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Thread Statistics | Show CCP posts - 4 post(s) |
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GM CiD
Game Masters
C C P Alliance
9
   |
Posted - 2012.01.18 14:59:00 -
[1] - Quote
Hello, I am GM CiD, a member of the EVE Online Customer Support team. I work on the billing side of the Customer Support team and in this post I hope to shed some light on an issue with character transfers.
The problem here is that the correct error message is not being displayed and the message defaults to "unable to authorize payment at this time" error message, which does not do much to help players with their transfer issue.
This issue is known and has been for some time now. We are working to fix this as soon as possible, however I am unable to predict when this will be resolved and a fix implemented. In the mean time here is a check list to make your lives a little easier and hopefully this will help you initiating the character transfer.
If the payment method is not a suspect, you can use the following list to check if your character transfer should be going through.
The most common issues are as follows:
1. Is your character in a player corporation?
Issue:
Characters must be in a NPC corporation if they are to be eligible for character transfer. Remove your character from the corporation and if your character has to drop roles, removing your character from the player corporation will take 24 hours.
2. Is your character 14 days old?
Issue:
Characters younger than 14 days cannot be transferred between accounts.
3. Is either of the accounts involved in the transfer of a character to or from a trial account?
Issue:
Characters cannot be traded to or from trial accounts, they can only be transferred between two full accounts.
4. Are both accounts active?
Issue:
Both accounts must be active when the transfer is initiated. If the account the character is being transferred from expires while the transfer is taking place, the transfer can still be completed.
5. Do you have the PLEX for the character transfer in the redeeming system on your account?
Issue:
The 2x PLEX (if you intend to pay for the transfer with PLEX) should be in the redeeming system on your account. To reverse redeem a PLEX, right click on it and choose "reverse redeem". This will then place the PLEX in the redeeming system on your account and usable for character transfer.
6. Are you logged into the character to be transferred, on your client?
Issue:
Due to technical reasons, if you try to transfer a character you are logged into on the client, the character transfer will fail. Logging out of the client should solve this.
7. Are you using the correct account name for the character transfer?
Issue: Incorrect or non existing account names will stop the transfer from taking place. When transferring the character make sure that you have the account (user) name correct. Contact the owner of the account and make sure that it is the account name but not, for example, a character name you have.
8. How many characters does the account you are transferring the character to have?
Issue: Only 3 characters can be on any one account at any given time. Attempting to transfer additional characters to accounts with all character slots full will result in a failure.
9. Does either of the two accounts involved in the character transfer currently have a ongoing character transfer?
Issue: Accounts can only be involved in one character transfer at a time. If either the sending or the receiving account have a ongoing character transfer, other transfer attempts will fail.
If you have gone through this check list and you are certain you meet all the criteria contact Customer Support and we will be more than ready to assist.
Of course there are additional issues that can cause the character transfer to fail and I will try to add them to the best of my ability and knowledge.
Best regards,
GM Cid
EVE Online Customer Support Team |
|
Svv0rd
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.01.18 15:03:00 -
[2] - Quote
I am thinking its none of those issue but an issue that you guys need to fix sooner than later. it was working before and now its not. not mission impossible to fix it, since its been going on for weeks.
this  is the face of someone who it has happened to like 5 times already, very annoying and the worst part is it takes days to get a petition threw to fix it. |
Missy Spank
Pyramid Celestial
2
|
Posted - 2012.01.18 16:09:00 -
[3] - Quote
Dude ACTUALLY READ AND FOLLOW the list if its not something on the list then petition. No need to get your knickers in a knot. Things happen. |
T'noa
Brutor Tribe
Minmatar Republic
2
|
Posted - 2012.01.18 16:25:00 -
[4] - Quote
Missy Spank wrote:Dude ACTUALLY READ AND FOLLOW the list if its not something on the list then petition. No need to get your knickers in a knot. Things happen.
