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The petition system is just as worse as eve atm

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maria stallion Destructive Influence Band of Brothers	Posted - 2007.07.26 08:24:00 - [1] I try not to whine about eve to much, however revelation 2 introduced a major breakdown in pvp where in some situations it became on playable. However not only eve got worse, but also the petition system. The GM's of the petition give only one reply: Quote: "We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement. Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss. " Now I don't care if I get my ship back or lose money when I die, but I can't let it go that we even get these reply's when the server is totally crap. 1 or 2 years ago I rember that GM's doing the petition could detect when nodes where stressed and they saw the system became on playable. Now GM's can't even see that eve has gone offline for a hour, let alone see that a system with 200 people has a responds time of 20 minutes minimum. So my request to CCP please fix the Tools the GM's work with because if they can't even detect these things then there tools are just worthless. Signature inappropriate. Mail us at [email protected] if you have any further questions or queries - Valorem
MotherMoon Huang Yinglong Namtz'aar k'in	Posted - 2007.07.26 08:30:00 - [2] Originally by: maria stallion I try not to whine about eve to much, however revelation 2 introduced a major breakdown in pvp where in some situations it became on playable. However not only eve got worse, but also the petition system. The GM's of the petition give only one reply: Quote: "We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement. Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss. " Now I don't care if I get my ship back or lose money when I die, but I can't let it go that we even get these reply's when the server is totally crap. 1 or 2 years ago I rember that GM's doing the petition could detect when nodes where stressed and they saw the system became on playable. Now GM's can't even see that eve has gone offline for a hour, let alone see that a system with 200 people has a responds time of 20 minutes minimum. So my request to CCP please fix the Tools the GM's work with because if they can't even detect these things then there tools are just worthless. yeah, that why you should always escalate stuff like this to a senor GM. But the problem is you shouldn't HAVE to. ----------------------------------- I'm working my way through college target CCP
Garia666 Amarr T.H.U.G L.I.F.E	Posted - 2007.07.26 08:31:00 - [3] Just ask him to show you the so called logs hes talking about.. That will change things.. Or just ask for an higher GM as the first group always give this standard awnser.. ->My Vids<-
maria stallion Destructive Influence Band of Brothers	Posted - 2007.07.26 08:36:00 - [4] Originally by: Garia666 Just ask him to show you the so called logs hes talking about.. That will change things.. Or just ask for an higher GM as the first group always give this standard awnser.. It shouldn't be needed to ask for this, in my opion anyways. I don't know why it so hard for GM's to handle this, while they had no problem with it a time ago.
Malachon Draco eXceed Inc. INVICTUS.	Posted - 2007.07.26 08:40:00 - [5] Originally by: maria stallion I try not to whine about eve to much, however revelation 2 introduced a major breakdown in pvp where in some situations it became on playable. However not only eve got worse, but also the petition system. The GM's of the petition give only one reply: Quote: "We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement. Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss. " Now I don't care if I get my ship back or lose money when I die, but I can't let it go that we even get these reply's when the server is totally crap. 1 or 2 years ago I rember that GM's doing the petition could detect when nodes where stressed and they saw the system became on playable. Now GM's can't even see that eve has gone offline for a hour, let alone see that a system with 200 people has a responds time of 20 minutes minimum. So my request to CCP please fix the Tools the GM's work with because if they can't even detect these things then there tools are just worthless. What I think is this. CCP never had logs for 90% of the crap that happens. But until recently, you wrote a plausible story, you'd get your ship back. Use a few key phrases about 300 people in system, ship not reacting to anything, word it politely, and voila. Reimbursement. All they changed recently IMO is that they decided that the system was getting abused (steady rise in people realizing how easy it was to get a ship reimbursed) and stopped reimbursing stuff most of the time. ------------------------------------------------ Murphy's Golden Rule: Whoever has the gold, makes the rules.
