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Apologies on behalf of the EVE Store staff

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Author	Thread Statistics \| Show CCP posts - 4 post(s)

CCP kieron	Posted - 2007.11.08 19:16:00 - [1] There was a miscommunication between the EVE Store staff and myself. There was supposed to be an announce the closure of the EVE Store for the week before and after the Fanfest, but it was overlooked. Orders have been accepted, but not processed. This is because the inventory had to be brought to the Fanfest venue, then returned and inventoried. The EVE Store will reopen next week and orders will be shipped starting Monday. We apologize for the inconvenience and miscommunication. kieron Director of Community Relations, EVE Online EVE Online, CCP Games Email/Netfang [i

Cygnus Zhada Amarr The Wild Hunt	Posted - 2007.11.08 19:20:00 - [2] So everyone is getting used EVE undies instead of new ones? Welcome to EVE Online: Press 1 for Caldari, PVE Online Press 2 for Minmatar, PVP Online Press 3 for Gallente, PWN Online Press 4 for Amarr, Lulz Online
Peter VonThal Raygun Technologies	Posted - 2007.11.08 19:47:00 - [3] Kieron, ...not exactly related, but I vaguely remember someone at CCP mentioning the possibility of the White Wolf store (or CCP US) handling more EVE merchandise (other than the CCG and art book) for US customers, 'cause the shipping from Iceland can get pretty harsh. Do you remember if this idea was brought up, or am I just imagining things? Thanks
Refugee007	Posted - 2007.11.09 13:12:00 - [4] im going to pretend i knew the store existed before this thread. p.s: thanks ! lol.
Terail Zoqial	Posted - 2007.11.09 21:50:00 - [5] What about the announcement you're going to accept paypal and solo. You were gonna say that right? /me shakes fist in anger
Amira Silvermist The Aegis Militia Aegis Militia	Posted - 2007.11.11 17:30:00 - [6] I guess they will probably have a load of emails to answer. Any ETA on when I can expect their reply on a question I had? ----------------------------------------------------------------------
000Hunter000 Gallente Magners Marauders	Posted - 2007.11.11 17:44:00 - [7] Originally by: Terail Zoqial What about the announcement you're going to accept paypal and solo. You were gonna say that right? /me shakes fist in anger Indeed!!! Please CCP, take my cash! Let me pay using some other way then with a CC. please, purty please? CCP, let us pay the online shop with Direct Debit!!! Magners is now recruiting, evemail me or Dagazbo ingame.
Ander Gallente Sniggerdly Pandemic Legion	Posted - 2007.11.11 21:19:00 - [8] Edited by: Ander on 11/11/2007 21:19:15 Hey. Since CCP hasn't answered my past questions with possible promotional stuff for EVE-Pirate.com competitions I'd like to put in my personal money instead and do it myself. I have a bit of money left over from the advertising incomes (among that EVE Online affiliate program) after paying bandwidth fees for eve-pirate.com. I'd rather give back to the community who visit eve-pirate.com than let it sit on my paypal for ages. Sending it to my personal bank account will cost me more than buying stuff directly from eve store and then hand out to visitors. Please CCP take my money too! EVE PIRATE

CCP Wrangler	Posted - 2007.11.14 08:44:00 - [9] Originally by: Ander Edited by: Ander on 11/11/2007 21:19:15 Hey. Since CCP hasn't answered my past questions with possible promotional stuff for EVE-Pirate.com competitions I'd like to put in my personal money instead and do it myself. I have a bit of money left over from the advertising incomes (among that EVE Online affiliate program) after paying bandwidth fees for eve-pirate.com. I'd rather give back to the community who visit eve-pirate.com than let it sit on my paypal for ages. Sending it to my personal bank account will cost me more than buying stuff directly from eve store and then hand out to visitors. Please CCP take my money too! Where did you send that request? Anyway, send me an email and I'll see what we can do for you. Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Lord Bleu MisFunk Inc. Frontline.	Posted - 2007.11.14 13:27:00 - [10] Hi, Does this include EON mag? I ordered & paid for mine 18th of October but still nothing. When I enter my details here: https://secure.eve-online.com/eon/order.asp It says the order does not exist and I'm not getting a reply from [email protected] THe money has been taking yet no one is prepared to sort it out

Eleana Tomelac Gallente Through the Looking Glass	Posted - 2007.11.15 11:07:00 - [11] Weren't there black eve mugs that changed to show eve related pictures when you put hot stuff in them? I couldn't find them in the shop... -- Pocket drone carriers (tm) enthousiast ! Say hello to my tiny friends !
Lord Berk Amarr	Posted - 2007.11.15 20:06:00 - [12] Any chance for a North American distributor? - Paying double the value for shipping likely isn't helping NA customers ordering. -------------------------------- Nice Apoc! Going mining?
000Hunter000 Gallente Magners Marauders	Posted - 2007.11.15 21:21:00 - [13] Originally by: Eleana Tomelac Weren't there black eve mugs that changed to show eve related pictures when you put hot stuff in them? I couldn't find them in the shop... oh yeah!!! those are lovely, I love my Megathron mug Just wish i could add more to my eve collection CCP, let us pay the online shop with Direct Debit!!! Magners is now recruiting, evemail me or Dagazbo ingame.
Lord Bleu MisFunk Inc. Frontline.	Posted - 2007.11.15 23:17:00 - [14] Edited by: Lord Bleu on 15/11/2007 23:19:08 Originally by: Lord Bleu Hi, Does this include EON mag? I ordered & paid for mine 18th of October but still nothing. When I enter my details here: https://secure.eve-online.com/eon/order.asp It says the order does not exist and I'm not getting a reply from [email protected] THe money has been taking yet no one is prepared to sort it out Knock Knock... Hello? taps the mic Is there an FAQ on how to get a 'customer service' response from ANYONE at CCP regarding this issue? As much as I love eve, dealing with CCP as a customer is not fun. There's absolutely no point giving out a customer contact email address if no one bothers to reply!

