrictions, but the fact that I have to pay extra just to be able to use it properly is, quite frankly, appalling. If I was able to, I'd already be asking for my MAC code, and going to a better ISP. But I guess I'm stuck with them

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Originally by: Lord Jeebus

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Also with Pipex Homecall (Tiscali) since last Feb. It appears they have started blocking port 26000 at 7pm - 11pm each day. This is just the last in a long line of issues and i will be telling them in not uncertain terms that i am switching to Eclipse. They might traffic shape if you use more than the 50gb peak time allowance each month but their FUP states that all they will do is switch you on to a 256k line for the peak period (more than enough to run eve).

Not only doing this but i will be bad mouthing Tiscali and Pipex and all their other derivatives to all my customers (i run a home IT support business)

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Originally by: Jonan Amraphenson

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Well, I've spoken to someone I know who is a lawyer, and the news could be better. Basically, so long as they say they might filter traffic in their contract (which they do), then they can filter to their heart's content, and no-one can stop them. :(

Anyway, signed your petition Hephaestus, but I'm not sure how much the government could do, tbh. As far as I can tell, the only way they can be stopped is by pretty much every customer leaving them, and them going bankrupt. :(

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Originally by: Stegnat Gless

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Long time Pipex customer. (8Meg since April last year, so 3 months left on contract)

I have not (yet) experienced the major disruption noted by others. However, between 8pm and 9pm last Sunday (13th), I did experience a few instances where I lost connection to Eve and was unable to log in for about 10 minutes (could not establish connection). tracert did not show any problems.

This is the only occasion so far that could be explained by traffic shaping. Earlier the same weekend I also had problems establishing and maintaining the network link (but not the connection to the exchange), taking 10 minutes for it to connect. Tech support admitted to connection problems at the time.

Based on my recent experiences, I am guessing at the following events -

Sometime over the Christmas period Tiscali migrated me from the Pipex exchange hardware to Tiscali's (or reconfigured the Pipex hardware) at my local exchange. So, since Christmas, my traffic is routed over Tiscali networks rather than Pipex. At that time, my IP Profile got set to about 1Mb downstream - I got that fixed within a few days.
Since then, I've had more connection issues (line, network and Eve) in two weeks than in all the previous nine months.

Would I be correct that people's experiences could vary according to which exchange they use?

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Originally by: Tropeza

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I called Pipex technical support again this evening after not receiving a callback, and had a right go at them. The support rep escalated everything to the manager and senior support staff and they upped the priority. The rep also wanted any other Pipex customers to call support, get a ticket number, provide them with tracetroutes/speedtests and have it escalted.

If this goes nowhere the next stop is making an official complaint in writing and contacting Ofcom.

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Originally by: sgtraingt

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The tools are their if the lemmings of this world choose not to use them. If you choose to be uninformed and not use them dont laugh at those that do.

I was with Nildram for 4 year and very happy as soon as Tiscali put in the bid and it was accepted i regquested my MAC and left to Zen. I was in Canada at the time. Knowledge is power if you arent prepared to put the time in to protect yourself from poorly run companies no one else will.

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Originally by: Zenith Bane

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Edited by: Zenith Bane on 20/01/2008 18:46:00
Add me to the ever-growing list of Tiscali customers not being able to get onto EVE at peak times.

I've emailed customer support but I'm not expecting anything more than either:

-It's your fault
-It's BT's fault
-Please look at our useless FAQ's that you probably already have but we don't care we have your money.

EDIT - Just as a cross-check, I tried running KC Easy and I couldn't connect to any of the networks. Cheers Tiscali!

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Originally by: Ofca

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You can't expect CCP to do anything with this. No matter how and what you think, they are not the side of the problem that exists between you and Tiscali. Do you expect CCP to change their client-server protocol (that's what would have to be done to fix the problem without involving Tiscali) because some ****ty ISP is trigger-happy with L7 filtering? Three solutions are:
1) you change ISP
2) you quit playing EVE
3) you look for a workaround.

Personally I feel 1) is best, but I have 3) for you if you can't change your ISP for some reason. Look earlier in the thread, or on http://eve.75.pl/ - I however feel that you should vote with your money and move elsewhere. Filtering by ISPs is getting really bad and letting them do that will just make things worse. Just don't blame CCP for this, or their inaction - there is not really much they can do.

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Originally by: Ofca

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I did mail some people, thanks for suggestion. Not from the forum tough, somebody made a list elsewhere - would be pointless to mail people from the forum, since they can read it without bothering them directly. Are you somehow offended by this? Not sure what to make from your post.

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Originally by: Freya B

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GRRRRRRRRRRRRR!!!!!!!!!!!!

I've been emailing Pipex for the last 16 days about this with loads of references, ideas, data. Today I get the generic reply:

"It is more than likely that your online game is being traffic managed. Games and downloads that use high bandwidth are manages to ensure all users on our network get a fair amount of bandwidth. More details on this issue can be found on our website or clicking on the following link - http://www.pipex.co.uk/legal/aup.php

Please feel free to contact us for further assistance"

That's it???

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Originally by: Ofca

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EVE doesn't use anything near to a "lot" of bandwidth - it's playable on 55.6k modem. It's just sad case of accidental L7 filtering - eve's communication protocol just matched a known fingerprint somehow and it's treated as filesharing traffic. Simplest proof of this is my ssh tunneling service - tiscali/pipex sees only encrypted traffic which doesn't hit any filters, and therefore for 20mln ISK/week eve is working fine for you again. When I did some testing with some of my first customers, we tried simple port redirection without encrypting traffic, which of course failed in exactly same way as direct connection - so they don't care to/from where you send/receive your traffic, they care what the payload is.