ThunderGodThor KIA Corp KIA Alliance	Posted - 2007.07.26 08:42:00 - [6] Originally by: maria stallion I try not to whine about eve to much, however revelation 2 introduced a major breakdown in pvp where in some situations it became on playable. However not only eve got worse, but also the petition system. The GM's of the petition give only one reply: Quote: "We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement. Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss. " Now I don't care if I get my ship back or lose money when I die, but I can't let it go that we even get these reply's when the server is totally crap. 1 or 2 years ago I rember that GM's doing the petition could detect when nodes where stressed and they saw the system became on playable. Now GM's can't even see that eve has gone offline for a hour, let alone see that a system with 200 people has a responds time of 20 minutes minimum. So my request to CCP please fix the Tools the GM's work with because if they can't even detect these things then there tools are just worthless. I cant beleave im agreeing with somebody from bob. This is truly a first. Any ways signed. For the most part the system seems broke or at least boarked. FIX THE PROBS FFS.
ThunderGodThor KIA Corp KIA Alliance	Posted - 2007.07.26 08:46:00 - [7] Originally by: maria stallion What I think is this. CCP never had logs for 90% of the crap that happens. But until recently, you wrote a plausible story, you'd get your ship back. Use a few key phrases about 300 people in system, ship not reacting to anything, word it politely, and voila. Reimbursement. All they changed recently IMO is that they decided that the system was getting abused (steady rise in people realizing how easy it was to get a ship reimbursed) and stopped reimbursing stuff most of the time. And that there is a big problem. Which is how it seems tho. Its also great how some people in the battle get there stuff back and others dont even with a node death.
maria stallion Destructive Influence Band of Brothers	Posted - 2007.07.26 09:33:00 - [8] Originally by: ThunderGodThor Originally by: maria stallion What I think is this. CCP never had logs for 90% of the crap that happens. But until recently, you wrote a plausible story, you'd get your ship back. Use a few key phrases about 300 people in system, ship not reacting to anything, word it politely, and voila. Reimbursement. All they changed recently IMO is that they decided that the system was getting abused (steady rise in people realizing how easy it was to get a ship reimbursed) and stopped reimbursing stuff most of the time. And that there is a big problem. Which is how it seems tho. Its also great how some people in the battle get there stuff back and others dont even with a node death. Cool someone agrees with me :P
Ashraaf Infinite Improbability Inc Mostly Harmless	Posted - 2007.07.26 09:57:00 - [9] It seems that's procedure need to be (re)build for petition and GM answer. For thing i read here and around. - You need to escalate to a senior GM to have a real discussion/answer. There's a lot of petition, assigning people to make a filter for crap/easy answer/automatic answer. After those people assign petition to a GM team in charge of a section. Senior GM can do their work of senior and not work as a standard GM Same problem, different or opposite answer. Each problem is unique by itself. But when you petition have an answer, petition again to have an opposite answer, there's lot of credibility loss. Knowledge base for the GM? In fleet battle some got their ship reimbursed some don't That's weird. Sure that's after a fleet battle there's some (too much) petition asking for reimbursment (i knew people who do that everytime just saying In case of the GM reimburse me ) So player can complain that's they're not equal playing Eve (Tinfoil Hattery) Eve Evolve a lot in 2 years, more and more player, more and more GM. That's imply that's the system is more impersonnal than before. As Maria Stallion said. Before a GM knew that's a node is stressed or other thing... Maybe it's just that GM have more time to speak together, alerting other GM... What is possible to do with a small team is impossible with a big one.
Amaron Ghant Caldari CyberDyne Industries Te-Ka	Posted - 2007.07.26 10:00:00 - [10] I've had to petition for the loss of a ship 4 times in three and a half years. I must be one of the chosen ones, because i've never had a problem getting my ship back. I'm always polite when I petition......that might be the reason; who knows.
oniplE NED-Clan R i s e	Posted - 2007.07.26 10:22:00 - [11] I got the same response after i lost my ship due to the EVE cluster lagging out. Apparently CCP is not aware of their server problems cuz they dont seem to log it.
Aira Phlux Convergent Firmus Ixion	Posted - 2007.07.26 11:26:00 - [12] Yep same. The petition system is a joke at the moment. The GMs are preoccupied with not being ripped off by "false" claims while snubbing those who have genuinely been F'd over. Apparently if it's not in a log it can't be done. Which is "a bit" awkward when most of the problems of late are not logged. If I hadn't just chucked another 90 days in my account I'd be seriously considering suspending it until all these unlogged problems are resolved.
roadrage639 The Cons	Posted - 2007.07.26 11:40:00 - [13] However not only eve got worse, but also the petition system. The GM's of the petition give only one reply: Quote: "We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement. Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss. " LOL. It must be an template reply. I get the exact reply word to word from every mod when I petition a lose due to server lag. ---------------- If You Can't Kill It, Slap It! The Man Who Runs Will Fight Again
Neena Valdi Art of War Cult of War	Posted - 2007.07.26 11:48:00 - [14] I lost rigged t2 mega few days ago in a desync. Wrote a petition and got it reimbursed in a day with all three rigs plugged. Was just missing couple guns and couple other modules which were dropped as a loot. Can't say that I asked it in a kind manner but it worked. You need to give as much info as possible. Include a killmail also into petition. Maybe a screenshots too (I didn't have any screenshots).

