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Thread Statistics | Show CCP posts - 1 post(s) |
Torothin
Amarr
MAFIA
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Posted - 2007.12.06 22:28:00 -
[1]
being that Im not tech savvy I rebooted before the warning. Found I could not log on or anything to windows or even access it. I ended up calling Dell support found out that my warranty had expired and had to fork out $39.99 for customer service. I then lost all previous files and everything else for that matter along with final exam presentations and still can't use my pc until the recovery cd's are shipped in. Im not considered about the inconveniance Im more concerned about the extra 39.99 I had to pay ontop of what I pay to play this game in the first place. Ive been playing for well over 4.5 years and am a satisified customer. Should CCP credit me 39.99 for the inconvenience they have caused?
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Thargat
Caldari
North Star Networks
Triumvirate.
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Posted - 2007.12.06 22:30:00 -
[2]
 Originally by: Torothin
being that Im not tech savvy I rebooted before the warning. Found I could not log on or anything to windows or even access it. I ended up calling Dell support found out that my warranty had expired and had to fork out $39.99 for customer service. I then lost all previous files and everything else for that matter along with final exam presentations and still can't use my pc until the recovery cd's are shipped in. Im not considered about the inconveniance Im more concerned about the extra 39.99 I had to pay ontop of what I pay to play this game in the first place. Ive been playing for well over 4.5 years and am a satisified customer. Should CCP credit me 39.99 for the inconvenience they have caused?
CCP explained (for free) how to fix the problem on this very site.
There's only one sig that matters... and that's Radius. |
Kharadran Sullath
Caldari
Digital Fury Corporation
Digital Renegades
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Posted - 2007.12.06 22:30:00 -
[3]
Why did you have to format your drive?
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Originally by: Graveyard Tan
I call bull**** and troll. If you are deaf, how are you even able to read this or type replies?
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Lazarann
Ideal Machine
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Posted - 2007.12.06 22:30:00 -
[4]
In short? No.
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Tarminic
Forsaken Resistance
The Last Stand
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Posted - 2007.12.06 22:31:00 -
[5]
Sorry man, but Dell ripped you off. You didn't have to lose anything. 
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Tarminic - 29 Million SP in pink Forum Warfare |
Yohanes Flame
Point-Zero
SMASH Alliance
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Posted - 2007.12.06 22:31:00 -
[6]
dell screwed you with bad tech support
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Lothros Andastar
Gallente
Imperium Forces
United Freemen Alliance
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Posted - 2007.12.06 22:31:00 -
[7]
Lol U fail
And if there was something THAT important why didnt you have a physical backup?
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omiNATION
Gallente
Vanguard of the Ouroboros Nation
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Posted - 2007.12.06 22:31:00 -
[8]
"For your inconvience, CCP reintroduces... Armageddon day!*"
[sig]
EVE, basically an MMORPG with prison rules.
[/sig] |
Dr Paithos
Minmatar
Republic Deep Space Institute
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Posted - 2007.12.06 22:31:00 -
[9]
Morally: Yes
Legally: No
Actually: You're going to get soooo flamed
Originally by: RedFall
How dare you try to argue my point with your so called "evidence". I don't need any, I have truthiness on my side.
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Torothin
Amarr
MAFIA
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Posted - 2007.12.06 22:31:00 -
[10]
it would of helped if the explaining was done before I restarted my pc in which I could not browse the internet or even access my desktop.
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Nick119
Minmatar
Global Dynamic Industries
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Posted - 2007.12.06 22:32:00 -
[11]
Nope you decided to call dell even after CCP had a fix so No.
___________________________________________________
DIE WHINERS DIE! |
Torothin
Amarr
MAFIA
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Posted - 2007.12.06 22:34:00 -
[12]
I don't think you understand I was not able to see the fix because I could not get onto desktop. I was just thinking for someone who has spent well over 900 dollars playing CCP's game they could do a long time customer a sign of gratitude.
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Crumplecorn
Gallente
Eve Cluster Explorations
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Posted - 2007.12.06 22:34:00 -
[13]
Yeah, it's kind of a tough situation if you have no other PC, as CCP's screwup will then prevent you from being able to find their solutions.
CCP, OTOH, have nothing to do with your reliance on Dell when something goes wrong.
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I wish I was a three foot female doll with a watering can and heterochromatic eyes. |
Doctor Fruitloop
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Posted - 2007.12.06 22:35:00 -
[14]
Originally by: Nick119
Nope you decided to call dell even after CCP had a fix so No.
This is akin to telling a blind man he is using the wrong colours to paint a wall.
If your comps borked by CCP how are they going to tell you over the internet how to solve the problem?
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Tarminic
Forsaken Resistance
The Last Stand
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Posted - 2007.12.06 22:35:00 -
[15]
Originally by: Torothin
I don't think you understand I was not able to see the fix because I could not get onto desktop. I was just thinking for someone who has spent well over 900 dollars playing CCP's game they could do a long time customer a sign of gratitude.
CCP should treat all of their customers equally, regardless of playing time.
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Tarminic - 29 Million SP in pink Forum Warfare |
Dr Paithos
Minmatar
Republic Deep Space Institute
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Posted - 2007.12.06 22:35:00 -
[16]
Originally by: Doctor Fruitloop
Originally by: Nick119
Nope you decided to call dell even after CCP had a fix so No.
This is akin to telling a blind man he is using the wrong colours to paint a wall.
If your comps borked by CCP how are they going to tell you over the internet how to solve the problem?
he should have looked it up on the backup internet connection in his butt
Originally by: RedFall
How dare you try to argue my point with your so called "evidence". I don't need any, I have truthiness on my side.
