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Thread Statistics | Show CCP posts - 1 post(s) |
Bear grrr
The Kain Foundation
Chaos Incarnate.
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Posted - 2007.10.01 19:39:00 -
[1]
I have confirmation from 10 other users that Eclipse internet users cant not login into Eve
CCP please investiagte
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Yesh
The Black Rabbits
The Gurlstas Associates
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Posted - 2007.10.01 19:50:00 -
[2]
I am using Tiscali and also can't log on.
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Sheriff Jones
Amarr
Please Enter Password
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Posted - 2007.10.01 19:50:00 -
[3]
Investigate yourself 
I fail to see how this would be the "obligation" of CCP.
My opinions represent the opinions of my corporation completely. I'm the CEO damnit. |
Ray McCormack
hirr
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Posted - 2007.10.01 19:50:00 -
[4]
I am using AOL, but can actually login.
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Gavriel Black
Amarr
Pandaemonium's Children
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Posted - 2007.10.01 19:52:00 -
[5]
Edited by: Gavriel Black on 01/10/2007 19:52:11
 Originally by: Sheriff Jones
Investigate yourself
I fail to see how this would be the "obligation" of CCP.
Agreed, if you are having issues with >>your<< isp, then it's up to you to contact them and sort out the issue, not ccp.
It's not like they don't have enough to do with people complaining about jita etc...
EDIT: typo
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Yesh
The Black Rabbits
The Gurlstas Associates
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Posted - 2007.10.01 19:53:00 -
[6]
Originally by: Sheriff Jones
Investigate yourself
I fail to see how this would be the "obligation" of CCP.
My ISP is working for everything BUT eve so in my opinion it is a problem that CCP should investigate.
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Tenacious Kitty
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Posted - 2007.10.01 19:54:00 -
[7]
In before facepalm 
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An Anarchyyt
Gallente
Sublime.
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Posted - 2007.10.01 19:55:00 -
[8]
Originally by: Yesh
Originally by: Sheriff Jones
Investigate yourself
I fail to see how this would be the "obligation" of CCP.
My ISP is working for everything BUT eve so in my opinion it is a problem that CCP should investigate.
Well then, I'd like to welcome you to reality. Enjoy your stay.
Originally by: CCP Wrangler
Second, a gentile is a non jewish person
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Sister Libertina
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Posted - 2007.10.01 20:00:00 -
[9]
Only came here to ask for help and all I am seeing is people telling me off for daring to ask if ccp might have something to do with it. 
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CCP Wrangler
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Posted - 2007.10.01 20:03:00 -
[10]
We can try to look into it if you give us character names of those affected, but we can't really control the internet.. yet.. so you'd have better luck talking to your ISP if a large amount of people using the same ISP are affected.
It's also better for you, as their customer, to contact their support. Since we (CCP) isn't their customer they don't really have to help us.
Wrangler
Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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Ather Ialeas
Amarr
Space Perverts and Forum Warriors United
Cult of War
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Posted - 2007.10.01 20:07:00 -
[11]
I thought this was about Eclipse, phew.
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Sheriff Jones
Amarr
Please Enter Password
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Posted - 2007.10.01 20:11:00 -
[12]
Originally by: CCP Wrangler
we can't really control the internet.. yet.. .
Aha! I knew why you stole my pen now! Your plan will never work! 
My opinions represent the opinions of my corporation completely. I'm the CEO damnit. |
Rilder
Caldari
THC LTD
Dogs of War.
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Posted - 2007.10.01 20:42:00 -
[13]
Originally by: Sheriff Jones
Originally by: CCP Wrangler
we can't really control the internet.. yet.. .
Aha! I knew why you stole my pen now! Your plan will never work!
Wrong, I hear CCPs planning to buy Yahoo! Its the first step to controlling the internet.
--
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Radamathadus
Seoltachd
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Posted - 2007.10.01 20:44:00 -
[14]
Wrangler there have been a large number of threads on these forums over the last month or so regarding connection issues specifically between Tiscali, Eclipse and EVE. If you could spare 5 minutes and check the Known issues forum you'll find a bunch on the front page. The names you'll need to check on are all in there. You will also see that most of those involved have been ticketing their ISPs for some time and getting very little feed back from them or CCP staff in the relevant threads.
Palm offs like "It's also better for you, as their customer, to contact their support. Since we (CCP) isn't their customer they don't really have to help us." are not exactly helpful and sit uncomfortably alongside the deeply insightful and highly helpful comments of Sheriff Jones and his little chums.
The OP and many of the rest of us who are being affected are becoming increasingly frustrated by this issue and most of those who are posting regarding this issue have more trust and faith in CCP to sort this out than our ISP's. Clearly there is an problem between the ISPs and CCP, what is unclear is where the problem is. Having CCP talk to the ISPs and sort the problem out is an obvious route to take.