This is exactly the same thing that happened to iTunes. Why was iTunes reason enough to rollback configuration changes, and eve wasn't? Compare user-base of the two :(

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Originally by: Freya B

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Thanks - can you be a bit more specific? I'm at work and can't really read through 37 pages of user comments. Is there a statement from Tiscali somewhere within it, where they accept that it's a fault not a policy?

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Originally by: Cherrykin99

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Edited by: Cherrykin99 on 23/01/2008 21:46:33

Originally by: Snaith

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.....And any more help from people to fight this would be appreciated, not just using the info and running, we need you to continue the pressure , spreading the word, even if you change providers.

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I can see no point in fighting this. Tiscali (Pipex) have had a very long time to fix this problem and have shown very little competence or interest. Let's face it, If you're an online gamer you have no business being with any ISP with connections to Tiscali. You want to fight them? Stop paying them. Get your MAC code and pay someone who does not screw you. Stand up for your right. You can get your cancellation fee waived since they have changed their service so drastically that they rendered it useless, you just have to stand up to them. Hit them where it hurts, in the wallet.

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Originally by: Kaloss

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Originally by: Zenith Bane

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They must've changed something tonight, as the connection was blocked a whole 20 minutes earlier.

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Out of interest has your internet connection been restarted since you last connected to Eve?

My Pipex connection is still okay this evening and has been solid since Friday

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Originally by: Kaa Pullani

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Right, let's face it guys - Tiscali are leading us a merry chase, and have been for the last 6 months. They keep saying they are going to sort it out, and it never happens. Well, from what i've heard, that's because Tiscali actually has an active policy against gamers because we lose them money. So let's get our MAC codes and go elsewhere. I've just heard that Plusnet do a deal specifically for gamers - and on 1 month contracts. And they have UK-based customer support. It may be slightly more expensive, but I know where I'm going ASAP.

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Originally by: Azuse

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Actually it's almost exclusively profiteering.

Cable (not available most places) and fiber (easy to run along sewers/lay (starting this year) are running nothing like they could, virgin publicly stated their cable network was running no where near capacity much to the pleasure of it's customers and the newer fiber lines are offering 100 meg service when they launch again to many happy people

What none of the companies here in the uk tell the same people is you're basic copper line in every home up and down the uk is capable of 200meg (which was available on the continent last year), all it needs is a different box in your exchange and a new router (also available on the continent) but they're going to continue stepping up slowly maximizing their profits.

Well that's what your standard line could do if you could get a provider but you wont anytime soon, more to the point were at the stage where they're actually prepping for fiber lines, running at half the speed a phone line can run, right.... sorta say it all for the current internet infrastructure in the uk.

Once we reach q4 and have access to fiber lines (well a lucky few) it's going to be interesting what sort of caps, or none, they add since there's no way in hell they're going to top them out at those speeds.

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Originally by: brazzen

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I am still not able to connect to EVE at busy times and have had no response from PIPEX to my problems with dial up download speed at busy times and a slower overall connection now,in frustration i have restarted my WOW account and have no problems at all?

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Originally by: ApPlE MuFfInMaN

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Something Worth Reading From Tiscali...

Tiscali denies blocking online games
ISP says it is constantly working to ensure its "customers can enjoy their favourite applications".

Angry gamers who get their broadband from Tiscali have been hammering the ISP's forum with complaints that they have been unable to participate in online games such as Call of Duty 4 - issues ranging from drops in the connection to the inability to connect to an online game.

The problems have led to 44 pages of discussion on the subject and suggestions that the problems are because of the ISP's decision to block P2P services - used for file sharing and commonly online gaming.

Despite the angry mob pointing blame at Tiscali, the ISP issued to statement via its forums last week denying it has been deliberately blocking online gaming.

"Reports suggesting that we were deliberately blocking specific games are incorrect. We are constantly working to upgrade and refine our network to ensure our customers can enjoy their favourite applications. Work is currently underway on routine updates and we will keep you informed," read the statement.

Since then a Tiscali rep has informed its users that "more updates have been rolled out" and feedback appears to be positive, with many gamers reporting successful gaming sessions.

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Originally by: Zenith Bane

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Edited by: Zenith Bane on 11/02/2008 22:59:36
I'm actually shocked. EVE has worked fine for the last few days so Tiscali have redeemed themselves. However, if the same problems start again I will be getting my MAC immediately as I am not going to be bu*g**ed around like this again.

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Originally by: Haldir Ravenclaw

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Well, with the "fix" that has been put in place, I can now connect to EVE normally. However, when it becomes 4:25pm I still get disconnected, but I am able to re-connect afterwards. Dunno the cause for this, but at least it's a step in the right direction!

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Originally by: Qwakrz

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Edited by: Qwakrz on 22/03/2008 20:21:55
Yes...

Tiscali, Pipex & Nildram (all now go over the same network) are having problems.

I have a ticket open with them but they insist that having 80% packet loss is normal on an internet connection... Hate to tell them my job, will be good if they ask though. 80% packet loss is not normal and kills all but web browsing, its a sure sign that the network has problems or cannot cope with current demands.

I cannot play currently. If I login I can sit in the station but any undocking or other interaction will drop the connection. I have had PingPlotter running overnight and if you want to play the best time is 3.30am till 7.30am UK time, during these moments I get no packet loss or drops.

I am giving them till Wednesday to fix it or I am off and looking for another ISP (I have been with Nildram for 5 years without a single problem, Tiscali get involved and I have had nothing but problems).

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