CCP Wrangler	Posted - 2007.11.15 23:55:00 - [15] Originally by: Lord Bleu Edited by: Lord Bleu on 15/11/2007 23:19:08 Originally by: Lord Bleu Hi, Does this include EON mag? I ordered & paid for mine 18th of October but still nothing. When I enter my details here: https://secure.eve-online.com/eon/order.asp It says the order does not exist and I'm not getting a reply from [email protected] THe money has been taking yet no one is prepared to sort it out Knock Knock... Hello? taps the mic Is there an FAQ on how to get a 'customer service' response from ANYONE at CCP regarding this issue? As much as I love eve, dealing with CCP as a customer is not fun. There's absolutely no point giving out a customer contact email address if no one bothers to reply! Can you check your bank statement to make sure you were charged for the purchase? And if you were, please email me. Wrangler Community Manager CCP Games, EVE Online Email / Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Andrue Amarr	Posted - 2007.11.16 08:15:00 - [16] It's been a month since I placed my order (nearly as long since it was confirmed) and three days since I sent an email asking about it. If it was a UK-based operation I'd have 'shopped' them to Trading Standards weeks ago. I'm pretty sure that this level of service isn't normally accepted in the US either. Whoever is supposed to be running the store needs to get a kick up the backside. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Lord Bleu MisFunk Inc. Frontline.	Posted - 2007.11.16 12:40:00 - [17] Originally by: CCP Wrangler Originally by: Lord Bleu Edited by: Lord Bleu on 15/11/2007 23:19:08 Originally by: Lord Bleu Hi, Does this include EON mag? I ordered & paid for mine 18th of October but still nothing. When I enter my details here: https://secure.eve-online.com/eon/order.asp It says the order does not exist and I'm not getting a reply from [email protected] THe money has been taking yet no one is prepared to sort it out Knock Knock... Hello? taps the mic Is there an FAQ on how to get a 'customer service' response from ANYONE at CCP regarding this issue? As much as I love eve, dealing with CCP as a customer is not fun. There's absolutely no point giving out a customer contact email address if no one bothers to reply! Can you check your bank statement to make sure you were charged for the purchase? And if you were, please email me. Thanks for the reply. I got a reply from eve-store today: ------------------- IÆm afraid that what happened there is a rare glitch in the system, whereby only the shipping has registered. I have cancelled and refunded the order, but IÆm afraid you will need to order in full again. Here is the order page URL to make it easy for you. https://secure.eve-online.com/eon/ Regards Ian ------------ Just a shame my bank charges me ú1.50 for the conversion :(
Deacon Ix Ascendant Strategies Inc.	Posted - 2007.11.20 14:12:00 - [18] Not too sure where to put this or who to contact, so I'll try here... I seem to remember that the Eve Store used to do Hoodies and Beanies, what happened to them, still possible to get hold of them or are there any plans to reinstate them? I now have a job so can afford to buy goodies from the Store, unfortunatly it is not getting to be a little bit colder and a Tshirt is not really enough, plus I want to intimidate little old grannies when I hang out in Jita.

CCP kieron	Posted - 2007.11.20 18:44:00 - [19] The Store Manager has been sick this week and will try to be in tomorrow to take care of orders that were recently sent. If she is not able to go into the office tomorrow, she will try later in the week. kieron Director of Community Relations, EVE Online EVE Online, CCP Games Email/Netfang Look ma, I'm in a Dev thread! Oh wait...

Fitz Chivalry eXceed Inc.	Posted - 2007.11.24 11:05:00 - [20] Is the eve-art book only going to be available from the White Wolf store? I would like to get a copy but I do object to paying approx. $35 for P&P to get a copy to the UK, which gives an overall cost of like $85 for a coffee table book.

Fitz Chivalry eXceed Inc.	Posted - 2007.12.09 20:29:00 - [21] Obviously too late for Xmas but any word on getting this book available without the huge US postal costs?
Sebaoth	Posted - 2007.12.09 20:42:00 - [22] I guess it's the trinity season goods that made this... sorry...couldn't resist
Daelin Blackleaf Aliastra	Posted - 2007.12.09 21:07:00 - [23] Originally by: Fitz Chivalry Is the eve-art book only going to be available from the White Wolf store? I would like to get a copy but I do object to paying approx. $35 for P&P to get a copy to the UK, which gives an overall cost of like $85 for a coffee table book. I'll second that, the price is unreasonable when including the shipping cost. For those of us who have placed orders in the store, will goods be dispatched in time to arrive before christmas? -------- Idling until the Virgin Media crisis is over.


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