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Thread Statistics | Show CCP posts - 5 post(s) |
Pilk
Axiom Empire
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Posted - 2007.08.30 17:27:00 -
[31]
 Originally by: Kazuma Saruwatari
You guys do realize that there are other options for payment of your subscription that do not involve CC details, right?
This incident is just one of the many reasons why I never bring my CC details online, or even near a computer, cept to the bank's main database-thingy of course, and only when I actually go there in person.
Bit paranoid much? Quite, but at least I can be a bit less paranoid about extra charges like this coming out of the woodwork of no fault of my own.
Not that CCP is at fault, no, probably just some glitch in their system. Glitches happen, and even my CC bank has had its share (like the bank itself charging me for a service that didnt exist? That was sorted out asap of course).
People who are paranoid about putting their credit card numbers into a computer are invariably the same ones who are willing to use them in a shady Stop'n'Gas, or hand them to the waiter and go back to talking to their date at the restaurant. Not using your credit card in (situation x) is not the problem; not trusting the merchant to store and use your credit card data according to your direct and explicit needs is.
That Stop'n'Gas store owner need only press a couple buttons to charge you twice for your gas.
The waiter is writing down your credit card number, expiration, and CVV.
Either of their credit card machines might be the old style that print your entire credit card number and expiration on the receipt, which you toss into the trash outside the establishment when you exit.
Have I made you more paranoid yet? Good. Now stop blaming the computers, and start blaming the people.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
DirtyHarry
Caldari
Reikoku
Band of Brothers
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Posted - 2007.08.30 17:43:00 -
[32]
Ive been double charged about 3 times over my time in eve, even though it was sorted out within a week each time it shouldn't happen in the first place.
RKK INNIT - Havo / DH |
Ghaelsto Kakram
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Posted - 2007.08.30 17:45:00 -
[33]
Even CC are desyncing nowadays?  |
Imajihad ju
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Posted - 2007.08.30 18:15:00 -
[34]
Originally by: CCP Wrangler
Normally it shouldn't take more than 48 hours
Originally by: CCP Wrangler
normally we have a 24 hours response rate policy
Originally by: CCP Prism X
In a normal world we'd take between 24 - 48 hours to do so.
So which is it again? And why are people reporting 5 days to handle a billing dispute during 'normal' times?
It is purely coincidence that the 'normal' time gets shortened to 24 hours 'or so' after someone suggests something that would cost you a lot of money right?
No I do not feel like an ass for pointing out your mistakes. But then hey I've got a petition(non-billing) that remains unresolved despite three CSR responses and the assurance that action would be taken, 20 days ago. I'm understandably bitter and you're a wonderful target. Cheerio and much love. |
Kazuma Saruwatari
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Posted - 2007.08.30 18:54:00 -
[35]
Originally by: Pilk
People who are paranoid about putting their credit card numbers into a computer are invariably the same ones who are willing to use them in a shady Stop'n'Gas, or hand them to the waiter and go back to talking to their date at the restaurant. Not using your credit card in (situation x) is not the problem; not trusting the merchant to store and use your credit card data according to your direct and explicit needs is.
That Stop'n'Gas store owner need only press a couple buttons to charge you twice for your gas.
The waiter is writing down your credit card number, expiration, and CVV.
Either of their credit card machines might be the old style that print your entire credit card number and expiration on the receipt, which you toss into the trash outside the establishment when you exit.
Have I made you more paranoid yet? Good. Now stop blaming the computers, and start blaming the people.
--P
Just FYI, I dont even use my CC in public like that. I always make sure that for such situations, I use cash.
OMG CASH IS SO ARCHANIC.
Yes, true, but its better than having a debt that the banks all of a sudden slap on you just because you've been careless once.
The last time I used my CC (of which I'm contemplating of closing it since then) was to pay for EVE. Once.
Yes, I'm weird for not having CC use. I dont need it, considering.
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Odd Pod Out, a blog of EVE Online |
Rutoo
Gallente
Interstellar eXodus
R0ADKILL
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Posted - 2007.08.30 18:55:00 -
[36]
As i have worked in a billing department - i can say with confidence that about 70%+ of billing problems are lack of customer understanding, Didn't understand billing cycles - auto renewal, or just plain trying to get away by getting free $$,
Yes Billing issues to happen, not usually as often as people like to think,
I've played eve for 3 years - currently have 4 accounts, and have not had any billing issues at all.
As for Refusing to respond, they don't refuse to respond (unless it's in the case of my EULA petition that has yet to be responded to (4 months and counting))
but 71.70 sounds like 6 months of eve to me.
_________________________________________________________
My Second EvE Video
Club Seals Not Sandwichs
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Kazuma Saruwatari
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Posted - 2007.08.30 19:01:00 -
[37]
Originally by: Rutoo
but 71.70 sounds like 6 months of eve to me.
Now that you've mentioned it, that does add up.
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Odd Pod Out, a blog of EVE Online |
Paul Castrin
Gallente
Shiva
Morsus Mihi
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Posted - 2007.08.30 19:11:00 -
[38]
Originally by: Rutoo
As i have worked in a billing department - i can say with confidence that about 70%+ of billing problems are lack of customer understanding, Didn't understand billing cycles - auto renewal, or just plain trying to get away by getting free $$,
Yes Billing issues to happen, not usually as often as people like to think,
I've played eve for 3 years - currently have 4 accounts, and have not had any billing issues at all.
As for Refusing to respond, they don't refuse to respond (unless it's in the case of my EULA petition that has yet to be responded to (4 months and counting))
but 71.70 sounds like 6 months of eve to me.
Not going to go into details here but suffice it to say I have enough evidence to warrant a petition. And in 3+ years of playing EVE I can count the number of petitions I've made on one hand and none are billing related. Heck, even when I switched from direct pay to CC I didn't have a problem like this.
Yes, it is 6 months, no trickery there. I reactivated an account and then soon after got charged again for said account. At this point I can assume that since one charge was from Iceland and the other was from the UK something got out of sync and billing thought it was up for renewal even though I already had 6 months on the account. All conjecture mind you but I'm not hiding anything so I guess I fall into that 30% of legit billing problems.
The point is that if it happened to me it might have happened to others thus the warning. Take that for what you will.
Peace.
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An Anarchyyt
Gallente
Federal Navy Academy
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Posted - 2007.08.30 19:31:00 -
[39]
Originally by: Kazuma Saruwatari
OMG CASH IS SO ARCHANIC.
Archanic you say? Is that like an anarchronism?
Originally by: CCP Wrangler
Second, a gentile is a non jewish person
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An Anarchyyt
Gallente
Federal Navy Academy
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Posted - 2007.08.30 19:37:00 -
[40]
Originally by: Paul Castrin
The point is that if it happened to me it might have happened to others thus the warning. Take that for what you will.
I believe anything that is possible to happen to you is possible to happen to other people.
Originally by: CCP Wrangler
Second, a gentile is a non jewish person
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