I agree 100% of the time when a transfer gave me an error it was because something on that list wasn't done. Never have I had a problem that couldn't be fixed by me or the buyer |
Slokman
4
|
Posted - 2012.01.28 03:53:00 -
[5] - Quote
this char is trying to be sold w/ plex i get the error that the funds arent avail. i have confirmed i have 2 plex for trnsfer. im in npc corp. skill has been stopped. and petition has been filled. also on another note a seller cant transfer to me either
I love the forums. So much emo nerd rage, Hell its more fun then the actual game! |
Humusel DaDiShi
Friends of Honor
Ataraxian Steel
4
|
Posted - 2012.02.01 03:54:00 -
[6] - Quote
doesn't work for me neither. Tried for the past 5 hours but no luck. |
Cpt Bacardi
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.02.08 21:53:00 -
[7] - Quote
This has been going on for this long, and you can't fix it???
Tried 2 different cards, just errors out.
|
Lord Wiggin
Furian Necromongers
24
|
Posted - 2012.02.08 23:09:00 -
[8] - Quote
Seriously, two weeks and you have not come up with an answer for this? Finally had to buy two plex, and put them into the redeeming system to get the transfer to go thru.
This tells me that it's an issue with billing system, since the plex went right through.
I guess the question here is, are you even working on it?
|
Reyn Tsero
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.02.13 15:07:00 -
[9] - Quote
I can't transfer either right now... not by Visa or Paypal !!  |
Reyn Tsero
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.02.14 13:03:00 -
[10] - Quote
Does anyone know how long it takes them to answer a petition? Haven't heard anything on mine from yesterday. |
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Reyn Tsero
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.02.14 13:32:00 -
[11] - Quote
Wow thank you CCP you %-ñ"#(-ñ&"-ñ#( amatures !! Buyer just dropped from waiting more that 24 hours on the sale.. Normally you firms work fast when you can earn money (20 euro) but this time you sit sd jK+åAVHWU43HV LRFVIUW. Whatever |
MrOmniscient
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.02.25 04:37:00 -
[12] - Quote
Thank you CiD for the explanation and troubleshooting list.
Svvord: Until this post came out there was no troubleshooting guide that identified possible causes for failure, so insulting people 'too stupid to work it out' is a bit of a moot point. We are not the experts on CCPs game and the error message suggests a billing failure rather than an account system problem. Unconstructive comments here do not help people who just want to trade characters, and who would like to be able to ask for help without being accused of having a vastly negative IQ.
Reyn Tsero: I too have lost a character sale thanks to this issue, if you happened across the thread, you'll see the buyer even reported me to CCP for attempting to scam in character bazaar. My petition was answered within 24 hours, which might be because I have tried to communicate clearly with them rather than mashing "symbols" into chat. Sorry to hear you lost your sale, but its already being worked on, and screaming is not going to endear anyone to the cause of helping you transfer a character for cheap ISKies.
I had to answer these people, apologies for the long post. |
Crunchie Attuxors
Always Another Corporate Venture
0
|
Posted - 2012.02.29 18:02:00 -
[13] - Quote
Slokman wrote:this char is trying to be sold w/ plex i get the error that the funds arent avail. i have confirmed i have 2 plex for trnsfer. im in npc corp. skill has been stopped. and petition has been filled. also on another note a seller cant transfer to me either
The PLEX has to be redeeming system, not in a station.
Quote:5. Do you have the PLEX for the character transfer in the redeeming system on your account?
