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Author |
Thread Statistics | Show CCP posts - 17 post(s) |
Razin
The xDEATHx Squadron Legion of xXDEATHXx
235
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Posted - 2012.02.07 15:12:00 -
[1] - Quote
Firewall at work: "Virus detected and blocked. Virus Name: McAfeeGW: JS/Tenia.b " |
Razin
The xDEATHx Squadron Legion of xXDEATHXx
235
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Posted - 2012.02.07 17:04:00 -
[2] - Quote
Are we ever getting direct links from eve gate/forums to the most used player resources like account management, support, bug reporting, patch notes, etc.?? Should we give up on waiting for full forum functionality and bug fixes?
This whole update is aimed exclusively at the prospective client and has jack to do with making the site actually more usable for the paying customers. In a word, AwesomeGäó is back with a vengeance. |
Razin
The xDEATHx Squadron Legion of xXDEATHXx
236
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Posted - 2012.02.07 17:48:00 -
[3] - Quote
Fade Toblack wrote:Razin wrote:This whole update is aimed exclusively at the prospective client and has jack to do with making the site actually more usable for the paying customers. In a word, AwesomeGäó is back with a vengeance. As it should be, new players will almost certainly arrive at the main page and they need to be sold the game. Not confused with stuff that's more relevant to current players. By the time you've got into the game and become an existing player you'll have figured how to get to the stuff that matters - and even more likely bookmarked directly to deeper pages. Yes it means that all us existing players are going to have to go through a few weeks of pain whilst we find our way around again - but it'll be worth it in the longer term, more players is better for everyone. CCP should've done this _years_ ago. Gratz on making a tough move that's going to bug a large chunk of the player-base but is in this case the right decision. While I don't necessarily disagree with you, you are making excuses for CCP's incompetence. With the kind of resources allocated to the website update (and I'm talking about apparent man-hours and infrastructure) CCP could have easily had both a pretty front end to catch new blood and a useful resource for existing customers. Instead we have what we have. And that is what is really annoying. |
Razin
The xDEATHx Squadron Legion of xXDEATHXx
236
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Posted - 2012.02.07 18:11:00 -
[4] - Quote
Bloodpetal wrote:You're wanting too much in one place. No. I want what we had on the old site. All of the customer resources on one page that customers use the most - forums.
It's easy to organize and there's plenty of room for it. And there's been plenty of time to do it. |
Razin
The xDEATHx Squadron Legion of xXDEATHXx
236
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Posted - 2012.02.07 18:40:00 -
[5] - Quote
Bloodpetal wrote:Razin wrote:Bloodpetal wrote:You're wanting too much in one place. No. I want what we had on the old site. All of the customer resources on one page that customers use the most - forums. It's easy to organize and there's plenty of room for it. And there's been plenty of time to do it. There's a button on the top right to get to all of EVEs webpages easily. The forum is the first button. I think CCP didn't do this by mistake. If you want community resources, go to the community site.
I think you're just not reading what I posted. I'll break it down by points:
The page that is most used by EVE community is the forums. That is why this page should have all of the community/customer links within easy reach. Easy in this case is one click, or a drop-down/unfold menu item at worst.
Instead, to get to those customer resources we have to navigate to a different site and look for a different style menu at a different location on the new web page, and then still having to perform several clicks before we get to our intended destination.
I do not need to be a web designer to understand that this is tedious and cumbersome. In fact it's plainly obvious that that qualification isn't guaranteed to help. |
Razin
The xDEATHx Squadron Legion of xXDEATHXx
237
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Posted - 2012.02.07 20:44:00 -
[6] - Quote
Matthias Duran wrote:Horrible design, really. It initially "looks" good, but then you try to use it and realize just how unintuitive the site is.
As a test, go to the main page, and pretend you're a completely new customer. Would you have any way of even knowing that these forums exist? If someone then told you about them, how long would it take you to find them?
As others have pointed out, links are spread all over the place, in many places with no indication of what you will actually find when you click there. If you're looking for something in particular, and it isn't directly linked on the main page, finding it is a major pain in the ass because its not always obvious where to look. And then getting back to where you came from is equally unintuitive, unless you like the "back arrow" clickedy-click-click-click... |
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