Originally by: Dagrin RDM

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The story (in brief)

I booked a trip in June for fanfest.
6 days ago, I recieved an email that one of my flights was changed...to a time I CANNOT make.
using the companies website, I set a simple message outlining my problem, with possible flight substitutions listed.
I recieved no response for 5 days.
I called their customer service hotline...spent 2-1/2 hours on hold between 2 calls..didn't talk to anybody useful.
Sent a message via their site, stating their previous lack of response, and lack of phone service..polite but slightly aggrivated.
Still no response.
I call again today, after 26 minutes on hold, manged to get a human being...who was useless, and 'transferred' me to the proper department.

I wound up sending this message

Quote:

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Hire some ******* employees!!!!!!!!!!!!!!

After yesterdays f*ck-up with customer service (or lack thereof) I stiil need to get my problem fixed, so I call again, make sure I press '2' (to make a change to my itinerary) after 26 minutes on hold, some useless prat answers, who, after me explaining what the problem is, and stating that I need to rebook a flight (that was changed on me by the airline) says that he can't help me.

Now what the f*ck is this bullsh*t? I pick the menu option for making a change to my itinerary...now this usless tw*t that picked up the phone can't make a change to my itinerary? Nope, I guess your phone menu/switching system was programmed by a bunch of ******** monkeys. So Mr. useless says he will transfer me to the appropriate department.

I have now been on hold for an additional 47 f*cking minutes..after being on hold for over 2-1/2 hours last f*cking night over the course of two f*cking phone calls.

Yesterday you got my, "I'm annoyed, but hope we can solve this" message. This is my I am extermely f*cking angry and hope all you c*cksuckers catch syphilis and die slowly and in great pain message.

If I have to go through this again tomorrow...I'm going to get somewhat less polite.

Now either hire some fu*king useful phone employees, or teach someone to read, and answer the original message I sent regarding my issue SIX F*CKING DAYS AGO!!

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(the * are not in the original message, censored for this board.

then I wound up sending this:

I have now been on hold for 2 hrs and 40 minutes without any human contact....train your monkeys to pick up the ******* phone.

the intenet is a wonderful place though...makes it easy to tell all my friends...and random strangers I share forums with...how lovely your service is.

Did I go to far, or should I have been less harsh to expedia.ca?
Oops..did I mention the useless one's name my bad

and to update..3 hrs on hold. still no answer

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Originally by: Royaldo

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complete win by Cornucopian!

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