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Maximada
Minmatar
FM Corp
Insomnia.
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Posted - 2007.11.28 02:45:00 -
[1]
Being having serious high latencies in EVE for the past few days. however my broadband speeds were good.
I got in touch with my ISP Virgin Media and explained the problem. What i heard was shocking and I will be interested to see if anyone else on Virgin ADSL has been effected.
Basically Virgin have introduced what they call a 'Developer Prioritising System' and programs that are not set for high priorities by developer will come down the line really slow to make way for more important traffic.
Known programmes so far that are being effected badly by vurgins new brainwave are EVE and the new version of Ventrilo.
Virgin say that they have only introduced it recently and it is only active on ADSL. They also told me that it was upto the developers of certain programmes to set their applications priorities as high to avoid being throttled by this new system.
They say the system has only been implemented in the east of england so far but will be implemented on the rest of the network within the coming weeks.
To me this is pathetic. Im switch ISP tomorrow. I dont know who to choose yet so any input on that would be good.
Also it would be nice if the devs could verify this with virgin and either work something out or slap richard branson a few times. Im paying for both services after all.
Max.
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Maximada
Minmatar
FM Corp
Insomnia.
|
Posted - 2007.11.28 09:59:00 -
[2]
this is what virgin have said using remote assistance. I think it will explain alot.
User (22:28):Mainly ventrilo, its also affecting Eve Online and also it seems to be affecting steam as well as its not allowing me to update it
User (22:29): Teamspeak and xbox live are fine as are my intrnet speeds. Infact my gaming on xbox live seem more stable than ever.
Chris (22:40):From the information that I've gathered regarding certain programs (Ventrilo and a select few games) It appears that they are marking themeselves as low priority traffic.
Our traffic management systems are picking them up as "Low Priority" as it should and placing this information towards the back to allow high priority traffic through.
Basically the game/program marks itself as low priority, and thus causes the ping spikes, if you could please email the programs developers to find out if their program marks their information packets as "Low Priorty"
If that is the case then our filtering system is performing its duty correctly, however obviously this is a problem for you and something the developers will need to fix
User (22:41):Well they were both working fine up until friday
Chris (22:42):I know, its something thats been implemented it checks packet priorty and arranges due to priority
Chris (22:42):as its marking as low
Chris (22:42):its sent to the back
User (22:43):So this is a new system being put into place then/
Chris (22:44):Yes it allows us to priortise certain traffic depending on what the application specifies and requests, Its really upto the game and application developers now to re-proritise thier programmes and then our system will hopefully give a more stable game environment and filter the rubbish out. Unfortunately some apps are seen as rubbish at this time until the creators fix them
User (22:44):Ok, thanks for all the help
So there you go fellas hope that explains it. Would be nice to see if CCP are doing anything about this.
MAX
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Maximada
Minmatar
FM Corp
Insomnia.
|
Posted - 2007.11.29 14:06:00 -
[3]
Virgin Media Problem FIXED!!!
Right Ive been speaking to Martyn Cook who is one of the leading broadband and cable engineers in the UK.
I told him about the problems that we were having and he gave me a workaround that fixes it.
Basically the new filtering that Virgin uses to set priorities on a line only picks up Interleaved traffic (if you dont know what interleaving is google it), but basically its the way in which information is sent down a line the theroy of interleaving was brought in to reduce packet loss however it also creates lag for gamers. Please google it to read more.
Virgin however obviously have no intention to make this news available to their customers or their new system will be useless.
THE BAD NEWS
As a virgin customer interleaving is on by default. And only virgin can change your line to not use interleaving.
THE GOOD NEWS
It is a customers lawfull right according to virgins terms of service to have interleaving dissabled on your line.
It takes a simple phone call to the tech support at virgin and you can ask for it to be dissabled. Of course they will ask you why etc because they want you to have it on so that they can filter your traffic (grrrrrrr) so simply say your a gamer rather than an internet surfer and that you wish to turn interleaving off.
They cannot refuse this request. So dont take no for an answer, they may try telling you to read about interleaving on the net etc to decide if its a good idea to do it. Dont worry they are trying to throw you off, (anyway it can always be switched back on)
It takes anything from 24 hours to 36 hours for them to get around to switching it off for you, keep phoning and asking them if its been done.
I kept bugging them and got mine switched off within 24 hours. Since then i have had full use of my bandwidth and althouh my throughput is around 0.5mbit worse (a downside to having it off) my gaming has improved dramatically and eve and ventrilo are now back to the way they should be.
My advice to all virgin customers is to use this information, read about interleaving, get it turned off on your line, and bypass their totally outrageous prioritising software.
Good Luck
Max
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Maximada
Minmatar
FM Corp
Insomnia.
|
Posted - 2007.11.29 14:07:00 -
[4]
Virgin Media Problem FIXED!!!
Right Ive been speaking to Martyn Cook who is one of the leading broadband and cable engineers in the UK.
I told him about the problems that we were having and he gave me a workaround that fixes it.
Basically the new filtering that Virgin uses to set priorities on a line only picks up Interleaved traffic (if you dont know what interleaving is google it), but basically its the way in which information is sent down a line the theroy of interleaving was brought in to reduce packet loss however it also creates lag for gamers. Please google it to read more.
Virgin however obviously have no intention to make this news available to their customers or their new system will be useless.
THE BAD NEWS
As a virgin customer interleaving is on by default. And only virgin can change your line to not use interleaving.
THE GOOD NEWS
It is a customers lawfull right according to virgins terms of service to have interleaving dissabled on your line.
It takes a simple phone call to the tech support at virgin and you can ask for it to be dissabled. Of course they will ask you why etc because they want you to have it on so that they can filter your traffic (grrrrrrr) so simply say your a gamer rather than an internet surfer and that you wish to turn interleaving off.
They cannot refuse this request. So dont take no for an answer, they may try telling you to read about interleaving on the net etc to decide if its a good idea to do it. Dont worry they are trying to throw you off, (anyway it can always be switched back on)
It takes anything from 24 hours to 36 hours for them to get around to switching it off for you, keep phoning and asking them if its been done.
I kept bugging them and got mine switched off within 24 hours. Since then i have had full use of my bandwidth and althouh my throughput is around 0.5mbit worse (a downside to having it off) my gaming has improved dramatically and eve and ventrilo are now back to the way they should be.
My advice to all virgin customers is to use this information, read about interleaving, get it turned off on your line, and bypass their totally outrageous prioritising software.
Good Luck
Max
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Maximada
Minmatar
FM Corp
Insomnia.
|
Posted - 2007.12.01 13:24:00 -
[5]
feedback please devs!!!
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Maximada
Minmatar
FM Corp
Insomnia.
|
Posted - 2007.12.02 16:11:00 -
[6]
Ive just switched to IDNET from VM its about 10 pounds more expensive per month but the service is second to none and they dont use any traffic shaping. No call centres and if you phone them, you are speaking to an English techie after about 2 seconds. Customer service and a faultless connection is worth the extra money imo.
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Maximada
Minmatar
FM Corp
Insomnia.
|
Posted - 2007.12.03 17:16:00 -
[7]
i just switched isps from vm and vm expect me to pay for the last couple of months of a crap connection i told them id see them in court and to tell Brasnon to go **** himself.
They hung up.
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