Issue:
The 2x PLEX (if you intend to pay for the transfer with PLEX) should be in the redeeming system on your account. To reverse redeem a PLEX, right click on it and choose "reverse redeem". This will then place the PLEX in the redeeming system on your account and usable for character transfer. |
Jaxx Daniel
Red Federation
RvB - RED Federation
0
|
Posted - 2012.03.06 21:57:00 -
[14] - Quote
Does CCP have an issue with payments for character trainsfers at the moment  |
Fracy
Blue Republic
RvB - BLUE Republic
2
|
Posted - 2012.03.09 00:16:00 -
[15] - Quote
Svv0rd wrote:I am thinking its none of those issue but an issue that you guys need to fix sooner than later. it was working before and now its not. not mission impossible to fix it, since its been going on for weeks. this is the face of someone who it has happened to like 5 times already, very annoying and the worst part is it takes days to get a petition threw to fix it. EDIT: REPLY TO COMMENTS BELOW nickers are untwisted. I commented because I know for a fact that none of these possibility happened to me. In 3 out of 5 of the times I was the one selling. I even moved a toon to my own alt account, so I commented fully knowing that. We don't all have an IQ of -3748374738748. Those reason are so basic, its like getting into a car and saying its not working but you have not put the keys in. Only someone new at moving a toon or someone quite challenged would have missed those possibility, I am allowed to express my own views about this matter. It taken too long to even get this posted and all we hear from ccp is excuses and lame suggestion.
I totally agree with this 100%. its happened to me and these helpful tips might be helpful to some but the vast majority i think have some common sense and do everything on the list beforehand. |
Girdinus
Aliastra
Gallente Federation
0
|
Posted - 2012.03.16 11:45:00 -
[16] - Quote
Service is unavailable, please try again later or contact customer support.
What's the issue with this? It has been about 12 hours and i still could not do the transfer. |
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GM CiD
Game Masters
C C P Alliance
9
|
Posted - 2012.03.16 18:57:00 -
[17] - Quote
Girdinus, please contact Customer support under Billing // Character transfer and you should receive an explanation as to what the issue is. |
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Kenns
Multiplex Gaming
SpaceMonkey's Alliance
0
|
Posted - 2012.04.19 14:24:00 -
[18] - Quote
Hi,
Is there any information I have missed on what is going on with selling & buying characters? I came here now and see that there is no activity since last year on this board. Was this possibility removed? |
Preestar
Brutor Tribe
Minmatar Republic
0
|
Posted - 2012.04.23 18:05:00 -
[19] - Quote
ok im having problems transfering character,im in an npc corp not logged into game,says im already involved in a transfer?
awhat can i do too fix this any suggestions? |
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GM CiD
Game Masters
C C P Alliance
9
|
Posted - 2012.04.24 22:13:00 -
[20] - Quote
Hi,
Please contact Customer Support and we should be able to look into this in further details. As we will need some information we do not want to see posted on the forums, creating a petition is your best bet. |
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NongNong DongFong
Center for Advanced Studies
Gallente Federation
0
|
Posted - 2012.05.22 18:43:00 -
[21] - Quote
seems like the system is down? "Service is unavailable, please try again later or contact customer support." |
Phad Bertha
Perkone
Caldari State
0
|
Posted - 2012.05.22 18:58:00 -
[22] - Quote
NongNong DongFong wrote:seems like the system is down? "Service is unavailable, please try again later or contact customer support."
same problem |
Phad Bertha
Perkone
Caldari State
0
|
Posted - 2012.05.22 19:39:00 -
[23] - Quote
NongNong DongFong wrote:seems like the system is down? "Service is unavailable, please try again later or contact customer support."
try to pause skillshet before transfering |
Okaski Aurilen
Science and Trade Institute
Caldari State
0
|
Posted - 2012.05.24 01:30:00 -
[24] - Quote
seems like the system is down? "Service is unavailable, please try again later or contact customer support." |
Billy Whizzard
Brutor Tribe
Minmatar Republic
0
|
Posted - 2012.05.24 08:04:00 -
[25] - Quote
An unexpected error occurred
An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support. (ref: YtHBv6/MS8wknkuIXEoNJQ)
|
YzzICo
The Scope
Gallente Federation
1
|
Posted - 2012.05.24 11:32:00 -
[26] - Quote
Same problem, maybe they dont want our money? |
Gary Andven
Republic Military School
Minmatar Republic
0
|
Posted - 2012.05.25 10:42:00 -
[27] - Quote
As Phad Bertha said pause your skill training.