Ivan Kirilenkov Forum Moderator Interstellar Services Department	Posted - 2007.07.26 12:10:00 - [15] Please note that you may not directly quote GMs on the forums, regardless of whether or not you post their names. forum rules \| [email protected] \| Our Website

maria stallion Destructive Influence Band of Brothers	Posted - 2007.07.26 12:15:00 - [16] snip - if you wish to discuss moderation, please email us at [email protected] -Ivan K
ThunderGodThor KIA Corp KIA Alliance	Posted - 2007.07.26 22:54:00 - [17] Originally by: Ivan Kirilenkov Please note that you may not directly quote GMs on the forums, regardless of whether or not you post their names. This here is also one of the other problems with the game atm.
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.07.26 23:36:00 - [18] I petition that CCP cease to reimburse ANYONE, that should take a load off the GM's and if you cant handle an ingame loss, regardless of cause, its time you step back from the game anyway Real turtles tank armor. Real men fly Pink. Nerfageddon
R'olyat Gallente Four Rings D-L	Posted - 2007.07.26 23:45:00 - [19] I don't think ccp should even have given us this petition thing. If your ship gets popped boofrickety hoo. ------------------------- I make sigs! Contact me ingame if you need one made.
Flinx Evenstar Minmatar Spartan Industries Cruel Intentions	Posted - 2007.07.27 00:05:00 - [20] Originally by: maria stallion I try not to whine about eve to much, however revelation 2 introduced a major breakdown in pvp where in some situations it became on playable. However not only eve got worse, but also the petition system. snip - no GM communications posted on the forums please. -Ivan K Now I don't care if I get my ship back or lose money when I die, but I can't let it go that we even get these reply's when the server is totally crap. 1 or 2 years ago I rember that GM's doing the petition could detect when nodes where stressed and they saw the system became on playable. Now GM's can't even see that eve has gone offline for a hour, let alone see that a system with 200 people has a responds time of 20 minutes minimum. So my request to CCP please fix the Tools the GM's work with because if they can't even detect these things then there tools are just worthless. Dude, you are in BOB, using petitions is so last year, you have MSN now Joking aside, yep the petition system is utter fail atm. Desync is a known issue, but instead of fixing it, it seems they have recruited a whole bunch of GM's that you have never heard of before to deal with the number of petitions. They offer helpful advice such as "lowering your resolution"...like that would help with a server problem. If your logs don't show anything unusual, then I suggest you fix your logging software, so they actually start collecting useful data. CCP like to contradict themselves all the time, they say their logs show nothing, but create a thread about desync issues and deploy a patch to try and fix it I, erm, like kill things and stuff
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.07.27 00:08:00 - [21] Originally by: Flinx Evenstar Originally by: maria stallion I try not to whine about eve to much, however revelation 2 introduced a major breakdown in pvp where in some situations it became on playable. However not only eve got worse, but also the petition system. snip - no GM communications posted on the forums please. -Ivan K Now I don't care if I get my ship back or lose money when I die, but I can't let it go that we even get these reply's when the server is totally crap. 1 or 2 years ago I rember that GM's doing the petition could detect when nodes where stressed and they saw the system became on playable. Now GM's can't even see that eve has gone offline for a hour, let alone see that a system with 200 people has a responds time of 20 minutes minimum. So my request to CCP please fix the Tools the GM's work with because if they can't even detect these things then there tools are just worthless. Dude, you are in BOB, using petitions is so last year, you have MSN now Joking aside, yep the petition system is utter fail atm. Desync is a known issue, but instead of fixing it, it seems they have recruited a whole bunch of GM's that you have never heard of before to deal with the number of petitions. They offer helpful advice such as "lowering your resolution"...like that would help with a server problem. If your logs don't show anything unusual, then I suggest you fix your logging software, so they actually start collecting useful data. CCP like to contradict themselves all the time, they say their logs show nothing, but create a thread about desync issues and deploy a patch to try and fix it moron really, how is ANY server side logging software going to differentiate between any other kind of log off and desync Real turtles tank armor. Real men fly Pink. Nerfageddon
