Originally by: YAMPRASH

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I`m NTL Ireland customer and have this same problem , will try today 3G from Vodafone, maybe will work for me

I have answer mail from CCP too, see below:

Hi,

If you have a router with a firewall or a software firewall make sure it allows all traffic through port 26000 for both UDP and TCP protocols. You can read through the following article to see if it has information that can help solve this problem, http://kb.eve-online.com/Pages/KB/Article.aspx?id=119
You can test your connection to our server by doing the following, if you encounter problems you can send us the results.
To see whether you can get reach our servers or not, please do the following:

1. Press "Start" and select run. Write 'cmd' and press

2. Write 'telnet 87.237.38.200 26000' and wait for the process to finish.
If the Command Prompt gives you an error and fails, you are most likely running a firewall of some sort which is blocking the traffic from your computer to our servers. You will need to fix that. However, if the window generates some scrambled letters, you are successfully contacting the servers and you'll need to make a pingplotter test with further connection info.

Here's how to do so:
Download a program called pingplotter which is available here www.pingplotter.com. If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. Run ping plotter and set it to trace to 87.237.38.200, this being the EVE server, then set it to run at 1 minute intervals for 60 runs and statistics to include these 60 intervals. After that then try to login to the EVE server with the program running in the background. If your connection drops while running the pingplotter program then check if you get any packet loss or unusually high ping times at any node along the way. Save the results as a pp2 file or take a screenshot and send it to us.

If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.

Best regards,
Senior GM Xamother
EVE Online Customer Support

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Originally by: culcullen

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I CHANGED MY ISP FROM NTL TO IRISH WIRELESS BROADBAND, I HAVE NO PROBLEM SO FAR. LOGON IS 100%

BUT STILL THINK CCP PATCH HAS SOMETHING TO DO WITH THIS...

I WILL RING NTL TOMORROW AGAIN

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