I had the same issue and once reading that, paused and it went straight through. |
Signer Tracker
Native Freshfood
Minmatar Republic
6
|
Posted - 2012.05.26 21:43:00 -
[28] - Quote
GM CiD wrote:Hello, I am GM CiD, a member of the EVE Online Customer Support team. I work on the billing side of the Customer Support team and in this post I hope to shed some light on an issue with character transfers.
The problem here is that the correct error message is not being displayed and the message defaults to "unable to authorize payment at this time" error message, which does not do much to help players with their transfer issue.
This issue is known and has been for some time now. We are working to fix this as soon as possible, however I am unable to predict when this will be resolved and a fix implemented. In the mean time here is a check list to make your lives a little easier and hopefully this will help you initiating the character transfer.
If the payment method is not a suspect, you can use the following list to check if your character transfer should be going through.
The most common issues are as follows:
1. Is your character in a player corporation?
Issue:
Characters must be in a NPC corporation if they are to be eligible for character transfer. Remove your character from the corporation and if your character has to drop roles, removing your character from the player corporation will take 24 hours.
2. Is your character 14 days old?
Issue:
Characters younger than 14 days cannot be transferred between accounts.
I am a solo player wanting to be sold with over 39,600,000 SP Open my bio for Certificates. I want what is a fair offer for a toon from November 5th 2009 thanks thats 2.5 yrs old a good pilot with access to all 4 secs of space, So i would like him to have a good home now how to send the Isk to the other account if thats how its done make bids and i will honor what is good Peace all o7
3. Is either of the accounts involved in the transfer of a character to or from a trial account?
Issue:
Characters cannot be traded to or from trial accounts, they can only be transferred between two full accounts.
4. Are both accounts active?
Issue:
Both accounts must be active when the transfer is initiated. If the account the character is being transferred from expires while the transfer is taking place, the transfer can still be completed.
5. Do you have the PLEX for the character transfer in the redeeming system on your account?
Issue:
The 2x PLEX (if you intend to pay for the transfer with PLEX) should be in the redeeming system on your account. To reverse redeem a PLEX, right click on it and choose "reverse redeem". This will then place the PLEX in the redeeming system on your account and usable for character transfer.
6. Are you logged into the character to be transferred, on your client?
Issue:
Due to technical reasons, if you try to transfer a character you are logged into on the client, the character transfer will fail. Logging out of the client should solve this.
7. Are you using the correct account name for the character transfer?
Issue: Incorrect or non existing account names will stop the transfer from taking place. When transferring the character make sure that you have the account (user) name correct. Contact the owner of the account and make sure that it is the account name but not, for example, a character name you have.
8. How many characters does the account you are transferring the character to have?
Issue: Only 3 characters can be on any one account at any given time. Attempting to transfer additional characters to accounts with all character slots full will result in a failure.
9. Does either of the two accounts involved in the character transfer currently have a ongoing character transfer?
Issue: Accounts can only be involved in one character transfer at a time. If either the sending or the receiving account have a ongoing character transfer, other transfer attempts will fail.
If you have gone through this check list and you are certain you meet all the criteria contact Customer Support and we will be more than ready to assist.
Of course there are additional issues that can cause the character transfer to fail and I will try to add them to the best of my ability and knowledge.
Best regards,
GM Cid
EVE Online Customer Support Team
|
Signer Tracker
Native Freshfood
Minmatar Republic
7
|
Posted - 2012.05.26 21:48:00 -
[29] - Quote
[quote=Gary Andven]As Phad Bertha said pause your skill training.
What when you trade your character it has to be paused?? Btw i am located in Jita 4-4 yeah a busy trade hub!!!!! go figure |
Aliura
The Scope
Gallente Federation
0
|
Posted - 2012.05.27 17:57:00 -
[30] - Quote
I've tried all these things but none of them are solving my xfer problem. I've even left Jita/paused / re-paused my skill sheet but it's to no avail :( |
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dester12
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.05.28 04:29:00 -
[31] - Quote
solved it by removing the skills from training queu completely. everything else before that didnt work |
Aliura
The Scope
Gallente Federation
0
|
Posted - 2012.05.28 17:29:00 -
[32] - Quote
dester12 wrote:solved it by removing the skills from training queu completely. everything else before that didnt work
I've tried this multiple times, it doesn't seem to work. |
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GM CiD
Game Masters
C C P Alliance
9
|
Posted - 2012.05.28 18:47:00 -
[33] - Quote
Hi all,
I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.
