MHayes
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Posted - 2007.11.28 12:24:00 -
[1]
 Originally by: shivan
Originally by: heheheh
Originally by: shivan
TBH, your best bet is to go with BT. As any company that doesn't use 'cable' to supply you with a net service is only going to lease the line from BT and then lease it to you.
Essentialy, the small companies lease the lines in bulk from BT to make a saving and then pass that onto you in a few pounds saving per month. But at the end of the day, and trust me here I've worked with some of the smaller telecom companies and their customer service is shocking to say the least, you get what you pay for and any serious problem they only have to refer onto BT to solve.
That's my advice anyhow, and like I said, I've worked with some of the smaller companies and they are just not worth
it.
BT customer service is just as bad as virgins,
trust me, ive worked for both cowboys.
But the point I was trying to make was that their customer service is not as bad as the smaller companies. Such as XLN Telecom, Utility Wearhouse or Talktalk. These are just a few that I've had the joy of assiting with their customer service from being a highed 3rd party to help them when these companies were first setting up.
In fact, here is a home truth about XLN. When they were first set up around 3-4 years ago, all of their customer service calls were handled by an outsouced call centre that had no access to their customers personal information. So basicly they used a glorafied messaging service to pass information on. They promised a call back within 2 business hours but people were lucky to be called back within 2 days. If that!!!
Once XLN got their own call centre up and running, off shore I might add, it was customer service from 08:30-17:30 Monday to Friday and that was it.
Any problems outside of that time and you were s*** outta luck. And the best thing about it was that if people had unpaid bills, they normaly cut them off at the end of the working day so that their original outsourced call centre, that dealt with all their line faults, would have to take the initial flak and calm their customers down.
Also, speaking of the outsourced fault reporting, that was then only reported to BT via a web interface and would take 24hours plus for BT to even acknowlege that the fault existed.
Basicly, if you are not going to be with BT, then Virgin is your next best bet simple as Virgin own their own lines. Ever other telecom company in the UK leases from BT and therefore BT is responsable for the line maintanice. And BT don't give a s*** about faults with non-BT customers as BT make less money from them!!!
I know a very large amount about how the ADSL industry works. YOU ARE WRONG
ISPs such as www.zen.co.uk (a good one) use BT wholesale, this means it is still BT kit in the exchange and the backhaul from the exchange is owned but BT wholesale (not retail)
BT wholesale are separate to the BT ISP. BTretail have to report faults to Wholesale like everyone else. no priority is given.
the copper line is owned by Openreach. BT Wholesale or in the Case of an LLU operator the ISP, has to request Openreach investigate the problem.
Anyway all the is not important, in this case it is the ISP causing the issue, it isn't a line problem, it is their core network prioritsing certain ports.
My advise is argue it is a breach of the T&C to get out of the contract and move ISP.
dont get me wrong cable has its advantages, fiber/coax network means better speeds in general but obviously it is no good if they bock the ports you need!
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