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Sha4d13
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Posted - 2007.12.18 11:00:00 -
[1]
Its nothing to do with the old BT network. I had massive problems- then changed from Tiscali to a decent ISP and guess what? Problems almost completely vanished overnight.
DO NOT ASSUME THAT TISCALI ARE DOING SOMETHING JUST BECAUSE THEY HAVE ACKNOWLEDGED YOU. This is their standard strategy. They will tell you that engineers are being instructed, that the matter has been escalated etc etc. They will do this repeatedly, but achieve / do absolutely nothing. If you are with Tiscali adn want to play EvE in peak times you simply must change your ISP asap.
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Sha4d13
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Posted - 2007.12.18 12:06:00 -
[2]
Quite.
I would add that you should get your code- and move- and then decline to pay anythign they try to charge for the remaining months. When they chase you for it- tell them they are in breach of contract in failing to provide a useable service. Chances are they will give up sooner or later. I refused to pay my final month with Tiscali- and I heard nothing further about it.
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Sha4d13
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Posted - 2007.12.18 15:22:00 -
[3]
PLEASE PLEASE do not fall for it.
Every day you spend nagging tiscali, is another day wasted when you could be getting yourself onto a proper ISP and playing whatever game you feel like.
I was having these issues with Tiscali 18 months ago. I nagged, I was encouraged, reassured by technical people assuring me it was being looked into- and NOTHING changed.
They bank on people hanging around and putting up with it- and price the cost of a few leaving into their budgets.
Just move. They will not change anything.
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Sha4d13
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Posted - 2007.12.18 15:44:00 -
[4]
 Originally by: achoura
Tunneling is always a simple option, changing the eve port (does this work?) could be another. What i can say for definite is they never ask for complaints, it's out of character even by their standards. I'd be willing to give, at least one, of their employee's merit for this.
That doesn't discount alot of the other crap though.
Well- even if you take this one employee at face value (ignoring the fact that they consistently fob people off with this stuff and do nothing), then this one employee is (by his own admission) having to champion the issue in the company. Which shows you just how much will exists in the company to respond to customers concerns- ie none.
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Sha4d13
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Posted - 2007.12.18 16:29:00 -
[5]
Snaith- works for Tiscali?
Seriously mate- you are doing yourself and others a disservice. You do not have someone at Tiscali doing something, you have someone at Tiscali SAYING he is doing something but being utterly unable to give you any specifics as to any action which might be taken, or when.
I have heard it all before- 18 months ago. And the problems remain.
I am not fighting against anyone- thats ridiculous. Im urging people not to waste their time and energy, like I did, trying to nail jelly to the wall...
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