Again I apologize for the late reply to this thread.
If your issue persists beyond this, as always, your best bet is to contact Customer Support. |
|
Shandir
Indigo Archive
149
|
Posted - 2012.05.28 19:35:00 -
[34] - Quote
Is it really that hard to put in an automated training pause? You see this all over the EVE universe, "You must pause skill training to do this", "You must pause skill training to clone jump", "You must pause skill training to use an implant"
Why does the user need to do this if it's only because the system might get upset.
Auto-pause
Do the thing
Auto-restart
^ This is user friendly. |
yarona
Sebiestor Tribe
Minmatar Republic
2
|
Posted - 2012.06.27 17:02:00 -
[35] - Quote
I'm currently trying to transfer this character, I have the 2 plex available and thats not an Issue, Ive stopped the skill training also. Yet I keep getting the error "Account is not active. Hide this message." Both mi account and the account of the buyer are active, what is this issue? |
Nessaj Firenze
Science and Trade Institute
Caldari State
0
|
Posted - 2012.06.27 18:15:00 -
[36] - Quote
yarona wrote:I'm currently trying to transfer this character, I have the 2 plex available and thats not an Issue, Ive stopped the skill training also. Yet I keep getting the error "Account is not active. Hide this message." Both mi account and the account of the buyer are active, what is this issue?
I am having the same issue on all my pending transfers. |
Lisa Fayeworth
Sebiestor Tribe
Minmatar Republic
0
|
Posted - 2012.06.27 18:59:00 -
[37] - Quote
Its been announced on the login screen that it is not functioning properly atm, i guess we await a reply.. |
Tastes Like Lobster
Federal Navy Academy
Gallente Federation
8
|
Posted - 2012.06.28 09:20:00 -
[38] - Quote
Any chance of a sit-rep on this? |
Nessaj Firenze
Science and Trade Institute
Caldari State
0
|
Posted - 2012.06.28 12:58:00 -
[39] - Quote
GM CiD wrote:Hi all,
I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.
Again I apologize for the late reply to this thread.
If your issue persists beyond this, as always, your best bet is to contact Customer Support.
Do I have to call you names??????
ITS NOT ABOUT THE DAMN SKILL IN TRAINING.
Please... |
Cofalib
Draconis Coalition
The Draconis Federation
10
|
Posted - 2012.06.28 13:01:00 -
[40] - Quote
Got people wanting to do transfers, what's the update on this? |
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Zylas Zateki
Royal Amarr Institute
Amarr Empire
0
|
Posted - 2012.06.28 13:20:00 -
[41] - Quote
I think that would be nice to make fast transferences after this failure, cause many people is waiting to transfer. |
Tastes Like Lobster
Federal Navy Academy
Gallente Federation
9
|
Posted - 2012.06.28 13:42:00 -
[42] - Quote
Nessaj Firenze wrote:GM CiD wrote:Hi all,
I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.
Again I apologize for the late reply to this thread.
If your issue persists beyond this, as always, your best bet is to contact Customer Support. Do I have to call you names?????? ITS NOT ABOUT THE DAMN SKILL IN TRAINING. Please...
Dude, check dates before you make an ass of yourself again.
The training issue has been there for a while and is a fix for the stated problem. The current issue overrides that and is global, irrespective of training status. |
Talana Dakari
State War Academy
Caldari State
0
|
Posted - 2012.06.28 15:08:00 -
[43] - Quote
Tastes Like Lobster wrote:Nessaj Firenze wrote:GM CiD wrote:Hi all,
I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.
Again I apologize for the late reply to this thread.