Those affected are paying customers of CCP and loyal members of your community and would appreciate their community manager taking 5 minutes to look into the matter and maybe getting some of this techie friends to do the same and maybe give some feedback on the ongoing issue which just might be solvable by your company.
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Andrue
Amarr
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Posted - 2007.10.01 20:45:00 -
[15]
Originally by: Ray McCormack
I am using AOL, but can actually login.
A working AOL connection? Now that's worthy of investigation. Something very strange must be going on
--
(Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Surfin's PlunderBunny
Minmatar
mUfFiN fAcToRy
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Posted - 2007.10.01 20:48:00 -
[16]
Just give him back his pen, Wrangler
Originally by: Liz Kali
Tic Toc Tic Toc , time is ticking
Originally by: TheDagda
*click*
For the love of the jovians stops necroing
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Andrue
Amarr
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Posted - 2007.10.01 20:55:00 -
[17]
Edited by: Andrue on 01/10/2007 20:57:04
Originally by: Radamathadus
Palm offs like "It's also better for you, as their customer, to contact their support. Since we (CCP) isn't their customer they don't really have to help us." are not exactly helpful and sit uncomfortably alongside the deeply insightful and highly helpful comments of Sheriff Jones and his little chums.
It isn't a 'palm off' whatever one of those is. It's an accurate statement..or maybe you don't know how the Internet works?
The Internet is a huge game of pass the parcel (or packet in fact). You hand it to your ISP(a). Your ISP hands it to another ISP(b). That ISP hands it to another ISP(c). That ISP(c) hands it to CCP's ISP(d) and they send it to CCP's servers.
The problem (the bit you seem not to understand) is that although the above example has four links in the chain you are only paying for two of them and CCP are also only paying for two of them.
The link (b)<->(c) is not being paid for either by you or CCP.
Furthermore:
You are not paying for (c)<->(d).
CCP is not paying for (a)<->(b).
It's also worth noting that while only you are affected by faults at (a)<->(b) a huge number of people would be affected by a fault at (c)<->(d).
What this means is that if the fault lies with the connection that CCP is responsible for the forums would be creaking and groaning under the wheight of tens of thousands of people complaining about connectivity issues.
The fact that it isn't strongly suggests that the the fault lies closer to you. Specifically it implies that your ISP is failing to pass Eve packets outside it's own network. If so then it is a matter for you and your ISP to resolve. CCP will do what they can to help because it's in their interest to assist but getting all shirty and demanding they help is innappropriate. You are are responsible for your choice of ISP and if your ISP is failing to provide you with the service you need you should be the one to take them to task over it.
--
(Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Triumdicta
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Posted - 2007.10.01 21:08:00 -
[18]
if your ISP is blocking connection, then you can either find an ISP that will not block, or set up a proxy server so you can connect without being blocked
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Sikiros Novaken
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Posted - 2007.10.01 21:12:00 -
[19]
Originally by: Radamathadus
Palm offs like "It's also better for you, as their customer, to contact their support. Since we (CCP) isn't their customer they don't really have to help us." are not exactly helpful and sit uncomfortably alongside the deeply insightful and highly helpful comments of Sheriff Jones and his little chums.
Keep in mind that in many cases ISPs will not even talk to someone who is not their customer. In a recent issue where there were some false positive virus issues there were at least two major American ISPs who would not even talk to ccp about the issue because they were not account holders with that company. CCP can only do so much, they cant make and ISP do anything, and if the issue is with the ISPs system then CUSTOMERS need to call and get something done.
In short, take responsibilty for yourself, and do something helpfull, dont just complain.
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Phyrr
Minmatar
The Gosimer and Scarab
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Posted - 2007.10.01 21:15:00 -
[20]
Originally by: Triumdicta
if your ISP is blocking connection, then you can either find an ISP that will not block, or set up a proxy server so you can connect without being blocked
how does one set up a proxy server?
not too heavy with the jargon now
The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty. |
Stilt
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Posted - 2007.10.01 21:27:00 -
[21]
Originally by: Triumdicta
if your ISP is blocking connection, then you can either find an ISP that will not block, or set up a proxy server so you can connect without being blocked
You forgot the........and this is how you do it part, which would make your post constructive :)
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Shelby Mustang
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Posted - 2007.10.01 21:32:00 -
[22]
I am using tiscali and also cant log in, 'checking status' for ages then the dreaded 'unknown'
been using tiscali for over 2 years now and never had any real problems, hmmm, me thinks there is something else afoot.
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Shelby Mustang
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Posted - 2007.10.01 21:52:00 -
[23]
ok , maybe i am wrong, gunna change to another isp, time for me to kick tiscali into touch if they are responsible for this 'block'
this is just not 'cricket!!!'
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