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Jonny JoJo
Amarr
Imperial Academy
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Posted - 2007.12.06 22:36:00 -
[17]
Originally by: Crumplecorn
Yeah, it's kind of a tough situation if you have no other PC, as CCP's screwup will then prevent you from being able to find their solutions.
CCP, OTOH, have nothing to do with your reliance on Dell when something goes wrong.
I know its not the guys fault, but he should have had the original recovery disks. If he did not receive any disks when he bought the computer, he should speak to the dealer
Refresh to see next Real Life CCP sig |
El Sp1c
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Posted - 2007.12.06 22:36:00 -
[18]
No stop making new thread for stuff that is already up
you are not a unique snowflake
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Crumplecorn
Gallente
Eve Cluster Explorations
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Posted - 2007.12.06 22:37:00 -
[19]
Originally by: Jonny JoJo
Originally by: Crumplecorn
Yeah, it's kind of a tough situation if you have no other PC, as CCP's screwup will then prevent you from being able to find their solutions.
CCP, OTOH, have nothing to do with your reliance on Dell when something goes wrong.
I know its not the guys fault, but he should have had the original recovery disks. If he did not receive any disks when he bought the computer, he should speak to the dealer
Would dell recovery disks let you install the OS without wiping everything anyway? Ah well, that's come under 'reliance on dell' too, so...
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I wish I was a three foot female doll with a watering can and heterochromatic eyes. |
corporal hicks
Gallente
Imperium Technologies
Firmus Ixion
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Posted - 2007.12.06 22:38:00 -
[20]
I think your telling porky pie's tbh:
Reason: you need Dell to send you recovery CD's, if you did not have recovery CD's how did you enter command promt to format your HD?
" Stay Frosty "
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Valan
The Fated
Interstellar Alcohol Conglomerate
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Posted - 2007.12.06 22:39:00 -
[21]
You obviously need that extra support so if you use it in the future it won't be a complete waste.
Dude, after having a scare on my comp with my MSc dissertation I backed up multiple times. To an external drive and a disc.
/start sig
I love old characters that post 'I've beeen playing the game four years' when I know their account has been sold on.
/end sig |
Matalino
Gallente
Ki Tech Industries
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Posted - 2007.12.06 22:40:00 -
[22]
Originally by: Tarminic
Sorry man, but Dell ripped you off. You didn't have to lose anything.
CCP may have incovenienced you, but it is Dell that is ripping you off. For $39.99 they should have atleast given you the correct solution.
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Datacore Harvesting IPO |
Sol Jiang
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Posted - 2007.12.06 22:40:00 -
[23]
Originally by: Jonny JoJo
Originally by: Crumplecorn
Yeah, it's kind of a tough situation if you have no other PC, as CCP's screwup will then prevent you from being able to find their solutions.
CCP, OTOH, have nothing to do with your reliance on Dell when something goes wrong.
I know its not the guys fault, but he should have had the original recovery disks. If he did not receive any disks when he bought the computer, he should speak to the dealer
Dealers don't give out recovery CD's anymore. Infact, the company doesn't even ship them anymore, so that would have done no good. Also, having the discs wont get his data back. What he should have done would have been to find another computer, look up the problem/fix from there before going and dropping cash on Dell.
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Mikel Crenshaw
Minmatar
Minmatar Ship Construction Services
Ushra'Khan
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Posted - 2007.12.06 22:43:00 -
[24]
Actually he should be ****ed at Dell for charging me for such crap advice. There error is pretty clear at startup. In the end it was Dell trying to get money out of the guy and they should reimburse him. I also wonder, has Dell stopped giving out windows disks? I have a Dell myself and the disks it came with are actually quite good. It just sounds like customer service screwed him over and made him not only pay too much for a fix but are also making him wait to receive it. I say boo to them.
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"Reality is merely an illusion, albeit a very persistent one."
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No Anarchyyt
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Posted - 2007.12.06 22:44:00 -
[25]
Should Dell compensate you for giving you the wrong tech support?
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Ulstan
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Posted - 2007.12.06 22:48:00 -
[26]
Dell should be compensating you for giving you the wrong tech support.
If you're not tech savvy, don't do anything to your computer whatsoever unless a tech savvy friend you trust clears it first.
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Tyn Tetro
Vanquish Inc
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Posted - 2007.12.06 22:49:00 -
[27]
Originally by: Torothin
I then lost all previous files and everything else for that matter along with final exam presentations and still can't use my pc until the recovery cd's are shipped in.
so how did you lose your files?
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Flor deMaria
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Posted - 2007.12.06 22:54:00 -
[28]
Dealers are required to give you installation media for the OS. Most of them get around this requirement by giving you their "Recovery CDs" or a recovery partition, but they are still required to give you something when you buy the computer.
If you can't use your PC until the CDs arrive then you haven't done anything to it and all your stuff is still there, just follow the instructions in one of several threads to recover your Boot.ini file.
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Tokra
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Posted - 2007.12.06 22:59:00 -
[29]
Sorry to hear. But there is something that bothers me. You said you could not look up in the internet for a fix becauce your PC is broken. Than called Dell and still cant use your PC becauce you have to wait for the recovery CDs. Right so far?
But now you are posting on the board with your broken PC?
And no. You should ask Dell for payback, becauce they ripped you off with really bad customer support.
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Narodigg
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Posted - 2007.12.06 22:59:00 -
[30]
CCP does not owe you anything.
You should be asking dell for reimb since they made you format("restore") for a bad boot.ini.
Don't ever call them for tech support especially pay support. Call your local shops. Any average tech could have fixed your problem without "restore".
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