If your issue persists beyond this, as always, your best bet is to contact Customer Support. Do I have to call you names?????? ITS NOT ABOUT THE DAMN SKILL IN TRAINING. Please... Dude, check dates before you make an ass of yourself again. The training issue has been there for a while and is a fix for the stated problem. The current issue overrides that and is global, irrespective of training status.
I didnt notice it was 5.28 and not 6.28
But it's still high time they do something about it. |
Vimple
Origin.
Black Legion.
0
|
Posted - 2012.06.28 20:32:00 -
[44] - Quote
We have noticed issues with character transfers today, June 27, and have temporarily disabled this option until further notice. The resonsible developer team is working on restoring this service again, a solution can be expected not before Friday, June 29. We will keep you updated about the situation.
We apologize for any inconvenience.
The message that is currently in the site news. Can someone correct that bold/underlined part. |
Bezalip mono
University of Caille
Gallente Federation
0
|
Posted - 2012.06.29 10:32:00 -
[45] - Quote
Any news on a eta for the re-enabling of character transfers? ive got accounts unsubbing in a few days with characters sold on them that need to go.
What was the problem anyhow? |
Zafira Noran
Imperial Academy
Amarr Empire
0
|
Posted - 2012.06.29 10:49:00 -
[46] - Quote
Any updates on this situation? I have an account expiring on which there is only one character who must be transferred off of that account in the next day, since I presume I will still be subject to the 10 hour delay, and characters cannot be transferred off of inactive accounts.
If the responsible developer team cannot come up with a solution before my account is scheduled to go inactive, is there any way I can request a grace period of active account time in which I can transfer my character?
Seems rather unfair to force those of us who are transferring characters off of accounts that are expiring to have to pay for another month of playtime for an account with nothing on it, and there is no point in creating a one-month character. |
Cofalib
Draconis Coalition
The Draconis Federation
11
|
Posted - 2012.06.29 11:03:00 -
[47] - Quote
Come on CCP, give us an some sort of idea that it's even being worked on? Lots of sold character just sitting right now. |
Zafira Noran
Imperial Academy
Amarr Empire
1
|
Posted - 2012.06.29 12:31:00 -
[48] - Quote
We are currently processing this transfer. The character being transferred will remain on your account until the process is complete, but will not be playable during this time.
Character Name: Zafira Noran
Will be completed after: 6/29/2012 10:20:06 PM
Appears it's at least fixed for now. |
Roger Steve
SENSATION WHITE.
1
|
Posted - 2012.08.05 11:57:00 -
[49] - Quote
Hey CCP
Question. If the account was paid and i activate it with the "hours for plex" will it work to transfer? |
Nai Vang
State War Academy
Caldari State
0
|
Posted - 2012.09.16 08:42:00 -
[50] - Quote
I have 2 plexes on the account for transfer. However, at the end of the process when I hit "pay" to confirm transfer, I keep getting the message "character already involved in the transfer!" but the payment of 2 plexes is not used, I even check the transaction record and it show nothing! Is that mean this char being transfer?
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Tyran Crompt
Sebiestor Tribe
Minmatar Republic
2
|
Posted - 2012.09.18 02:25:00 -
[51] - Quote
I keep getting the "Character already involved in transfer" as well....can we get this fixed soon? my buyer has already sent the isk and is waiting for the transfer... |
estelle autinos
Paladin Order
Fidelas Constans
0
|
Posted - 2012.11.01 10:01:00 -
[52] - Quote
I bought a character and the guy has still not transferred it can i get any help here ? |
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.12.22 21:32:00 -
[53] - Quote
hy boss CID i sell this caracter and i cant to transfer.Whe I pus pay naw to transfer caracter tell my "Target user not found or not active.PLSSS Help to transfer |
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.12.22 22:19:00 -
[54] - Quote
GM Cid caracter is ok and i have 2 plex and i cant transfer.pls help |
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.12.22 22:21:00 -
[55] - Quote
the byer of my caracter is in stanby to fix that and the new target to transfer is The_matster acount |
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.12.22 22:26:00 -
[56] - Quote
the person to shell my caracter has sold 1 of his cher and that maybe why ? |
PROFESIONAL MINING
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.12.22 22:33:00 -
[57] - Quote
when i try to transfer tell my "Target Character already involved in a transfer |
Nia Roche
Caldari Provisions
Caldari State
2
|
Posted - 2013.01.03 15:40:00 -
[58] - Quote
I get "Could not complete your order. Please try again later or contact customer support." when I'm trying to transfer my character.
