Omax1
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Posted - 2007.09.13 02:20:00 -
[1]
Ok I am responding to this post because I can see that it is a heated topic and that GM's have been guilty of this before. I have 3 accounts two of which have now been cancelled, this one hasnt been cancelled yet because it is on a time card. I am the one that this has happened to, well one of my other toons on another account. So I well post exactly what happened to me....I log into my main account which is 3+ years old to discover that I have a negative balance around 900mill i think. I immediatly set out to find out what has happened... I do a journal search in my isk account to discover that a GM has taken out 1,010,000,000 isk from my account with no explenation.... I therefore petition to find out what has happened... the GM that responded was very short with me and simply said your being punished for recieving isk from a known isk seller and lists that name of that person.... I research more only to discover that this person purchased off of contracts a faction BS from me a couple of days earlier for the same price... I petition again this time a little more heated in my words.... I get the response back that basically I was SOL and thats what happens to isk buyers. Having come to expect this kind of BS from GM's and having spent far to long playing the game, enjoying it I might add. I send off another email this time to customer support from the website as a petition to a senior GM. I then continue to play the game and am working very hard to gain a + balance as I use this toon for research and industrial ops as well as combat, combat seems to be the only way to work your way out of a hole. So after around 25 or so lvl 4's and 2 days later im at around 350mill in the hole. In the mean time I do report isk farmers and isk sellers as well as buyers. No more than 6 hours after listing such an email to GM's via petition I log back into my account to discover that another 1 Billion isk has been taken out of my account.... well I'm pretty ****ed now and again start the research proscess only to discover that there is a journal entry in my isk account listing a bunch of numbers next to a [r] for reason (Isk buying from some known isk seller). I then send a petition to guess who... a senior GM only to get the response that I am being punished for buying isk. After going back with this GM through several responses I get know where and no info for what I can do to stop what is happening to me. Heh by the way I get my response back from (Customer service) I use that word losely, that they appreciate my information and concerns but there is nothing they can do. So it is now 2am Pacific and I am pretty ****ed.... and it takes alot to get me there. I have simply had enough of what CCP is calling GM's who do not investigate what is going on give no reasons and no proof of what they have found only punish someone who has for a long time put up with much, but enjoys the actual game itself. I apologize to anyone following this post for my late response as I am a business man who understands well what customer service really is and who succesfully runs a 10 million dollar retail store front. I am sure there will be plenty of people to pick this apart, but this is what has happened in this particular chain of events. I have given CCP the chance to make this right and can see that it is truly the players that make this game what it is. CCP has all the info on how to get ahold of me, but I have yet to hear a peep. Thanks to all who have posted in here who know me and how I play the game. I dont buy isk, I dont sell isk.... I did report those that do though. I have sent a second email to customer service on this very thing and have yet to recieve a response......that one had a few choice words in it as you can imagine.
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