Flinx Evenstar Minmatar Spartan Industries Cruel Intentions	Posted - 2007.07.27 00:08:00 - [22] Originally by: Tortun Nahme I petition that CCP cease to reimburse ANYONE, that should take a load off the GM's and if you cant handle an ingame loss, regardless of cause, its time you step back from the game anyway yeah nice one...so if you lose a ship because the server crashes, or messes up it's fine What exactly are we paying for here? I know they want us to stay docked and enjoy walking in stations, but if you want to pay for a product that is well...broken, then good on you. Some of us would like to get some value for money I, erm, like kill things and stuff
Flinx Evenstar Minmatar Spartan Industries Cruel Intentions	Posted - 2007.07.27 00:10:00 - [23] Edited by: Flinx Evenstar on 27/07/2007 00:12:25 Originally by: Tortun Nahme moron really, how is ANY server side logging software going to differentiate between any other kind of log off and desync Hey moron and can I add the roll eyes too It is CCP that says there is nothing in log...so think before you type next time please That is their excuse for not reimbursing. As you see, it is a pointless argument. Or maybe you don't see as you have no clue I'll make it simple for you...if they can't see in their logs if you desynced or crashed or logged off...then why do they even bother quoting that in a GM response. It is OBVIOUS the logging software is inadequate, a bit like your grasp on the problem I, erm, like kill things and stuff
Viantha Caldari Grumpy Old Farts Gruntfuttocks	Posted - 2007.07.27 00:13:00 - [24] i once petitioned about the desync, didnt loose a ship but others in gang did, got reply saying sorry for the loss of your ship, this led me to the conclusion that gm's don't read the petitions instead cut and paste a reply
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.07.27 00:15:00 - [25] Originally by: Flinx Evenstar Edited by: Flinx Evenstar on 27/07/2007 00:12:25 Originally by: Tortun Nahme moron really, how is ANY server side logging software going to differentiate between any other kind of log off and desync Hey moron and can I add the roll eyes too It is CCP that says there is nothing in log...so think before you type next time please That is their excuse for not reimbursing. As you see, it is a pointless argument. Or maybe you don't see as you have no clue I'll make it simple for you...if they can't see in their logs if you desynced or crashed or logged off...then why do they even bother quoting that in a GM response. It is OBVIOUS the logging software is inadequate, a bit like your grasp on the problem moron learn to read, I just explained why their logs don't show desync Real turtles tank armor. Real men fly Pink. Nerfageddon
Flinx Evenstar Minmatar Spartan Industries Cruel Intentions	Posted - 2007.07.27 00:28:00 - [26] Edited by: Flinx Evenstar on 27/07/2007 00:29:58 Originally by: Tortun Nahme moron learn to read, I just explained why their logs don't show desync that makes those logs useless then. Learn to think I, erm, like kill things and stuff
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.07.27 00:31:00 - [27] no, it makes those logs perfectly suited for problems on the server end, since desync isnt a problem with the server moron Real turtles tank armor. Real men fly Pink. Nerfageddon
Flinx Evenstar Minmatar Spartan Industries Cruel Intentions	Posted - 2007.07.27 00:35:00 - [28] Originally by: Tortun Nahme no, it makes those logs perfectly suited for problems on the server end, since desync isnt a problem with the server moron You keep on calling me a moron, as if that will somehow make you right. And to say something like "desync isnt a problem with the server" kind of highlights your failure to grasp the simplest issues. I guess in your mind desync is due to crop circles... I, erm, like kill things and stuff
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.07.27 00:37:00 - [29] desync is the failure of the CLIENT to update if you stopped BEING a moron it would be less fun to call you one moron Real turtles tank armor. Real men fly Pink. Nerfageddon
IntegralHellsing Gallente Neo-Asia Dynamic Instrument Mare Tranquillitatis	Posted - 2007.07.27 01:02:00 - [30] nah the GMs are too lazy to do a reimbursement or server check, so they just say 'our log blah blah we're g4y'. --------------------------------------

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