I have paused the skill queue and we made sure that there's a free slot available.
I also tried both PLEX and Credit Card. |
Pennsylvaniaer
Perkone
Caldari State
0
|
Posted - 2013.01.13 01:39:00 -
[59] - Quote
Nia Roche wrote:I get "Could not complete your order. Please try again later or contact customer support." when I'm trying to transfer my character.
I have paused the skill queue and we made sure that there's a free slot available.
I also tried both PLEX and Credit Card.
I had that issue too. What could I do? |
Hades Inferno
HerpADerp Squad
0
|
Posted - 2013.01.17 01:32:00 -
[60] - Quote
A friend is trying to transfer one of his toons off of his account to mine. He has the Plex in the redeemable section. we both have free slots, he has no skill training and he has logged off of that toon and logged back on as another toon. We BOTH have a current active subscription, yet when he goes to do the Character Transfer, and selects the character, inputs my account name correctly, selects the payment, it provides an error message stating that "Target User cannot be found or is not Active".
I have tried going throught process with him and we have recieved that same error multiple times. He is currently submitting a petition, but I figured I would post on here incase someone else has the same issues.
o7 |
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Dupajasio
School of Applied Knowledge
Caldari State
0
|
Posted - 2013.02.04 15:36:00 -
[61] - Quote
Someone bid in my auction and did buyout.
After two days there is no contact from buyer. Can I start auction again?
Can I buyout other auctions and dont respond with no penalty ? |
Robert Proudmoore
The Scope
Gallente Federation
0
|
Posted - 2013.02.17 23:19:00 -
[62] - Quote
ive got an issue with mine that is listed in this thread
https://forums.eveonline.com/default.aspx?g=posts&m=2628879#post2628879
website says Target Character already involved in a transfer, but this character has been on this account for about a month. Also petitioned in game. |
JR McCain
Star Guardians
1
|
Posted - 2013.03.19 11:23:00 -
[63] - Quote
GM CiD wrote:Hello, I am GM CiD,
9. Does either of the two accounts involved in the character transfer currently have a ongoing character transfer?
Issue: Accounts can only be involved in one character transfer at a time. If either the sending or the receiving account have a ongoing character transfer, other transfer attempts will fail.
**New issue**
11. Is there already another character transfer in progress on this account?
Issue: Accounts can only be involved in one character transfer at a time. If either the sending or the receiving account have a ongoing character transfer, other transfer attempts will fail. Also please note that each account can have only one transfer active at any given time.
Best regards,
GM Cid
EVE Online Customer Support Team
Sorry CiD but thats the same thing just different wording.. :)
Doubling up for no reason.. |
xXxNIMRODxXx
The Amarrian Expendables
30
|
Posted - 2013.05.07 08:51:00 -
[64] - Quote
GM CiD wrote:Hi all,
I apologize for the late reply to the thread. The issue at hand is that a change was made to the character transfer system adding a requirement of cancelling skill training before being able to initiate the character transfer. This was due to issues that could occasionally come up if the characters had been training and were transferred between accounts. The fix to this was implemented, but unfortunately the error message does not display correctly, although this should be fixed soon. The solution to this is to cancel the training queue and make sure no skill is in training before initiating the character transfer.
Again I apologize for the late reply to this thread.
If your issue persists beyond this, as always, your best bet is to contact Customer Support.
oh and please tell me why contact a support that doesn't exist.....it's 4-5 days i'm waiting for an answer on my problem..... |
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